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Best Payroll and Benefits Software

Best Payroll and Benefits Software Solutions in 2025

An unbiased review of the best payroll and benefits software, handpicked by SSR payroll experts.

Rodrigo Vázquez-Mellado
Written by
Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
Contributing Experts
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Last Updated: Mar 17, 2025
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Visit Website
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Learn More
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
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TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Highly Intuitive People Analytics Platform
Crunchr
4.6
Popularity Score
4.9
User Score
4.9
Product  Score
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TOP
Highly Intuitive People Analytics Platform
Crunchr
4.6
Popularity Score
4.9
User Score
4.9
Product  Score
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TOP
Top freelance management platform with solid project management tools
Worksuite
4.0
Popularity Score
4.6
User Score
4.3
Product  Score
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TOP
Top freelance management platform with solid project management tools
Worksuite
4.0
Popularity Score
4.6
User Score
4.3
Product  Score
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TOP
Enterprise-grade project management tool with powerful automation
Wrike
4.7
Popularity Score
4.2
User Score
4.6
Product  Score
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TOP
Enterprise-grade project management tool with powerful automation
Wrike
4.7
Popularity Score
4.2
User Score
4.6
Product  Score
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Best Payroll and Benefits Software

Papaya GlobalIdeal for multi-national teams
QuickBooksTop choice for simplicity
PaycomSound option for midmarket companies
PaychexBest for multi-state payroll
NamelySelf-service payroll and benefits solution

Paylocity

: Best for midsize companies

Rippling

: Best for HR automation

Gusto

: Best for small businesses

Paycor

: Best for U.S. companies

OnPay

: Best for affordability

TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Visit Website
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Learn More
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
Over 3 million HR leaders trust our advice

Introduction to Payroll and Benefits Software

Payroll processing and employee benefits go hand in hand, but not all payroll software can nicely handle both. We've been reviewing payroll software since 2018 and have checked out hundreds of options – that's what led us to make this buyer's guide.

Read on to find out which platforms that are great at both payroll and benefits, plus expert advice on picking the right vendor, things to watch out for, major benefits, and pricing.

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Our Criteria: Here's How We Chose The Best Payroll and Benefits Software

To select the best payroll and benefits software and to ensure we specifically list products offering this combination of functionality rather than general payroll software, we did demos, conducted user interviews, and tested dozens of tools that met the basic requirement. The ones that made the cut excel particularly in three key factors: ease of use, payroll automation, and benefits packages.

  • Ease of use: The sweet spot is a tool where everything is easy to figure out; you’re not overloaded with buttons and text, yet you don’t sacrifice robustness and capabilities. These tools are all remarkable in the way they solve this challenge. 
  • Payroll automation: Something is not quite right if a payroll tool doesn’t let you automate a good portion of the job with confidence. We prioritized vendors who are pushing the envelope here. 
  • Benefits packages: To be a best-in-class payroll and benefits tool, the benefits module needs to go beyond the basics. Tools that just do 1-2 benefits on top of payroll don’t cut it. We’re looking for those that offer good variety, and even for international teams, on top of a world-class payroll product. 

To learn more about our process for vetting software companies, you can read this blog on how we evaluate HR tech vendors.

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Compare the Best Payroll and Benefits Software

Popularity Score
Best for
Key Differentiator
Pricing
Free Trial
Customers
Users Score
Product Score
4.4
Teams that include full-time employees and contractors
Good bet for EOR/Contractor Management parity
Starts at $19/mo
Get pricing info
No
Well in the thousands
4.6
4.5
4.0
Large companies looking for a service-oriented approach
Widely-used, scalable payroll system for large businesses
Custom Pricing
Get pricing info
Yes
35,000+ companies
4.0
4.1
4.2
Remote companies with a global workforce
Payroll & core HR for remote-focused teams
$29 per month for contractors, $599 for EOR
Get pricing info
No
N/A
4.6
4.5
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

Need Help? Get Custom Recommendations for Best Payroll and Benefits Software

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Detailed Reviews of the Best Payroll and Benefits Software

Deel

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Deel
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Popularity Score
4.4 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Deel

Deel’s software was designed for payroll compliance in over 150 countries. It also incorporates some core HR features and has a notably easy-to-use interface.

PROS

  • Deel excels in customer support, offering around-the-clock in-app help and an industry-leading 2-3 day onboarding speed. Users can also access local payroll experts across jurisdictions, which aids contractors in establishing themselves as LLCs, for instance.
  • Integration with popular software like Quickbooks, Bamboo HR, and Greenhouse, along with customizable integrations, streamlines processes.
  • Tech-enhanced self-service approach for quick setup. Identity verification is swift, often under 24 hours.
  • Automated invoice generation for both company and contractor/employee sides.
  • Excellent 24/7 customer service with fast onboarding (2-3 days) and local payroll experts in each jurisdiction.
  • Seamless integration with platforms like QuickBooks, BambooHR, and Greenhouse, plus custom integration options.
  • User-friendly, self-service features enable quick setup; identity verification often takes under 24 hours.
  • Automated invoices simplify payments, provided they're in English.

CONS

  • The benefits offered could be considered basic compared to more specialized vendors.
  • Certain modules like onboarding automation are only offered as add-ons at an additional cost.
  • Flexibility is limited in modifying contracts or service agreements; changes often require addenda.
  • A $5 payout fee is applicable.
  • Invoice generation appears to be available exclusively in English.
  • Key features like onboarding automation are add-ons, which may increase costs.
  • Limited flexibility in modifying contracts or service agreements; changes often require an addendum.
  • Invoices cannot be generated in languages other than English.

Deel Review

Deel is one of the top companies for international payroll. If you have an international team of remote workers, it’s a tool that’s worth looking into. You can use it to hire people as contractors or as full-time employees through either the EOR or PEO offerings.

Deel payroll and benefits software

The tool itself is quite easy to use and ever-expanding. Since we first became familiar with the tool, Deel has grown to include basic HR features, as well as a myriad of other hiring workflows. These include background checks, equity plans, flexible workspaces, employee onboarding, visa and immigration consulting, and more.

Deel Customers

35,000+ organizations, including Andela, HomeLight, and Makerpad.

Deel Pricing

Deel offers a range of payroll and benefits solutions, including:

  • Deel Contractor: $49/month for compliance, payments, and contractor management in 150+ countries
  • Deel EOR: $499/month for international hiring without an entity, including payroll, taxes, and benefits
  • Deel Payroll: $29 per employee/month for payroll services in businesses with existing entities
  • Deel US Payroll: $19 per employee/month for US-specific payroll, tax calculations, and compliance across all states
  • Deel US PEO: $89 per employee/month for HR, payroll, and benefits in the US
  • Deel Immigration: Custom pricing for relocation, visa sponsorship, and immigration management in 40+ countries.

How has Deel Changed Over Time?

As a new product, Deel has changed a lot since its inception. Its newest offering, DeelHR, allows companies to complete most of their HR operations tasks in Deel.

Best For

Businesses with a mix of full-time employees, contractors, and freelancers overseas, especially those that require multi-country payroll, will benefit from Deel's payroll and benefits services.

Deel in action
Reviewer's Rating
7/10

In HR, I begin by generating an onboarding packet once I receive confirmation that an offer has been accepted. This includes creating a worker profile with the new hire’s job title, pay rate, location, and start date. We either create a new profile or contract that incorporates completed onboarding forms, including benefits enrollment and PTO information.

Once the profile is complete, we use Deel to send a team notification to welcome the new hire and provide onboarding reminders. After the employee is fully onboarded, the system validates their information to confirm that all required documentation has been received and properly stored.

What do you like about this tool?
  • I appreciate the accessibility of functions such as payroll, onboarding, and the ability to have Deel set up our employer entity in multiple locations while remaining compliant.
  • The communication features within the Deel system allow for easy updates across teams.
  • The tool streamlines complex HR and payroll processes into a unified platform.
Why did your organization buy this tool, and how long have you used it for?

We purchased Deel to support employees across multiple states and countries. It was a significant benefit to have the Deel team set up our company’s legal entity within a state without requiring our Finance team to pause and complete the registration themselves. This was a major advantage for us.

Deel also simplified our onboarding process, enabling us to expedite onboarding efficiently while providing a seamless experience for both the employer and the new hire. Additionally, we leveraged the payroll functionalities, which added further value.

These capabilities made the system a worthwhile investment for our organization.

What do you dislike about this tool?
  • The site is not particularly user-friendly for new users.
  • We occasionally encounter glitches and system errors.
  • There have been instances where forms were difficult to locate, causing confusion.
  • Errors in invoices and contracts have also occurred, sometimes stalling operations despite our ability to work through them.
How is this tool different than their competitors?

One area where Deel stands out is its combination of contract management, global payroll, HRIS, and other functions within a single platform. Its capacity to support international clients is a major advantage, allowing companies to grow globally without having to navigate the complexities of international payroll and compliance independently.

Many competitors lack this feature or the ability to register companies in multiple states or countries, which can otherwise delay business operations by weeks as finance teams handle all necessary paperwork and state-specific procedures.

What Instructions should people think about when buying this type of tool?

Compliance and international support are key criteria to evaluate. Even if an employer doesn't have international employees at the time of implementation, the option to add this functionality later can be extremely beneficial.

Comprehensive support for onboarding, payroll, and compliance is not available in all systems, so these factors should play a critical role when selecting a new HRIS system.

How has this tool changed or evolved over time to meet users needs?

It appears that Deel has enhanced its automation workflows and now includes functionality to track paid time off requests.

What specific type of user or organization is this tool very good for?

Deel is well-suited for mid-sized to large organizations with an international presence. It’s also a strong option for large companies with smaller HR or Finance teams. The platform’s flexibility and scalable support provide considerable benefits in these scenarios.

While smaller companies can use Deel, there may be more cost-effective solutions tailored to their specific needs.

