ServiceDesk Plus Expert Review, Pricing, Alternatives - 2022
ServiceDesk Plus is a very comprehensive ITSM solution that's trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
ServiceDesk Plus is a full-stack service management platform with both cloud and on-premise deployment options. With features for incident management, problem management, change management, and much more, ServiceDesk Plus provides midsize and large companies with great visibility and control over their IT issues to ensure that they suffer no downtime.
Disney, Honda, ABC, Etihad Airways, RBS, Dell, Siemens
- Used by over 180,000 companies around the world, including 9/10 of Fortune 100 companies
- Incident management
- Problem management
- Change management
- Release management
- Project management
- Asset management
- Workflow automation
- Knowledge base
- SLA management
- Surveys and reporting
- Mobile access
ServiceDesk Plus has 3 plans: Standard, Professional, and Enterprise. The pricing of those plans isn't disclosed upfront. Contact ServiceDesk Plus' sales team to get a custom quote.
ServiceDesk Plus offers native integrations with ManageEngine apps to give you a 360-degree view and control of your IT infrastructure. It can also integrate with 3rd party business solutions such as Microsoft Outlook, Office 365, Microsoft Teams, Jira, and more.
ServiceDesk Plus has a help center with articles, video tutorials, and technical documentation that customers can use to self-serve. If further help is needed, customers can reach out to ServiceDesk Plus' support team by logging in a support request or via phone, live chat, or email.