Plum by Xoxoday Expert Review, Pricing, Alternatives - 2023
Contributing Experts
Plum by Xoxoday platform is not only for employee rewards, companies can use it to incentivize and foster loyalty with their partners and customers with thousands of reward options.
- Plum by Xoxoday has transparent pricing. It can also be trialed for free for up to 14 days, no credit card required.
- The platform has extensive reward options with multi-currency and multi-region coverage.
- Rewards can be automated with the help of triggers and scheduled to be sent to recipients at specific times.
- There’s a bit of a learning curve with Plum and several users feel that the UI is confusing.
- Plum offering currently doesn’t come with a mobile app that would facilitate reward sending, reports viewing and other admin functions on the go.
- A few users reported delays in the delivery of vouchers/coupons, but it’s also important to note that some of those delays are on the vendor’s part, and not Plum’s.
What's Inside
Plum by Xoxoday is an online rewards and incentives platform that’s quite versatile. Medium and large companies can use it to recognize positive action and celebrate the milestones of their employees, partners, and even customers.
The platform features extensive reward options that can be personalized and branded; these include gift cards, prepaid cards, and experiential gifts. It also supports multiple currencies for payments and covers over 100 countries, which makes it ideal for companies with distributed teams.
Rewards can be shared with recipients in multiple modes, including points, codes, and links. Xoxo points are recommended for repeat rewarding, Xoxo codes can be unique and are recommended for senders that want to track redemptions, and Xoxo links are best for quick and one-link reward redemption. Companies can adjust the expiry date of rewards sent and view comprehensive reports that detail redemption history.
To speed up rewards delivery, companies can automate rewards with the help of triggers, schedule them to be sent at specific times, and send them in bulk.
If you’re a small company with 100% local operation, a solution like Plum would be a nice-to-have and not a must-have for you. Medium and large companies with team members in different countries would see the most benefit from Plum’s offering.
Xoxoday has over 1500 customers including H&M, Tesco, Volkswagen, Citibank, Pepsi, and Nestle.
- Rewards and incentives: Send rewards to employees, partners, and even customers both locally and internationally. You can choose from Plum’s rewards catalog of gift cards, prepaid cards, and experiences, or customize your own to recognize performance, celebrate milestones, or any occasion. Rewards can be personalized and branded.
- Rewards automation: You can connect your HRMS or CRM and send rewards directly from there without interrupting your workflow.
- Reporting: Get insights into the success of your rewards initiatives sent straight to your inbox or simply use Plum’s analytics dashboard to view data.
Other features:
- Bulk gifting
- Referral and loyalty program creation
- Gamification
Plum by Xoxoday integrates with several third-party solutions including SAP SuccessFactors, BambooHR, Namely, Salesforce, Zoho CRM, Freshdesk, Hubspot, SurveyMonkey, Qualtrics, Survey Sparrow, Zoho People, Jot Form, and Google Forms. Further integrations are also possible through Zapier and Zozoday’s API.
Plum by Xoxoday has three pricing plans, when billed monthly, they cost as follows:
- Starter: Designed for companies that are just getting started with reward campaigns, this plan costs 10% of the sent reward(s)’ value.
- Pro: For $600 per month, the Pro plan unlocks several reward automation features and allows companies to send rewards in bulk.
- Enterprise: Designed for teams with a high volume of rewards, incentives, benefits, and payouts, the Enterprise plan has custom pricing, comes with premium support, and allows users access to all integration options.
While companies of all sizes can find value in the Plum platform, medium and large-size businesses are the most likely to put all of its features to use.
The team at Xoxoday assists all new customers with product implementation and onboarding. Their help center also houses several resources that explain in steps how to get started and perform several processes. To get started, you can sign up for an account for free on their website. You may also go to their pricing page and directly purchase a plan if you’re interested in their paid offerings. Once your account is created, you can begin configuring it and uploading your data.
Plum by Xoxoday has several self-service options including a help center, product documentation, videos, and downloadable guides. If further support is needed, customers can reach out to Xoxoday’s support team by live chat, email, or WhatsApp. Enterprise plan customers get additional perks such as premium support and a dedicated account manager.
Founded in 2012 by Sumit Khandelwal, Manoj Agarwal, Abhishek Kumar, Kushal Agrawal and Abhimanyu Choudhary, Xoxoday is a fast-growing SaaS platform that aims to drive financial growth for companies by motivating positive action from their employees, partners, and even customers through rewards and incentives.
Xoxoday’s suite currently encompasses four products - Plum, Empuls, Compass, and Youforia, and has over 2000 customers. The company started out and is headquartered in Bengaluru, but gradually expanded to have offices in San Francisco, Dublin, Singapore, and New Delhi.
Does Plum by Xoxoday offer free trials?
Yes it does. Plum by Xoxoday offering can be trialed for up to 14 days for free, no credit card required.
How is Plum by Xoxoday deployed?
Plum by Xoxoday is cloud-based, which means you won’t need to download and install it on your pc to access it. All you need is an internet browser.
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