Jira Service Desk Expert Review, Pricing, Alternatives - 2022
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Created by Atlassian, Jira Service Management is a collaborative IT service management (ITSM) solution that enables your support team to create multiple projects to track and handle customer support requests and incidents.
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- Shared inbox
- Request management
- Incident management
- Change management
- Asset management
- Configuration management
- Knowledge management
- Mobile access
Jira integrates seamlessly with Confluence, Atlassian's own knowledge management solution where you can keep help articles and documentation for both your customers and agents to access 24/7. Besides that, there are also over 1,000 trusted 3rd party tools on Atlassian's Marketplace that Jira can integrate with.
Jira Service Management offers a three-tiered pricing structure with its Free, Standard, and Premium plans. The Free plan offers access to a good number of the platform's features and is capped at three agent accounts. The Standard and Premium plans start at $10 and $40 per agent per month and can be trialed for up to 7 days for free. Visiting Jira Service Management's pricing page for more information.
Jira Service Management is cloud-based which makes it fairly easy to implement. To get started, head to Jira Service Management's page and click the Get it free button. This will take you to a page where you can create an account and start using the platform.
Jira has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.