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Best Payroll and Benefits Software

Best Payroll and Benefits Software Solutions in 2025

An unbiased review of the best payroll and benefits software, handpicked by SSR payroll experts.

Rodrigo Vázquez-Mellado
Written by
Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
Contributing Experts
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Last Updated: Mar 17, 2025
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Visit Website
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Learn More
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
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TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Employee communication platform with social intranet
Workvivo
4.1
Popularity Score
4.8
User Score
4.3
Product  Score
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TOP
Employee communication platform with social intranet
Workvivo
4.1
Popularity Score
4.8
User Score
4.3
Product  Score
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TOP
Highly Intuitive People Analytics Platform
Crunchr
4.6
Popularity Score
4.9
User Score
4.9
Product  Score
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TOP
Highly Intuitive People Analytics Platform
Crunchr
4.6
Popularity Score
4.9
User Score
4.9
Product  Score
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TOP
Top freelance management platform with solid project management tools
Worksuite
4.0
Popularity Score
4.6
User Score
4.3
Product  Score
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TOP
Top freelance management platform with solid project management tools
Worksuite
4.0
Popularity Score
4.6
User Score
4.3
Product  Score
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Best Payroll and Benefits Software

QuickBooksTop choice for simplicity
PaycomSound option for midmarket companies
PaychexBest for multi-state payroll
Papaya GlobalIdeal for multi-national teams
NamelySelf-service payroll and benefits solution

Paylocity

: Best for midsize companies

Paycor

: Best for U.S. companies

Gusto

: Best for small businesses

Rippling

: Best for HR automation

OnPay

: Best for affordability

TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Visit Website
TOP
Best for large enterprises
ADP
4.0
Popularity Score
4.0
User Score
4.1
Product  Score
Learn More
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for remote-first teams
Remote
4.2
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
Over 3 million HR leaders trust our advice

Introduction to Payroll and Benefits Software

Payroll processing and employee benefits go hand in hand, but not all payroll software can nicely handle both. We've been reviewing payroll software since 2018 and have checked out hundreds of options – that's what led us to make this buyer's guide.

Read on to find out which platforms that are great at both payroll and benefits, plus expert advice on picking the right vendor, things to watch out for, major benefits, and pricing.

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Our Criteria: Here's How We Chose The Best Payroll and Benefits Software

To select the best payroll and benefits software and to ensure we specifically list products offering this combination of functionality rather than general payroll software, we did demos, conducted user interviews, and tested dozens of tools that met the basic requirement. The ones that made the cut excel particularly in three key factors: ease of use, payroll automation, and benefits packages.

  • Ease of use: The sweet spot is a tool where everything is easy to figure out; you’re not overloaded with buttons and text, yet you don’t sacrifice robustness and capabilities. These tools are all remarkable in the way they solve this challenge. 
  • Payroll automation: Something is not quite right if a payroll tool doesn’t let you automate a good portion of the job with confidence. We prioritized vendors who are pushing the envelope here. 
  • Benefits packages: To be a best-in-class payroll and benefits tool, the benefits module needs to go beyond the basics. Tools that just do 1-2 benefits on top of payroll don’t cut it. We’re looking for those that offer good variety, and even for international teams, on top of a world-class payroll product. 

To learn more about our process for vetting software companies, you can read this blog on how we evaluate HR tech vendors.

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Compare the Best Payroll and Benefits Software

Popularity Score
Best for
Key Differentiator
Pricing
Free Trial
Customers
Users Score
Product Score
4.4
Teams that include full-time employees and contractors
Good bet for EOR/Contractor Management parity
Starts at $19/mo
Get pricing info
No
Well in the thousands
4.6
4.5
4.0
Large companies looking for a service-oriented approach
Widely-used, scalable payroll system for large businesses
Custom Pricing
Get pricing info
Yes
35,000+ companies
4.0
4.1
4.2
Remote companies with a global workforce
Payroll & core HR for remote-focused teams
$29 per month for contractors, $599 for EOR
Get pricing info
No
N/A
4.6
4.5
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

Need Help? Get Custom Recommendations for Best Payroll and Benefits Software

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Detailed Reviews of the Best Payroll and Benefits Software

Deel

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Deel
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Popularity Score
4.4 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Deel

Deel’s software was designed for payroll compliance in over 150 countries. It also incorporates some core HR features and has a notably easy-to-use interface.

PROS

  • Deel excels in customer support, offering around-the-clock in-app help and an industry-leading 2-3 day onboarding speed. Users can also access local payroll experts across jurisdictions, which aids contractors in establishing themselves as LLCs, for instance.
  • Integration with popular software like Quickbooks, Bamboo HR, and Greenhouse, along with customizable integrations, streamlines processes.
  • Tech-enhanced self-service approach for quick setup. Identity verification is swift, often under 24 hours.
  • Automated invoice generation for both company and contractor/employee sides.
  • Excellent 24/7 customer service with fast onboarding (2-3 days) and local payroll experts in each jurisdiction.
  • Seamless integration with platforms like QuickBooks, BambooHR, and Greenhouse, plus custom integration options.
  • User-friendly, self-service features enable quick setup; identity verification often takes under 24 hours.
  • Automated invoices simplify payments, provided they're in English.

CONS

  • The benefits offered could be considered basic compared to more specialized vendors.
  • Certain modules like onboarding automation are only offered as add-ons at an additional cost.
  • Flexibility is limited in modifying contracts or service agreements; changes often require addenda.
  • A $5 payout fee is applicable.
  • Invoice generation appears to be available exclusively in English.
  • Key features like onboarding automation are add-ons, which may increase costs.
  • Limited flexibility in modifying contracts or service agreements; changes often require an addendum.
  • Invoices cannot be generated in languages other than English.

Deel Review

Deel is one of the top companies for international payroll. If you have an international team of remote workers, it’s a tool that’s worth looking into. You can use it to hire people as contractors or as full-time employees through either the EOR or PEO offerings.

Deel payroll and benefits software

The tool itself is quite easy to use and ever-expanding. Since we first became familiar with the tool, Deel has grown to include basic HR features, as well as a myriad of other hiring workflows. These include background checks, equity plans, flexible workspaces, employee onboarding, visa and immigration consulting, and more.

Deel Customers

35,000+ organizations, including Andela, HomeLight, and Makerpad.

