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Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Freshdesk is a highly scalable, cloud-based help desk system for businesses of all sizes. It features a shared inbox where all customer support tickets from several channels are collated, customizable workflows, automated pop-ups that help deflect common customer queries, and comprehensive dashboards to monitor quality metrics. Freshdesk also offers a team huddle feature that allows you to bring in experts to resolve complex tickets, as well as a gamification feature to motivate agents and improve their performance.
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Freshdesk is cloud based which makes it easy to implement. To get started head to Freshdesk’ page and click the GET STARTED FOR FREE button. This will take you to a page where you can sign up for a 21-day free trial to test the platform’s features and offerings.
Freshdesk has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.
Freshdesk integrates with hundreds of 3rd party tools for agent productivity improvement, process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, risk & governance, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit the Freshworks’ Marketplace for more information.
Freshdesk offers four plans: Free, Growth, Pro, and Enterprise. The free plan is ideal for small businesses to get started with help desk software. The Growth, Pro, and Enterprise plans range from $15-18 to $79-95 per agent per month, depending on if you go with monthly or annual billing. All Freshdesk plans can be trialed for free for a 14-day period. Also, the enterprise plan offers 5000 bot sessions per month.