OneDesk

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

OneDesk Versus the competition

OneDesk helps small businesses improve the way they handle daily customer support and project management processes. The platform is affordable and easy to use with little to no training required.

Pros
Cons

OneDesk Review

OneDesk combines the capabilities of a help desk and project management tools into a single, easy-to-use platform. Their help desk solution allows you to easily support your customers by capturing, responding to, and managing customer queries, issue reports and service requests, and their project management solution facilitates seamless communication and collaboration between team members, increasing productivity and ensuring deliverables are completed on time.

OneDesk is cloud-based, but they do have an on-premise version that can be installed on your own servers, AWS or MS Azure. Do note that a minimum of 1 year commitment is required to use OneDesk on premise.

Who shouldn't buy OneDesk

OneDesk isn't suitable for large companies and enterprises that are looking for advanced features and customizations. 

OneDesk Customers

The Freelance Firm, Rocket Industrial

OneDesk Stats

OneDesk Key Features

  • Capture tickets by email
  • Customer portal and knowledge base
  • Integrated chat and collaboration
  • Automated and customizable workflows
  • Service Level Agreements
  • Views for traditional and agile project management
  • Discussions and notifications on tasks and issues
  • Time-tracking with timesheets and task timers
  • Gantt charts, scheduling, and assignments
  • Reporting
  • Mobile app

OneDesk Key Integrations

OneDesk integrates with several third-party solutions including WordPress, MailChimp, DropBox, Okra, Slack and more. You can also use Zapier to connect your OneDesk instance to hundreds of other products.

OneDesk Pricing

OneDesk's pricing is very simple. They have one plan that includes all of the platform's features, and this plan costs $9 per user per month when billed annually ($11 per user per month when billed monthly.) This price is for employee accounts. Customer accounts are free of charge, without any limits on how many customers you can add. Free 2-week trials are available.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

OneDesk Implementation

You can start using OneDesk by clicking the Sign up free button on their home page. After logging in for the first time, users are prompted to complete a quick-start wizard. Once your account is created, you can begin configuring it and testing out the platform's features.

OneDesk Customer Success

OneDesk has a help center with plenty of self-service content. They also have a video guide that walks users through several OneDesk features. For further help, customers can reach out to OneDesk's Support team via email or live chat. If customers need more hands-on assistance, OneDesk's team has a menu of optional services such as onboarding and training support. Do note that these services are billed separately.

About OneDesk

OneDesk Alternatives

Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Projects exemplifies this, being a feature-rich project management product that’s robust, intuitive, and budget friendly.
Vision Helpdesk’s support solutions are offered over several pricing tiers and different deployment option, covering the diverse needs of companies large and small.
ProProf covers most of what you’d expect from a help desk at a price point that’s quite competitive. Not only that, but their fixed plans can be tried for free for up to 15 days - no credit card required, with a 15-day money-back guarantee upon signup.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.
Listed in our research about the Top IT Help Desk Ticketing Systems
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video