Deel Pricing

Deel offers a range of payroll and benefits solutions, including:

  • Deel Contractor: $49/month for compliance, payments, and contractor management in 150+ countries
  • Deel EOR: $499/month for international hiring without an entity, including payroll, taxes, and benefits
  • Deel Payroll: $29 per employee/month for payroll services in businesses with existing entities
  • Deel US Payroll: $19 per employee/month for US-specific payroll, tax calculations, and compliance across all states
  • Deel US PEO: $89 per employee/month for HR, payroll, and benefits in the US
  • Deel Immigration: Custom pricing for relocation, visa sponsorship, and immigration management in 40+ countries.

How has Deel Changed Over Time?

As a new product, Deel has changed a lot since its inception. Its newest offering, DeelHR, allows companies to complete most of their HR operations tasks in Deel.

Best For

Businesses with a mix of full-time employees, contractors, and freelancers overseas, especially those that require multi-country payroll, will benefit from Deel's payroll and benefits services.

Deel in action
Reviewer's Rating
7/10

Deel was used daily by the recruiting teams across the U.S. Moving candidates through all steps—applied, screened, interviewed, offered, and onboarded—made the workflow efficient. It was integrated with LinkedIn for job postings. It may have supported other job boards as well, but I only used it with LinkedIn for professional, exempt-level postings.

The system was also accessible to other departments, such as HR, which helped maintain transparent communication.

What do you like about this tool?

Deel is a user-friendly ATS. It offers strong integration capabilities for job postings. Its workflow management helps keep open requisitions organized.

Why did your organization buy this tool, and how long have you used it for?

Deel was used solely as an ATS for recruiting purposes. I have used it for about six months. It is well-organized for moving candidates through the pipeline. It integrated easily with other HRIS and ATS platforms. While additional features are available, we only purchased it for recruiting functionality.

What do you dislike about this tool?

The price is high per employee per month. Customer service was subpar. It may be better suited for contingent workforce management than full-time employee hiring. Considering the higher cost, a more bundled service package would have been beneficial.

How is this tool different than their competitors?

I have used several similar ATS tools, and I would rate Deel as mid-tier. I prefer other systems based on cost, better integration options, and more accessible customer support.

What Instructions should people think about when buying this type of tool?

Cost should be the top consideration. It's also important to determine whether the tool will be used for contingent workforce or full-time employees. Compatibility with your existing HRIS is another key factor to evaluate.

How has this tool changed or evolved over time to meet users needs?

Since I used the tool for less than a year, I did not observe any changes or improvements during that time.

What specific type of user or organization is this tool very good for?

Temp agencies with small recruiting teams looking to control costs can benefit from Deel as an ATS.

What specific type of user or organization would this tool not be a good fit for?

Organizations hiring full-time employees with large recruiting teams will not benefit from Deel as an ATS.

ADP

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ADP
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked ADP

Possibly the longest-standing company in the payroll market, ADP deserves a mention. Their breadth of features includes many other HR workflows which fit enterprises and SMBs alike.

PROS

  • Native, all-in-one technology suite for recruitment, payroll, and compliance.
  • 17 RPO service centers in 14 countries and provide services in 42 different languages.
  • Dedicated team of AIRS-certified recruiting professionals.

CONS

  • Technology options outside ADP’s dedicated HR tools are limited.
ADP's business payroll service software dashboard

ADP Review

ADP is perhaps the best known company in the payroll space. Given their scale, they can offer just about everything your business needs when it comes to payroll and benefits.

ADP Customers

The Boston Globe, Whole Foods, The Bancorp, BP, Douglas Ellman Real Estate, Margaritaville, LongHorn Steakhouse

ADP Pricing

Sometimes ADP has special offers, like getting 3 months free when you sign up for their small business payroll processing plan. However, they don't share the prices for their payroll packages, so you'd have to request a quote to move forward.

How has ADP Changed Over Time?

Best For

ADP is a good bet for companies of many sizes, but they’re certainly not the most self-service product out there. Their products are worth looking into if you’d prefer to have professionals work with you on setting up payroll.

ADP in action
Reviewer's Rating
6/10

I managed payroll, processed employee benefits, tracked time and attendance, and handled talent management functions. ADP's interface allowed me to easily navigate and input relevant data. This helped streamline day-to-day tasks.

Additionally, the reporting features helped me generate valuable insights into workforce analytics and compliance. Overall, ADP served as a comprehensive tool that supports our organization in various HR management aspects.

What do you like about this tool?
  • I appreciate ADP's user-friendly interface to simplify complex HR processes.
  • ADP's robust reporting capabilities provide valuable insights for strategic decision-making.
  • The scalability of ADP allows seamless adaptation to the evolving needs of our growing organization.

Why did your organization buy this tool, and how long have you used it for?

One of the primary reasons ADP was selected was its reputation as a reliable HR solution provider. The platform is known for its ability to streamline payroll processes, manage employee benefits effectively, and ensure compliance with changing regulations.

Additionally, ADP's scalability was a crucial factor. It accommodated the evolving needs of our workforce and provided the flexibility to handle increased employee numbers.

What do you dislike about this tool?
  • I find occasional glitches in the user interface of ADP frustrating.
  • The limitations in customization options can be restrictive for our specific needs.
  • There's a concern about potential increased costs as our organization grows with the continued use of ADP.

How is this tool different than their competitors?

ADP user-friendly interface makes HR tasks more accessible for our team, and the reporting features provide insights into workforce analytics. Also, the customer support from ADP has been consistently responsive and helpful.

What Instructions should people think about when buying this type of tool?

Consider the tool's functionality to ensure it aligns with your HR needs, evaluate scalability for future growth, and assess integration capabilities with existing systems. You will need to scrutinize compliance, security, and the total cost of ownership. Additionally, research the vendor's reputation, inquire about the product's upgrade plans, and take advantage of trial periods to assess real-world performance before making a final decision.

How has this tool changed or evolved over time to meet users needs?

ADP has evolved to meet user needs by enhancing its user interface and expanding its features to address a broader range of HR requirements. This would include payroll processing, benefits administration, and talent management. ADP's scalability has improved, accommodating the diverse needs of both small businesses and large enterprises. The platform's increased integration capabilities enable seamless connectivity with other systems, enhancing overall workflow. Over time, ADP has embraced mobile accessibility, allowing users to manage HR tasks remotely, reflecting its adaptability to changing work dynamics.

What specific type of user or organization is this tool very good for?