What specific type of user or organization would this tool not be a good fit for?

Deel may not be ideal for small organizations without employees in multiple states or countries. It also might not serve organizations well if they don't plan to use the tool for payroll or require features like performance management.

ADP

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ADP
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked ADP

Possibly the longest-standing company in the payroll market, ADP deserves a mention. Their breadth of features includes many other HR workflows which fit enterprises and SMBs alike.

PROS

  • Native, all-in-one technology suite for recruitment, payroll, and compliance.
  • 17 RPO service centers in 14 countries and provide services in 42 different languages.
  • Dedicated team of AIRS-certified recruiting professionals.

CONS

  • Technology options outside ADP’s dedicated HR tools are limited.
ADP's business payroll service software dashboard

ADP Review

ADP is perhaps the best known company in the payroll space. Given their scale, they can offer just about everything your business needs when it comes to payroll and benefits.

ADP Customers

The Boston Globe, Whole Foods, The Bancorp, BP, Douglas Ellman Real Estate, Margaritaville, LongHorn Steakhouse

ADP Pricing

Sometimes ADP has special offers, like getting 3 months free when you sign up for their small business payroll processing plan. However, they don't share the prices for their payroll packages, so you'd have to request a quote to move forward.

How has ADP Changed Over Time?

Best For

ADP is a good bet for companies of many sizes, but they’re certainly not the most self-service product out there. Their products are worth looking into if you’d prefer to have professionals work with you on setting up payroll.

ADP in action
Reviewer's Rating
5/10

I typically use it every week. I use it to check my bi-weekly pay stub and access payroll info. We also use it to post job applications and advise HR of vacancies. Previously it was used to submit performance reviews which were done quarterly or semi-annually depending on the role (now using PATI). I would also use it to review the organizational chart for contact info when needed. I also found the quick links and HR/benefit information to be very useful and would frequently login just to find links and information about other company resources.

What do you like about this tool?

I really like that all the HR resources are essentially located in one place, especially with links embedded to external sites (eg. benefit provider). I also really like that I can access all my payroll info online in one place. The organizational chart feature is also really helpful for identifying the reporting structure for areas of the business I was less familiar with and help me connect with the appropriate team member on cross-functional projects.

Why did your organization buy this tool, and how long have you used it for?

We bought ADP to cut back on internal payroll costs, provide employees with online access to their payroll info, avoid manually mailing out paper T4's every year, consolidate HR information and links into 1 platform, streamline data entry requirements for the payroll team, help move employee calls and inquiries to the ADP team, free up internal payroll/HR time, and streamline HR recruiting and tracking request. I have been personally using it for around 2 years now I believe.

What do you dislike about this tool?

The login process always feels very cumbersome with the multiple authentication steps and 2FA. The performance review functionality was extremely tedious - there were a lot of different screens and it wasn't easy to locate reviews or edit them - it just seemed much more complicated than it needed to be and a lot of my managers struggled to complete their reviews even with instruction manuals. I also wish there was a way to inquire about any payroll discrepancies directly - employees would have to email me (with no visibility as a District Manager) and I would have to forward payroll and it always seemed to slow down the efficiency, especially when the answer was something simple.

How is this tool different than their competitors?

More functionality and works as a total company website as opposed to just a payroll viewing platform. Much more visually appealing and easy to navigate than some other platforms (like some SAP ones I've seen)

What Instructions should people think about when buying this type of tool?

How much functionality you want out of the platform - just access to paystubs or a fully integrated HR platform. Customization options - for example we could add custom fields like t-shirt size for team events and/or self-declaration options (eg. covid vaccination status)

How has this tool changed or evolved over time to meet users needs?

We're still relatively new to the platform, so it's hard to say what is an ADP change or just an organizational learning, but I have seen the addition of new self-declaration fields in the employee profile. The benefits section and external links continue to expand as well. We struggled with the performance review section, but I believe this is now being worked on in the backend by our L&D team.

What specific type of user or organization is this tool very good for?

For a large organization looking to streamline HR / payroll operations, particularly if trying to move away from paper-based payroll/pay stubs.

What specific type of user or organization would this tool not be a good fit for?

Likely a smaller organization that just doesn't have the need for such a complex, integrated system

Remote

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Remote
Learn More
Popularity Score
4.2 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Remote

Remote is an excellent choice for distributed teams who require a top-notch payroll and benefits service. Their customer care is outstanding: 24/7 live chat, free HR tools, local experts for employers, plus technical support for workers. They also operate as local entities in more than 60 countries.

PROS

  • Benefits plans are locally curated. Health, dental, vision, life, mental health support, and disability are all covered, as is pension/401(k).
  • Local entity ownership helps Remote have more control over service costs, resulting in more flexibility in its pricing and service.
  • Transparent rates. No markups on benefits premiums.
  • Self-service features are easy to navigate.
  • 24/7 HR support from regional experts.
  • Option to provide equity-based compensation to employees.
  • Fast and compliant payroll in 170+ countries.
  • Live chat support with local payroll experts.
  • Flexible, localized benefit packages.
  • Flat-rate pricing structure, no deposits or hidden fees.
  • Mobile app streamlines expense reimbursement with autofill from receipt photos.

CONS

  • Remote currently offers no off cycle payroll, and only wire transfers and direct deposit are available.
  • Lacks phone support.
  • Very few pre-built integrations (Greenhouse, BambooHR, and HiBob). Companies will likely rely on its custom API to connect their current ATS and other HR tools with Remote.
  • Doesn’t have a free trial.
  • Redundant for organizations solely recruiting within the U.S.
  • Help center documentation isn’t easiest to understand.
Remote's Payroll Service Dashboard

Remote Review

Remote helps distributed teams provide a better experience for their workers via country-custom benefit plans and easy-to-access employee self-service features. Remote is one of a few providers that owns legal entities in the regions where it offers EOR services, which gives them an advantage by greater flexibility in services and lower costs for its customers. Both of these are significant features that companies who use third-party aggregator services ll cannot offer.

Remote’s benefits are offered without premium markups, and they offer everything from paid time off to holidays, health care, and life insurance. Remote gives you access to region-specific advice and support to help you finalize your benefits plans.

Remote offers a 15% discount for eligible startups and nonprofits for up to 12 months. They also offer free service for up to ten employees for companies who hire refugees.

The apps, though well-made and frequently updated, were surprisingly hard to find online.

Both the Android and iOS apps are easy to navigate and have essential features like submitting expenses, booking time off, accessing payslips, and, according to Remote, there’s more in the pipeline.

Remote Customers

Arduino, GitLab, Paystack, Loom, cargo.one, Secureframe, Phaidra.

Remote Pricing

  • Contractor Management plan: $29/contractor/mo
  • Employer of Record plan: $599/employee/mo (when paid annually)
  • Global Payroll and Remote Enterprise plans: Custom prices – contact Remote.
  • Startup and nonprofit discount: Eligible startups and nonprofits can get 15% off EOR and Contractor Management services for 12 months.
  • Refugee discount: Up to 10 employees free when hiring refugees

How has Remote Changed Over Time?

Best For

Remote is best for teams with a globally distributed workforce.  This tool makes it easy to hire, onboard, provide benefits for, pay, and retain top international talent.

It’s also a great option for startups, and nonprofits who can benefit from their 15% discount, and for those who hire refugees,

Remote in action
Reviewer's Rating
3/10

Remote is used by our firm to hire in locations like South Africa, Colombia and Brazil. We are able to use Remote as the Employer of Record and offer benefits just like they worked directly for our firm. You queue up the hire, Remote makes the offer in their system and makes all the employee information available via web portal. All expenses, benefits info, etc. can be accessed any time.

What do you like about this tool?
  • Easy Onboarding - Remote does make onboarding hires in remote locations quite easy.
  • Online Portal - great to have all the hires from all international locations in one place.
  • Expenses - easy for employees and companies to track/pay expenses.
Why did your organization buy this tool, and how long have you used it for?

With a shortage of talent in the U.S., our firm needed to hire in locations where we did not have an entity. Global EORs offer a way to do that without setting up a legal entity first. Remote was an up-and-coming player in the space that made getting setup much faster, less complex than traditional partners like Velocity Global. We have used the system for approximately 2 years now.

What do you dislike about this tool?
  • Billing/Invoicing - Remote has had multiple billing errors in our invoices and their system is incredibly confusing for reconciling what is outstanding vs. the errors they have made.
  • Management - Remote has changed management recently and they have changed terms & conditions from our original invoices and have taken away promotions by saying they were "introductory promotions" rather than the "negotiated terms" like we originally discussed.
How is this tool different than their competitors?

Remote was a leader in simplicity when we first began using their services a couple of years ago. Now, I believe certain competitors have caught up and surpassed them.

What Instructions should people think about when buying this type of tool?
  • Cash flow - these services require upfront payment for payroll so be prepared to pay month end payroll by the 17th of that month.
  • Terminating employees - Employment laws vary country by country. Remote is offering a service to make it easier on your company to hire elsewhere; however, terminating employees can be quite difficult.
How has this tool changed or evolved over time to meet users needs?

Remote was very startup friendly 2 years ago. Their management has changed and their culture has changed drastically. It is no longer a customer-focused culture going above and beyond to win customers.

What specific type of user or organization is this tool very good for?

Remote is good for an established company in search of a way to explore hiring people in other regions of the world.

What specific type of user or organization would this tool not be a good fit for?

Remote is not good for startups.

Paylocity

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Paylocity
Learn More
Popularity Score
4.2 / 5
User Score
4.3 / 5
Product Score
4.1 / 5

Why we picked Paylocity

Paylocity is among the top payroll vendors in the US market thanks to its ease of use and excellent customer support. It’s also quite comprehensive, offering a range of tools from tax to global payroll management, and benefits administration.

PROS

  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.
  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.

