HappyFox Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, B2B software advisor, and marketing strategist
November 12, 2022

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HappyFox Versus the Competition

Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.

If you're ready to get a HappyFox demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

HappyFox Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Desk exemplifies this, being a feature-rich customer service software that’s robust, intuitive, and budget friendly.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.

HappyFox Review

HappyFox is a web-based help desk that's most notable for its easy and quick set-up. It integrates with several points of contact to collect tickets and organize them neatly on its Ticket List page. Tickets can be automatically assigned to available agents or specific groups and escalated to experts as needed. 

HappyFox offers users customizability options to create workflows, views, canned actions, tasks, reports, and more. It also offers a self-service portal that's connected to your knowledge base and an AI-powered Chatbot that helps customers with common questions, taking a considerable weight off your support agents' workload.

Who shouldn't buy HappyFox

HappyFox Customers

Lowe's, Whirlpool, LeapFrog, Harbour Air Seaplanes, Planned Parenthood.

HappyFox: Highly customizable

HappyFox Stats

HappyFox Key Features

  • Omnichannel support
  • Ticket management
  • Canned responses
  • Knowledge management
  • Asset management 
  • Process automation
  • Reporting
  • Customizations

HappyFox Key Integrations

HappyFox integrates with hundreds of 3rd party tools including those for process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit HappyFox's Integrations page for more information.

HappyFox Pricing

HappyFox offers four pricing plans, Mighty, Fantastic, Enterprise, and Enterprise Plus. Mighty and Fantastic target small and medium-sized businesses and start at $29 and $49 per agent per month, while Enterprise and Enterprise plus are more geared toward larger operations.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

HappyFox Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

HappyFox Implementation

HappyFox Customer Success

HappyFox has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed.

About HappyFox

As a next step you can visit the HappyFox website or read our research on the Top IT Help Desk Ticketing Systems.

As a next step you can visit the HappyFox website or read our research on the Top IT Help Desk Ticketing Systems.


Company HQ

Number of Employees

Year Founded

Amount Raised
Listed in our research about Help Desk Ticketing Systems
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