In my experience ADP is adaptable to the specific needs of growing companies. It is an excellent choice for users seeking a comprehensive HR solution, encompassing payroll processing, benefits administration, time and attendance tracking, and talent management. The platform is beneficial for those who prioritize user-friendly interfaces that require robust compliance features and reliable customer support. ADP is a valuable and supportive HR management solution.

What specific type of user or organization would this tool not be a good fit for?

ADP may not be an ideal fit for very small businesses with basic HR needs. Its comprehensive features may be more robust than necessary. Additionally, companies with an existing HR software system that is deeply ingrained in their processes may face challenges transitioning to ADP. Highly specialized industries with unique HR requirements might also find ADP less tailored to their specific needs.

Remote

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Remote
Learn More
Popularity Score
4.2 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Remote

Remote is an excellent choice for distributed teams who require a top-notch payroll and benefits service. Their customer care is outstanding: 24/7 live chat, free HR tools, local experts for employers, plus technical support for workers. They also operate as local entities in more than 60 countries.

PROS

  • Benefits plans are locally curated. Health, dental, vision, life, mental health support, and disability are all covered, as is pension/401(k).
  • Local entity ownership helps Remote have more control over service costs, resulting in more flexibility in its pricing and service.
  • Transparent rates. No markups on benefits premiums.
  • Self-service features are easy to navigate.
  • 24/7 HR support from regional experts.
  • Option to provide equity-based compensation to employees.
  • Fast and compliant payroll in 170+ countries.
  • Live chat support with local payroll experts.
  • Flexible, localized benefit packages.
  • Flat-rate pricing structure, no deposits or hidden fees.
  • Mobile app streamlines expense reimbursement with autofill from receipt photos.

CONS

  • Remote currently offers no off cycle payroll, and only wire transfers and direct deposit are available.
  • Lacks phone support.
  • Very few pre-built integrations (Greenhouse, BambooHR, and HiBob). Companies will likely rely on its custom API to connect their current ATS and other HR tools with Remote.
  • Doesn’t have a free trial.
  • Redundant for organizations solely recruiting within the U.S.
  • Help center documentation isn’t easiest to understand.
Remote's Payroll Service Dashboard

Remote Review

Remote helps distributed teams provide a better experience for their workers via country-custom benefit plans and easy-to-access employee self-service features. Remote is one of a few providers that owns legal entities in the regions where it offers EOR services, which gives them an advantage by greater flexibility in services and lower costs for its customers. Both of these are significant features that companies who use third-party aggregator services ll cannot offer.

Remote’s benefits are offered without premium markups, and they offer everything from paid time off to holidays, health care, and life insurance. Remote gives you access to region-specific advice and support to help you finalize your benefits plans.

Remote offers a 15% discount for eligible startups and nonprofits for up to 12 months. They also offer free service for up to ten employees for companies who hire refugees.

The apps, though well-made and frequently updated, were surprisingly hard to find online.

Both the Android and iOS apps are easy to navigate and have essential features like submitting expenses, booking time off, accessing payslips, and, according to Remote, there’s more in the pipeline.

Remote Customers

Arduino, GitLab, Paystack, Loom, cargo.one, Secureframe, Phaidra.

Remote Pricing

  • Contractor Management plan: $29/contractor/mo
  • Employer of Record plan: $599/employee/mo (when paid annually)
  • Global Payroll and Remote Enterprise plans: Custom prices – contact Remote.
  • Startup and nonprofit discount: Eligible startups and nonprofits can get 15% off EOR and Contractor Management services for 12 months.
  • Refugee discount: Up to 10 employees free when hiring refugees

How has Remote Changed Over Time?

Best For

Remote is best for teams with a globally distributed workforce.  This tool makes it easy to hire, onboard, provide benefits for, pay, and retain top international talent.

It’s also a great option for startups, and nonprofits who can benefit from their 15% discount, and for those who hire refugees,

Remote in action
Reviewer's Rating
3/10

Remote is used by our firm to hire in locations like South Africa, Colombia and Brazil. We are able to use Remote as the Employer of Record and offer benefits just like they worked directly for our firm. You queue up the hire, Remote makes the offer in their system and makes all the employee information available via web portal. All expenses, benefits info, etc. can be accessed any time.

What do you like about this tool?
  • Easy Onboarding - Remote does make onboarding hires in remote locations quite easy.
  • Online Portal - great to have all the hires from all international locations in one place.
  • Expenses - easy for employees and companies to track/pay expenses.
Why did your organization buy this tool, and how long have you used it for?

With a shortage of talent in the U.S., our firm needed to hire in locations where we did not have an entity. Global EORs offer a way to do that without setting up a legal entity first. Remote was an up-and-coming player in the space that made getting setup much faster, less complex than traditional partners like Velocity Global. We have used the system for approximately 2 years now.

What do you dislike about this tool?
  • Billing/Invoicing - Remote has had multiple billing errors in our invoices and their system is incredibly confusing for reconciling what is outstanding vs. the errors they have made.
  • Management - Remote has changed management recently and they have changed terms & conditions from our original invoices and have taken away promotions by saying they were "introductory promotions" rather than the "negotiated terms" like we originally discussed.
How is this tool different than their competitors?

Remote was a leader in simplicity when we first began using their services a couple of years ago. Now, I believe certain competitors have caught up and surpassed them.

What Instructions should people think about when buying this type of tool?
  • Cash flow - these services require upfront payment for payroll so be prepared to pay month end payroll by the 17th of that month.
  • Terminating employees - Employment laws vary country by country. Remote is offering a service to make it easier on your company to hire elsewhere; however, terminating employees can be quite difficult.
How has this tool changed or evolved over time to meet users needs?

Remote was very startup friendly 2 years ago. Their management has changed and their culture has changed drastically. It is no longer a customer-focused culture going above and beyond to win customers.

What specific type of user or organization is this tool very good for?

Remote is good for an established company in search of a way to explore hiring people in other regions of the world.

What specific type of user or organization would this tool not be a good fit for?

Remote is not good for startups.

Paylocity

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Paylocity
Learn More
Popularity Score
4.2 / 5
User Score
4.3 / 5
Product Score
4.1 / 5

Why we picked Paylocity

Paylocity is among the top payroll vendors in the US market thanks to its ease of use and excellent customer support. It’s also quite comprehensive, offering a range of tools from tax to global payroll management, and benefits administration.

PROS

  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.
  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.

