Vision Helpdesk Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, B2B software advisor, and marketing strategist
June 15, 2022

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Vision Helpdesk Versus the Competition

Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.

If you're ready to get a Vision Helpdesk demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Vision Helpdesk Review

Vision Helpdesk is an affordable ticketing solution that companies of all sizes can derive value from. It collects customer queries and incident reports from mutiple sources and pools them - in the form of tickets - into a shared inbox that your support agents can respond to and solve. Among Vision Helpdesk’s features are task management, gamification, workflow automation, SLA and escalation rules, knowledge base creation, community forums, and surveys. It also features a collaboration tool called Blabby, for agents to communicate, share knowledge, files, presentations, collaborate on ticket issues.

Who shouldn't buy Vision Helpdesk

Vision Helpdesk Customers

Vision Helpdesk has been used by over 20,000 companies, including Thomas Cook, Invest India, Baroda Mutual Fund, Quick Heal, AxisRooms, and more.

Vision Helpdesk:

Vision Helpdesk Stats

Vision Helpdesk Key Features

  • Incident and problem management
  • Multi-channel support
  • Multi company, language, brand, and product support
  • Knowledge management, community forums, and satisfaction surveys
  • Ticket billing
  • Blabby - a staff collaboration tool
  • Task management and time tracking and gamification
  • Workflow automation
  • SLA and escalation rules
  • Client portal
  • Asset management
  • Release and change management
  • Reporting and analytics
  • Mobile apps

Vision Helpdesk Key Integrations

Vision Helpdesk offers integration with several third-party solutions for communication, meetings customer relationship management, project management, billing, RDC, and more. These solutions include Facebook, Twitter, LinkedIn, Gmail, Outlook, Active Directory, Paypal, GoToMeeting, GoToAssist, WordPress, SugarCRM, and Twilio.

Vision Helpdesk Pricing

Vision Helpdesk has four products: Help Desk Software (a multi-channel help desk), Satellite Help Desk (a multi-brand help desk), Service Desk (an IT service management solution), and Live Chat Software (an online chat solution). The pricing of those products depends on how you choose to deploy them. For the cloud-based version, the 4 products are priced as follows:

1- Help Desk Software:

  • Starter: $12 per agent per month billed annually / $15 per agent billed month to month
  • Pro: $ 20 per agent per month billed annually / $25 per agent billed month to month

2- Satellite Help Desk Software:

  • $24 per agent per month billed annually / $30 per agent billed month to month

3- Service Desk Software: 

  • Pro: $32 per agent per month billed annually / $40 per agent billed month to month
  • Ent: $48 per agent per month billed annually / $60 per agent billed month to month

4- Live Chat Software: 

Visit Vision Helpdesk’s pricing page to learn how much the above products cost if you opt for the self-hosted (on-premise) version, available on a per-agent per month bases or single license per agent (one-time purchase).

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Vision Helpdesk Implementation

To get started with Vision Helpdesk, head over to their website and click the FREE TRIAL button at the top right corner. This will take you to a page where you can enter your company details, select your preferred deployment method, as well as your current location. Once that’s done, your free 30-day trial account is created and you can begin configuring it. While doing so, we recommend that you check out the articles available on Vision Helpdesk’s support page, as they outline how to perform several processes.

Vision Helpdesk Customer Success

Vision Helpdesk has a support page with several articles for customers to self-serve. If customers need further help, they can contact Vision Helpdesk’s support team by submitting a support request, e-mail, or live chat.

About Vision Helpdesk

As a next step you can visit the Vision Helpdesk website or read about alternatives below

As a next step you can visit the Vision Helpdesk website or read about alternatives below


Vision Helpdesk Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Desk exemplifies this, being a feature-rich customer service software that’s robust, intuitive, and budget friendly.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
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Listed in our research about the Top IT Help Desk Ticketing Systems
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