JitBit Expert Review, Pricing, Alternatives - 2022

4.4
(85)
Huda Idris
Technical writer, B2B software advisor, and marketing strategist
November 12, 2022

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JitBit Versus the Competition

JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.

If you're ready to get a JitBit demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

JitBit Review

JitBit is a customer service software with a clean user-interface that's very easy to navigate; it has an inbox for all incoming tickets, a knowledge base for customers and agents to self-serve, and a reporting section with detailed dashboards, providing insights into all of your activities. Amongst JitBit's features are automation rules and categories that allow you to stay organized and optimize a good number of tedious processes.

Who shouldn't buy JitBit

JitBit Customers

Microsoft, VMware, Adobe, Xerox, General Electric, HP, ESPN, Dell, Vodafone.

JitBit: Set up in seconds

JitBit Stats

  • Over 63,000,000 tickets have been managed through JitBit
  • JitBit integrates with 500+ applications

JitBit Key Features

  • Omnichannel support
  • Shared inbox
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Reporting
  • User permissions
  • Knowledge management
  • Mobile access

JitBit Key Integrations

JitBit offers built-in integration options with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It's also connected to Zapier, which facilitates integration with 500+ different apps.

JitBit Pricing

When billed annually, JitBit's cloud-based software plans cost as follows:  

  • Freelancer: costs $24.92 and is capped at 1 agent only.
  • Startup: costs $58.25 for up to 4 agents.
  • Company: costs $108.25 for up to 7 agents.
  • Enterprise: costs $208.25 for up to 9 agents, with $29 per extra agent. 

JitBit's self-hosted version is a single-time purchase starting at $1699 for small companies, $3499 for medium-sized businesses (up to 20 agents), and $4999 for enterprises with an unlimited number of agent accounts. This on-premise solution can be trialed with a 30-day moneyback guarantee.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

JitBit is Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

JitBit Implementation

JitBit offers cloud-based and on-premise versions, as well as a mobile app for both iOS and Android devices. If you're interested in their cloud-based option, you can create a trial account within seconds by just typing in your name, email address, and chosen subdomain name. This trial account is valid for 21 days and is extendable upon request.

JitBit Customer Success

JitBit has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

About JitBit

As a next step you can visit the JitBit website or read our research on the Top IT Help Desk Ticketing Systems.

As a next step you can visit the JitBit website or read our research on the Top IT Help Desk Ticketing Systems.

JitBit Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Desk exemplifies this, being a feature-rich customer service software that’s robust, intuitive, and budget friendly.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.

FAQs

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Year Founded

Amount Raised
Listed in our research about Help Desk Ticketing Systems
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