Best 360-Degree Feedback Software — June 2021

Best 360-degree feedback software, benefits and pitfalls, use cases, ROI calculator, questions to ask on demos

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla,HR Tech Expert, Harvard MBA, Finance and Software Nerd - Oct 18, 2021

With more teams remote than ever before, now is the time to give your employees new ways to stay engaged and motivated from anywhere. One valuable tool is 360-degree feedback: performance input garnered from direct reports, bosses, colleagues, and customers.

In this article we will delve into the software that supports 360-degree feedback. Our HR tech recommendations are based on weeks of researching online, talking to experts, and receiving demos from vendors in this space. We’ll give you a comprehensive list of the best 360-degree feedback solutions, as well as the benefits and challenges of implementing a new feedback program. 

The cornerstone of a 360 program is gathering useful, timely, and constructive employee feedback. This can serve as a critical component of performance management. According to a SHRM, 77 percent of HR executives believe performance reviews don’t accurately reflect employee contributions. That’s because they’re traditionally infrequent and unilateral.

360 feedback, in contrast, involves various perspectives for a more comprehensive view of employees’ performance, strengths, and areas of improvement. Think of them as growth checkins adding contour to the feedback environment. Today’s best 360 solutions help your HR team understand overarching employee trends in order to make informed decisions on training and hiring needs.

A strong 360-degree feedback program is supported by software that automates manual processes. Our goal with this guide is to save you time and support your success in choosing a 360 solution provider. We do the first 5-10 hours of researching software so that you can bring a vendor shortlist to stakeholders.

Feel free to use all of our resources throughout your vendor selection process. We have questions for demos, an ROI analysis, a checklist for securing internal buy-in, and an extensive lineup of HR software categories. Best wishes in your software selection — please be sure to let us know how the process goes for you!

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a fee if you click on vendor links on this page.

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A Quick Breakdown: Top 360-Degree Feedback Solutions

Leapsom has top-notch competency-based development matrices and a focus on transparency.
ClearCompany is a trusted name in feedback software, with a 96% approval rating.
eloomi offers an integrated employee management software that allows HR teams to do reviews in the same system as performance and learning.
CultureAmp, as in its name, puts culture first, which shows in its encouragement of growth and development in the review process.
Lattice's feedback platform is interwoven into its people management platform, making it easy to foster engaged teams.
We love 7Geese because it promotes an employee-driven feedback mentality wherein admins create the program and then crowdsource the execution. Employees can request their own feedback with customized questions for a continuous, constructive conversation.
BambooHR is a trusted solution in HR software, used by 1.8 million users.
15Five has incredibly lightweight features, meaning that you can consistently check-in on employee engagement.
We love Trakstar because it allows for appraisal processes to stay open all year long.
Engagedly has completely customizable rating scales, meaning you can control how you evaluate your employees.

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11
Hours Researched
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Experts Consulted
11
Vendors Reviewed

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Top 360-Degree Feedback Solutions

We track thousands of SaaS and HR tech solutions. These are the best 360-degree feedback tools based on our extensive research and expert council as of March 2021.

Leapsome

Review

Leapsome highlights transparency. It serves up people management processes to help organizations develop their employees and scale their business. You can roll it out incrementally, so that people feel engaged with your new HR processes. Leapsome analytics are actionable and linked to learning and development.

Leapsome

Stats

  • More than 1.2m unique pieces of feedback shared across the Leapsome platform
  • 99% customer satisfaction for interactions with Leapsome’s success team

Leapsome

Pricing:

Leapsome’s pricing depends on the number of your employees, the modules you want to use, and the length of your contract. Its modular pricing starts from 7 USD per user per month when billed annually. To get a detailed quote, contact Leapsome’s sales team. You can also test out Leapsome free of charge for a full 14 days - no credit card required.

Best For

Leapsome serves companies of all sizes looking to enhance their people management processes, develop their teams and scale their operation.

Worth Checking Out:

One organization noted that it has “halved the amount of time our HR team spend on these processes, and because there's more ongoing communication between teams, we all have a better idea of our roles and feel more engaged."

ClearCompany

Review

ClearCompany offers an automated solution to set up reviews, including custom scoring tables, weighted sections, and free-form responses. Sections of reviews can be shared among multiple forms to further simplify setup and scoring.

