Zendesk Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
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Zendesk Versus the competition

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team's performance.

Pros
Cons

Zendesk Review

Zendesk is a cloud-based customer support solution that allows you to receive, prioritize, and handle customer support requests from different channels including email, chat, and social media, all in one centralized and shared location. 

With the help of triggers, you're able to automatically assign and escalate tickets to specific groups, send automated responses and follow-ups, notify customers and agents of certain updates and tag certain tickets for easy reporting and information retrieval. Among Zendesk's features are also integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team's performance.

Who shouldn't buy Zendesk

Zendesk Customers

Mailchimp, Uber, Khan Academy

Zendesk Stats

Zendesk Key Features

Zendesk Key Integrations

The ticketing portion, i.e. Zendesk Support, works hand in hand with other solutions within the Zendesk suite such as the knowledge base (Zendesk Guide), live chat (Zendesk Chat), and call center (Zendesk Talk). With the help of APIs, Zendesk also integrates with several third-party products to enhance your overall experience.

Zendesk Pricing

Zendesk offers five paid plans: Essential, Team, Professional, Enterprise, and Elite. These plans cater to different business sizes and range from $5 to $199 per agent per month, billed annually.

To find out which plan suits your business, visit Zendesk's pricing page. You can sign up for a free 14-day trial or contact Zendesk's team for a demo.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Zendesk Implementation

Zendesk Customer Success

About Zendesk

Zendesk Alternatives

Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Projects exemplifies this, being a feature-rich project management product that’s robust, intuitive, and budget friendly.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
Listed in our research about the Top IT Help Desk Ticketing Systems
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