360 Feedback Software – The 13 Best Tools in 2022

Best 360-degree feedback software, benefits and pitfalls, use cases, ROI calculator, questions to ask on demos

Huda Idris
Technical writer, B2B software advisor, and marketing strategist
November 23, 2022

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Our Expert Picks: The Top 360-Degree Feedback Solutions

Empuls helps you create and deploy various types of surveys, covering onboarding, performance, HR effectiveness, and general feedback so you’re able to derive valuable insights into your employees' experiences throughout their journey.
Leapsome is highly flexible. To gain the insights you need, you can create custom questions or use their ready-made templates — backed by scientific research and verified by experts.
Synergita helps company’s dig deep to understand their employees’ performance and company culture. The platform’s natural language processing (NLP) feature allows you to uncover sentiment, while HiPo Score helps you identify top performers.
Eloomi’s My360+ tool enables you to get a holistic view of your entire organization. While Eloomi's surveys help you gather employee feedback, My360+ gives you a space to provide feedback on an employee's skills, and requests that managers and external clients do the same.
BambooHR is one of the widest-known software providers in the HR and people management space, with over 20,000 active clients and 1.8 million employee users. Although their feedback tool is available only as an add-on, it’s worth considering for its variety of other features.
As in its name, Culture Amp puts culture first, and that shows in its encouragement of growth and development in the review process.
ClearCompany is a one-stop-shop for all sorts of enterprise-grade HR software. You can combine their employee engagement solution with their onboarding, performance management, and workforce planning solutions.
15Five’s Engage solution comes with a robust survey tool that can help you accurately measure employee engagement. With 30 templates and 120 questions to select from, you can choose or design surveys that reflect your goals.
Engagedly features customizable templates and rating scales, giving managers more control in how they collect feedback and evaluate performance.
With Trakstar Performance Management, you can customize forms, competencies, rating scales and more to gather the right feedback and create a review process that works for your organization.
WorkTango empowers employees by giving them a voice while giving the decision-makers a pulse of the workforce.
Lattice's feedback solution is interwoven into its people management platform, making it easier for companies to drive engagement among their teams.

360 Feedback Software – The 13 Best Tools in 2022

Best 360-degree feedback software, benefits and pitfalls, use cases, ROI calculator, questions to ask on demos

Huda Idris, Technical writer, B2B software advisor, and marketing strategist Nov 23, 2022

With more teams remote than ever before, now is the time to give your employees new ways to stay engaged and motivated from anywhere. One valuable tool is 360-degree feedback: performance input garnered from direct reports, bosses, colleagues, and customers.

In this article we will delve into the software that supports 360-degree feedback. Our HR tech recommendations are based on weeks of researching online, talking to experts, and receiving demos from vendors in this space. We’ll give you a comprehensive list of the best 360-degree feedback solutions, as well as the benefits and challenges of implementing a new feedback program. 

The cornerstone of a 360 program is gathering useful, timely, and constructive employee feedback. This can serve as a critical component of performance management. According to a SHRM, 77 percent of HR executives believe performance reviews don’t accurately reflect employee contributions. That’s because they’re traditionally infrequent and unilateral.

360 feedback, in contrast, involves various perspectives for a more comprehensive view of employees’ performance, strengths, and areas of improvement. Think of them as growth checkins adding contour to the feedback environment. Today’s best 360 solutions help your HR team understand overarching employee trends in order to make informed decisions on training and hiring needs.

A strong 360-degree feedback program is supported by software that automates manual processes. Our goal with this guide is to save you time and support your success in choosing a 360 solution provider. We do the first 5-10 hours of researching software so that you can bring a vendor shortlist to stakeholders.

Feel free to use all of our resources throughout your vendor selection process. We have questions for demos, an ROI analysis, a checklist for securing internal buy-in, and an extensive lineup of HR software categories. Best wishes in your software selection — please be sure to let us know how the process goes for you!

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page.