CONS

  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
Paylocity Payroll Program dashboard

Paylocity Review

Paylocity is one of the largest payroll providers in the United States but that’s not the main reason we were drawn to it. Our top deciding factors, instead, are its customer service, user-friendliness, and affordability.

We have heard a lot about Paylocity’s customer support, so we wanted to see it for ourselves. We got in touch with the Paylocity team to book a demo, and we really enjoyed the punctuality as they answered our questions and guided us through the software’s setup.

Paylocity is very user-friendly. We like that the ease of use applies not only to the web version but to the mobile app. It is particularly helpful for employees to access the self-service from anywhere to do a quick check on their payroll and benefits, make changes, and submit claims.

While not as advanced as some top enterprise-oriented payroll and benefits vendors, Paylocity’s reporting capabilities can be of benefit to mid-sized teams. There are a few reporting options to choose from or customize to track your benefits costs and see how employees are using their benefits. This information can be helpful enough in making decisions about benefit plans.

Though Paylocity doesn’t disclose its pricing on the website, businesses have praised the platform for its affordability compared to similar options in the marketplace.

Paylocity Customers

Momentus, Watters, Weigel’s, ILC, Upward, HMC, Polywood.

Paylocity Pricing

The exact pricing of Paylocity's offering is not publicly-disclosed.

How has Paylocity Changed Over Time?

Best For

Paylocity is a great option for companies, ideally midsized, looking for an established payroll and benefits software tool that is budget-friendly, user-friendly, and has great customer service.

Paylocity in action
Reviewer's Rating
9/10

We use Paylocity for benefits, payroll, applicant tracking, recruiting, and reporting. The reporting tool is very robust. I can pull reports on everything from headcount to new hires and terminations. I can also rely on BSwift reporting to create and reconcile invoices for benefits. It is useful for COBRA administration as well. The platform integrates with most of my vendors, including our 401(k) plan.

What do you like about this tool?

It is a user-friendly platform, allowing ease in self-service for employees. The implementation was easy, with lots of assistance provided from the vendor. Integration with vendor platforms via file feeds is robust.

Why did your organization buy this tool, and how long have you used it for?

I have used Paylocity for 2 years. The implementation was fast and went smoothly. There were some issues initially on the benefits side when setting up our many insurance plans, but they use BSwift, which is a great tool, and ultimately, we were able to go live. Our payroll team was very dissatisfied with our existing vendor, Paycom. Our benefits team also wanted expanded reporting capabilities. Additionally, our existing platform did not integrate with our timekeeping system, Kronos.

What do you dislike about this tool?

They have frequent turnover in dedicated account representatives on the benefits side. We had to purchase special time clocks to capture our employees' time in Kronos. There were some issues setting up tricky benefit plans that the system was unable to accommodate.

How is this tool different than their competitors?

I prefer this platform over ADP, Paycom, and UKG. It is much more user-friendly for employees and better scaled to the size of our business.

What Instructions should people think about when buying this type of tool?

Employee user skill level is an important consideration. It is good for low-skilled users and has many self-help tools. It also has a great benefits tool, which is excellent for open enrollment and compliance. The reporting features are strong.

How has this tool changed or evolved over time to meet users needs?

Paylocity will work with you to customize the platform wherever possible. They need to provide more frequent system upgrades and improvements based on customer feedback.

What specific type of user or organization is this tool very good for?

Paylocity is best for users of all skill levels, from basic to advanced. It is great for manufacturing organizations, those with complex plan designs, union contracts, and professionals.

What specific type of user or organization would this tool not be a good fit for?

Paylocity would not be a good fit for very small companies with fewer than 500 employees or in a work environment where computers are unavailable to employees.

Rippling

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Rippling
Learn More
Popularity Score
4.2 / 5
User Score
4.2 / 5
Product Score
4.1 / 5

Why we picked Rippling

Rippling is a great choice for SMBs who want payroll to be a seamless and highly accurate process they don’t have to worry about.

PROS

  • All-in-one platform for payroll, employee management + PEO services offered, and even a suite of other IT products
  • With 500 integrations, they likely integrate with other key tools from your tech stack.
  • All-in-one platform for employee management + PEO services offered, and even a suite of other IT products 
  • With 500 integrations, it’s very likely that they integrate with other key tools from your tech stack.
  • Operates globally with any currency
  • Workflow automation
  • Analytics opportunities
  • Provides a holistic view of company outflows—headcount costs included

CONS

  • Very SMB focused
  • Decent prices for the core HR tools, yet extra features (sold as add-ons) can be too pricey for some.
  • Some shortcomings are reported with benefit carriers, and users may be limited to their partner ecosystem.
  • Total buy-in to Rippling is essential 
  • Very SMB-oriented, in case you’re a larger company. 
  • New features tend to be buggy in ways that tech teams are not accustomed to fixing
Rippling's Online Payroll Software Dashboad

Rippling Review

Rippling was started by Zenefits alumni. They focus on helping small and medium organizations extinguish HR and IT busywork with one solution. The tool is built to be used, with ease, across every department.

Their product aligns with what you’d expect from a Silicon Valley-based startup: a great UI, eye-catching design, and fast performance. Notably, they have over 500 integrations (and counting) so they are likely to be able to meet any team where they are at, technically speaking.

Rippling Customers

Proxy, Dwell, Superhuman, Expensify, Checkr

Rippling Pricing

Rippling’s pricing starts at $8 per month per user and will vary depending on which modules you’d like to use.

How has Rippling Changed Over Time?

Best For

SMBs with a strong need for automation in HR processes.

Rippling in action
Reviewer's Rating
8/10

We use Rippling for onboarding and offboarding, document and task management, performance management, time and attendance, reporting, and payroll. As part of onboarding, all new hires sign their offer letters and complete position- and location-specific paperwork within Rippling.

The system automatically assigns their time-off policies and sends reminders to their manager and other stakeholders. Approved tracked time and time off automatically flow through to payroll.

The payroll interface displays how much more or less is to be paid compared to the previous payroll, which helps us identify discrepancies quickly.

What do you like about this tool?

I like Rippling’s onboarding and offboarding workflows. The ability to requisition software and hardware for new hires is very helpful. I also appreciate the payroll interface and how easy it is to use.

Why did your organization buy this tool, and how long have you used it for?

My client bought Rippling to better automate their onboarding and offboarding processes. They also needed the ability to requisition software and hardware for remote, global team members.

Prior to using Rippling, they tracked everything in separate Google Sheets, and their processes were very manual. They did not have comprehensive onboarding and offboarding checklists, which Rippling now provides as part of the system. Rippling has helped standardize these processes and increase overall efficiency.

What do you dislike about this tool?

While I do not remember the exact cost, I believe Rippling is relatively expensive. Each module is sold separately, so pricing can add up quickly as functionality increases. Configuring workflows can also be time-consuming.

How is this tool different than their competitors?

Rippling’s technology is more advanced than that of other HR and payroll software. The automation capabilities are also superior.

What Instructions should people think about when buying this type of tool?

Consider the type of workforce you have and whether you need to requisition software and hardware. It’s also important to evaluate whether cybersecurity is a key concern for your organization, as Rippling addresses this well.

How has this tool changed or evolved over time to meet users needs?

Rippling now offers a PEO option, which adds flexibility for businesses seeking a co-employment model.

What specific type of user or organization is this tool very good for?

Rippling is especially effective for tech companies with globally dispersed teams.

What specific type of user or organization would this tool not be a good fit for?

Rippling may not be well suited for blue-collar industries.

Gusto

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Gusto
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked Gusto

Gusto is a versatile solution: flexible pay schedule options, payroll deductions, automated tax filing, benefits, self-service, and more. SMB users particularly appreciate its compatibility for both W-2 employees and domestic and international contractors.

PROS

  • Gusto payroll works for U.S.-based workers (W-2 employees and contractors) and for international contractors.
  • The software supports online signatures and automated tax filing.
  • Flexible payroll options accommodate different schedules and unlimited pay runs.
  • Automatic deductions streamline benefits administration.
  • Phone support, email, and customer service resources are available.
  • Licensed benefits advisors are accessible to all plan users.
  • Transparent pricing with no long-term contracts and no account setup fees.
  • The dashboard feature keeps tabs on compliance tasks
  • The hiring and onboarding sequence is nicely streamlined between HR and the new hire
  • Post-offer, pre-start tasks are made easy with integrations like CorpNet (state tax set up) Checkr (background checks)
  • Easy payroll for U.S.-based W-2 folks, domestic, and international contractors
  • Person-to-person phone support, email, and other customer service resources
  • The business model is responsive to customer needs

CONS

  • No payroll support for international employees.
  • There is no native accounting feature for tracking earnings and spending.
  • Simple plan lacks native time tracking and online signatures, requiring third-party integrations.
  • The analytics dashboard is basic.
  • Federal/state compliance alerts and existing broker/health insurance integration require the Premium plan or add-ons.
  • A free trial is not available.
  • Gusto can support payments for international contractors, but not employees
  • No native accounting feature to keep earning and spending under the same roof
  • Analytics dashboard is simplistic

Gusto Review

We have found Gusto to be a versatile payroll and benefits software that caters to the needs of small and medium-sized businesses.

One of the standout features of Gusto is its support for W-2 employees and domestic and international contractors. The software's capabilities extend beyond payroll, providing support for online signatures and automated tax filing, which streamline administrative tasks. We have a weak spot for flexibility, and Gusto doesn’t disappoint us by providing different pay schedules and unlimited pay runs.

Gusto has also known among HR folks for its support responsiveness. The platform provides phone support, email assistance, and licensed benefits advisors for all plan users to ensure that users can receive prompt service when needed. It also is praised for having a transparent pricing structure, eliminating long-term contracts and account setup fees.

However, it's important to note that Gusto does not currently support payroll for international employees. Additionally, the software lacks a native accounting or spend management features, so users must rely on third-party integrations.

