HubSpot Service Hub Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Hubspot Versus the competition

Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.

Pros
Cons

Hubspot Review

HubSpot is a leader in the CRM field with a suite of products that start free and can scale with growing companies.

Its Service Hub is a customer service-focused platform for delivering customer support, improving team collaboration, and enriching customer relationships. By bringing customer service systems together in one platform, companies can provide excellent service and satisfy their customers.

Who shouldn't buy Hubspot

Hubspot Customers

  • Frontify
  • Gofundme Charity
  • Newcastle University
  • Ocean Spray
  • LegalZoom

Hubspot Stats

  • 875 custom integrations
  • 50% improved NPS (Unific)
  • ‚Ǩ10 million growth in revenue (Stella)

Hubspot Key Features

  • Conversation intelligence: Automatically get details from customer calls to evaluate team performance and gain insights from AI.
  • Forecasting: Monitor upgrades and renewals and make better decisions with projected forecasts.

HubSpot Service Hub also has capabilities for:

  • Reporting dashboards
  • Customer feedback surveys
  • Contact scoring
  • Fully integrated CRM

Hubspot Key Integrations

  • Zapier
  • Facebook Ads
  • Slack
  • Databox
  • Salesforce

Hubspot Pricing

HubSpot offers three pricing plans along with a free subscription. All paid plans include 1:1 technical support and storage for up to 15 million contacts:

  • Free: No charge permanently, with basic tools including ticketing, live chat, shared inbox, and basic bots
  • Starter: Starts at $45 per month for two users or $540 per year, with increased limits on free tools plus features for streamlining customer communication and improved KPI-retention
  • Professional: Starts at $800 per month for five users or $9,600 per year, with features for automation, self-service, seamless onboarding, and customer relationship expansion
  • Enterprise: Starts at $3,200 per month for ten users or $38,400 per year, with features for scaling, customization, and optimization
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Hubspot Implementation

After securing a personalized onboarding plan, HubSpot's implementation specialists can guide you on technical setup. You can start implementing Service Hub in minutes, with HubSpot's automation and contextual guidance.

Hubspot Customer Success

HubSpot offers award-winning customer support via live chat, email, or phone available 24/7. Its onboarding plans also come with training, ongoing consulting, and technical services. Free and paid users can also access lessons from HubSpot Academy and HubSpot help documents and user guides.

About Hubspot

Hubspot Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
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