CONS

  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
Paylocity Payroll Program dashboard

Paylocity Review

Paylocity is one of the largest payroll providers in the United States but that’s not the main reason we were drawn to it. Our top deciding factors, instead, are its customer service, user-friendliness, and affordability.

We have heard a lot about Paylocity’s customer support, so we wanted to see it for ourselves. We got in touch with the Paylocity team to book a demo, and we really enjoyed the punctuality as they answered our questions and guided us through the software’s setup.

Paylocity is very user-friendly. We like that the ease of use applies not only to the web version but to the mobile app. It is particularly helpful for employees to access the self-service from anywhere to do a quick check on their payroll and benefits, make changes, and submit claims.

While not as advanced as some top enterprise-oriented payroll and benefits vendors, Paylocity’s reporting capabilities can be of benefit to mid-sized teams. There are a few reporting options to choose from or customize to track your benefits costs and see how employees are using their benefits. This information can be helpful enough in making decisions about benefit plans.

Though Paylocity doesn’t disclose its pricing on the website, businesses have praised the platform for its affordability compared to similar options in the marketplace.

Paylocity Customers

Momentus, Watters, Weigel’s, ILC, Upward, HMC, Polywood.

Paylocity Pricing

The exact pricing of Paylocity's offering is not publicly-disclosed.

How has Paylocity Changed Over Time?

Best For

Paylocity is a great option for companies, ideally midsized, looking for an established payroll and benefits software tool that is budget-friendly, user-friendly, and has great customer service.

Paylocity in action
Reviewer's Rating
5/10

We used it for accounting and recruiting. We also used it to pull quarterly tax reports. It helped retain employees by allowing them to access their pay early. We considered using it to organize our employee benefits but ultimately did not utilize that feature. We used it to streamline our operations so the office could work more harmoniously.

What do you like about this tool?
  1. Paylocity was great for onboarding and tracking time/attendance.
  2. It was a time saver when inputting payroll.
  3. I liked that employees could access their pay before the paycheck was issued.
Why did your organization buy this tool, and how long have you used it for?

We used Paylocity for just a few months. It wasn't quite what we had expected. We were looking for payroll software combined with a program for our HR needs. We had one person completing payroll, and it was not efficient. The amount of money spent on the accounting manager was not conducive to the company's budget. We also struggled with our recruiting process. It was nice for employees to access their pay before payday.

What do you dislike about this tool?
  1. The program itself was not "quick and simple" to set up.
  2. It was not always user-friendly, especially for staff members who aren't tech-savvy.
  3. We did not like customer service; the agents weren't as knowledgeable as those from other HR programs I've used.
  4. Teaching the program was difficult, and we wanted more how-to videos and tutorials.
How is this tool different than their competitors?

I did not care for Paylocity. It was difficult, not user-friendly, and customer service was lacking.

What Instructions should people think about when buying this type of tool?

If they are a small company, Paylocity is not going to be a good fit. They should evaluate their company's needs and weigh all options. This could be a good program for international companies looking for a basic solution.

How has this tool changed or evolved over time to meet users needs?

I did not see it change much in the short period I used it.

What specific type of user or organization is this tool very good for?

I feel Paylocity would be a good program for large, international companies.

What specific type of user or organization would this tool not be a good fit for?

Paylocity would not be suitable for small companies.

Paycor

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Paycor
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Popularity Score
4.1 / 5
User Score
4.2 / 5
Product Score
4 / 5

Why we picked Paycor

Paycor is the go-to option for U.S.-based businesses because it goes beyond the average payroll and benefits solution by offering recruiting and employee performance in one place.

PROS

  • Paycor is a very user-friendly payroll solution. The interface is simple and intuitive, and easy to navigate.
  • The self-service employee portal lets employees access their HR information and benefits online.
  • Offers multiple subscription options, making the tool more accessible to businesses of different sizes.
  • No limit to the number of payrolls you run each month.
  • Frequently runs discount offers with set-up fees waived on all plans.
  • A free trial is available per request.
  • Offers on-demand payment options in all plans.
  • Accessible via mobile devices.
  • Paycor payroll solution and mobile app are both straightforward to use.
  • Intuitive self-service employee portal.
  • Offers multiple modules for small businesses and custom plans for teams with 50-1000 employees.
  • Unlimited payrolls.
  • Offers discounts frequently. Though not listed on their site, a free trial is available to those who contact the support team directly.
  • On-demand pay is available for all plans.
  • With the acquisition of the people development platform Verb, it has improved its employee learning experience.

CONS

  • Paycor offers various support options, including phone, email, and chat. However, they aren’t very responsive to customers’ queries.
  • Undisclosed pricing.
  • It provides time tracking as a paid add-on.
  • The reporting functionality can be challenging to use, as data is sometimes unavailable.
  • Can be challenging to customize the software if you have a unique set of requirements.
  • Undisclosed pricing.
  • Customer support is reported to be slow at times.
  • It is not a good fit for teams with 1000+ employees or those requiring advanced customization to meet their unique requirements.
Paycor's dashboard - one of the best payroll service

Paycor Review

Paycor is featured here because it’s flexible and feature-rich. Users can purchase Paycor’s payroll alone and upgrade for onboarding, time-off management, and other HR functions as needed.

The first thing that caught our eye was Paycor's payroll. The solution can handle all-state and global payrolls, but please note that their global payroll services are outsourced to third-party services by location.

Available payment options are in pretty good shape. They offer on-demand pay, direct deposit, Paycor wallet, and access to Autorun, and each of these features is available on the basic plan.

Running payroll on Paycor is straightforward. The UI is simplistic, and navigation is intuitive for most users.

Employees can make benefits selections via the web or mobile apps. Both offer access to self-service payroll, onboarding, and attendance. As a security measure, changes to employee data are reported immediately to admin users.

However, rather than making this information available to any website visitor, Paycor only offers benefits guides, calculations, and other resources to their customers. Their data reporting capabilities left something to be desired, especially on the lower-tier plans.

Customer service being sometimes difficult to reach is also a disappointment, especially considering how critical prompt support is when it comes to payroll.

Paycor Customers

Wendy’s, McDonald’s, Detroit Zoo, the Cincinnati Reds, Chicago Fire FC.

Paycor Pricing

Fees vary depending on the number of employees and features selected.

How has Paycor Changed Over Time?

Best For

Paycor is particularly well-suited for organizations operating within the United States and employing up to 1,000 individuals. Its strengths shine particularly for sectors such as manufacturing, healthcare, food and beverage, nonprofits, and professional sports organizations.