The analytics dashboard, while functional, may be considered basic. And please be aware that federal/state compliance alerts and integration with existing brokers are exclusive to Gusto’s highest tier plan or available as add-ons.

A free trial is not an option here, limiting the opportunity for businesses to explore the tool before committing.

Gusto Customers

Gusto serves over 400,000 businesses nationwide, including many that turn to the platform specifically for its integrated payroll and benefits management capabilities.

Gusto Pricing

Gusto offers four plans for its payroll and benefits software:

  • Simple: At $49/month + $6 per employee per month (PEPM), this plan includes single-state payroll, employee profiles, and onboarding. Optional add-ons are HR Resources ($50 + $5 PEPM) and Priority Support ($30 + $3 PEPM).
  • Plus: Priced at $80/month + $12 PEPM, this plan expands on the Simple plan with multi-state payroll, time tracking, and surveys. The same add-ons are available.
  • Premium: For $180/month + $22 PEPM, this comprehensive plan provides a full payroll and benefits suite, dedicated HR support, and compliance tools.
  • Contractor Only: This plan costs $35/month and is designed specifically for teams that only pay contractors.

How has Gusto Changed Over Time?

Best For

Gusto offers an affordable basic plan, making it accessible for budget-strapped startups. Additionally, the top-tier Premium plan is an excellent choice for SMBs with available capital to invest in human resources, particularly if they have a small HR department.

Gusto in action
Reviewer's Rating
10/10

Every two weeks, I use Gusto to run our payroll for our employees. I also use Gusto to onboard new employees. We also use Gusto to manage pay for our contractors. At the end of the year, Gusto makes it easy for us by processing our W-2 forms and 1099 forms. It's been great to have Gusto as a place where everything related to our employees' wages and benefits can be found in one spot.

What do you like about this tool?

The interface is extremely intuitive and easy to use. Everything for our employee pay and benefits is all in one place, so when a new employee joins, they can enroll in everything at once. Our employees have access to Gusto also, so if they need to make any updates to their information, it's easy for them to self-serve.

Why did your organization buy this tool, and how long have you used it for?

We've been using Gusto since 2021. We purchased Gusto because as a small start-up, we needed to have a full-service payroll provider that was intuitive to use and could also provide us with other services, such as 401K administration, worker's comp, and more. It was helpful for us to also have a service where they could alert us on any state-by-state requirements with regard to payroll and insurance, as we do have employees across many different states. I also really appreciate that Gusto helps to file all taxes related to payroll.

What do you dislike about this tool?

Some of the benefits via Gusto are administered via third parties (eg, worker's compensation, 401k), which means that for any detailed changes that we need to make, we have to work through a different point of contact. I wish that Gusto could help handle all of that for us. Also, Gusto doesn't have a customer service phone number that you can easily call, so if you need help, it is more cumbersome.

How is this tool different than their competitors?

The user interface is significantly more user-friendly than other payroll providers like ADP.

What Instructions should people think about when buying this type of tool?

You should consider if your payroll provider can help do payroll for other states or countries. You should also consider whether you want your payroll provider to help assist with other benefits. Also, consider how important high quality and speedy customer service is for you.

How has this tool changed or evolved over time to meet users needs?

I've noticed that Gusto now offers assistance in registering with states, which is helpful for remote or distributed teams.

What specific type of user or organization is this tool very good for?

It's great for start-ups who may not have an HR team to figure out benefits administration.

What specific type of user or organization would this tool not be a good fit for?

Larger organizations that are growing quickly may find Gusto expensive. Also, small organizations who are hoping to opt into a large group healthcare plan won't be able to get that facilitated via Gusto.

Paycor

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Paycor
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Popularity Score
4.1 / 5
User Score
4.2 / 5
Product Score
4 / 5

Why we picked Paycor

Paycor is the go-to option for U.S.-based businesses because it goes beyond the average payroll and benefits solution by offering recruiting and employee performance in one place.

PROS

  • Paycor is a very user-friendly payroll solution. The interface is simple and intuitive, and easy to navigate.
  • The self-service employee portal lets employees access their HR information and benefits online.
  • Offers multiple subscription options, making the tool more accessible to businesses of different sizes.
  • No limit to the number of payrolls you run each month.
  • Frequently runs discount offers with set-up fees waived on all plans.
  • A free trial is available per request.
  • Offers on-demand payment options in all plans.
  • Accessible via mobile devices.
  • Paycor payroll solution and mobile app are both straightforward to use.
  • Intuitive self-service employee portal.
  • Offers multiple modules for small businesses and custom plans for teams with 50-1000 employees.
  • Unlimited payrolls.
  • Offers discounts frequently. Though not listed on their site, a free trial is available to those who contact the support team directly.
  • On-demand pay is available for all plans.
  • With the acquisition of the people development platform Verb, it has improved its employee learning experience.

CONS

  • Paycor offers various support options, including phone, email, and chat. However, they aren’t very responsive to customers’ queries.
  • Undisclosed pricing.
  • It provides time tracking as a paid add-on.
  • The reporting functionality can be challenging to use, as data is sometimes unavailable.
  • Can be challenging to customize the software if you have a unique set of requirements.
  • Undisclosed pricing.
  • Customer support is reported to be slow at times.
  • It is not a good fit for teams with 1000+ employees or those requiring advanced customization to meet their unique requirements.
Paycor's dashboard - one of the best payroll service

Paycor Review

Paycor is featured here because it’s flexible and feature-rich. Users can purchase Paycor’s payroll alone and upgrade for onboarding, time-off management, and other HR functions as needed.

The first thing that caught our eye was Paycor's payroll. The solution can handle all-state and global payrolls, but please note that their global payroll services are outsourced to third-party services by location.

Available payment options are in pretty good shape. They offer on-demand pay, direct deposit, Paycor wallet, and access to Autorun, and each of these features is available on the basic plan.

Running payroll on Paycor is straightforward. The UI is simplistic, and navigation is intuitive for most users.

Employees can make benefits selections via the web or mobile apps. Both offer access to self-service payroll, onboarding, and attendance. As a security measure, changes to employee data are reported immediately to admin users.

However, rather than making this information available to any website visitor, Paycor only offers benefits guides, calculations, and other resources to their customers. Their data reporting capabilities left something to be desired, especially on the lower-tier plans.

Customer service being sometimes difficult to reach is also a disappointment, especially considering how critical prompt support is when it comes to payroll.

Paycor Customers

Wendy’s, McDonald’s, Detroit Zoo, the Cincinnati Reds, Chicago Fire FC.

Paycor Pricing

Fees vary depending on the number of employees and features selected.

How has Paycor Changed Over Time?

Best For

Paycor is particularly well-suited for organizations operating within the United States and employing up to 1,000 individuals. Its strengths shine particularly for sectors such as manufacturing, healthcare, food and beverage, nonprofits, and professional sports organizations.

Paycor in action
Reviewer's Rating
10/10

When I started as a general employee, I used Paycor to track my hours, manage sick and personal leave, submit time-off requests, and access paycheck stubs and W-2 forms. I also received newsletters from HR through the platform.

After becoming an administrator, my responsibilities expanded to approving and managing employee hours, reviewing job candidates, approving or denying time-off requests with notes, and accessing employee records such as hire dates and training information. These features made it easier to manage HR tasks efficiently.

What do you like about this tool?
  • It is easy to use, with a simple interface that even less tech-savvy users can navigate.
  • It offers customizable access levels, allowing employees to have only the permissions they need, such as viewing W-2s or punching in and out.
  • It consolidates all HR needs in one platform, including payroll, recruiting, and document management, eliminating the need for multiple programs.
Why did your organization buy this tool, and how long have you used it for?

When I joined the nonprofit organization, Paycor was the HR tool in use. This nonprofit had five umbrella companies and needed an HR tool that could support each one effectively, and Paycor met all those requirements. I initially started using Paycor as an employee with limited access for a year.

After being promoted to an admin role, I was introduced to more advanced tools that Paycor offered, which I utilized for about three and a half years. Paycor was particularly beneficial because it provided features like payroll management, time tracking (clocking in and out, requesting and managing time off), and employee status monitoring.

It also supported recruiting by allowing administrators and HR to coordinate, review applicants, schedule interviews, and manage candidate paperwork such as resumes and background checks.

Additionally, it streamlined job postings and editing job descriptions. Employees could access newsletters, W-2s, and pay stubs virtually, reducing the need for physical copies and supporting efficient banking processes.

What do you dislike about this tool?
  • Access management can be slow; I have to rely on the HR team to update permissions for departing employees, which can take weeks.
  • There are occasional glitches during updates that either reset access levels or result in data loss.
  • The app for clocking in and out sometimes fails to sync properly, requiring users to log in on a computer to ensure times are correctly recorded.
How is this tool different than their competitors?

My current company's tool is overly complicated, with a cluttered homepage that makes navigation difficult. Paycor, on the other hand, keeps the homepage simple and intuitive, making it easy to request time off or enter hours. While the app has occasional glitches, the desktop interface is user-friendly and reliable.

What Instructions should people think about when buying this type of tool?

Organizations should consider their size and specific needs. A smaller organization might not require all of Paycor’s features, such as recruiting tools, while larger companies can benefit from its robust capabilities, including the ability for administrators and HR to collaborate effectively.

Buyers should also assess how much access they want to provide to leadership teams and what tools they expect employees to use frequently.

How has this tool changed or evolved over time to meet users needs?

Over the three and a half years I’ve used Paycor, it has resolved many glitches and released updates to improve functionality. While I’ve adapted to the platform and learned to use it more effectively, there are still features I haven’t explored due to time constraints.

Paycor has been proactive in providing updates and instructional materials to help users get the most out of its tools.

What specific type of user or organization is this tool very good for?