ClearCompany

Stats

  • 2,000+ clients 
  • 640,000 total users
  • 96% employee approval rating

ClearCompany

Pricing:

The pricing of ClearCompany’s plans isn’t listed on their site. Contact their sales team to get a price quote according to the size and needs of your company.

Best For

ClearCompany serves businesses of all sizes across all industries.

Worth Checking Out:

eloomi

Review

eloomi's 360 feedback software, My360, is a customizable tool that either employees or HR can setup to request feedback from peers, your boss, subordinates, clients, and any other key stakeholders.

As an employee, I can also give feedback within my organizational group that has been defined by the HR team. Feedback can revolve around teamwork, communication, client focused or any other area of interest.

I can then see my areas of relative competence as an individual employee.

eloomi

Stats

  • eloomi was established in 2015
  • eloomi has been used by over 500 customers

eloomi

Pricing:

Best For

eloomi is a great 360 feedback offering for companies looking for a comprehensive employee experience package.

Worth Checking Out:

Trakstar

Review

Trakstar's 360 feedback software helps HR organizations manage feedback, goals, and reviews. Administrative controls allow your company to pre-determine how to handle 360 reviews, while still allowing managers to respond to nuanced scenarios and team relationships. Implementation is customized. You don't have to set up separate processes for goal setting, mid-year, or end-of-year reviews; employees’ appraisal is one process that stays open all year long.

Trakstar

Stats

  • 15% increase in performance scores
  • 4x increase in goals set and completed
  • 100% access to employee engagement data

Trakstar

Pricing

The pricing of Trakstar’s plans and services isn’t disclosed on their site. Contact a Trakstar sales representative for a demo as well as a price quote according to the size and needs of your business.

Best For

Companies looking for a comprehensive performance management and employee recognition software.

Worth Checking Out:

Trakstar provides 100 competencies with leveled descriptions of performance at each of five levels. Coaching tips are also included with each competency. Custom competencies may be added to the Trakstar library as desired.

Lattice

Review

Lattice integrates 360-degree feedback into a people management platform for fostering engaged, high-performing teams. Survey questions can be your own or pulled from Lattice’s template bank with over 100 people science-backed queries. You can send bulk reminders and nudges to complete 360s, and once the results are in, you can drill down by theme or questions. More than 1,300 companies use Lattice for people management software.

Lattice

Stats

  • 2,000+ organizations use Lattice
  • 1.67M pieces of feedback shared
  • 10,250+ resources for Lattice’s community members

Lattice

Pricing

  • Performance: This plan costs $9 per user per month when billed annually.
  • Performance & Engagement: This plan costs $12 per user per month when billed annually.
  • Enterprise: The pricing of this plan is calculated based on your company’s size and needs.

Note: Lattice has a starting annual agreement that’s set at $4000.

Best For

Medium to large companies looking for a user-friendly performance management and employee engagement platform.

Worth Checking Out:

People teams are able to analyze the results to review your company’s health and identify the areas where you want to invest. Results can be filtered by department and demographics. For succession planning, you can view a nine-box grid with the drill-down filters.

7Geese

Review

A simple and effective performance management platform, 7Geese focuses on employee-driven 360 feedback. The 7Geese platform includes OKRs, goal setting, feedback surveys, employee engagement surveys, employee-driven feedback, and 1-on-1s.

7Geese

Stats

  • 7Geese was founded in 2010.
  • 7Geese is used by over 300 companies.

7Geese

Pricing

7Geese has 3 plans:

  • Align: This plan costs $10 per user per month when billed annually. 
  • Perform: This plan costs $14 per user per month when billed annually. 
  • Grow: This plan costs $19 per user per month when billed annually. 

Note: For all three of the above plans, a minimum spending of $3000 is required for annual pricing.

Best For

Medium to large companies looking for a comprehensive performance management and employee engagement platform.

Worth Checking Out:

CultureAmp

Review

Culture Amp offers a full-suite performance solution including 360 feedback plus performance reviews, goal tracking, and continuous development. Their people science team guides new users to encourage growth and development throughout the performance management cycle. Expanding to the entire employee lifecycle, an easy-to-use exit process allows you to compare results and view trends.

