JitBit Expert Review, Pricing, Alternatives - 2022
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
What's Inside
JitBit is a customer service software with a clean user-interface that's very easy to navigate; it has an inbox for all incoming tickets, a knowledge base for customers and agents to self-serve, and a reporting section with detailed dashboards, providing insights into all of your activities. Amongst JitBit's features are automation rules and categories that allow you to stay organized and optimize a good number of tedious processes.
Microsoft, VMware, Adobe, Xerox, General Electric, HP, ESPN, Dell, Vodafone.
- Over 63,000,000 tickets have been managed through JitBit
- JitBit integrates with 500+ applications
- Omnichannel support
- Shared inbox
- SLA management
- Canned responses
- Workflow customization
- Automatic notifications
- Reporting
- User permissions
- Knowledge management
- Mobile access
When billed annually, JitBit's cloud-based software plans cost as follows:
- Freelancer: costs $24.92 and is capped at 1 agent only.
- Startup: costs $58.25 for up to 4 agents.
- Company: costs $108.25 for up to 7 agents.
- Enterprise: costs $208.25 for up to 9 agents, with $29 per extra agent.
JitBit's self-hosted version is a single-time purchase starting at $1699 for small companies, $3499 for medium-sized businesses (up to 20 agents), and $4999 for enterprises with an unlimited number of agent accounts. This on-premise solution can be trialed with a 30-day moneyback guarantee.
JitBit offers built-in integration options with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It's also connected to Zapier, which facilitates integration with 500+ different apps.
JitBit offers cloud-based and on-premise versions, as well as a mobile app for both iOS and Android devices. If you're interested in their cloud-based option, you can create a trial account within seconds by just typing in your name, email address, and chosen subdomain name. This trial account is valid for 21 days and is extendable upon request.
JitBit has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.