Paycor is suitable for any organization, whether nonprofit or for-profit, small or large. For example, the nonprofit I worked for served over 500 people, and Paycor was a great fit due to its comprehensive features. The tool's versatility allows organizations to tailor its use based on their specific needs.

What specific type of user or organization would this tool not be a good fit for?

Paycor may not be ideal for companies that don’t require daily use or lack a need for its recruiting tools. I logged into Paycor at least three times a day to handle various tasks, including time tracking, employee approvals, and recruitment. Smaller organizations that don’t need such robust functionality might find it unnecessary.

OnPay

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OnPay
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Popularity Score
4.3 / 5
User Score
4.8 / 5
Product Score
4.7 / 5

Why we picked OnPay

We love OnPay because it takes less than one hour to setup and is the lowest cost option on the market.

PROS

  • Free tax form handling for W-2 employees and 1099 contractors.
  • Some HR services included within the plan at no additional cost.
  • 30-day free trial available (starts after OnPay verification).
  • Well-developed online help resources.

CONS

  • Poor functioned employee mobile app.
  • Requires payment four days before payday for direct deposit.
  • Doesn’t support automatic payroll.
  • Customer support sometimes hard to reach.
OnPay's Payroll Software Dashboard

OnPay Review

OnPay is perfect for smaller companies (500 employees or less) who want a simple and straight-forward payroll process, plus help with HR. Onpay customers love the customer service and the transparent pricing - it’s one monthly fee for everything. They offer benefits management in all 50 states including medical, dental, vision, and 401k retirement plans.

OnPay Customers

OnPay Pricing

OnPay charges a base fee of $40, plus $4 per employee per month.

How has OnPay Changed Over Time?

Best For

OnPay is a great solution for smaller, budget conscious companies that also want a basic HRIS in addition to payroll.

OnPay in action
Reviewer's Rating
8/10

We use OnPay to process bi-weekly payroll for our employees and contractors. We utilize the direct deposit functionality and use it to withhold for benefits and 401(k) deductions. It automatically remits payroll taxes to the state on our behalf. We have also recently started using it to track and approve employee PTO requests.

What do you like about this tool?

We are a small non-profit, and they provide us with a non-profit discount. It has all the functionality we need without being overly complicated. Processing payroll is quick and easy.

Why did your organization buy this tool, and how long have you used it for?

We bought OnPay because it seemed to be the best fit for our organization. It has all the functionality we need to handle HR and payroll for our small group of employees. It is robust enough to meet our needs but not overly complicated like some of the larger systems. It is easy to use, yet it allows us to process multi-state payroll and manage our employees' time off. It also includes all the basic reporting that we require.

What do you dislike about this tool?

It doesn't offer much in terms of custom reporting. Much of the HR information requires navigating to individual employee records to view. You can't edit a benefit plan once it's created; you have to make a new one to implement any changes.

How is this tool different than their competitors?

OnPay is really the only system of its type and size that I've used, so I can't say how it compares to competitors. It is much simpler than ADP or UKG, which I have used, but we are getting it for a fraction of the cost. The simplicity of the system actually works well for our team.

What Instructions should people think about when buying this type of tool?

Consider the needs of your business and team. OnPay is a fairly basic HR and payroll system. It covers all the essentials, but if you need extensive reporting or numerous integrations with other systems, you might want to explore a higher-tier HR/payroll solution. Additionally, consider cost. Even without the non-profit discount, it's a very economical solution compared to some of the larger providers.

How has this tool changed or evolved over time to meet users needs?

I haven't noticed any significant changes since we started using OnPay, but as I mentioned, it already meets our needs.

What specific type of user or organization is this tool very good for?

I believe OnPay is great for smaller companies that don't need extensive features in their HR and payroll system.

What specific type of user or organization would this tool not be a good fit for?

I think a large organization with complex reporting needs would struggle to get everything they require from OnPay.

Papaya Global

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Papaya Global
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Popularity Score
4.3 / 5
User Score
4.5 / 5
Product Score
4.4 / 5

Why we picked Papaya Global

Papaya Global stands out in the realm of payroll software for enabling seamless, secure payments to contractors and employees in 160+ countries, backed by robust security and compliance measures.

PROS

  • Papaya ensures prompt payouts within 72 hours across 160+ countries.
  • Transparent pricing with a 60-day money-back guarantee.
  • Dedicated customer success managers in your time zone, providing localized assistance without extra charges.
  • The starter monthly fee is reduced to $12 per employee for full-service payroll.
  • Offers comprehensive solutions (data and insights, benefits, immigration, payment services, employee data management) at an accessible entry price.

  • Papaya Global packs the EOR services you need to do global payroll and employment compliantly in over 160 countries.
  • Automated payments in over 100 currencies, 80 of them directly to the worker's bank account through its global banking partners.
  • Dedicated customer support providing locations-specific knowledge regarding employment and payroll.
  • End-to-end payroll guaranteed payouts in 72 hours.
  • Offers four standalone solutions: data and insights, supplemental benefits & immigration support, payment services, and employee data management, making the platform more affordable and scalable.

CONS

  • Lacks local entities in service countries; no tax penalty guarantee information available.
  • No free trial or plan is offered.
  • Additional fees include setup, onboarding, cycle per employee, year-end fees, and a required deposit.
  • Limited existing integrations, but free use of pre-built APIs and custom API integrations.

  • No free trial or free plan.
  • Doesn’t own entities in all the countries it serves. The platform forms relationships with existing local in-country partners to handle employment in a specific region on the client’s behalf.
  • BI analytics reports and global immigration services cost additional fees.
  • Charges extra fees for setup, onboarding, employee cycle, and tax filing. Also requires a refundable deposit.
  • Built-in integration options aren’t very robust. However, the platform does offer pre-built APIs, SFTP, and custom API integrations for free.

Papaya Global Review

Papaya Global is highly favored by both users we've engaged with and our editorial team. We’ve been familiar with the tool since early 2021, and it immediately stood out for its transparent pricing, comprehensive HR tools, robust BI analytics, and local customer support.

The platform caters to employers and staff alike, providing unified access to payroll, payments, and workforce analytics. It ensures automated payments in local currency, customized benefit packages, and multilingual pay slips across 160+ countries. Additionally, AI-powered engines scrutinize invoices for precision.

In-house benefits experts are at your service for location-specific advice at no extra cost. Employees benefit from a user-friendly self-service portal for onboarding, time off requests, document checks, and payslip reviews. The recently launched mobile app (as of February 2023) offers even greater accessibility, allowing access to payment calendars, bank details, and company announcements on the go.

They also offer a unique global equity management feature, enabling equity distribution to employees, regardless of location. The platform excels in providing dynamic visual insights for payroll and HR, billing, and administrative data.

There are critical factors to consider when evaluating Papaya Global for your company’s needs. For example, depending on the service region, Papaya may or may not have its own local entity set up, which means they will rely on third-party local partners. Additionally, though pricing transparency is a strength, additional expenses like setup fees per location, onboarding fees, cycle fees per employee, year-end tax filing fees, and a refundable deposit should be considered. We advise evaluating and outlining all the ins and outs specific to your team’s needs and then meeting with Papaya Global’s team for a comprehensive quote tailored to you.

Papaya Global Customers

Fiverr, Toyota, Wix, Deezer, Intel, Johnson & Johnson, Microsoft

Papaya Global Pricing

  • Full-Service Payroll service: Starts at $12 per employee per month, with flexible options based on operational needs.
  • Payroll Platform License service: Begins at $3 per employee per location for tech upgrades.
  • Data and Insights Platform License service: From $150 per employee per month, offering real-time analytics on payroll costs and headcount.
  • Payments-as-a-Service service: Starting at $3 per employee per month, delivering a dedicated workforce payment platform.
  • Global EOR plan: Ranges from $650 to $1000 per employee per month for comprehensive EOR management.
  • Contractor Management & IC Compliance plan: Tailored services for outsourced contractors, starting at $2 per contractor per month.
  • Global expertise services: Starting at $190 per month per employee, this lets you add the global health plan, immigration support, and global equity for employees.

How has Papaya Global Changed Over Time?

Their benefits offering has grown with time, along with equity management. These tools get more robust each time we get an update from the team at Papaya. For example, their benefits offering has evolved to focus more on holistic well-being, covering mental health and featuring e-services like telehealth and self-care tracking apps.

As for their equity management tool, it can now support a vast spectrum of options, including (NQSOP; ISO; ESOP), Restricted Stock Units, Cryptocurrency, Employee Share Purchase Plans, and even Phantom Stock Plans.

Best For

Papaya Global is a good choice for streamlining global payroll and benefits operations in countries with established entities. It's particularly valuable for businesses with international hires within Papaya Global’s extensive country coverage.

Papaya Global in action
Reviewer's Rating
8/10

There are several key ways I use Papaya Global. I use it routinely for our hiring and onboarding process, not just for our in-house employees but for contractors as well. I assign roles and permissions for our different departments, including temporary roles for contractors based on need.

This also includes time tracking for our hourly employees and contractors. I use it to monitor local labor laws and manage employee benefits, including handling time-off requests, benefit enrollment, and logging performance reviews.

Every 25th and 10th of the month, I review our workflows, including automated payroll, to ensure pay and time accuracy.

What do you like about this tool?

First, its ability to consolidate payroll and compliance. Second, the ease of use during our onboarding process for both employees and contractors. Third, the ability to manage employee benefits and time-off requests across multiple jurisdictions.

Why did your organization buy this tool, and how long have you used it for?

Our company operates in several jurisdictions, both in the United States and abroad. We needed an HR system that had extensive features but was also easy to use. Its ability to integrate payroll, compliance, and tax management in one place made it simple for our management teams in different jurisdictions to operate efficiently.

As our team consists not only of in-house employees but also contractors, temporary hires, and vendors, the ability for managers to view and manage this diverse group was critical.

