Reward Gateway's Employee Engagement Solution (Review) - 2022

Rodrigo Vázquez Mellado
HR and B2B software analyst & advisor, tech writer, musician
June 24, 2022
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Reward Gateway Versus the competition

Reward Gateway is an employee engagement platform that combines employee rewards and recognition, communication, surveys, wellbeing, discounts, and analytics in one unified, branded hub.

If you're ready to get a Reward Gateway demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
  • Remarkably good customer support due to their 24/7 help desk team and multiple communication channels
  • Varied rewards including products from Amazon, customizable ecards, and experiences
  • You can purchase modules separately if you prefer it
Cons
  • No free trial
  • The “Reward Gateway for Small Business” version is only available for companies in the UK and Australia

Reward Gateway Review

Both as a product and as a company, Reward Gateway strives to be a catalyst for employee satisfaction. That’s why their platform has grown to feature modules from each pillar of the employee experience; benefits, rewards and recognition, communication, engagement, and wellbeing. 

Let’s start with rewards and recognition. This part of their platform is built with the aim of helping you create a comprehensive rewards program that can cater to frontline employees and the C-suite alike. The idea is to celebrate all contributions, which is why their system is multi-directional. Managers reward employees, team members can congratulate each other, and they can also recognize their managers, for instance. 

As far as rewards go, they have a variety of redemption options via their Amazon partnership. You can also create customized e-cards which are helpful when you need to send something instantly (or set it up on autopilot). Their catalog also features experiences, which makes it one of the most varied reward offerings we’ve seen during our month-long research into this software category. 

The rewards variety certainly helps when creating a recognition program for a distributed team, which is a perk we’ve seen frequently highlighted by their user base. Adding to this, features like a real-time recognition feed and commenting do shine via the mobile app. This makes Reward Gateway a good bet for teams with frontline workers, as there are few companies in the rewards space that have decidedly catered to this type of workplace too. 

Speaking of a recognition feed, this is where the rewards module meets the communication one. Reward Gateway also lets you create a company feed where you can post branded blogs, photos, and videos for everyone to see. News and updates can be sent to the whole company or segmented audiences. As in some social media platforms, these posts can also be scheduled in advance.  

Of course, this is all supposed to help the broader company goal of keeping people connected. But how can this be measured and then optimized? Within the same tool, Reward Gateway offers a custom survey builder and a constantly-evolving library of templates. This helps HR leaders and managers gather employee feedback, which in turn pumps into the SmartInsights™ Analytics Engine.

This latter part of the tool is where all the data on how people are using the platform is collected in various real-time dashboards. These dashboards are designed to help you quickly identify insights into what is working best in regards to employee recognition and engagement. Managers can consult metrics like recognition participation, reactions over time, and use of each communication channel, for a single team, a division or department, or the whole company.

Finally, thanks to their recent MoveSpring acquisition, Reward Gateway are now also able to offer activity-based software for employee wellbeing. 

Who shouldn't buy Reward Gateway

With no free trial and having to get in touch with their team in order to get a demo of the tool, we believe Reward Gateway wouldn’t be the best fit for smaller companies wanting a quick tool that they can set up themselves and try expediently.

Reward Gateway Customers

Samsung, Orbis, KPMG, Five Star Bank, ABC Medical, American Express, Unilever, IBM, McDonald's

Reward Gateway: Recognition + surveys, communication & more

Reward Gateway Stats

  • Active since 2006, over 5 users reached so far
  • Trusted by more than 2,500 companies 
  • NPS Score of 72

Reward Gateway Key Features

  • Employee recognition: Individual goal-setting, peer-to-peer and manager-to-peer recognition, and social recognition
  • Employee rewards: Redeem points through a rewards catalog, create nominations, ecards, mentions, and more (activity tracking)
  • Employee surveys: Employee NPS, Custom survey builder, and survey templates
  • Employee communications: An internal communications system includes customized blogs, unlimited pages, auto-schedule functionality and segmenting tools as well as a branded employee engagement app
  • Employee discounts: In-store and online instant vouchers, high discount rates to hundreds of retailers, and generous cashback offers
  • Employee wellbeing: A hub for wellness programs, content and goals
  • Engagement analytics: Dynamic data, live views, and detailed insights

Reward Gateway also has capabilities for: 

  • Android and iOS mobile app (SmartSpending)

Reward Gateway Key Integrations

  • Human Resource Information System (HRIS) & Directory: Workday, Microsoft Azure, Ping Identity, BambooHR, SCIM, & more. 
  • Chat & Collaboration Software: Slack, Microsoft Teams, Yammer. 
  • Custom Tools: REST API & SCIM API.

