JitBit Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 20, 2021
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JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.

What's Inside

JitBit Review

JitBit is a customer service software with a clean user-interface that’s very easy to navigate; it has an inbox for all incoming tickets, a knowledge base for customers and agents to self-serve, and a reporting section with detailed dashboards, providing insights into all of your activities. Amongst JitBit’s features are automation rules and categories that allow you to stay organized and optimize a good number of tedious processes.

JitBit Customers

Microsoft, VMware, Adobe, Xerox, General Electric, HP, ESPN, Dell, Vodafone.

JitBit Stats

  • Over 63,000,000 tickets have been managed through JitBit
  • JitBit integrates with 500+ applications

JitBit Resources

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Key JitBit Features

  • Omnichannel support
  • Shared inbox
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Reporting
  • User permissions
  • Knowledge management
  • Mobile access

JitBit Implementation

JitBit offers cloud-based and on-premise versions, as well as a mobile app for both iOS and Android devices. If you’re interested in their cloud-based option, you can create a trial account within seconds by just typing in your name, email address, and chosen subdomain name. This trial account is valid for 21 days and is extendable upon request.

JitBit Customer Success

JitBit has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

JitBit Key Integrations

JitBit offers built-in integration options with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It’s also connected to Zapier, which facilitates integration with 500+ different apps.

What to be aware of

JitBit Pricing

When billed annually, JitBit’s cloud-based software plans cost as follows:  

  • Freelancer: costs $24.92 and is capped at 1 agent only.
  • Startup: costs $58.25 for up to 4 agents.
  • Company: costs $108.25 for up to 7 agents.
  • Enterprise: costs $208.25 for up to 9 agents, with $29 per extra agent. 

JitBit’s self-hosted version is a single-time purchase starting at $1699 for small companies, $3499 for medium-sized businesses (up to 20 agents), and $4999 for enterprises with an unlimited number of agent accounts. This on-premise solution can be trialed with a 30-day moneyback guarantee.

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