Beyond simply filling out paperwork, employee onboarding has the potential to be a memorable, engaging experience — one that can have a crucial impact on a new hire’s tenure. After all, 86 percent of new hires decide to stay or leave a company within the first six months.
You can make the most of a new employee’s first months with a thorough, strategic employee onboarding program. Onboarding is the process of familiarizing new hires with your company’s expectations and culture, as well as the skills and knowledge for their upcoming role. Onboarding also involves creating an inclusive, welcoming environment that encourages new employees to develop connections with their more seasoned colleagues.
It’s time to think ahead — onboarding should begin even before an employee’s first day. From the moment of making an offer, you are responsible for guiding your new recruits beyond that settling-in period and toward becoming productive, contributing employees.
The good news: An effective onboarding process can make all the difference in employee retention. New joiners who complete a structured onboarding are 58 percent more likely to still be with their company after three years.
Employee onboarding process
Your onboarding program should involve human resources, managers, and current employees. The goal is to quell any new-job jitters and set up hires for success. Consider how your company can approach the following elements of an effective onboarding experience.
Ensure compliance with legal regulations
An inescapable aspect of onboarding is filling out forms. Necessary paperwork encompasses employment contracts, health and safety training, I-9s and W-2s, company policies, benefits and payroll forms, and sometimes non-disclosure agreements. Often, that adds up to a lot of reading and signing on a new hire’s first day. However, thanks to onboarding software, this process can be paperless, mobile-friendly, and automated — and sometimes completed before new hires even step foot in the office.
ClearCompany’s solution helps handle everything from compliance to office policies to team introductions.
Introduce new hires to your company culture
Before a hires’ first day, you can jumpstart engagement by welcoming them with branded and personalized pre-onboarding communications. These emails and texts can serve a few different functions.
You can lead new hires to dedicated landing pages that highlight your culture, values, and team members. New hires should also be able to visit an employee portal to complete their own accounts, as well as review their onboarding checklist, key handbooks, and company policies in advance of their first day. This way, they’ll kick off their first week with foundational knowledge, and they’ll have more time during the workweek to get to know their new colleagues and job responsibilities.
In addition to companywide instruction, new employees need guidance specific to their roles. At this point, HR should loop in hiring managers to provide job training. Managers should create a clear plan that defines goals and milestones for their new hire’s first three to six months of employment. To keep managers involved and organized, you can employ onboarding technology to establish customized workflows. This gives stakeholders an understanding of their own tasks, as well as an overarching view of the entire process.
Throughout the duration of onboarding, you can encourage continued learning. Some onboarding technology provides tools to teach and test important new skills.
Leapsome, shown above, offers personalized online learning for employees throughout the employee lifecycle.
Relationships are important. Seventy percent of employees say friends at work is the most crucial element to a happy working life. Research also indicates that people with strong work relationships are more engaged, productive, and successful.
You can encourage a sense of camaraderie and belonging by weaving social aspects into your overall onboarding experience. Consider a kickoff team lunch, meet-and-greet office tour, and designated “culture buddy” to guide hires through their first days.
Onboarding technology from bob eases introductions with customizable new-hire packets and a Get to Know You email to highlight common interests.
With many modern workplaces going remote, hiring and onboarding processes are following suit. Fortunately, onboarding software can help make distanced orientation and training a breeze. You can follow all of the same automated, personalized processes as usual, plus group discussions, Q&As, and training sessions by videoconference.
It doesn’t need to be all business; first impressions still matter. Be sure to consider creative ways to help a hire feel involved with colleagues they’ve never met in person — think remote coffee dates, virtual team-building projects, or timed lunch delivery.
For remote or in-office onboarding, technology like BambooHR gives new hires checklists to stay organized and on track.
Onboarding best practices & pitfalls
Your strategic approach to onboarding should evolve as you learn more from new employees, their experiences, and your own company culture. To keep new hires all aboard, think through these common policies and plunders.
Keep expectations clear
It’s important to ensure alignment between new hires and your organization. Jay Samit, serial entrepreneur and author of “Disrupt Yourself,” calls this part of the process "matching the new car smell." According to Samit, there are all-too-often differing expectations on new employees’ roles and duties. During the onboarding process, it’s up to the employer to clear up any misconceptions as soon as possible. You can help keep everyone on the same page with a written plan of objectives and responsibilities. “The more detailed the documentation, the less confusion about expectations and organizational dynamics,” Samit says.
Automate the onboarding process
As you welcome new hires, consider bringing in robust onboarding software. Technology saves employees’ time on the busywork — sending reminders, scheduling, filling out paperwork, collecting measures — so that onboarding stakeholders can focus on the very human experience of settling into a new job.
Measure onboarding metrics
Don’t forget to periodically analyze your programs to be sure they still support your company’s business goals. Establish key performance indicators and track your success, get new hires’ feedback with anonymous surveys, and share your program’s successes with the C-suite.
Avoid isolating new hires
Onboarding is more than just orientation. Make it a social experience so that, someday, your recent joiners can become leaders who guide others through the onboarding process.
Remember, a new employee’s first six months can have a lasting impact on their productivity and longevity. Empower your new hires — and invest in your company’s health — with today’s best employee onboarding software.