Paycor in action
Reviewer's Rating
9/10

I use Paycor daily and really appreciate how its workflows allow me to move candidates through the various stages of our hiring process, from initial screening to final offer. Moreover, Paycor's integration with our payroll system eliminated the need for manual data entry and ensured that all employee information was accurate and up-to-date. I could access employee data and manage HR operations from anywhere, at any time, through the Paycor mobile app.

What do you like about this tool?

The mobile feature of this system is a great convenience for managers and employees alike, as it enables them to easily access on the go. The user interface is visually appealing and easy to navigate, which makes it a pleasure to use on a daily basis. In addition, the reporting functionality is simple and intuitive, and the customer service team is highly responsive and helpful in case of any issues or questions.

Why did your organization buy this tool, and how long have you used it for?

Our company was struggling with the hiring process and needed a more efficient and cost-effective solution than our current system. We needed a system that would help us manage job postings, resumes, candidate communication, and applicant tracking in one place. We also wanted a solution that would integrate with other HR tools we were using, such as our payroll system. Paycor provided us with a cost-effective and comprehensive solution that helped us improve our recruitment process and streamline our HR operations. It helped us save time, reduce costs, and improve our hiring outcomes. I have used Paycor for 3+ years.

What do you dislike about this tool?

I think the ATS function was better when it was under Newton, but since it was acquired by Paycor, it has taken some time to adjust to the changes. I also wish it was capable of serving larger organizations to compete with iCIMS or Workday.

How is this tool different than their competitors?

Paycor stands out from its competitors due to its user-friendly interface, customizable features, and seamless integration with other HR tools like payroll systems which is why I prefer Paycor.

What Instructions should people think about when buying this type of tool?

When purchasing a tool like Paycor, people should consider important criteria such as the software's integration capabilities, installation process, security features, customer support, available features, and pricing. These factors can help individuals make an informed decision and choose a software solution that best fits their needs and budget.

How has this tool changed or evolved over time to meet users needs?

The beauty of using this system has been that you are grandfathered in from the time you purchase the tool. Which means as they continue to update the system with innovative functions they do not charge extra.

What specific type of user or organization is this tool very good for?

I think it's excellent for small to mid-size organizations

What specific type of user or organization would this tool not be a good fit for?

Large organizations

Gusto

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Gusto
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked Gusto

Gusto is a versatile solution: flexible pay schedule options, payroll deductions, automated tax filing, benefits, self-service, and more. SMB users particularly appreciate its compatibility for both W-2 employees and domestic and international contractors.

PROS

  • Gusto payroll works for U.S.-based workers (W-2 employees and contractors) and for international contractors.
  • The software supports online signatures and automated tax filing.
  • Flexible payroll options accommodate different schedules and unlimited pay runs.
  • Automatic deductions streamline benefits administration.
  • Phone support, email, and customer service resources are available.
  • Licensed benefits advisors are accessible to all plan users.
  • Transparent pricing with no long-term contracts and no account setup fees.
  • The dashboard feature keeps tabs on compliance tasks
  • The hiring and onboarding sequence is nicely streamlined between HR and the new hire
  • Post-offer, pre-start tasks are made easy with integrations like CorpNet (state tax set up) Checkr (background checks)
  • Easy payroll for U.S.-based W-2 folks, domestic, and international contractors
  • Person-to-person phone support, email, and other customer service resources
  • The business model is responsive to customer needs

CONS

  • No payroll support for international employees.
  • There is no native accounting feature for tracking earnings and spending.
  • Simple plan lacks native time tracking and online signatures, requiring third-party integrations.
  • The analytics dashboard is basic.
  • Federal/state compliance alerts and existing broker/health insurance integration require the Premium plan or add-ons.
  • A free trial is not available.
  • Gusto can support payments for international contractors, but not employees
  • No native accounting feature to keep earning and spending under the same roof
  • Analytics dashboard is simplistic

Gusto Review

We have found Gusto to be a versatile payroll and benefits software that caters to the needs of small and medium-sized businesses.

One of the standout features of Gusto is its support for W-2 employees and domestic and international contractors. The software's capabilities extend beyond payroll, providing support for online signatures and automated tax filing, which streamline administrative tasks. We have a weak spot for flexibility, and Gusto doesn’t disappoint us by providing different pay schedules and unlimited pay runs.

Gusto has also known among HR folks for its support responsiveness. The platform provides phone support, email assistance, and licensed benefits advisors for all plan users to ensure that users can receive prompt service when needed. It also is praised for having a transparent pricing structure, eliminating long-term contracts and account setup fees.

However, it's important to note that Gusto does not currently support payroll for international employees. Additionally, the software lacks a native accounting or spend management features, so users must rely on third-party integrations.

The analytics dashboard, while functional, may be considered basic. And please be aware that federal/state compliance alerts and integration with existing brokers are exclusive to Gusto’s highest tier plan or available as add-ons.

A free trial is not an option here, limiting the opportunity for businesses to explore the tool before committing.

Gusto Customers

Gusto serves over 400,000 businesses nationwide, including many that turn to the platform specifically for its integrated payroll and benefits management capabilities.

Gusto Pricing

Gusto offers four plans for its payroll and benefits software:

  • Simple: At $49/month + $6 per employee per month (PEPM), this plan includes single-state payroll, employee profiles, and onboarding. Optional add-ons are HR Resources ($50 + $5 PEPM) and Priority Support ($30 + $3 PEPM).
  • Plus: Priced at $80/month + $12 PEPM, this plan expands on the Simple plan with multi-state payroll, time tracking, and surveys. The same add-ons are available.
  • Premium: For $180/month + $22 PEPM, this comprehensive plan provides a full payroll and benefits suite, dedicated HR support, and compliance tools.
  • Contractor Only: This plan costs $35/month and is designed specifically for teams that only pay contractors.

How has Gusto Changed Over Time?

Best For

Gusto offers an affordable basic plan, making it accessible for budget-strapped startups. Additionally, the top-tier Premium plan is an excellent choice for SMBs with available capital to invest in human resources, particularly if they have a small HR department.

Gusto in action
Reviewer's Rating
7/10

We use Gusto for payroll, onboarding documentation, and to provide employees and ourselves with tax documentation. We also use Gusto to track time in some instances.

What do you like about this tool?

I enjoy Gusto's simple design. I like Gusto's walkthroughs for each process to help employees self-help. I also enjoy Gusto's onboarding workflows.