CultureAmp

Stats

  • 3,500+ organizations
  • 2,252,000 employees surveyed
  • 31,000 surveys launched
  • 165,000,000 questions answered

CultureAmp

Pricing

Culture Amp has 3 plans:

  • Self-starter: This plan is ideal for companies with 25-200 employees and has everything customers need to get up and running quickly.
  • Standard: This plan is ideal for companies with 200-1000 employees and comes with personalized coaching to guide customers through their journey.
  • Enterprise: This plan is ideal for companies with 1000+ employees and comes with dedicated expertise and support tailored for the complex needs of big companies.

Customers can choose to purchase the full-featured product or purchase the engagement module or the performance module individually. The exact pricing of all Culture Amp’s plans and modules isn’t disclosed on their website. Contact a sales rep for a price quote according to the size and needs of your business.


Best For

Companies of all sizes looking for a full-featured performance management and employee engagement platform.

Worth Checking Out:

Culture Amp combines technology for both engagement and performance. Using the data that drives those interactions, it helps enrich company culture and identify causes of employee turnover. Integrations include Chrome, Slack, and Microsoft Teams.

15five

Review

The 15Five solution delivers lightweight weekly check-ins so that managers can drive engagement and performance. In addition to the weekly performance track across departments, the solution comes with social media features to further engagement and workplace culture.

15five

Stats

  • 15Five was founded in 2011 and has been used by over 2,000 customers
  • 15Five has 3 different survey templates and 120 questions to choose from

15five

Pricing

  • Basic: This Basic plan is ideal for small companies that want to understand the true pulse of their organization with regular check-ins and guided 1-on-1s, and show meaningful appreciation when it matters most using High Fives (public recognition). This plan costs $7/per user per month when billed annually.
  • Plus: The Plus plan is 15Five’s recommended plan for teams and organizations that want to take performance to the next level with OKRs, 360° performance reviews, employee engagement surveys, HRIS integrations, and deeper reporting. This plan costs $14 per user per month when billed annually.
  • Performance: With the Performance plan, you can get everything 15Five has to offer, from its platform to services and consulting - tailored to meet the needs of larger teams. Contact 15Five’s sales team to get a detailed price quote for the Performance plan.

Best For

15Five is a scalable solution with plans for teams of all sizes.

Worth Checking Out:

15Five emphasizes “self-management” in which employees drive their own success. Individuals can specify the type of feedback they’d like to receive — positive, constructive, or both — and choose what’s shared with their manager. 15Five believes that when you let your employees take control of their feedback, you increase the likelihood that they’ll act on it.

Engagedly

Review

The Engagedly Multi-rater/360 tool is highly flexible and provides advanced settings for competency-based feedback, anonymity, self-nomination, external reviewers, and flexible rating scales. You can add modules as you introduce employees to the new technology.

Engagedly

Stats

Engagedly

Pricing

The pricing of Engagedly’s plans and services isn’t disclosed on their site. Contact an Engagedly sales representative for a demo as well as a price quote according to the size and needs of your business.

Best For

Companies from 100 to 5000+ employees can use Engagedly to engage employees and optimize overall their performance.

Worth Checking Out:

Admins can set a minimum and maximum amount of nominations. Engagedly recommends using the “Rule of 3,” meaning that three people should fill out the survey before showing results, so as to help maintain anonymity.

BambooHR

Review

BambooHR's performance management software allows employees to get constructive feedback in real time. As part of performance appraisals, administrators and managers can choose peers to provide anonymous feedback on simple, standard questions, such as: What is your colleague doing well? How can they improve?

BambooHR

Stats

  • 20,000+ active client organizations
  • 1.8 m+ active employee users
  • 45,000+ onboards per month

BambooHR

Pricing

The pricing of BambooHR’s plans is not disclosed on their website. Contact their sales team for a price quote according to the size and needs of your business.

Best For

Companies of all sizes looking to automate their HR tasks and processes.

Worth Checking Out:

Using this solution, managers spend an average of 80 percent less time on performance reviews; employees spend 50 percent less time. Bamboo provides research-backed questions and templates to give HR admins and managers a starting point for gaining insights.

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Final Advice on 360-Degree Feedback Software

Remember to take your time when planning and implementing your 360 program. The most effective solutions support existing performance processes — making employees more accountable and more aware of their strengths and areas of growth. Conversely, a poorly implemented program can fall quickly into employee disdain or disuse. You can be among the former by implementing change management processes and partnering with one of our recommended 360-degree feedback vendors.

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