Previously, we used a collection of different systems that did not communicate with each other in many of the jurisdictions where we operated. This led us to create our own spreadsheets and send them to a centralized person who would consolidate the data for tracking and reporting purposes.

In the two-plus years we have used Papaya—aside from the initial growing pains of adjusting to the layout—our organization has operated much more smoothly.

What do you dislike about this tool?

The platform has so many features that it can be overwhelming and occasionally clunky. It becomes easier to use over time, and the Papaya Academy is very helpful. The cost is higher than other solutions we have used.

A more subscription-based model that doesn't charge per employee might be better. Customer support can be inconsistent, with varied response times and occasionally unhelpful responses. I recommend that they create a standardized training program for their support staff, especially internationally.

How is this tool different than their competitors?

Compared to other tools where we had to use different products in various locations, Papaya Global is the best at integration, and we no longer need multiple systems. It is number one for a reason.

What Instructions should people think about when buying this type of tool?

First, consider the cost, which can be high for smaller companies.

Second, assess the size of your company and the jurisdictions in which you operate to determine if such a robust solution is necessary. If you're not operating in at least three different countries, this solution may not be right for you.

Third, the software is designed for companies with more complex needs than just running payroll. If you need a solution that combines payroll, HR, tax, and compliance, this is a strong option.

How has this tool changed or evolved over time to meet users needs?

Papaya Global consistently update their solutions and have made improvements to customer support.

What specific type of user or organization is this tool very good for?

Medium to large-sized organizations operating in multiple countries will find Papaya Global useful. It is especially useful for those seeking a single solution for HR and payroll.

What specific type of user or organization would this tool not be a good fit for?

Small organizations or those not operating in multiple countries will not find Papaya Global a good fit.

QuickBooks

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QuickBooks
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Popularity Score
4.1 / 5
User Score
4 / 5
Product Score
4 / 5

Why we picked QuickBooks

Quickbooks is a trusted name in financial tracking, payroll, expense reports, and even time and attendance software for small businesses.

PROS

  • Unlimited pay runs, auto full-service payroll, and same-day deposits included.
  • Supports unscheduled payrolls and automatic year-end tax filings.
  • Reminders for tax readiness provided.
  • Pricing transparency. 30-day free trial available.

CONS

  • No employer app.
  • More expensive than some competitors like Patriot.
  • Limited third-party integrations.
  • No global payroll features.
Quickbooks' payroll software dashboard

QuickBooks Review

Many small businesses use Quickbooks for their accounting and financial reporting. They know that small business owners may not have enough time to be doing payroll, so their solution focuses a lot on running things automatically and freeing up your time. The same goes for taxes, as they'll calculate, file, and pay your payroll taxes for you, in some cases.

QuickBooks Customers

QuickBooks Pricing

For payroll, Quickbooks has three plans:

  • Core: The basics to pay your team and have payroll taxes done for you at $22.50 per month
  • Premium: Manage your team's payroll with HR support and some employee services for $37.50 per month
  • Elite: This plan provides access to on-demand experts in order to simplify payroll to the max. It starts at $62.50 per month.

QuickBooks often offers discounts for its plans. They currently have a 50% discount on all plans for the first three months of subscription.

How has QuickBooks Changed Over Time?

Best For

SMBs with a fairly simple payroll structure but little time to handle it all themselves.

QuickBooks in action
Reviewer's Rating
10/10

We use Quickbooks for all of our invoicing needs, as well as for AR reporting when needed. We can also keep track of all of our contacts in the vendor section which makes it an easy place to go if we need information.

What do you like about this tool?
  • User-friendliness is the main pro we find when using Quickbooks.
  • It’s been very easy to train my HR employees how to send and receive invoices.
  • It’s linked to our bank.
  • It gives the option for people to pay via ACH when sending out invoices (easy for them to pay with a touch of a button).
Why did your organization buy this tool, and how long have you used it for?

When my organization was looking for options to help quickly get out invoices to our clients they thought Quickbooks would be the perfect solution. We have now successfully been using Quickbooks for 10 years for our invoicing needs as well as AR reporting which helps our HR team run smoothly.

What do you dislike about this tool?
  • Sometimes it runs slow if more than one user are in the software at a time.
  • Connectivity issues will happen at times which could make it frustrating to use when you are in a hurry.
  • You have to add in other apps to be able to use all the functionality of Quickbooks and pay further pricing.
How is this tool different than their competitors?

The only other software we have tried in the past was NetSuite, and we ultimately decided to go with Quickbooks due to its pricing and ease of use. NetSuite did have more functionality but overall we liked the way Quickbooks worked with our company’s needs.

What Instructions should people think about when buying this type of tool?

They should figure out what they specifically want to use the tool for, and make sure they do their research and pick the correct type of Quickbooks so they can easily work through what they need to get done.

How has this tool changed or evolved over time to meet users needs?

The website itself has changed over the years but in a good way! We feel it is super easy to navigate and works for our business needs.

What specific type of user or organization is this tool very good for?

Really any corporate type of business that needs to send invoices out to customers, our organization does staffing and recruiting and we rely on Quickbooks to be able to send out invoices to clients.

What specific type of user or organization would this tool not be a good fit for?

Maybe manufacturing companies or just very small, less than 10 person companies might not benefit from QuickBooks online.

Paycom

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Paycom
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4 / 5

Why we picked Paycom

Paycom offers online payroll services and HR software solutions for both big and small businesses to manage the entire employment life cycle.

PROS

  • Paycom's payroll system is easy to use and customize.
  • They now have a Global HCM offering with the aim of expanding access to users in over 180 countries.
  • Customers have praised the responsiveness of the support team and their willingness to help with any issues that arise.
  • Paycom assigns each account a dedicated rep who can provide support and answer questions.
  • Paycom is constantly updating its software with new features and improvements.
  • It has a reasonably functioning mobile app.

CONS

  • Paycom does not integrate directly with QuickBooks, so users that use both systems must manually enter data into Paycom.
  • Some customers have experienced slow access to tax reports.
  • Some of the members on the customer support team are new and at times, don’t have answers to questions or solutions to issues. 
  • Paycom price has increased in recent years.
  • No free trial.
  • Integrations are limited.
Paycom's payroll platform dashboard

Paycom Review

We recommend Paycom for medium to large businesses since the platform provides payroll and HR solutions, which from our experience, are comprehensive and user-friendly.

Paycom impressed us with its guided self-service technology, Beti, which is accessible on browsers and mobile devices. The Android app received positive feedback for its user-friendly interface and comprehensive employee self-service features, including time clock punching, time-off requests, accessing pay stubs and benefits, reviewing paychecks, and submitting receipts for reimbursement.

As an admin, you can customize employees’ access to these features and manage HR tasks on the go. Employees have control over their HR data, including earnings and personal details. However, Paycom currently offers only direct deposit and paper checks, with no available pay card option.

While originally focused on serving the U.S. market, Paycom has expanded its reach with the introduction of their Global HCM, enabling users in over 180 countries to access its services. This enhancement demonstrates Paycom's dedication to addressing the needs of global teams, further solidifying its value-for-money proposition.

While Paycom has its strengths, we noticed there are a few areas where it falls short. Integration options remain limited, relying solely on API integrations, which can prolong implementation and require IT involvement. The connection with third-party software, like QuickBooks, is not seamless, resulting in manual data entry. Additionally, customer support quality varies, with some representatives lacking system knowledge, leading to delayed issue resolution or multiple follow-ups.

Paycom Customers

Paycom Pricing

The pricing of Paycom’s plans isn’t disclosed on the website. You do have to contact their sales team to get a custom quote.

How has Paycom Changed Over Time?

Best For

Paycom’s full-service payroll makes it a great solution for midsize and large businesses to have a full suite of payroll and HR services.

Paycom in action
Reviewer's Rating
9/10

We use Paycom on a daily basis. We use Paycom for new employee onboarding. We also use it to process weekly payroll. Paycom houses our HR information. Paycom also works in conjunction with our benefit providers.

What do you like about this tool?

Paycom provides excellent customer support. Paycom is able to handle our complicated payroll. Paycom has simplified a lot of processes within our HR department.

Why did your organization buy this tool, and how long have you used it for?

We were using a different payroll service provider.  We had a very complicated payroll and needed more support, especially when it came to taxation issues.  Paycom assured us that they could provide the needed support and could handle our payroll efficiently.  We reviewed several other providers but ultimately felt that Paycom would be the best fit for our company.

We selected Paycom and have been using it for 5 months now.

What do you dislike about this tool?

There are certain processes that require a step or two that could be eliminated. You have to click on different menus to see all employee info.  We were not able to use Paycom's time and attendance platform due to our needs for geofencing.

How is this tool different than their competitors?

The customer service is better. You have a dedicated support person whom you are actually able to reach on a regular basis.

What Instructions should people think about when buying this type of tool?

You need to consider your payroll needs as well as the cost of the service.  Paycom is not the most cost-effective solution but is worth the increased cost due to the complications of our payroll.

How has this tool changed or evolved over time to meet users needs?

We have not been with Paycom long enough for me to know the answer.

What specific type of user or organization is this tool very good for?

Organizations who need a one-stop shop for payroll services.

What specific type of user or organization would this tool not be a good fit for?

Companies that have simplified payroll needs

Paychex

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Paychex
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4.1 / 5

Why we picked Paychex

Paychex offers three different plans that can serve the needs of various types of small businesses, all focused on payroll processing and featuring some HR tools as you go up in range.

PROS

  • Pay-as-you-go plans for various business scenarios.
  • Plan upgrades offer enhanced features like performance management, employee screening, and benefits services.
  • 48-hour onboarding with personalized payroll guidance for Select and Pro plans.
  • Experienced payroll and benefits administrator for 740,000 US companies.
  • Timecard processing can be fully automated.
  • Integrates well with benefits providers like Benetrac for benefits management.
  • User-friendly interface for reviewing W2s and paystubs.

