Spiceworks Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
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Spiceworks Versus the competition

Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.

Pros
Cons

Spiceworks Review

Spiceworks is a free of charge ticketing system with cloud-based and on-premise deployment options and mobile apps for Android and iOS devices. Spiceworks packs all the features you'd expect from a help desk ticketing system, like omnichannel support, automatic ticket assignment and management, a self-service portal, and more - all without any limitations on the number of agent accounts, customers tickets, data storage, etc.

Who shouldn't buy Spiceworks

Spiceworks Customers

Spiceworks Stats

Spiceworks Key Features

  • Omnichannel support
  • Shared inbox
  • Multi brand support
  • Ticket collaboration
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Reporting
  • User permissions
  • Self-service options
  • Mobile access

Spiceworks Pricing

As far as pricing goes, Spiceworks stands out from competitors by offering all of its products for free. The company makes its profit from ads that appear in the backend and are sponsored by numerous IT vendors.

Spiceworks Key Integrations

You can extend Spiceworks capabilities by integrating it with a variety of IT solutions such as those for customer relationship management (CRM), remote support, asset management, and network inventory management.

Spiceworks Implementation

Spiceworks is free and has a cloud as well as on-premise deployment options. You can sign up for or download whichever version you want from their website.

Spiceworks Customer Success

Spiceworks has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed. Furthermore, Spiceworks has a Community page that connects customers with IT professionals and vendors worldwide to network and get answers to any questions they may have.

About Spiceworks

Spiceworks Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Projects exemplifies this, being a feature-rich project management product that’s robust, intuitive, and budget friendly.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
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