Huda Idris

Huda has been writing about all things tech since 2014. From user manuals to help articles, process handbooks, training courses, product reviews, press releases, and creative copy, you name it, she’s written it! Leveraging her bachelor's in English Literature, master's in Marketing, and years of experience across different industries, Huda writes and manages different types of content for SSR, particularly in the HR, Customer Support, and Productivity domains. In her spare time, she enjoys reading mystery novels and discovering cool spots in her city.


Huda Idris

Huda has been writing about all things tech since 2014. From user manuals to help articles, process handbooks, training courses, product reviews, press releases, and creative copy, you name it, she’s written it! Leveraging her bachelor's in English Literature, master's in Marketing, and years of experience across different industries, Huda writes and manages different types of content for SSR, particularly in the HR, Customer Support, and Productivity domains. In her spare time, she enjoys reading mystery novels and discovering cool spots in her city.


Blogs written by Huda Idris

[eBook] Software Implementation: What You Need to Know

The guide explains how to go about software implementation, along with recommendations & resources.

The Impact of AI on Customer Experience

Artificial intelligence (AI) has proven to be investment-worthy in terms of improving customer...

Types of Customer Loyalty Programs

This article explores 6 types of loyalty programs that you can implement for your business.

Five Metrics to Measure Customer Experience ROI

There are different metrics to measure the ROI of customer experience initiatives. This article...

Five Strategies to Build and Increase Customer Loyalty

Customer loyalty doesn’t manifest out of thin air. It is gained through a series of strategies...

The Difference between CEM and CRM Software Solutions

CRM and CEM are business solutions that are commonly confused with one another...

Five Types of Customer Experience Management Software

There is more than one way to improve customer experience through software solutions...

Software Landscapes written by Huda Idris

Software Reviews written by Huda Idris

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