Jira Service Desk Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, B2B software advisor, and marketing strategist
November 12, 2022

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Jira Service Desk Versus the Competition

Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.

If you're ready to get a Jira Service Desk demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Jira Service Desk Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Desk exemplifies this, being a feature-rich customer service software that’s robust, intuitive, and budget friendly.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.

Jira Service Desk Review

Created by Atlassian, Jira Service Management is a collaborative IT service management (ITSM) solution that enables your support team to create multiple projects to track and handle customer support requests and incidents.

Who shouldn't buy Jira Service Desk

Jira Service Desk Customers

Dominos, Square, Puppet, Twitter, Airbnb, Square, Sotheby's, The Telegraph.

Jira Service Desk: Big integration marketplace

Jira Service Desk Stats

Jira Service Desk Key Features

  • Shared inbox
  • Request management
  • Incident management
  • Change management
  • Asset management
  • Configuration management
  • Knowledge management
  • Mobile access

Jira Service Desk Key Integrations

Jira integrates seamlessly with Confluence, Atlassian's own knowledge management solution where you can keep help articles and documentation for both your customers and agents to access 24/7. Besides that, there are also over 1,000 trusted 3rd party tools on Atlassian's Marketplace that Jira can integrate with.

Jira Service Desk Pricing

Jira Service Management offers a three-tiered pricing structure with its Free, Standard, and Premium plans. The Free plan offers access to a good number of the platform's features and is capped at three agent accounts. The Standard and Premium plans start at $10 and $40 per agent per month and can be trialed for up to 7 days for free. Visiting Jira Service Management's pricing page for more information.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Jira Service Desk Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Jira Service Desk Implementation

Jira Service Management is cloud-based which makes it fairly easy to implement. To get started, head to Jira Service Management's page and click the Get it free button. This will take you to a page where you can create an account and start using the platform.

Jira Service Desk Customer Success

Jira has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

About Jira Service Desk

As a next step you can visit the Jira Service Desk website or read our research on the Top IT Help Desk Ticketing Systems.

As a next step you can visit the Jira Service Desk website or read our research on the Top IT Help Desk Ticketing Systems.


Company HQ

Number of Employees

Year Founded

Amount Raised
Listed in our research about Help Desk Ticketing Systems
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