Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Created by Atlassian, Jira Service Management is a collaborative IT service management (ITSM) solution that enables your support team to create multiple projects to track and handle customer support requests and incidents.
Dominos, Square, Puppet, Twitter, Airbnb, Square, Sotheby's, The Telegraph.
Jira integrates seamlessly with Confluence, Atlassian's own knowledge management solution where you can keep help articles and documentation for both your customers and agents to access 24/7. Besides that, there are also over 1,000 trusted 3rd party tools on Atlassian's Marketplace that Jira can integrate with.
Jira Service Management offers a three-tiered pricing structure with its Free, Standard, and Premium plans. The Free plan offers access to a good number of the platform's features and is capped at three agent accounts. The Standard and Premium plans start at $10 and $40 per agent per month and can be trialed for up to 7 days for free. Visiting Jira Service Management's pricing page for more information.
Jira Service Management is cloud-based which makes it fairly easy to implement. To get started, head to Jira Service Management's page and click the Get it free button. This will take you to a page where you can create an account and start using the platform.
Jira has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.