Connecteam Expert Review - Workforce Planning Solution, Pricing, Features, and more.
As the all-in-one platform for deskless employees, Connecteam covers communication, scheduling, task management, core HR, and more. It works to connect unanchored workers at small and large companies alike with an extremely easy-to-use mobile app.
- One of the only fully-mobile HR tech tools for deskless workers
- Very adequately-priced for all it entails, SMB-friendly
- Quite open to feedback, having implemented user suggestions as features in the past.
- In the communication hub, the app offers no confirmation that messages were sent and/or seen.
- Certain features that some teams consider essential, such as GPS-tracking, are only available in the higher-tier pricing plans.
Deskless workers have been somewhat neglected in terms of technology. Often, people that work in factories, security, cleaning, field services, or construction, don’t have a computer. In some cases, they might not even have an email address that they’re willing to use for work.
However, they do have a smartphone. So, when trying to build a one-stop-shop for all things HR-related for these types of workers, the folks at Connecteam decided to make it all about the mobile app.
This makes it super simple for a worker to get onboarded, for instance. All they have to do is download the app, they can make an account with their phone number if they don’t have an email, and they’re set within minutes.
Using the app, they can quickly and easily do all the administrative work required of them. That’s where they can get their schedule, sign forms, request time off, talk to their manager or other team members, get rewards, and much more.
After spending time understanding the product in-depth through an online demo, and talking to their head of sales, Alon Boneh, we were able to see most of the main workflows performed from the HR dashboard on desktop. At the same time, we could see how they are displayed in the mobile app in real time. This makes it much easier to understand what the experience is like and verify that it is indeed simple, intuitive, and fast, for both the manager and the deskless worker.
Also, the app is customizable and very adaptive. For instance, if you only want the communication and scheduling features, you can remove the other ones; paying only for what you use. This sets Connecteam apart from other vendors in the workforce management and HR software space. For employees, it also makes it less cognitively demanding, since you only show them the features you want to use.
While its pricing is SMB-friendly, most of their customers are currently in North America. Hence, small business owners in other parts of the world with lower budgets might find their higher-tiered prices a bit steep.
Nike, Herbalife, Billabong, Footlocker, Mason Construction, American Eagle, McDonald’s, and many more.
- Trusted by over 20,000 companies worldwide
- 500,000+ daily active users
- Used in over 79 countries
- 200+ industries served
- Employee scheduling: Create schedules and manage shifts and share them instantly with your team, who will get them to the palm of their hand. Vacation days, availability, a time-clock, and overtime are also available.
- Checklists & forms: Non-desk workers and field managers can also use Connecteam to fill out required forms, go through checklists, sign documents, and track the status of tasks in an intuitive and paperless manner.
- Rewards & recognition: HR and other team members can send badges to recognize deskless employees, which can be made visible to their team or the entire company. You can choose from ready-made badges or make your own within the platform. As for rewards, they have Connecteam tokens that can be exchanged for products or gift cards in a variety of countries.
Connecteam also has capabilities for:
- Real-time reports
- Live chat
- Task management
- Employee directory
- Knowledge base
- Employee timeline
Quickbooks Payroll, Google Calendar, Dropbox
Connecteam’s pricing can range from free-for-life to up to $159 per month. Final numbers will vary depending on the number of users and modules you choose. To give you an idea, here’s an overview of each plan within the operations module:
Connecteam’s payment structure is fixed for the first 50 employees you add. Once you add more, there would be an extra payment of $1.5 per additional employee per month.
These pricing options are yearly, where you save 18%, but you can also opt for month-to-month payments. They also offer enterprise pricing with more features and a personal account manager. Each paid plan also has the option of a 14-day free trial.
The idea behind Connecteam was to make it a self-explanatory product: easy to implement, requiring no IT and no training, making it ‘dead simple’ to implement and adopt. You can certainly schedule a demo or ask for training, but you can also sign up for the free trial and play with the tool yourself.
On the frontline worker side, as we’ve mentioned, it’s as easy as downloading the app from an SMS or email link, using their phone number or an email as the user to make an account, and they’re ready to go.
The folks at Connecteam are proud to have a big in-house customer success department; currently about one third of their company is in CS. They frequently run demos, suggest best practices, and make sure that their customers are listened to.
Also, despite being based mostly in Tel Aviv, they’ve made a conscious decision to have offices in North America and even have some of their customer support representatives work EST-compatible hours from Israel.
Officially based in NYC, but founded in Israel, Connecteam’s mission is to provide managers in business of varied types with the right tools for communicating, operating, and engaging with their frontline workforce.
Led by company founder Amir Nehemia, Connecteam first saw the massive opportunity for a communications app for frontline workers by noticing that only 20% of the world’s workforce is estimated to perform their tasks at a desk.
Seeing most companies in HR Tech focus almost exclusively on these traditional types of office workers, Amir and his team asked themselves, “what about the other 80%?”. Hence, Connecteam was created.
While many other companies have picked up on this trend, Connecteam stands out for capitalizing on another trend; offering many tools in the same platform. Having modules for communications, operations, and HR, it is perhaps this aspect that has made them one of the top tech companies catering to unanchored workers. As of early 2022, they are valued at around $800M.