Why did your organization buy this tool, and how long have you used it for?

We use Gusto for our employee's payroll. We also help our clients implement Gusto for their teams. We were looking for a simpler and cheaper solution by having a small team. We also were attracted to the onboarding options on Gusto to help employee self-help with federally required documents.

What do you dislike about this tool?

I dislike the payroll/payslip breakdown as it's not as detailed as other systems. I also dislike that even though the design is simple(pro) it can appear childish or unprofessional. I also dislike the time-tracking feature.

How is this tool different than their competitors?

Gusto is a simplistic and affordable option to larger competitors.

What Instructions should people think about when buying this type of tool?

The size of the company. The payroll/reports needs.

How has this tool changed or evolved over time to meet users needs?

Gusto has not changed much since I started using it.

What specific type of user or organization is this tool very good for?

A large company.

What specific type of user or organization would this tool not be a good fit for?

An organization/user that requires more detailed reporting or is not tech savvy/wants more 1:1 help

Rippling

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Rippling
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Popularity Score
4.2 / 5
User Score
4.2 / 5
Product Score
4.1 / 5

Why we picked Rippling

Rippling is a great choice for SMBs who want payroll to be a seamless and highly accurate process they don’t have to worry about.

PROS

  • All-in-one platform for payroll, employee management + PEO services offered, and even a suite of other IT products
  • With 500 integrations, they likely integrate with other key tools from your tech stack.
  • All-in-one platform for employee management + PEO services offered, and even a suite of other IT products 
  • With 500 integrations, it’s very likely that they integrate with other key tools from your tech stack.
  • Operates globally with any currency
  • Workflow automation
  • Analytics opportunities
  • Provides a holistic view of company outflows—headcount costs included

CONS

  • Very SMB focused
  • Decent prices for the core HR tools, yet extra features (sold as add-ons) can be too pricey for some.
  • Some shortcomings are reported with benefit carriers, and users may be limited to their partner ecosystem.
  • Total buy-in to Rippling is essential 
  • Very SMB-oriented, in case you’re a larger company. 
  • New features tend to be buggy in ways that tech teams are not accustomed to fixing
Rippling's Online Payroll Software Dashboad

Rippling Review

Rippling was started by Zenefits alumni. They focus on helping small and medium organizations extinguish HR and IT busywork with one solution. The tool is built to be used, with ease, across every department.

Their product aligns with what you’d expect from a Silicon Valley-based startup: a great UI, eye-catching design, and fast performance. Notably, they have over 500 integrations (and counting) so they are likely to be able to meet any team where they are at, technically speaking.

Rippling Customers

Proxy, Dwell, Superhuman, Expensify, Checkr

Rippling Pricing

Rippling’s pricing starts at $8 per month per user and will vary depending on which modules you’d like to use.

How has Rippling Changed Over Time?

Best For

SMBs with a strong need for automation in HR processes.

Rippling in action
Reviewer's Rating
9/10

I use Rippling for a wide range of functions: creating workflows to automate key processes, conducting performance reviews, adjusting payroll and expenses, onboarding and offboarding, and generating ad hoc reports to support business needs. Compliance is a priority, and Rippling helps ensure everything is handled properly.

The payroll application is effective for processing payments to contractors in multiple countries. The built-in currency exchange feature is simple to use and ensures accurate payments, which is essential.

What do you like about this tool?
  • Rippling is highly versatile, and the workflow builder is easy to use and customize.
  • It scales well with business growth, making it a sustainable long-term solution.
  • The platform supports comprehensive employee life cycle management, including onboarding, offboarding, performance reviews, and training.
Why did your organization buy this tool, and how long have you used it for?

I have been using Rippling for about a year. Our organization became increasingly reliant on global contractors, and Rippling has made it easy to manage contractors from different countries around the world. Payroll is highly efficient, and benefits administration is simple.

The reporting tool is user-friendly, allowing accurate reports to be generated with just a few clicks. The workflows and IT functions are powerful and straightforward, offering a high level of versatility across the platform.

What do you dislike about this tool?
  • When modifying a workflow trigger, the entire workflow is deleted, which is frustrating.
  • The cost can be high for small businesses, as each app comes with separate pricing.
  • Rippling’s interface is not very user-friendly and has a learning curve, although manageable with time and effort.
How is this tool different than their competitors?

Rippling stands out with its strong global support and nearly 24/7 live chat. Specialized support teams are available to help tailor the platform to specific organizational needs.

What Instructions should people think about when buying this type of tool?

Consider how the organization plans to scale and whether the investment aligns with long-term growth. Training requirements should also be factored in, as the platform requires time to learn to use effectively.

How has this tool changed or evolved over time to meet users needs?

Rippling’s support has improved significantly, with faster response times that enhance the overall user experience.

What specific type of user or organization is this tool very good for?

Rippling is well suited for small to medium-sized organizations that employ global contractors and are experiencing growth.

What specific type of user or organization would this tool not be a good fit for?

Rippling may not be ideal for small businesses with limited HRIS experience or those without the resources to manage a complex system.

OnPay

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OnPay
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Popularity Score
4.3 / 5
User Score
4.8 / 5
Product Score
4.7 / 5

Why we picked OnPay

We love OnPay because it takes less than one hour to setup and is the lowest cost option on the market.

PROS

  • Free tax form handling for W-2 employees and 1099 contractors.
  • Some HR services included within the plan at no additional cost.
  • 30-day free trial available (starts after OnPay verification).
  • Well-developed online help resources.

CONS

  • Poor functioned employee mobile app.
  • Requires payment four days before payday for direct deposit.
  • Doesn’t support automatic payroll.
  • Customer support sometimes hard to reach.
OnPay's Payroll Software Dashboard

OnPay Review

OnPay is perfect for smaller companies (500 employees or less) who want a simple and straight-forward payroll process, plus help with HR. Onpay customers love the customer service and the transparent pricing - it’s one monthly fee for everything. They offer benefits management in all 50 states including medical, dental, vision, and 401k retirement plans.

OnPay Customers

OnPay Pricing

OnPay charges a base fee of $40, plus $4 per employee per month.

How has OnPay Changed Over Time?

Best For

OnPay is a great solution for smaller, budget conscious companies that also want a basic HRIS in addition to payroll.

