Vision Helpdesk Expert Review, Pricing, Alternatives - 2022

Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.

Vision Helpdesk is an affordable ticketing solution that companies of all sizes can derive value from. It collects customer queries and incident reports from mutiple sources and pools them - in the form of tickets - into a shared inbox that your support agents can respond to and solve. Among Vision Helpdesk’s features are task management, gamification, workflow automation, SLA and escalation rules, knowledge base creation, community forums, and surveys. It also features a collaboration tool called Blabby, for agents to communicate, share knowledge, files, presentations, collaborate on ticket issues.

Vision Helpdesk has been used by over 20,000 companies, including Thomas Cook, Invest India, Baroda Mutual Fund, Quick Heal, AxisRooms, and more.

• Incident and problem management
• Multi-channel support
• Multi company, language, brand, and product support
• Knowledge management, community forums, and satisfaction surveys
• Ticket billing
• Blabby - a staff collaboration tool
• Task management and time tracking and gamification
• Workflow automation
• SLA and escalation rules
• Client portal
• Asset management
• Release and change management
• Reporting and analytics
• Mobile apps

Vision Helpdesk offers integration with several third-party solutions for communication, meetings customer relationship management, project management, billing, RDC, and more. These solutions include Facebook, Twitter, LinkedIn, Gmail, Outlook, Active Directory, Paypal, GoToMeeting, GoToAssist, WordPress, SugarCRM, and Twilio.

Vision Helpdesk has four products: Help Desk Software (a multi-channel help desk), Satellite Help Desk (a multi-brand help desk), Service Desk (an IT service management solution), and Live Chat Software (an online chat solution). The pricing of those products depends on how you choose to deploy them. For the cloud-based version, the 4 products are priced as follows:

1- Help Desk Software:

• Starter: $12 per agent per month billed annually / $15 per agent billed month to month
• Pro: $ 20 per agent per month billed annually / $25 per agent billed month to month

2- Satellite Help Desk Software:

• $24 per agent per month billed annually / $30 per agent billed month to month

3- Service Desk Software: 

• Pro: $32 per agent per month billed annually / $40 per agent billed month to month
• Ent: $48 per agent per month billed annually / $60 per agent billed month to month

4- Live Chat Software: 

Visit Vision Helpdesk’s pricing page to learn how much the above products cost if you opt for the self-hosted (on-premise) version, available on a per-agent per month bases or single license per agent (one-time purchase).

To get started with Vision Helpdesk, head over to their website and click the FREE TRIAL button at the top right corner. This will take you to a page where you can enter your company details, select your preferred deployment method, as well as your current location. Once that’s done, your free 30-day trial account is created and you can begin configuring it. While doing so, we recommend that you check out the articles available on Vision Helpdesk’s support page, as they outline how to perform several processes.

Vision Helpdesk has a support page with several articles for customers to self-serve. If customers need further help, they can contact Vision Helpdesk’s support team by submitting a support request, e-mail, or live chat.