Freshdesk is a scalable solution for companies of any size, with strong features and a gamification feature to urge agents to improve their output.
What's Inside
Freshdesk is a highly scalable, cloud-based help desk system for businesses of all sizes. It features a shared inbox where all customer support tickets from several channels are collated, customizable workflows, automated pop-ups that help deflect common customer queries, and comprehensive dashboards to monitor quality metrics. Freshdesk also offers a team huddle feature that allows you to bring in experts to resolve complex tickets, as well as a gamification feature to motivate agents and improve their performance.
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- Trusted by over 40,000 customers around the world
- Freshworks is among the Top 25 cloud companies to work for
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- Omnichannel support
- SLA management
- Canned responses
- Team huddle
- Shared ownership
- Ticket management
- Service groups
- Time tracking
- Knowledge management
- Intelligent ticket assignment
- Automatic notifications
- Chatbot & help widget
- Customer feedback collection
- Custom reports
- Portal customization
- Customer segments
- Custom SSL certificates
- IP and network restrictions
- Identity & access management
- Mobile access
Freshdesk is cloud based which makes it easy to implement. To get started head to Freshdesk’ page and click the GET STARTED FOR FREE button. This will take you to a page where you can sign up for a 21-day free trial to test the platform’s features and offerings.
Freshdesk has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.
Freshdesk integrates with hundreds of 3rd party tools for agent productivity improvement, process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, risk & governance, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit the Freshworks’ Marketplace for more information.
Freshdesk offers five plans: Sprout, Blossom, Garden, Estate, and Forrest. Sprout is a free plan for small businesses to get started with a help desk software. Blossom, Garden, Estate, and Forrest are paid plans that range from $15 to $99 per agent per month, billed annually. All Freshdesk plans can be trialed for free for a 14-day period.