OnPay in action
Reviewer's Rating
9/10

We use Onpay for all our payroll needs. We process payroll every two weeks and appreciate that they offer unlimited payroll runs. We manage both contracted and full-time workers, and Onpay makes handling both types simple. Tracking and completing payroll is easy, which has saved us significant time in managing payroll tasks. It has freed up a lot of time on our backend for more efficient time management.

What do you like about this tool?

The process of adding a new employee to the payroll system is straightforward and efficient. The system alerts are manageable and provide proactive notifications of any potential issues before payroll is finalized. Additionally, tax documents and year-end statements are mailed automatically without any extra fees, making it a hassle-free service.

Why did your organization buy this tool, and how long have you used it for?

We decided to switch to Onpay because it had a strong reputation. During our research, many recommendations pointed toward this system. Once we began learning it, we found it very easy to use. We appreciated that it offered a comprehensive package for all our payroll needs. A bonus was that it’s a cloud-based program with lifetime access, which is crucial for HR as we often need to access past records. Onpay is affordable and overall very user-friendly.

What do you dislike about this tool?

The manual check process can be time-consuming for companies that issue a lot of manual checks. Setting up 401(k) deductions can be confusing if there are unusual requests. Payroll education and support for new employees could be improved with better FAQs or online tutorials.

How is this tool different than their competitors?

Onpay is very easy to navigate, and the cloud-based functionality adds extra convenience and security. I prefer cloud-based services as they offer better protection, especially in case of risks to your HRIS systems or databases.

What Instructions should people think about when buying this type of tool?

Consider how many paychecks are processed each month and the total number of employees. Are your current processes streamlined, and how complex are your payroll deductions? It's also important to review how many errors typically occur during payroll runs and whether the tool can minimize those.

How has this tool changed or evolved over time to meet users needs?

Onpay listens to user suggestions and continuously adapts to improve over time.

What specific type of user or organization is this tool very good for?

Onpay is ideal for medium-sized organizations with fewer than 1,000 employees.

What specific type of user or organization would this tool not be a good fit for?

Onpay may not be suitable for large organizations with many different paycheck types and pay periods.

QuickBooks

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QuickBooks
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Popularity Score
4.1 / 5
User Score
4 / 5
Product Score
4 / 5

Why we picked QuickBooks

Quickbooks is a trusted name in financial tracking, payroll, expense reports, and even time and attendance software for small businesses.

PROS

  • Unlimited pay runs, auto full-service payroll, and same-day deposits included.
  • Supports unscheduled payrolls and automatic year-end tax filings.
  • Reminders for tax readiness provided.
  • Pricing transparency. 30-day free trial available.

CONS

  • No employer app.
  • More expensive than some competitors like Patriot.
  • Limited third-party integrations.
  • No global payroll features.
Quickbooks' payroll software dashboard

QuickBooks Review

Many small businesses use Quickbooks for their accounting and financial reporting. They know that small business owners may not have enough time to be doing payroll, so their solution focuses a lot on running things automatically and freeing up your time. The same goes for taxes, as they'll calculate, file, and pay your payroll taxes for you, in some cases.

QuickBooks Customers

QuickBooks Pricing

For payroll, Quickbooks has three plans:

  • Core: The basics to pay your team and have payroll taxes done for you at $22.50 per month
  • Premium: Manage your team's payroll with HR support and some employee services for $37.50 per month
  • Elite: This plan provides access to on-demand experts in order to simplify payroll to the max. It starts at $62.50 per month.

QuickBooks often offers discounts for its plans. They currently have a 50% discount on all plans for the first three months of subscription.

How has QuickBooks Changed Over Time?

Best For

SMBs with a fairly simple payroll structure but little time to handle it all themselves.

QuickBooks in action
Reviewer's Rating
10/10

First and foremost, we utilize the invoicing functionality to create and send professional invoices to our clients. This feature allows us to track payments, send reminders, and easily manage our accounts receivable.

In addition, QuickBooks helps us with tax tracking by enabling us to categorize income and expenses appropriately, making tax preparation more efficient. This feature ensures that we have accurate records and can easily generate reports for tax purposes.

Another important aspect of our QuickBooks usage is the mileage and expense tracking. We utilize the built-in tools to record and categorize our business-related mileage and expenses, ensuring that we have a comprehensive record for reimbursement or tax deductions.

The reporting capabilities are vital to our organization as well. We leverage the various reporting options available to gain insights into our financial performance, monitor cash flow, track profitability, and make informed business decisions based on real-time data.

Finally, QuickBooks serves as our central hub for transaction tracking. We record and categorize all our financial transactions, including sales, purchases, and payments, in order to maintain accurate and up-to-date financial records.

What do you like about this tool?
  1. QuickBooks integrates seamlessly with other business tools and software
  2. It allows us to customize our needs and only pay for what we use
  3. It integrates with other vendors to help us streamline processes
Why did your organization buy this tool, and how long have you used it for?

I have used it for almost 3 years and tried different versions. I chose QuickBooks because it provides a user-friendly interface, comprehensive features, industry recognition, seamless integration capabilities, and scalability options—all of which contribute to efficient financial management and supports the organization's needs.

It is easy to switch between versions as business needs change (add or remove payroll option, etc). One of the primary reasons we selected QuickBooks is its widespread adoption and industry recognition. QuickBooks is widely regarded as a leading accounting software solution, trusted by millions of businesses worldwide. This reputation reassured us of its reliability and stability.

It offers scalable options that can accommodate our organization's growth and evolving needs. As we expand, QuickBooks provides the flexibility to add additional features or upgrade to more advanced versions to support our changing requirements, ensuring long-term viability for our financial management system.

What do you dislike about this tool?
  1. There are so many versions and it's hard to find directions for the one that we use at that time
  2. It is nearly impossible to talk to a human being
  3. During the sales process they will give you as much attention as you need but as soon as you are in, you are pretty much on your own
How is this tool different than their competitors?
  1. Quickbooks offers many different options and they will cater to your business needs (just make sure you do your due diligence at the beginning before they close the deal)
  2. EVERYONE knows about Quickbooks so it's easy to use and clients have no problem paying you via QB
  3. However, many other similar tools will offer live support or even a dedicated account manager. Even though it may cost a little more but this might be a dealbreaker to some businesses.
What Instructions should people think about when buying this type of tool?
  1. Know exactly what you need it to do for you and clearly specify it during the sales process. Make sure you do not overpay for something you will not use
  2. Make sure you stay within budget and pay attention to special pricing as most plans will offer discounted costs but only for the first few months.
  3. Check that your bank and other third-party vendors will integrate with QB. While a lot of them do, not all.
How has this tool changed or evolved over time to meet users needs?

