• I like UKG because it helps organize training and employee development. You can see who is learning by watching track completion and/or following up with managers.
• I am a fan of the audit trail. Now most platforms have a smaller version of it, but UKG has a robust audit trail so I can look to see what's being done around training records, approvals, and employee updates.
• The employee self-service feature is something I like because it gives employees more control of their information, such as access to their information, and they can submit requests where admins do not need to get involved.

We used UKG for 2 years. We purchased the platform because a former employee worked with us and they mentioned the platform and how it would help with our greatest need at the time, performance.

The benefits are getting to be more in control of nuances in getting things done, because there are so many options to control the way you move. Since our goal was a full and robust performance center, we came for that main need. The former employee wanted us to maximize on the automation and workflow for our hyper-specific needs.

We did rather quickly leave UKG because things got too complicated and it never seemed to get easier for the organization overall.

Managers needed too much time figuring out basic navigation, and that's because I do think it's less user friendly and not really intuitive in navigation. It's almost as if you must be trained to use it (I like platforms that you can figure things out). So, employees do need extra grace, time, and training.

While I do like having control, I found it took too much work to keep control. Some workflows take too many clicks to set up properly. I do wish tasks were easier to use (I think UKG is about the final product, not the work it takes to get there). It feels too overbuilt for my needs.

I like the performance feature, but I do not like the training. For such a complex, up-to-date platform, I would really need them to update their trainings. Feels like it was contracted to whoever everyone else uses. It does not fit.

If you are a tech company, or have such specific needs that complexity is worth it, then this is for you.

This system is a strong, fully stacked system that expertly handles payroll/timekeeping, reporting, self changes, training, workflow, etc. The issue is that if your needs are not complex, then the abilities you hold in this platform can easily overwhelm you.

I would not advise this platform if you are learning HRIS, or getting your feet wet. This is for businesses that are advanced and either have specific or complex needs.

So, it's great if your need for their end products outweighs managing their complex platform. However, it can feel like an endless cloud, so beware. But, if this level of complexity is for you, then it's a total dream come true. My needs were a little simpler, which Rippling was able to handle with less complexity.

In buying this type/level of HR/payroll services, you should not only look at the fun and cool results it can give, but also pay attention to the ease of use in pursuit of those wonderful results. The tools should make things easier, and managing crucial items in a system you may not spend a lot of time in needs to fit your comfort level, and my staff has argued it brings more work.

I also think you should consider integrating your other systems into their platform if you are using it, as we faced issues syncing up other platforms with UKG (like our finance tool).

Also be okay with auditing, as there have been times we had errors in onboarding new hires, so we had to double check new hires in addition to doing the workflow. Since we had a few errors, we made it mandatory to audit with a fine-tooth comb. It just did not feel worth it after all of the aforementioned.

Well, it's more than just a payroll system. Over time, it has grown into a complete HR/Payroll platform for pay, workforce management, scheduling, compliance, talent management, training, and self-service.

The biggest improvement was the mobile access and automation. This was even before AI came out into mainstream. I don't see them making their systems easier to use though, as I do think they are intentionally about their core audience.

This is good for someone who enjoys system thinking as a nuance with a desire for specific detail. Someone who does HRIS work as an analyst would be great for it. Also, I think tech companies would be a great fit for this tool.

One thing I like about UKG is that it brings employee records, payroll, recruiting, and talent processes into one system, so you're not constantly switching between platforms.

The reporting is also helpful, especially once it's set up properly. We've connected PowerBi to it, which has made it easier to pull HR data and build reports without starting from scratch each time.

Payroll being tied directly to core HR data has helped reduce errors, and it's been especially useful with a multi-state workforce where compliance can get complicated.

The recruiting workflow is fairly structured, which makes it easier to track where candidates are in the process and keep hiring managers aligned.

Once everything is configured properly, it works well as a system of record for managing the full employee lifecycle.

Our organization moved to UKG mainly to bring multiple HR processes into one system. Before that, we were using different tools for employee records, payroll, recruiting, and talent management, which made things harder to manage and sometimes led to inconsistencies in data.

We also just recently transitioned our timekeeping from Kronos to UKG in 2025 Q4, so part of the goal was to have everything more aligned in one place. There was a lot of manual coordination between systems before, especially between HR and payroll, so we were looking for something more centralized.

UKG helped reduce some of the back-and-forth and made it easier to access employee information without switching between platforms. Having employee data, recruiting, and performance information in one system has been helpful, especially when supporting managers or reviewing employee history.

