OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.
OneDesk combines the capabilities of a help desk and project management tools into a single, easy-to-use platform. Their help desk solution allows you to easily support your customers by capturing, responding to, and managing customer queries, issue reports and service requests, and their project management solution facilitates seamless communication and collaboration between team members, increasing productivity and ensuring deliverables are completed on time.
OneDesk is cloud-based, but they do have an on-premise version that can be installed on your own servers, AWS or MS Azure. Do note that a minimum of 1 year commitment is required to use OneDesk on premise.
OneDesk isn't suitable for large companies and enterprises that are looking for advanced features and customizations.
The Freelance Firm, Rocket Industrial
- Capture tickets by email
- Customer portal and knowledge base
- Integrated chat and collaboration
- Automated and customizable workflows
- Service Level Agreements
- Views for traditional and agile project management
- Discussions and notifications on tasks and issues
- Time-tracking with timesheets and task timers
- Gantt charts, scheduling, and assignments
- Mobile app
OneDesk integrates with several third-party solutions including WordPress, MailChimp, DropBox, Okra, Slack and more. You can also use Zapier to connect your OneDesk instance to hundreds of other products.
OneDesk's pricing is very simple. They have one plan that includes all of the platform's features, and this plan costs $9 per user per month when billed annually ($11 per user per month when billed monthly.) This price is for employee accounts. Customer accounts are free of charge, without any limits on how many customers you can add. Free 2-week trials are available.
You can start using OneDesk by clicking the Sign up free button on their home page. After logging in for the first time, users are prompted to complete a quick-start wizard. Once your account is created, you can begin configuring it and testing out the platform's features.
OneDesk has a help center with plenty of self-service content. They also have a video guide that walks users through several OneDesk features. For further help, customers can reach out to OneDesk's Support team via email or live chat. If customers need more hands-on assistance, OneDesk's team has a menu of optional services such as onboarding and training support. Do note that these services are billed separately.