Reward Gateway Pricing

  • You can choose to purchase solutions separately, like only the employee recognition and surveys modules, for instance, or go for the full employee engagement platform. 
  • If you happen to be in the United Kingdom or Australia, they also offer a “Reward Gateway for Small Business” version which is £6 per employee per month, with no lock-in contract.
  • The price is not revealed publicly, which means you would get a custom quote depending on your business size and needs.
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Reward Gateway Implementation

The team at Reward Gateway provides a complete design service for their employee engagement solutions. Times will vary depending on your particular needs.

Reward Gateway Customer Success

To ensure customer success, Reward Gateway has put together a help and training center they call the Reward Gateway Client Academy. Were you to choose Reward Gateway, it would be your ho-to resource to learn how to get more from the tool. They also have a Success Portal where contact is done through an online form.

About Reward Gateway

Having been around since 2006, a remarkable thing about Reward Gateway is that they’ve managed to stay relevant and constantly-evolving as an employee rewards and recognition SaaS tool for more than a decade.

Any company, in pretty much any industry, is going to need some serious drive in order to achieve this. Reward Gateway find that drive in their mission. They believe that engaged employees build better organizations, and there’s a direct correlation between happy employees and a successful company.

According to their research “76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company”. Hence, their mission statement is all about bridging that engagement gap for companies worldwide. 

Reward Gateway first started in the UK, then expanded into the Australian market. Their success there during their first decade allowed them to become one of the leading employee engagement apps in the US, which has in turn given them a leg up into other markets all over the world.

As of 2022, their HR SaaS product is used by over 5 million users, across more than 2,000 companies, spread out throughout more than 20 countries in almost all the five continents. 

In April 2022, Reward Gateway acquired MoveSpring, an activity-based software solution aimed at improving employee wellbeing.

As a next step you can visit the Reward Gateway website or read about alternatives below

As a next step you can visit the Reward Gateway website or read about alternatives below

Reward Gateway Alternatives

Motivosity is quite comprehensive; it has features for employee engagement, recognition, performance management, coaching succession planning, and much more.
Kazoo combines engagement surveys, continuous performance management and employee recognition into one powerful platform to help you improve employee experience and by extension, company culture.
With an adoption rate of over 90%, Assembly is a rewards and recognition platform that also allows you to customize and send out all sorts of engagement forms and receive actionable feedback.
Empuls focuses on all things employee engagement. Companies, particularly SMBs, use it to connect and align their employees, measure sentiment through real-time feedback, and incentivize good performance through various rewards and recognition features.
Leapsome is highly flexible; you can choose to build on their best-practice surveys and questionnaires developed by psychologists or customize everything — from questions to timelines and anonymity settings.
eloomi combines engagement with their best in class LMS and performance management systems which means you can fully utilize feedback for employee development.
With over 30 science‑backed and customizable survey templates, detailed analytics, and more, Culture Amp helps over 3000 companies keep their employees engaged.
Bonusly helps bring visibility around small wins in multiple ways. You can create surveys to communicate with employees, integrate it with your communication tools to boost recognition, or evaluate recognition trends with detail reports.
ClearCompany is a one-stop-shop for all sorts of enterprise-grade HR software. You can combine their employee engagement solution with their onboarding, performance management, and workforce planning solutions.
Synergita helps company’s dig deep to understand their employees’ performance and company culture. The platform’s natural language processing (NLP) feature allows you to uncover sentiment, while HiPo Score helps you identify top performers.
WorkTango empowers employees by giving them a voice while giving the decision-makers a pulse of the workforce.
Aside from the fact that they snatched one of the best possible names for an employee recognition and engagement platform, Kudos® features robust people analytics that provide companies with insights into their employee experience and the overall health of their work culture.
Profit.co is more than just an OKR solution; their platform also packs features for performance management, task management, employee engagement and recognition.
What makes Quantum Workplace stand out is their hands-on customer service. Once you buy their software, you don’t just get a one-off implementation service that most vendors provide but instead an ongoing support team that helps you make the most of your investment.
Officevibe helps companies engage employees and increase their satisfaction - all while nurturing managers and improving how they tackle challenges in the workplace.
Perceptyx simplifies survey creation; their platform hosts a library of more than 250 benchmarked questions. They also offer translations for over 160 languages and on-demand expert help.
Used by several Fortune 500 companies, Reflektive's platform offers all the tools you need to analyze then drive employee engagement and performance.
Not only is Peakon a great employee engagement solution, it has a ton of analytical functionality that makes it great for people planning too.
Glint helps companies measure employee sentiment in real time, with customizable surveys spanning employee engagement, effectiveness, lifecycle, culture, diversity and inclusion.
Used by some of the world's biggest companies including Microsoft, Unilever and Sony, you can rely on TinyPulse's platform to cover your culture building and performance management needs.
15Five’s Engage solution comes with a robust survey tool that can help you accurately measure employee engagement. With 30 templates and 120 questions to select from, you can choose or design surveys that reflect your goals.
Emplify measures 14 drivers of employee engagement, helping company leadership understand and solve underlying engagement problems.
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