Tidio Expert Reviews, Pricing, Alternatives - SSR 2022

4.7
(1594)
Pavithra Dennis
Engineer, digital marketer, and technical writer
November 12, 2022

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Tidio Versus the Competition

Tidio is a live-chat application powered by chatbots that small businesses can use to boost customer support and generate more sales. With an easy-to-use interface, customizable workflows, email marketing functionality, and basic analytics, users can create and deploy chatbots using Tidio in five minutes or less.

If you're ready to get a Tidio demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
  • Tidio allows users to build a single multichannel communicator by connecting different channels like website live chat, email inbox, Instagram, and Facebook Messenger to their platform. This means that you can always respond to your customers' queries irrespective of which platform they reach out to you on.
  • Building a chatbot using Tidio is a fairly simple process. You can either use their existing templates or build one using their visual flow builder and drag-and-drop templates. 
  • ‍If you’re a small business that just wants to keep track of your chatbot performance, then Tidio’s analytics dashboard outlines that information very well. You can view the number of conversations, leads, and messages easily without having to dig too deep.

Cons
  • According to some users, chat notifications can sometimes be unreliable. This means that you may not always get notified when you get a message.
  • ‍While you can create a chatbot in a different language, translating messages based on a user’s input is extremely difficult and requires manual effort.

Tidio Review

Founded in 2013, Tidio is a customer-service-oriented platform specially built for small businesses. It combines chatbot tools with seamless live-chat integration to deliver excellent customer service and drive revenue. 

Tidio's live chat allows customer service representatives or agents to interact with website visitors in real-time through a chat widget at the bottom left or bottom right corner of the screen. Tidio allows you to customize the colours and background of the chat widget, access chat history when needed, view information about the visitor such as email, device, and country, and share files, images, and GIFs with visitors within the chat. 

Tidio's widget settings

To create a chatbot using Tidio, users can use one of the 20+ pre-built chatbot templates categorized into chatbots to generate leads, boost online sales, and enhance communication. What's nice about the templates is that they can be altered according to your requirements. If none of the templates match your needs, you can create a customizable no-code workflow using drag and drop elements. You will have to assign a trigger such as when a visitor lands on a particular page and an action such as displaying a welcome message. 

Users can build chatbots on their own website, email, Facebook Messenger, and Instagram using Tidio's chatbot solution. However, they do not currently support the deployment of chatbots on platforms like WhatsApp, SMS, Slack, or Telegram. Another nice feature of Tidio is the option to create a marketing email or newsletter within the platform from scratch. 

Tidio has a reporting dashboard that provides essential information like the number of leads acquired, the number of chats per day, and the number of visitors on the website. However, they do not provide advanced analytics, unlike some other chatbot providers.

Who shouldn't buy Tidio

The platform sticks to the essentials, which may not be great for companies that require more complex features, like comprehensive analytics, bulk exports of chats, and integrated knowledge bases.

Tidio Customers

Wicklewood, Mometrix, and Lily of the Valley

Tidio: Live-chat app powered by chatbots

Tidio Stats

  • Tidio is used by over 300K businesses 
  • Tidio’s chatbots have helped 3M businesses generate 20M leads and $400M in sales
  • Tidio automates almost 40% of customer service conversations

Tidio Key Features

  • Quick installation: You can install Tidio in five minutes or less as a plugin or a JS code you can paste into your website's source code for maximum flexibility. 
  • Live chat: Tidio provides a customizable live chat widget that can be used on any device.
  • Targeted bot solutions: You can customize the bot workflow, appearance, and interface according to your channel (e.g., Instagram, Messenger, email).
  • AI templates: You can start from scratch or make life easier by choosing from over 20 AI-driven chat templates.

Tidio customers can also use the following features:

  • Shared inbox
  • Real-time visitor monitoring
  • Lead-generation and qualifying capabilities

Tidio Key Integrations

Tidio integrates with messaging, CRM, eCommerce, and email marketing systems, including Shopify, WordPress, HubSpot, Mailchimp, Wix, and Google Analytics. More integrations can be made with Zapier and the Tidio API.

Tidio Pricing

Tidio offers 3 different subscription plans. They are as follows:

  • Free: The free plan offers 3 operators, 100 unique reachable visitors, unlimited chats, visitors' info, desktop, and mobile apps, third-party-app integrations, and the JavaScript API.
  • Communicator Plan($15/month, $150/year): Users will get all the features under the Free plan plus live typing, viewed pages, live visitors list, permissions, notes, and up to 40 operator seats. This plan is billed on a per operator basis.
  • Chatbots Plan ($30/month, $390/year): This plan includes all the features of the Free Plan, unlimited unique reachable visitors a month, unlimited active chatbots, chatbot templates, visual chatbot editor, and Zapier integration.

All paid plans include a seven-day free trial.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Tidio is Best For

Tidio is ideal for small to medium-sized companies that want a basic customer service tool that combines live chat and chatbot tools. However, if you're looking for an advanced tool with complex workflows and in-depth analytics, then we wouldn't recommend Tidio.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Tidio Implementation

After creating a Tidio account, you will be prompted to configure your chat widget and add the number of support agents that will use Tidio, your industry, and how many inquiries you get on your website on a monthly basis. You can then choose the platform you want to build a chatbot for and start creating your chatbot.

Tidio Customer Success

Customer Support is available via chat and email. Tidio also provides a help center for self-service.

About Tidio

Tidio is a cloud-based customer support platform that combines live-chat assistance with the power of chatbot solutions. Offering a customizable interface, support in over 140 languages, and integrations with hundreds of third-party applications, Tidio is ideal for small to mid-sized businesses that want to take their customer support to the next level. Today, the platform is used by over 300K businesses.

As a next step you can visit the Tidio website or read our research on the Best Chatbot Software.

As a next step you can visit the Tidio website or read our research on the Best Chatbot Software.

Tidio Alternatives

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ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
MobileMonkey is a sales automation and conversational engagement tool that businesses, agencies, and social media influencers can use to discover new prospects, nurture leads, and engage their audience effectively. Their patent-pending Omnichat technology allows automated chat marketing across various messaging platforms.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
Pandorabots is an open-source chatbot builder that uses Artificial Intelligence Markup Language (AIML) to design conversational flows and human-like virtual agents, a.k.a avatars, through real-time animation. Pandorabots can be used to build chatbots on various communication channels such as Facebook Messenger, Twitter, WhatsApp, SMS, and Telegram.
Geared toward SMBs and enterprises, Freshchat is an omnichannel conversational engagement solution with no-code, easy-to-build chatbots and AI-powered messaging.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
Ideal for small businesses, Snatchbot is a customizable, easy-to-use, no-code bot platform that can automate administrative tasks and enrich customer interactions online. It offers integration with a host of apps, live chat support, and advanced analytics that you can use to analyze your chatbot's performance.

FAQs

Company HQ
San Francisco, California, United States
Number of Employees
130+
Year Founded
2013
Amount Raised
Tidio has raised a total of $26.8 million in funding over 3 rounds. Their latest was a Series B round in May 2022.
Listed in our research about Chatbot Software
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