An Expert Review of Upwork - 2021

Listed in our research about the Best Free Job Boards for Employers

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 18, 2021
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Upwork has a large database of freelancers. It’s also relatively affordable and easy to use; anyone can easily create an account and start using it.

What's Inside

Upwork Review

Formally known as Elance-oDesk, Upwork is a platform that connects businesses of all sizes to freelancers across different service types. First, businesses post projects in need of freelancer help, and Upwork’s AI-powered talent matching will bring up the best freelancers available for the job. All that’s left to do is to recruit, manage, and pay the selected freelancer, all through the platform.

Upwork Customers

  • Microsoft
  • General Electric
  • Airbnb Automattic
  • Coty
  • Bissell

Upwork Stats

  • Trusted by 5M+ businesses
  • A database of freelancers with over 5,000 skills across more than 70 categories of work
  • Businesses report cost savings of 50% vs traditional hiring

Upwork Resources

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Buying HR Software? Here's some quick advice

Key Upwork Features

  • Job posting
  • Applicant proposal reviewing
  • Profile browsing
  • Verified freelancer work history and reviews
  • Applicant messaging
  • File sharing
  • Built-in collaboration features
  • Reporting
  • Consolidated invoicing and billing
  • Automated global payments
  • Worker classification compliance services
  • Custom configurable contracting and onboarding process
  • Mobile access

Upwork Implementation

Upwork is cloud-based which makes its implementation relatively easy (there isn’t anything to download or physically install). Once a plan is selected, customers can start using it right away to post projects and manage applicants.

Upwork Customer Success

Upwork has a help center stacked with articles for customers to self-serve. If additional help is needed, customers can log a support ticket or post questions to the Upwork community forum where thousands of registered members can reply with answers and recommendations.

Upwork Key Integrations

With third-party services like Zapier, Upwork integrates hundreds of apps for project management, applicant tracking, team collaboration, etc. This includes Slack, Asana, Hubspot, Trello, Jira, Zoho, and more.

What to be aware of

Upwork Pricing

Upwork has three plans: 

  • Basic: Free.
  • Plus: $49.99/month.
  • Enterprise: Price is determined based on the size and scope of your operation. 

 A 3% payment processing fee applies when you pay your freelancers.

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» Save Money: Check out our resource on how to save money when buying HR tools

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