ServiceDesk Plus Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
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ServiceDesk Plus Versus the competition

ServiceDesk Plus is a very comprehensive ITSM solution that's trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.

Pros
Cons

ServiceDesk Plus Review

ServiceDesk Plus is a full-stack service management platform with both cloud and on-premise deployment options. With features for incident management, problem management, change management, and much more, ServiceDesk Plus provides midsize and large companies with great visibility and control over their IT issues to ensure that they suffer no downtime.

Who shouldn't buy ServiceDesk Plus

ServiceDesk Plus Customers

Disney, Honda, ABC, Etihad Airways, RBS, Dell, Siemens

ServiceDesk Plus Stats

  • Used by over 180,000 companies around the world, including 9/10 of Fortune 100 companies
  • 3,000,000+admins

ServiceDesk Plus Key Features

  • Incident management
  • Problem management
  • Change management
  • Release management
  • Project management
  • Asset management
  • Workflow automation 
  • Knowledge base
  • SLA management
  • Surveys and reporting
  • Mobile access

ServiceDesk Plus Key Integrations

ServiceDesk Plus offers native integrations with ManageEngine apps to give you a 360-degree view and control of your IT infrastructure. It can also integrate with 3rd party business solutions such as Microsoft Outlook, Office 365, Microsoft Teams, Jira, and more.

ServiceDesk Plus Pricing

ServiceDesk Plus has 3 plans: Standard, Professional, and Enterprise. The pricing of those plans isn't disclosed upfront. Contact ServiceDesk Plus' sales team to get a custom quote.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

ServiceDesk Plus Implementation

ServiceDesk Plus Customer Success

ServiceDesk Plus has a help center with articles, video tutorials, and technical documentation that customers can use to self-serve. If further help is needed, customers can reach out to ServiceDesk Plus' support team by logging in a support request or via phone, live chat, or email.

About ServiceDesk Plus

ServiceDesk Plus Alternatives

Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Projects exemplifies this, being a feature-rich project management product that’s robust, intuitive, and budget friendly.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
Listed in our research about the Top IT Help Desk Ticketing Systems
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