Tidio is a live-chat application powered by chatbots that small businesses can use to boost customer support and generate more sales. With an easy-to-use interface, customizable workflows, email marketing functionality, and basic analytics, users can create and deploy chatbots using Tidio in five minutes or less.
Founded in 2013, Tidio is a customer-service-oriented platform specially built for small businesses. It combines chatbot tools with seamless live-chat integration to deliver excellent customer service and drive revenue.
Tidio's live chat allows customer service representatives or agents to interact with website visitors in real-time through a chat widget at the bottom left or bottom right corner of the screen. Tidio allows you to customize the colours and background of the chat widget, access chat history when needed, view information about the visitor such as email, device, and country, and share files, images, and GIFs with visitors within the chat.
To create a chatbot using Tidio, users can use one of the 20+ pre-built chatbot templates categorized into chatbots to generate leads, boost online sales, and enhance communication. What's nice about the templates is that they can be altered according to your requirements. If none of the templates match your needs, you can create a customizable no-code workflow using drag and drop elements. You will have to assign a trigger such as when a visitor lands on a particular page and an action such as displaying a welcome message.
Users can build chatbots on their own website, email, Facebook Messenger, and Instagram using Tidio's chatbot solution. However, they do not currently support the deployment of chatbots on platforms like WhatsApp, SMS, Slack, or Telegram. Another nice feature of Tidio is the option to create a marketing email or newsletter within the platform from scratch.
Tidio has a reporting dashboard that provides essential information like the number of leads acquired, the number of chats per day, and the number of visitors on the website. However, they do not provide advanced analytics, unlike some other chatbot providers.
The platform sticks to the essentials, which may not be great for companies that require more complex features, like comprehensive analytics, bulk exports of chats, and integrated knowledge bases.
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Tidio customers can also use the following features:
Tidio integrates with messaging, CRM, eCommerce, and email marketing systems, including Shopify, WordPress, HubSpot, Mailchimp, Wix, and Google Analytics. More integrations can be made with Zapier and the Tidio API.
Tidio offers 3 different subscription plans. They are as follows:
All paid plans include a seven-day free trial.
Tidio is ideal for small to medium-sized companies that want a basic customer service tool that combines live chat and chatbot tools. However, if you're looking for an advanced tool with complex workflows and in-depth analytics, then we wouldn't recommend Tidio.
After creating a Tidio account, you will be prompted to configure your chat widget and add the number of support agents that will use Tidio, your industry, and how many inquiries you get on your website on a monthly basis. You can then choose the platform you want to build a chatbot for and start creating your chatbot.
Customer Support is available via chat and email. Tidio also provides a help center for self-service.
Tidio is a cloud-based customer support platform that combines live-chat assistance with the power of chatbot solutions. Offering a customizable interface, support in over 140 languages, and integrations with hundreds of third-party applications, Tidio is ideal for small to mid-sized businesses that want to take their customer support to the next level. Today, the platform is used by over 300K businesses.