CONS

  • Users struggled to get timely help due to frequent payroll contact changes and long wait times.
  • Some reported payroll errors and tax inaccuracies which caused compliance issues.
  • Separate departments in Paychex for payroll, HR, and benefits hinder integration, customization, and support for small businesses.
  • Limited third-party integrations.
  • Some users reported slow app login.
  • Less modern looking compared to competitors.
Paychex Payroll Software Dashboard screenshot

Paychex Review

We quickly understood why Paychex is so popular among U.S. businesses after diving into its automations.

The auto payroll tax filing, for example, is nicely done. It can handle the whole tax filing process, which is super handy for multi-state teams in minimizing errors and avoiding penalties. Additionally, the employee onboarding feature is one of the most robust we have tried, with easy-to-complete online forms and personalized messages.

We also got a good impression of Paychex’s time tracking, as this tool not only supports touchless employee clock-ins but is agile enough for both medium and large teams.

On top of that, the availability of PEO services means Paychex users can gain access to specialized support for health benefits, compliance, and onboarding without the hassle of finding a whole new tool.

Paychex might be a bit trickier to use and get support than ADP but its strong automation focus is a boon and its HR tools are high quality.

However, if top-notch design is important to you, a fair warning: Paychex’s UI isn’t very good. Perhaps due to its abundant feature set, the payroll platform’s interface gives off a rather cluttered feeling.

Cluttered interface aside, we found the customer support team to be underwhelming. It's tough to get hold of someone on the phone and, when it comes to email support, this vendor can take hours and even weeks to respond. We're also not big fans of the frequent changes in Paychex's customer success managers' contacts, either. This, according to several users we spoke to, has made it even tougher to get assistance.

Paychex Customers

740,000+ companies, including ESET, Funnelbox Inc., Smile Cafe, H.Y.P.E. Counseling Services, ASG, and Pet Partners.

Paychex Pricing

Paychex pricing starts at $39 per month, plus $5 per employee per month.

How has Paychex Changed Over Time?

Best For

Medium and large-sized U.S. businesses face the intricacies of employing and paying workers across state lines.

Paychex in action
Reviewer's Rating
7/10

The tool was used every time a new employee joined. However, the company did not utilize the direct deposit services provided by Paychex. All the required details were filled manually by the new employee on paper, and then HR manually entered the information into Paychex.

Payroll checks were mailed out every pay period. This manual process increased the chances of errors. During separations, the last paycheck had to be collected from the office after returning company property, which was inconvenient for both HR and employees.

What do you like about this tool?

Paychex is easy to use. It provides the option to run payroll through checks, which is helpful for certain organizations. The customer service provided by Paychex is reliable.

Why did your organization buy this tool, and how long have you used it for?

The company purchased the Paychex subscription before I joined, and I used it for about a month. Paychex was chosen because it was user-friendly for employees. The company operated in the security services industry, so it was crucial for the HRIS used for payroll management to be easy to navigate, especially for employees who were not technically advanced. Paychex addressed this need effectively by offering a simple interface.

What do you dislike about this tool?

The tax options in the Paychex app are not clearly explained, making it difficult for HR to assist new employees. I later learned about Paychex's history of data breaches, which raised concerns. The app does not allow screenshots, which can be inconvenient, though this feature has its advantages from a security perspective.

How is this tool different than their competitors?

For a company in the security services industry, Paychex worked adequately. However, I would prefer a system that supports direct deposits and online separation processes, which might also be available in Paychex but were not used by the company.

What Instructions should people think about when buying this type of tool?

Consider whether your company is comfortable with manually entering employee information and mailing checks. If employees are tech-savvy, you may want to explore additional features. Pricing should also be taken into account, especially for companies with expansion plans or budget constraints.

How has this tool changed or evolved over time to meet users needs?

I haven’t used it long enough to comment on its evolution.

What specific type of user or organization is this tool very good for?

This tool is suitable for companies that prefer paying employees via checks. Few apps support this feature as smoothly as Paychex does. It is also a good option for users who are not particularly tech-savvy and do not require advanced features.

What specific type of user or organization would this tool not be a good fit for?

It might not be a good fit for companies with limited budgets or those seeking a fully automated payroll and HRIS system.

Namely

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Namely
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Popularity Score
4.7 / 5
User Score
4.1 / 5
Product Score
4.6 / 5

Why we picked Namely

Namely provides a quick and easy payroll solution with modern design and UX. Their all-in-one HR platform can be used by any company really, though they pay close attention to mid-market companies.

PROS

  • Namely's user interface is highly praised by users. It is clean and quite intuitive despite the platform's comprehensive feature coverage.
  • The employee onboarding module includes a user-friendly wizard that effectively guides new hires through necessary steps and tasks.
  • Along with Namely’s built-in features for data management, recruiting, onboarding, time off tracking, payroll, and benefits administration, Namely offers managed payroll and benefits administration services for those needing extra assistance.
  • The majority of users are able to navigate Namely without any issues. They find the UI to be intuitive and clean, despite the fact that the platform has lots of features. 
  • Namely’s employee onboarding module gets a alot of praise from users. It features an easy-to-follow wizard, which helps new hires get on quickly and be clear on what they need to do. 
  • Besides the platform’s built in features for data management, recruiting, onboarding, time off tracking, payroll and benefits administration, there are also managed payroll and benefits administration services you can opt for to reduce the burden on your internal teams. 

CONS

  • Namely primarily caters to U.S.-based companies, which makes it unsuitable for organizations needing to manage pay and benefits for employees in other countries.
  • The implementation process of Namely can be time-consuming, typically taking a minimum of 6-8 weeks.
  • Despite how big of a player Namely is in the HR space, it lacks employee development features like skill training, career pathing, and succession planning.
  • Before purchasing Namely, it is essential to ensure compatibility with your current benefits provider, as there have been reported instances of Namely's team encouraging users to switch to more expensive providers.
  • Namely primarily operates in the U.S., which means if you’re looking for a global payroll and benefits provider, this platform isn’t for you.
  • Though many praise the platform’s ease of use, it does take long to implement it. Namely’s own team says that an average implementation takes between 6-8 weeks.
  • For a platform of Namely’s size, there currently aren’t any features that focus on employee development such as skill training, career pathing, succession planning etc. 
  • You’ll need to check beforehand if Namely can work with your existing benefits provider, if you have one. There have been a few reports (but not few enough to ignore) about Namely’s team convincing customers to change their benefits provider to providers that charged them more. 
Namely's payroll dashboard

Namely Review

Namely’s all-in-one platform comes with a payroll module for processing salaries on time and without any errors. It can help you with a lot, including calculating wages, deductions, and taxes, and generating pay stubs for your employees. The platform is also always up-to-date with the ever-changing payroll regulations and tax laws to ensure you don’t get penalized and that everything pertaining to your employees’ payments is above board.

We like any product with employee self-service features and Namely checks that box of ours. Your staff can log in to a dedicated dashboard to access and manage their payroll information, update personal details, and view pay stubs whenever needed. Namely also packs a robust reporting module to get a holistic view of your company’s payroll and valuable statistics to make informed decisions.

Namely Customers

Greenhouse, Bevi, and Workwave are among Namely’s 1000+ customers.

Namely Pricing

Namely has custom pricing that varies according to the extent of your need. You can contact the Sales team for an estimate.

How has Namely Changed Over Time?

Best For

Namely predominantly serves mid-sized companies across different verticals.

Namely in action
Reviewer's Rating
8/10

We used Namely primarily for departmental reporting, allowing each team to access the data they needed without complication. It was also our central platform for posting internal announcements, which helped keep communication streamlined across the organization.

Our non-exempt employees frequently used the timekeeping module, and they appreciated how easy it was to transfer between job roles within the system. From an HR perspective, managing payroll was straightforward, which saved us significant time during each payroll cycle.

What do you like about this tool?

Creating reports in Namely is straightforward, even for users with limited technical experience. The time and labor module is intuitive and easy to demonstrate to employees. The visibility and layout of the homepage make navigating the system fast and user-friendly.

Why did your organization buy this tool, and how long have you used it for?

I worked for a small FinTech company that used Namely. They picked Namely because it was an easy-to-use tool and was perfect for our business structure. We (the HR Team) liked how it was easy to enter new employees and update existing employees' information.

We also had a few nonexempt employees, so we used their timekeeping system, which was also simple. We also used announcements like our social media, so we didn't have to design an Intranet.

What do you dislike about this tool?

The system lacks innovation and hasn’t kept up with some newer HR platforms in terms of features and design. The interface feels a bit outdated, especially compared to more modern alternatives. Customer support was sometimes difficult to reach, which could be frustrating when time-sensitive issues arose.

How is this tool different than their competitors?

Namely is a smaller and more simplified platform compared to other tools like UKG or ADP. It works well for small companies that need a streamlined system without too many bells and whistles. While I prefer UKG or ADP for their broader functionality and scalability, Namely stands out for being approachable and easy to manage for less complex HR operations.

What Instructions should people think about when buying this type of tool?

When evaluating this kind of tool, it's important to consider the size and complexity of your organization. Namely works best for small businesses that don’t require highly advanced features or custom-coded reports. If you're expecting rapid growth or need to manage complex data, you may quickly outgrow it. Simplicity and ease of use should be top considerations if you're leaning toward Namely.

How has this tool changed or evolved over time to meet users needs?

One noticeable improvement has been quicker service request response times. The company seems to have made an effort to address support speed, which enhances the overall user experience, especially during critical periods.

What specific type of user or organization is this tool very good for?

Namely is ideal for HR teams and general employees in small to mid-sized companies. It suits organizations that need an easy-to-use system without requiring extensive setup or ongoing technical support.

What specific type of user or organization would this tool not be a good fit for?