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Our criteria: How we chose the best vendors

We take our research seriously and want to make sure we are presenting our readers with the very best solutions in a given software category.  Here's how we select vendors to be in our buyer guides:

  • Product: We want to have a deep understanding of a vendor's product before recommending it.  This usually means getting a demo by a senior executive (their CEO, head of product, etc), and/or using the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best in class offering.
  • User feedback: We do our best to understand what users say when they experience this product.  User input allows us to accomplish a more thorough due diligence of products, put new vendors on our radar, and generally make sure we are presenting the right products to our readers.
  • Financial metrics: We are very much finance nerds and so use a product's retention rates, growth, profitability, and scale to understand whether or not it is truly best in class.
  • Best for a use case: Sometimes the best solution is the cheapest, the best tool for international companies, or the best for startups. We try to include a diversity of solutions so that our readers can find the tool that is best for what they need.

Here's more detail if you want to read further on how we research vendors.

In this guide you'll find

An Intro On 360-Degree Feedback Software

With more teams remote than ever before, now is the time to give your employees new ways to stay engaged and motivated from anywhere. One valuable tool is 360-degree feedback: performance input garnered from direct reports, bosses, colleagues, and customers.

In this article we will delve into the software that supports 360-degree feedback. Our HR tech recommendations are based on weeks of researching online, talking to experts, and receiving demos from vendors in this space. We’ll give you a comprehensive list of the best 360-degree feedback solutions, as well as the benefits and challenges of implementing a new feedback program. 

The cornerstone of a 360 program is gathering useful, timely, and constructive employee feedback. This can serve as a critical component of performance management. According to a SHRM, 77 percent of HR executives believe performance reviews don’t accurately reflect employee contributions. That’s because they’re traditionally infrequent and unilateral.

360 feedback, in contrast, involves various perspectives for a more comprehensive view of employees’ performance, strengths, and areas of improvement. Think of them as growth checkins adding contour to the feedback environment. Today’s best 360 solutions help your HR team understand overarching employee trends in order to make informed decisions on training and hiring needs.

A strong 360-degree feedback program is supported by software that automates manual processes. Our goal with this guide is to save you time and support your success in choosing a 360 solution provider. We do the first 5-10 hours of researching software so that you can bring a vendor shortlist to stakeholders.

Feel free to use all of our resources throughout your vendor selection process. We have questions for demos, an ROI analysis, a checklist for securing internal buy-in, and an extensive lineup of HR software categories. Best wishes in your software selection — please be sure to let us know how the process goes for you!

Featured in

Top 360-Degree Feedback Solutions

We track thousands of SaaS and HR tech solutions. These are the best 360-degree feedback tools based on our extensive research and expert council as of 2022.

Empuls

Review:

With Empuls' feedback software, you can gain real-time insights into your employees' experience with the workplace and find out what's working and what isn't. Through customizable surveys, you can get feedback on various processes and management styles including onboarding, performance reviews, training, HR effectiveness and manager effectiveness. You can also use surveys to perform check-ins with your remote employees.

All of this feedback is organized neatly in the feedback dashboard, which also allows you to tomonitor different metrics, get actionable insights and generate reports.

Empuls

Stats:

  • Empuls has 1000+ customers worldwide and is used by 150,000+ employees worldwide.
  • Empuls is trusted by 2500+ people leaders.
  • Empuls has 1000+ customers worldwide and is used by 150,000+ employees worldwide.
  • Empuls is trusted by 2500+ people leaders.

Empuls

Pricing:

Empuls offers three pricing plans. Here are the prices if you choose to pay annually:

  • Starter: This plan costs $20/year per employee. It offers features, including rewards and recognition, employee surveys and feedback, social intranet, and reports and analytics.
  • Proficient: This plan costs $50/year per employee. It offers features, including white labeling, polls & quizzes, customer support, and everything that is in the Starter plan.
  • Enterprise: This is a custom plan that offers everything from Proficient plan, plus custom HRMS integration, multi-region deployment, multi-currency payoffs, and dedicated customer success manager.

Empuls offers three pricing plans. Here are the prices if you choose to pay annually:

  • Starter: This plan costs $20/year per employee. It offers features, including rewards and recognition, employee surveys and feedback, social intranet, and reports and analytics.
  • Proficient: This plan costs $50/year per employee. It offers features, including white labeling, polls & quizzes, customer support, and everything that is in the Starter plan.
  • Enterprise: This is a custom plan that offers everything from Proficient plan, plus custom HRMS integration, multi-region deployment, multi-currency payoffs, and dedicated customer success manager.

Best For

While Empuls offers several competitive features for every business, it’s most suitable for small to medium-sized businesses who want to build a people-first environment.

