Freshdesk Expert Review, Pricing, Alternatives - 2022

Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.

Freshdesk is a highly scalable, cloud-based help desk system for businesses of all sizes. It features a shared inbox where all customer support tickets from several channels are collated, customizable workflows, automated pop-ups that help deflect common customer queries, and comprehensive dashboards to monitor quality metrics. Freshdesk also offers a team huddle feature that allows you to bring in experts to resolve complex tickets, as well as a gamification feature to motivate agents and improve their performance.  

Fiverr, HP, Decathlon, Panasonic, NYU, Henkel, Pearson, Thai Union, American Express.

• Trusted by over 40,000 customers around the world
• Freshworks is among the Top 25 cloud companies to work for

• Omnichannel support
• SLA management
• Canned responses
• Team huddle
• Shared ownership
• Ticket management
• Service groups
• Time tracking
• Knowledge management
• Intelligent ticket assignment
• Automatic notifications
• Chatbot & help widget
• Customer feedback collection
• Custom reports
• Portal customization
• Customer segments
• Custom SSL certificates
• IP and network restrictions
• Identity & access management
• Mobile access

Freshdesk integrates with hundreds of 3rd party tools for agent productivity improvement, process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, risk & governance, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit the Freshworks' Marketplace for more information.

Freshdesk offers four plans: Free, Growth, Pro, and Enterprise. The free plan is ideal for small businesses to get started with help desk software. The Growth, Pro, and Enterprise plans range from $15-18 to $79-95 per agent per month, depending on if you go with monthly or annual billing. All Freshdesk plans can be trialed for free for a 21-day period. Also, the enterprise plan offers 5000 bot sessions per month.

Freshdesk is cloud based which makes it easy to implement. To get started head to Freshdesk' page and click the GET STARTED FOR FREE button. This will take you to a page where you can sign up for a 21-day free trial to test the platform's features and offerings.

Freshdesk has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.