Namely is not well-suited for finance departments or organizations with complex financial and reporting needs. Larger enterprises that require deep integration and advanced functionalities may find it limiting.

Why Payroll and Benefits Software?

There are a few apparent use cases for payroll and benefits software. However, we also wanted to explain some of the benefits that may not be as self-evident. Here is the “why” behind buying new payroll and benefits software:

  • Pain-free payroll: These solutions will run payroll for you in a streamlined way that reduces your time and effort. To teams using outdated systems or completing operations manually, this could mean hours or even days saved per pay period.
  • ‍Simplify health benefits: These solutions guide you through the benefits selection process, sometimes with a trusted consultant who recommends packages that fit your company well. Your employees can then choose which option is right for them during open enrollment, qualifying events, or onboarding.‍
  • Access to experts: Managing benefits and payroll internally can be complicated, especially if this is not your day-to-day focus. You must be aware of and keep up-to-date with a wide range of regulations and requirements, as they can change frequently! To assist with this, the best benefits and payroll solutions offer day-to-day customer support and will work closely with you when making strategic decisions and regulatory updates.‍
  • Access to better health plans: The best payroll and benefits solutions provide you with greater access to competitive employee benefits to create a package that makes the most sense for your employees. You will also be able to compare plans from different providers more easily and therefore ensure you have selected the best package for your business’s needs.‍
  • Cost-effective: Using an external vendor for payroll and benefits will help decrease the number of employees you need for this function and help save on costs in technology, support, and training.‍
  • Save time: On average, 19% of small businesses spend 80+ hours a year on federal taxes alone. Small and medium businesses that arm themselves with the right solution to handle payroll and efficiently manage benefits save a lot of time, resulting in their ability to allocate time to their core business and product.‍
  • Ease of use: Software solutions today are serious about their product experience. They have built their platforms with their various end users in mind and provide them with a simple-to-use, mobile-friendly, and feature-rich experience. Your employees can now look up co-pays on mobile when at the doctor, or request time off in a given pay period.‍
  • Increase employee retention: With greater access to a wide range of employee benefit insurance and retirement plans, you will be able to ensure that your employees feel taken care of. Naturally, this has a considerable sway towards employee retention.‍
  • Aids in your talent strategy: The right payroll and benefits software helps you attract talent by offering the best and most comprehensive benefits packages. An AICPA survey found that 80% of those polled would choose a role with a comprehensive benefits package versus a position with a much higher salary but no benefits.‍
  • Enhanced security benefits: Most top payroll and benefits vendors will have high levels of security that contemplate HIPPA and have varying levels of SOC compliance.‍
  • Compliance guarantee: According to recent payroll statistics, 1 in 2 companies have been penalized for non-compliant payroll. Payroll and benefits software have access to the most up-to-date information which means that you never have to worry about missing tax notices and other regulatory notices. This is a huge benefit as you will help protect your company and reduce your risk of compliance-related expenditures.

Pro Tips on Payroll and Benefits Software

Key Features of Payroll and Benefits Software

The majority of the top-rated benefits and payroll solutions provide feature-rich offerings that are wrapped into an intuitive user experience. While we’ve focused on payroll and benefits, there are additional add-ons that you may also be interested in, especially if you do not currently have another solution in place. Many of these also map to the demo questions we have suggested below:

  • Payroll software features: Automated and unlimited multi-state and global payroll runs (Plus contractor & vendor payments, tips reporting), off-schedule payroll runs, all tax filing/payments, multiple pay-rates and schedules, reporting including year-end payroll reporting, and direct deposit.
  • Employee benefits admin software features: Employee self-service (including self-service benefits enrollment and changes), benefits administration & cobra administration (health, dental, vision), and additional benefits options including 401K/retirement, life insurance & disability, FSA, HSA, commuter, and additional supplemental benefits.
  • Other important features: Time tracking & paid time off, HR documentation & PTO policies, employee directory & surveys, workers’ compensation & risk mitigation, new hire onboarding, HR expertise (varied based on level), online resource center (Best practices, FAQs, and more), and mobile friendly and/or mobile app.

How to Choose a Payroll and Benefits Solution

The following is what we’ve learned over the years:

  • Choose a payroll service that has a track record for serving companies of your size.
  • Remember, change management requires a team effort. You may need to involve a few different teams during the buying and implementation process including your operations, HR/recruiting, information technology, and communications teams.
  • Core features that you probably already have and that employees/HR are used to, like direct deposit, automated pay stub distribution, and payroll taxes need to be in any future offering you use.
  • Don’t forget about integrations! It’s important that any new system can sync with the rest of the tools in your tech stack at least in some sense.
  • Make sure the vendor that you choose can operate in all of your office locations (don’t forget your remote employees). Several of the vendors we’ve outlined here are among the best global payroll providers, but many do have a heavier focus on the United States.
  • Documentation is paramount— get your ducks in a row in advance to help streamline implementation and prevent any delays that could have a negative impact on employees. Nobody’s going to be that excited about the new payroll and benefits system if the next checks or deposits are going to be late. 
  • Choose a vendor that is compliant with the most recent regulations and that takes data privacy very seriously. HIPAA and tax payment violations can be extremely costly.
  • If you already have an insurance broker with whom you like to work, make sure that your new vendor allows for this— not all of them do, and those that do may charge an additional fee.
  • If you are moving to benefits with a provider, remember to report any employees who are on COBRA to the new provider and make sure to ask if they assist in COBRA administration.
  • Lastly, choose a vendor that you can grow with. Make sure that the vendor is confident in their ability to work with you based on your targeted employee growth rates as a company.

Payroll and Benefits Software Pricing

The cost of payroll and benefits software varies based on company size and feature requirements:

  • Payroll Software for Small Businesses: Entry-level solutions can start as low as $19 per month. For example, Gusto offers a "Simple" plan at $40 per month plus $6 per employee, which includes full-service payroll and basic onboarding.
  • Payroll Tools for Medium-Sized Businesses: Plans typically begin around $50 per month and can exceed $1,000, depending on the number of employees and desired features. These plans often offer advanced payroll features, HR support, and benefits administration.
  • Payroll Solutions for Large Enterprises: Due to complex needs, such as managing a diverse workforce across multiple locations, comprehensive payroll solutions often start in the four-figure range monthly. These packages usually provide extensive support for multi-state taxes, advanced reporting, and dedicated customer service. 

Demos Questions to Ask Vendors

Once you have chosen a few vendors to demo, it is imperative to ask pertinent questions. Here is a list of questions we think you should ask on demos.

Support:

  • Who will be on my support team during the payroll software implementation, how will that change after I’m set up?
  • What the the specific steps our company will have to go through to get this setup and how long does each take?
  • What internal stakeholders do I need to bring into this?
  • What are the support SLAs?
  • How big is your biggest customer and how small is your smallest customer? What is the size of your average customer?
  • What are the most common reasons that companies don’t succeed?
  • How will our pricing change as we scale?

Tech & Security:

  • Can you walk me through the typical workflows that HR would go through? Employees?
  • What is the mobile experience for HR and employees?
  • What’s on your product roadmap?
  • Do you support multi-factor authentication?
  • Do you support single sign-on?
  • Are you SOC 2 compliant?
  • What is your security audit process?
  • How do you keep our data safe?

Regulatory & Compliance:

  • Do you have a regulatory compliance team?
  • Who handles regulatory updates for taxes, HR, or benefits?
  • How will I get updated on regulatory changes relevant to my business?
  • Do you handle payroll in my state (within the U.S.)?
  • Do you handle international payroll services (if you operate internationally)?
  • Are you GDPR compliant?
  • How are tax filings handled?  Is there an extra charge for this?
  • Do you handle new hire onboarding reporting and forms?
  • Are you ACA-compliant? What about HIPAA and ERISA?
  • How will you handle benefits for my employees in different states and, if applicable, remote employees?
  • How can my accountant or finance team access the relevant files?

Payroll Integrations and Process:

  • Is your offering full-service payroll or a tool that I will use to run my own payroll?
  • How are payroll taxes handled? How are tax forms generated?
  • What standard integrations do you support? Do you integrate with my existing technologies (accounting software, HRIS, ATS)?
  • How will direct deposit work with our employee bank accounts?

Payroll Software FAQs

What is payroll software?

Payroll software is a solution designed to manage, automate, record and organize payment of a company’s employees.

What is benefits software?

Benefits software is a solution designed to take over all administrative benefits tasks, including managing and organizing health insurance, retirement programs, time off and leave.

Can my company do payroll and benefits without software?

Yes, your company can process payroll and benefits without the assistance of software. However, manually taking care of payroll and benefits requires a lot of time and effort. On average, over 20% of small businesses spend 120+ hours dealing just with federal employee taxes. That’s before even considering benefits management. That time is better spent perfecting your business or product, therefore automating payroll is a worthy investment.

Do software providers offer both payroll and benefits software together?

Yes, many payroll vendors offer a benefits solution and vice versa.

Need Help Shortlisting for the Best Options for Your Business?

For those press on time and want to narrow the search to the top payroll and benefits solutions that most align with their organization’s priorities and budget, SSR Advisors provide a transparent, unbiased shortlist of 2–3 recommendations from 1,000+ vendors across HRIS, Payroll, and HCM—for free. Get in touch with one of our advisors today!

About the Author

Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
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Rodrigo has worked in tech since 2015 across various marketing and product roles. All the while, he's stayed active as a journalist, musician, and avid traveler. He's been a writer and editor at SSR since 2020, covering software niches like payroll, HCM, workforce planning, AI Recruiting, and whatever spikes his interest. He's always on the lookout for the right software and tools—whether it's for managing business processes or to fuel his many hobbies. Rodrigo studied Journalism at the University of North Texas and Marketing and Communications at Tec de Monterrey. You can see more of his writing at: http://rvmrosas.com/

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