Payroll has been more consistent since it ties directly to employee records, and reporting feels more reliable since everything is coming from the same system.

I've personally worked with UKG for more than 4 years in an HR role, using it regularly for employee records management, payroll coordination, recruiting oversight, and general support for talent-related processes.

The system can feel a bit complex at first, especially for managers who don't use it often or are new to it.

Some of the reporting works well once it's set up, but getting it exactly how you want can take extra configuration or support, which is why we ended up relying more on PowerBi for certain reports.

Implementation and initial set-up can take time, especially when you're working across multiple modules and trying to align everything.

Making updates or changes isn't always quick, since it sometimes involves working with support, which can slow things down depending on the request.

In my experience, UKG feels different from other HR systems because it brings core HR, payroll, recruiting, timekeeping, and talent into one place. In the past, we used tools that were strong in one area but required separate systems for everything else, which meant more manual work and sometimes mismatched data. With UKG, having one system of record made things more consistent and easier to manage across teams.

What I like is that once workflows are set up, things like payroll and employee record updates run more smoothly without needing to transfer data between systems. Some other tools we looked at had simpler interfaces, but they didn't offer the same level of integration across different HR functions.

When looking at tools like UKG, one of the first things to consider is whether it actually supports your core HR processes and has the modules you need without relying on too many add-ons.

Ease of use is also important, especially for managers and employees, since adoption tends to drop if the system feels hard to navigate. Reporting matters as well, because HR and leadership rely on that data for day-to-day decisions, and it should be easy to access without extra work.

It's also worth thinking about how the platform fits with your existing systems and whether it will scale as your organization grows.

Over time, I've seen UKG improve in ways that made it easier to use day to day for both HR and managers. Early on, some workflows felt a bit confusing, but over time the navigation got better and tasks like scheduling, payroll review, and updating employee records became more straightforward. Reporting also improved, and it became easier to pull information without having to export everything into spreadsheets.

I also noticed better integration between modules. For example, recruiting and onboarding data flows more smoothly into core HR and payroll than it used to, which reduced some of the manual steps we had before.

Mobile access and self-service features have also improved, making it easier for employees to check schedules, request time off, or update their personal information.

These updates came gradually, but over the time I've used the system, it has become more consistent and easier to work with overall.

UKG tends to be a good fit for medium to large organizations with more complex workforce needs, especially those managing a mix of hourly and salaried employees. It works well in environments where HR teams need one system to handle multiple functions like payroll, recruiting, and employee records rather than relying on separate tools.

From what I've seen, it's most valuable in companies that have resources to properly set up and maintain the system over time.

Best-in-class product that has the authority, reputation, and solution for a variety of clients. It doesn't matter how many employees you have; they have a solution to fit your budget and goals.

I also like the implementation process. It is seamless, and you are always supported by a very engaged UKG team.

I've used UKG off and on for years, even way back in 2017 when it was Kronos. As an HR Manager and now as a consultant, I've constantly recommended UKG as a product solution for companies looking to implement a quality, best-in-class HRIS.

UKG products are comprehensive solutions for payroll, time and attendance, performance management, and a very intuitive employee self-service. Many of my clients have transitioned to UKG because of the ease of use and scalability.

For my most recent client, they were not happy with all the platforms and wanted to consolidate into one. We implemented UKG Ready, which met their needs immediately.

For UKG Ready, I'd like to see more customization options when it comes to branding. Sometimes the software was a bit limited when it came to differentials, incentives, and other pay practices.

We had to do a few workarounds that took a minute to figure out how to make the system work for what we needed.

I could see how some clients were a bit sticker shocked when comparing similar vendor solutions. Though, those vendors did not have the reputation that UKG has.

UKG has been around for years. There always seems to be some startup company that tries to compete. Yes, there are cheaper solutions, but with UKG you have a brand reputation and best-in-class products.

UKG has a variety of products which can fit needs and budgets. Their customer service doesn't stop at implementation. It isn't a "hook, line, sinker" company. You are supported throughout your relationship with UKG, which I can't say the same for other newer companies.

Companies should have a list of their needs, wants, and wishes when they begin to engage with UKG. You would be surprised at how much UKG can do for your organization. Of course, you also need to have your budget set and understand that with any product implementation, there will be implementation costs.

It has gotten better since the merger. The solutions are comprehensive, and they have kept up with the times. They are always taking client feedback and implementing solutions based on that feedback.

From my experience, I have utilized UKG for a variety of healthcare organizations with multiple sites, complex schedules, and nuances. It was a great solution for this type of workforce.