Leapsome

Review:

Leapsome highlights transparency. It serves up people management processes to help organizations develop their employees and scale their business. You can roll it out incrementally, so that people feel engaged with your new HR processes. Leapsome analytics are actionable and linked to learning and development.

Leapsome

Stats:

  • More than 1.2m unique pieces of feedback shared across the Leapsome platform
  • 99% customer satisfaction for interactions with Leapsome’s success team
  • 1.2M unique pieces of feedback shared
  • 99% customer satisfaction

Leapsome

Pricing:

Leapsome’s pricing depends on the number of your employees, the modules you want to use, and the length of your contract. Its modular pricing starts from 7 USD per user per month when billed annually. To get a detailed quote, contact Leapsome’s sales team. You can also test out Leapsome free of charge for a full 14 days - no credit card required.

Leapsome starts at a 24-day free trial. Once that is over, pricing will depend on the number of employees you'll have using the tool and the modules you'd like to use. Their modular pricing starts at 7 USD user/month if billed yearly.

Best For

Leapsome serves companies of all sizes looking to enhance their people management processes, develop their teams and scale their operation.

Synergita

Review:

Synergita is a cloud-based solution for employee engagement, feedback, recognition, performance management as well as goal setting, and tracking. To achieve all of the above, the platform packs a comprehensive set of features including engagement surveys, AI-powered sentiment analysis, measure culture score, performance reviews, 1:1 meetings, e-communication, peer recognition, HiPo rating, and employee development planning.

Synergita

Stats:

  • 150+ customers
  • 350K users
  • 6M goals
  • 150+ customers
  • 350K users
  • 6M goals

Synergita

Pricing:

Synergita has three modules, Engage, Perform, and OKR. When billed annually, those modules are priced as follows:

  • Synergita Engage: Synergita’s Engage plan costs $2 per employee per month and includes basic talent information, continuous feedback, rewards & recognition, e-communication, culture score, and employee as well as feedback reports.
  • Synergita Perform: For $4 per employee per month, Synergita’s Perform packs lots of features including advanced talent information, smart goals & achievements tracking, metrics import for goals, performance reviews/appraisals, normalization, custom workflows & feedback templates, people & performance reports, 9-box report, strength & weakness report, and reminders as well as notifications.
  • Synergita Perform Plus: For $7 per employee per month, Synergita Perform Plus packs everything in Synergita Perform, along with 360-degree feedback, promotion cycle, career aspirations, appraisal letter distribution, skill repository & mapping, HiPo score, employee headcount trends, and employee performance trends.
  • Synergita OKR: Synergita’s OKR plan costs $4 per employee per month and includes basic talent information, personal OKR, company/dept OKR, and OKR reports.

Note: Synergita’s modules can be combined together. You can take advantage of the price calculator on their website to find out how much your subscription is going to cost based on the modules you need.

Synergita has three modules, Engage, Perform, and OKR. When billed annually, those modules are priced as follows:

  • Synergita Engage: Synergita's Engage plan costs $2 per employee per month and includes basic talent information, continuous feedback, rewards & recognition, e-communication, culture score, and employee as well as feedback reports.
  • Synergita Perform: For $4 per employee per month, Synergita's Perform packs lots of features including advanced talent information, smart goals & achievements tracking, metrics import for goals, performance reviews/appraisals, normalization, custom workflows & feedback templates, people & performance reports, 9-box report, strength & weakness report, and reminders as well as notifications.
  • Synergita Perform Plus: For $7 per employee per month, Synergita Perform Plus packs everything in Synergita Perform, along with 360-degree feedback, promotion cycle, career aspirations, appraisal letter distribution, skill repository & mapping, HiPo score, employee headcount trends, and employee performance trends.
  • Synergita OKR: Synergita's OKR plan costs $4 per employee per month and includes basic talent information, personal OKR, company/dept OKR, and OKR reports.

Note: Synergita's modules can be combined together. You can take advantage of the price calculator on their website to find out how much your subscription is going to cost based on the modules you need.

Best For

Synergita can be used by companies big and small, across different industries.

eloomi

Review:

Eloomi’s My360+ gives you a 360-degree view of your organization. You can provide feedback to employees and invite other members to provide their feedback on the same employee's performance and skills. You can also share these reviews with other members to get different perspectives and enhance your analysis of the employee's strengths and weaknesses. All of the information you generate from these helps you conduct effective 1:1 sessions with employees.

eloomi

Stats:

When Kompan, one of the largest playground manufacturers, trained more than 1000 employees using Eloomi, only 1% of them reached out for help, although the platform was new to around 80% of them.

