Monday.com Expert Reviews, Pricing, Alternatives - 2023
Contributing Experts
Monday.com is a unique platform as it’s more of a work operating system (OS) with flexible use cases for many types of businesses and departments. It can be used for product management, in marketing, sales, customer success, and human resources (HR).
- Free plan available, and affordable, scalable plans for small to midsize businesses
- Easy to learn and use
- Customizable dashboard
- Collaborative document creation with the ability to turn content in docs into tasks in projects with a few clicks
- Gamified progress tracking with visual celebrations for users
- Workflow automation for repetitive tasks
- Built-in communication tools reduce reliance on email
- Customized forms for in-house or client use that can be easily turned into projects
- 3+ users are required to get on any of the paid plans
- Limited storage on the Basic plan
- Could be too complex for simple project management needs
- No phone customer support
- Tracking different conversations can be difficult because of all the clutter
What's Inside
Monday.com is a cloud-based work OS that prides itself on being easy and fun to use. Its interface is immediately intuitive, but if you’re having trouble just follow the prompts that guide you through each feature to get started.
Features include task and project management, document and file storage, multiple project views, and a customizable dashboard. Not all plans are created equally, though. The free plan is fairly limited, but two people (max) can create up to three boards, more than 200 templates for quick project starts, and a mobile app for project management on the go. Other plans offer automation tools, integrations with more than 50 other apps, and time tracking, depending on which plan you choose.
Creating a project and its tasks is simple. You can duplicate tasks from one project and add them to another, but there aren’t keyboard shortcuts to make this faster (no Ctrl + Z for undo either). So, duplicating is somewhat of a timesaver, but you’ll have to delete the parenthetical “copy” from each project or task name.
In monday.com, you can easily create workflows to automate your work, which saves time and helps keep you on track. The “if this, then that” (ITTT) style is easy enough as is, but monday.com makes it even simpler with drop-down menus to let you create custom automations. For example, you can set the platform to notify you whenever a task status changes to “done”.
What monday.com does especially well is team collaboration. You can use it as a customer relationship management (CRM) tool that is accessible by all departments or use it for product management—all the way down to bug tracking. If you choose the Pro or Enterprise plan, you can add a time tracking column, which allows all users to track their time spent on each project. You can view it at a glance or drill down to find out how much time was spent on each task.
Monday.com is a good fit for any type of business, but it does require at least three users for paid plans, which means if you want advanced features and more storage but you’re a solopreneur, you still have to pay that three-user minimum.
More than 110,000 companies use monday.com, including Hulu, Uber, and Coca-Cola. :
- Task management
- Gantt charts
- Kanban boards
- Time tracking
- Inventory tracking
- 1:1 meetings
- Doc tools
- Reporting
You can integrate monday.com with over 50 products, including Gmail, Outlook, Slack, Google Calendar, OneDrive, Google Drive, Zoom, Salesforce, and Stripe. Further integrations are also available through Zapier.
Pricing for monday.com ranges from free to $22 per user, per month, billed annually, with a three-user minimum.
- Individual: $0 (up to 2 users). Users on this plan get a maximum of three boards, no limitations on document creation, and more than 200 templates to use.
- Basic: $10 per user, per month (billed annually; 3-user min.). This plan lets you share boards with an unlimited number of viewers, ups your storage limit from 500 MB to 5 GB, and removes limitations on board creation.
- Standard: $13 per user, per month (billed annually; 3-user min.). The Standard plan is monday.com’s most popular because it gives you everything in the Basic plan plus more storage (20 GB) and unlocks workflow automations and integrations, though these are limited to 250 actions per month each.
- Pro: $22 per user, per month (billed annually; 3-user min.). At this level, your storage increases to 100 GB and you get up to 25,000 actions per month each for workflow automations and integrations. You also get built-in time tracking, chart views, and workload views, which is helpful for team leads.
- Enterprise: Custom pricing. This plan ups your storage to 1 TB and your actions increase to 250,000 per month for automations and integrations. Features only found on the Enterprise plan include a dedicated account manager and a 99.9% uptime guarantee. You’ll also get single sign-on (SSO) for your whole company, IP restrictions, and HIPAA compliance level security.
We think monday.com is suitable for almost any type of business that needs to track projects or collaborate on work. It's a highly scalable solution, making it an ideal solution for all sizes of businesses.
The most recent changes to monday.com include a visual summary of WorkForms results (for a bird’s eye view of survey results), a new sub-item filter for dashboards (for quick drilling down of tasks), and forms are now available to use on the app. The team at monday.com work to launch new features, quick fixes, and improvements to their product every month. You can view release notes on their knowledge base
- Project and task management: From various project views (timeline, Gantt, Kanban) to subitems, monday.com puts a heavy focus on work management. You can manage and track multiple projects and tasks right from your dashboard, and there are visual statuses to make it easy to see what’s done and where someone may need help.
- Customizable dashboard: Every user on monday.com gets to customize their dashboard to suit their needs. Employees can drag and drop widgets to show their own tasks and projects, while managers can view multiple projects and reports in real-time.
- Workflow automations: Create your own workflow automations with the built-in tool. Simply choose the logical if this, then that (ITTT) options from the drop-down menu. The monday.com platform will notify you, move a project or task, or any other action you tell it to perform.
- Integrations: Collaboration is a necessary part of any work OS, and monday.com offers plenty of ways for teams to work on projects together. It helps to integrate specific tools and apps for syncing work, schedules, and files via Google Drive, Outlook, calendars, and CRMs. And if you want to create your own integration with your proprietary software or other tools, you can use monday.com’s API.
- Reporting and analytics: As your team works on key performance indicators (KPIs), leads, and sales, they’re inputting a lot of data. You can use charts and graphs in monday.com to visualize all that data easily in a single view.
- Time tracking: Certain paid plans get access to time tracking in monday.com. This allows users to track their time on specific tasks and overall time on projects. You can track time by adding a column to a board and then starting the timer. Alternatively, you can add time manually to each task or project.
- Document and file storage: Monday.com allows you to store files and documents, but how much varies by plan from 500 MB to 1 TB. It works similarly to any other file-sharing app in that you can upload from your computer or by integration, and you can download files from the storage area.
- Communication: With monday.com, you can communicate with your team on any subtask, task, or project with comments. Use an @ mention to find the person you wish to tag in your comment so they get a notification. It works similarly with teams if you have a team name to tag. There is no live chat function within the app (but you can integrate Slack or Microsoft Teams).
Monday.com’s knowledge base is full of support articles to help guide you through any points on which you’re stuck. There’s also 24/7 support via a ticket system or email, and phone and live chat support during the week.
Roy Mann and Eran Zinman founded monday.com in 2012 after feeling the growing pains that come with rapidly scaling businesses. After securing funding (the first round), they were able to build the collaboration tool over two years. In 2014, the company got its first customers and then grew its team exponentially (along with its customer base). In 2021, monday.com became a publicly traded company.
What is monday.com best used for?
The strongest use case for monday.com is tracking projects from start to finish. It’s an easy-to-use project management tool that users tend to pick up quickly, making it a good fit for any team regardless of one’s tech savviness.
Who competes with monday.com?
The biggest competitors for monday.com are other work operating systems (OS), including Asana, Wrike, and Airtable. Other competitors include project management tools, such as ClickUp and Smartsheet.
Is monday.com a CRM tool?
Strictly speaking, monday.com isn’t a customer relationship management (CRM) tool, but it can serve as one. You can use monday.com to track leads, sales funnels, and manage contacts through the platform.
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