Huda Idris

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Huda has been writing about all things tech since 2014. From user manuals to help articles, process handbooks, training courses, product reviews, press releases, and creative copy, you name it, she’s written it! Leveraging her bachelor's in English Literature, master's in Marketing, and years of experience across different industries, Huda writes and manages different types of content for SSR, particularly in the HR, Customer Support, and Productivity domains. In her spare time, she enjoys reading mystery novels and discovering cool spots in her city.


Huda Idris

Huda has been writing about all things tech since 2014. From user manuals to help articles, process handbooks, training courses, product reviews, press releases, and creative copy, you name it, she’s written it! Leveraging her bachelor's in English Literature, master's in Marketing, and years of experience across different industries, Huda writes and manages different types of content for SSR, particularly in the HR, Customer Support, and Productivity domains. In her spare time, she enjoys reading mystery novels and discovering cool spots in her city.


Blogs written by Huda Idris

22 Free Employee Recognition Ideas...

22 Free Employee Recognition Ideas That Actually Work

We’ve collected a list of free employee recognition ideas to show appreciation for your staff wit...

November 21, 2023
[eBook] Software Implementation: What You Need to Know

[eBook] Software Implementation: What You Need to Know

The guide explains how to go about software implementation, along with recommendations & resources.

November 22, 2021
The Impact of AI on Customer Experience

The Impact of AI on Customer Experience

Artificial intelligence (AI) has proven to be investment-worthy in terms of improving customer...

January 11, 2021
Types of Customer Loyalty Programs

Types of Customer Loyalty Programs

This article explores 6 types of loyalty programs that you can implement for your business.

December 18, 2020
Five Metrics to Measure Customer Experience ROI

Five Metrics to Measure Customer Experience ROI

There are different metrics to measure the ROI of customer experience initiatives. This article...

December 14, 2020
Five Strategies to Build and Increase Customer Loyalty

Five Strategies to Build and Increase Customer Loyalty

Customer loyalty doesn’t manifest out of thin air. It is gained through a series of strategies...

November 30, 2020
The Difference Between CEM and CRM Software Solutions

The Difference between CEM and CRM Software Solutions

CRM and CEM are business solutions that are commonly confused with one another...

November 16, 2020
Five Types of Customer Experience Management Software

Five Types of Customer Experience Management Software

There is more than one way to improve customer experience through software solutions...

October 20, 2020

Software Landscapes written by Huda Idris

Software Reviews written by Huda Idris

OneDesk

April 16, 2024

to be archived

April 16, 2024

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