When Kompan, one of the largest playground manufacturers, trained more than 1000 employees using Eloomi, only 1% of them reached out for help, although the platform was new to around 80% of them.

eloomi

Pricing:

Eloomi offers custom pricing, so the best way to find out how much it costs is to request a demo.

Eloomi offers custom pricing, so the best way to find out how much it costs is to request a demo.

Best For

Eloomi is for HR leaders and managers of mid-sized and large businesses to make onboarding easier for employees, engage them through frequent feedback, and track the progress of their personal development.

BambooHR

Review:

BambooHR's performance management software allows employees to get constructive feedback in real time. As part of performance appraisals, administrators and managers can choose peers to provide anonymous feedback on simple, standard questions, such as: What is your colleague doing well? How can they improve?The entire Performance Management BambooHR module is available as an add-on to one of their HR packages. It includes features like goals, peer feedback, self/manager assessment, and both company and employee performance reports.

BambooHR

Stats:

  • Over 20,000 active client organizations
  • Millions of employees active on their system
  • 45,000+ new hires onboarded per month, on average

BambooHR

Pricing:

Pricing is not disclosed upfront, but they do offer a free trial of their all-in-one software and then go out of their way to find a version that will suit you. Before they come up with a personalized quote that will align with your budget, however, they are also likely to extend your free trial upon request or even give you a free demo of the advanced features.

Best For:

BambooHR is a good fit for companies looking for a very customizable HR product, with pricing that reflects their needs. It’s also popular among teams that are partially or even fully remote.

Culture Amp

Review:

Culture Amp offers a full-suite performance solution including 360 feedback plus performance reviews, goal tracking, and continuous development. Their people science team guides new users to encourage growth and development throughout the performance management cycle. Expanding to the entire employee lifecycle, an easy-to-use exit process allows you to compare results and view trends.

Culture Amp

Stats:

Culture Amp

Pricing:

Culture Amp has three different plans. Each one features all of the engagement and performance management features that CultureAmp is known for. The plans differ in coaching and education features. 

The plans are as follows:

  • Self-starter: Designed for 25-200 employees. Includes all Engagement and Performance features. Limited HRIS integrations. Group coaching and education. Coaching and education features include survey design review, project working sessions, and demographic mapping under education. 
  • Standard: Designed for 200-1000 employees. Includes all the features from Self-starter. All HRIS integrations. Adds one-on-one Coaching features, including feedback strategy review, project planning, and results & report sharing follow up. Group Education features.
  • Enterprise: Designed for 1000+ employees. Includes all Standard features. One-on-one Coaching and Education features, including meetings with Success coach, action guidance, management training, and People Scientist insights.

You may also purchase the employee engagement or performance management modules individually. While you must contact a representative for exact pricing, as these will vary depending on the modules subscribed, most companies pay between $3 to $9/per person per month.

Best For:

Companies of all sizes looking for a full-featured performance management and employee engagement platform.

WorkTango

Review:

While WorkTango doesn’t offer 360 feedback specifically, their powerful survey platform supports a different method of leadership feedback. WorkTango aims to improve business outcomes by providing HR, executives, and people leaders with insights, recommended learnings, and actions powered by employee feedback. Their software helps organizations tackle key themes such as employee engagement, DEI (diversity, equity, and inclusion), and health and wellness. 

WorkTango also works towards improving the employee experience throughout the entire employee lifecycle. This includes onboarding/exit, leadership, occupational health and safety, and mergers and acquisitions alignment.

WorkTango

Stats:

  • 93.5% customer retention rate
  • Available in 40+ languages and 100+ countries
  • CEO Rob Catalano was featured in Forbes

WorkTango

Pricing:

Starting at around $5,000, WorkTango prices by the number of employees. The best way forward is to request a demo.

Best For:

WorkTango is great for companies that value employee feedback. Currently, WorkTango is effectively used in various industries such as tech, finance, healthcare, manufacturing, government, education, communication, and many more. The platform has been successful for companies with 50, hundreds, and even hundreds of thousands of employees.

