Kayako Expert Review, Pricing, Alternatives - 2022
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
Kayako is a user-friendly customer support solution with cloud-based and on-premise deployment options. It packs many of the common features of ticketing systems such as omnichannel support for incident logging, live chat, a help center for self-service, an analytics dashboard, integrations with social media channels, and popular third-party tools, customizable business logic rules for workflow creation, process automations and more.
Kayako also offers some standout features such as customer journeys, a detailed record of everything the customer has been up to before logging a support ticket, which allows you to provide context-driven customer service. Another notable feature is the ability to add collaborators, i.e. other employees besides your customer support agents and managers that can access customer data.
GeneralElectric, Warner Bros, Toshiba, FedEx, Sega, Peugeut, MTV.
Over 131,000 agents provide support using Kayako.
- Omnichannel support
- Shared inbox
- Multi brand support
- SLA management
- Canned responses
- Workflow customization
- Automatic notifications
- User permissions
- Knowledge management
- Mobile access
Kayako integrates with hundreds of 3rd party software solutions, whether it is through its pre-built integration modules, Zapier, Webhooks or its well documented API.
Kayako offers three plans: Inbox, Growth, and Scale. The Inbox plan starts at $15 per agent per month, while the Growth and Scale plans cost $30 and $60 respectively per agent per month.
Kayako also offers free 14-day trials for all of its plans as well as demos upon request. Check out Kayako's pricing page for more information on their available plans and features.
Kayako is cloud-based which makes it fairly easy to implement. To get started, head to Kayako's website and click the Start Your Free Trial button at the top right hand corner. This will take you to a page where you can create a trial account and start using the platform.
Kayako has a help center with articles for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.