15five

Review:

The 15Five solution delivers lightweight weekly check-ins so that managers can drive engagement and performance. In addition to the weekly performance track across departments, the solution comes with social media features to further engagement and workplace culture.

15five

Stats:

  • 15Five was founded in 2011 and has been used by over 2,000 customers
  • 15Five has 3 different survey templates and 120 questions to choose from

15five

Pricing:

  • Basic: This Basic plan is ideal for small companies that want to understand the true pulse of their organization with regular check-ins and guided 1-on-1s, and show meaningful appreciation when it matters most using High Fives (public recognition). This plan costs $7/per user per month when billed annually.
  • Plus: The Plus plan is 15Five’s recommended plan for teams and organizations that want to take performance to the next level with OKRs, 360° performance reviews, employee engagement surveys, HRIS integrations, and deeper reporting. This plan costs $14 per user per month when billed annually.
  • Performance: With the Performance plan, you can get everything 15Five has to offer, from its platform to services and consulting - tailored to meet the needs of larger teams. Contact 15Five’s sales team to get a detailed price quote for the Performance plan.

Best For:

15Five is a scalable solution with plans for teams of all sizes.

Trakstar

Review:

Trakstar's 360 feedback software helps HR organizations manage feedback, goals, and reviews. Administrative controls allow your company to pre-determine how to handle 360 reviews, while still allowing managers to respond to nuanced scenarios and team relationships. Implementation is customized. You don't have to set up separate processes for goal setting, mid-year, or end-of-year reviews; employees’ appraisal is one process that stays open all year long.

Trakstar

Stats:

  • 15% increase in performance scores
  • 4x increase in goals set and completed
  • 100% access to employee engagement data

Trakstar

Pricing:

The pricing of Trakstar’s plans and services isn’t disclosed on their site. Contact a Trakstar sales representative for a demo as well as a price quote according to the size and needs of your business.

Best For:

Companies looking for a comprehensive performance management and employee recognition software.

ClearCompany

Review:

ClearCompany offers an automated solution to set up reviews, including custom scoring tables, weighted sections, and free-form responses. Sections of reviews can be shared among multiple forms to further simplify setup and scoring.

ClearCompany

Stats:

  • 2,000+ clients 
  • 640,000 total users
  • 96% employee approval rating

ClearCompany

Pricing:

The pricing of ClearCompany’s plans isn’t listed on their site. Contact their sales team to get a price quote according to the size and needs of your company.

Best For:

ClearCompany serves businesses of all sizes across all industries.

Lattice

Review:

Lattice integrates 360-degree feedback into a people management platform for fostering engaged, high-performing teams. Survey questions can be your own or pulled from Lattice’s template bank with over 100 people science-backed queries. You can send bulk reminders and nudges to complete 360s, and once the results are in, you can drill down by theme or questions. More than 1,300 companies use Lattice for people management software.

Lattice

Stats:

  • 2,000+ organizations use Lattice
  • 1.67M pieces of feedback shared
  • 10,250+ resources for Lattice’s community members

Lattice

Pricing:

  • Performance: This plan costs $9 per user per month when billed annually.
  • Performance & Engagement: This plan costs $12 per user per month when billed annually.
  • Enterprise: The pricing of this plan is calculated based on your company’s size and needs.

Note: Lattice has a starting annual agreement that’s set at $4000.

Best For:

Medium to large companies looking for a user-friendly performance management and employee engagement platform.

Engagedly

Review:

The Engagedly Multi-rater/360 tool is highly flexible and provides advanced settings for competency-based feedback, anonymity, self-nomination, external reviewers, and flexible rating scales. You can add modules as you introduce employees to the new technology.

Engagedly

Stats:

Engagedly

Pricing:

The pricing of Engagedly’s plans and services isn’t disclosed on their site. Contact an Engagedly sales representative for a demo as well as a price quote according to the size and needs of your business.

Best For:

Companies from 100 to 5000+ employees can use Engagedly to engage employees and optimize overall their performance.

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Final Advice on 360-Degree Feedback Software

Remember to take your time when planning and implementing your 360 program. The most effective solutions support existing performance processes — making employees more accountable and more aware of their strengths and areas of growth. Conversely, a poorly implemented program can fall quickly into employee disdain or disuse. You can be among the former by implementing change management processes and partnering with one of our recommended 360-degree feedback vendors.

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