They evolve all the time by adding new versions to accommodate everyone's needs (last time I checked there were 45).

What specific type of user or organization is this tool very good for?

Small to Medium, independent contractors, startups.

What specific type of user or organization would this tool not be a good fit for?

This helps us explain it better to readers of the review, and proves you are a customer of the product with access to the tool

Paycom

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Paycom
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4 / 5

Why we picked Paycom

Paycom offers online payroll services and HR software solutions for both big and small businesses to manage the entire employment life cycle.

PROS

  • Paycom's payroll system is easy to use and customize.
  • They now have a Global HCM offering with the aim of expanding access to users in over 180 countries.
  • Customers have praised the responsiveness of the support team and their willingness to help with any issues that arise.
  • Paycom assigns each account a dedicated rep who can provide support and answer questions.
  • Paycom is constantly updating its software with new features and improvements.
  • It has a reasonably functioning mobile app.

CONS

  • Paycom does not integrate directly with QuickBooks, so users that use both systems must manually enter data into Paycom.
  • Some customers have experienced slow access to tax reports.
  • Some of the members on the customer support team are new and at times, don’t have answers to questions or solutions to issues. 
  • Paycom price has increased in recent years.
  • No free trial.
  • Integrations are limited.
Paycom's payroll platform dashboard

Paycom Review

We recommend Paycom for medium to large businesses since the platform provides payroll and HR solutions, which from our experience, are comprehensive and user-friendly.

Paycom impressed us with its guided self-service technology, Beti, which is accessible on browsers and mobile devices. The Android app received positive feedback for its user-friendly interface and comprehensive employee self-service features, including time clock punching, time-off requests, accessing pay stubs and benefits, reviewing paychecks, and submitting receipts for reimbursement.

As an admin, you can customize employees’ access to these features and manage HR tasks on the go. Employees have control over their HR data, including earnings and personal details. However, Paycom currently offers only direct deposit and paper checks, with no available pay card option.

While originally focused on serving the U.S. market, Paycom has expanded its reach with the introduction of their Global HCM, enabling users in over 180 countries to access its services. This enhancement demonstrates Paycom's dedication to addressing the needs of global teams, further solidifying its value-for-money proposition.

While Paycom has its strengths, we noticed there are a few areas where it falls short. Integration options remain limited, relying solely on API integrations, which can prolong implementation and require IT involvement. The connection with third-party software, like QuickBooks, is not seamless, resulting in manual data entry. Additionally, customer support quality varies, with some representatives lacking system knowledge, leading to delayed issue resolution or multiple follow-ups.

Paycom Customers

Paycom Pricing

The pricing of Paycom’s plans isn’t disclosed on the website. You do have to contact their sales team to get a custom quote.

How has Paycom Changed Over Time?

Best For

Paycom’s full-service payroll makes it a great solution for midsize and large businesses to have a full suite of payroll and HR services.

Paycom in action
Reviewer's Rating
6/10

I don't use it as much as my team, but we do use it consistently for: tracking and reporting on various employee data, doing payroll, managing benefits, timesheets (clock in/out for hourly folks too), and storing documentation.

What do you like about this tool?

It is able to handle centralized payroll for multiple entities, affordable compared to some competitor options, has views for both managers and employee self-service, and allows employees to review and ‘approve’ their paychecks in advance.

Why did your organization buy this tool, and how long have you used it for?

We have worked with Paycom for about 5 years. We had outgrown BambooHR (at least at the time, they didn't have integrated payroll) and then had a really bad experience with BeyondPay. We needed a combined HR/payroll system that could accommodate multi-state as well as multiple legal entities (we have affiliates managed by central HR/acct). Paycom was the most affordable option that could accommodate our needs at the time.

What do you dislike about this tool?
  • The reporting functions aren't great: the filtering options rarely work as they are supposed to so we often do a workaround where we run a huge report file and then use XLS filters to get the data we need as opposed to producing a report from the system that is what you need from the start.
  • Limited customization options: we have many things we’d like to track and there is cap on the number of custom fields that can be added.
  • The clock in/out functionality is clunky: it works fine if people all work under one company code/work type. If you need to assign hours to different projects (say you want to track learning hours, or you have funding partners and you need to track hours on their grant) it’s very cumbersome for hourly employees.
How is this tool different than their competitors?
What Instructions should people think about when buying this type of tool?

How much customization do you need” is an important thing to consider and also whether you need data sync between other platforms. If so, Paycom may not be the best fit for you.

How has this tool changed or evolved over time to meet users needs?

Honestly don't feel like they've evolved much in the time we've used them.

What specific type of user or organization is this tool very good for?

Small, fairly simple organizations

What specific type of user or organization would this tool not be a good fit for?

Large and/or complicated organizations

Paychex

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Paychex
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4.1 / 5

Why we picked Paychex

Paychex offers three different plans that can serve the needs of various types of small businesses, all focused on payroll processing and featuring some HR tools as you go up in range.

PROS

  • Pay-as-you-go plans for various business scenarios.
  • Plan upgrades offer enhanced features like performance management, employee screening, and benefits services.
  • 48-hour onboarding with personalized payroll guidance for Select and Pro plans.
  • Experienced payroll and benefits administrator for 740,000 US companies.
  • Timecard processing can be fully automated.
  • Integrates well with benefits providers like Benetrac for benefits management.
  • User-friendly interface for reviewing W2s and paystubs.

CONS

  • Users struggled to get timely help due to frequent payroll contact changes and long wait times.
  • Some reported payroll errors and tax inaccuracies which caused compliance issues.
  • Separate departments in Paychex for payroll, HR, and benefits hinder integration, customization, and support for small businesses.
  • Limited third-party integrations.
  • Some users reported slow app login.
  • Less modern looking compared to competitors.
Paychex Payroll Software Dashboard screenshot

Paychex Review

We quickly understood why Paychex is so popular among U.S. businesses after diving into its automations.

The auto payroll tax filing, for example, is nicely done. It can handle the whole tax filing process, which is super handy for multi-state teams in minimizing errors and avoiding penalties. Additionally, the employee onboarding feature is one of the most robust we have tried, with easy-to-complete online forms and personalized messages.

We also got a good impression of Paychex’s time tracking, as this tool not only supports touchless employee clock-ins but is agile enough for both medium and large teams.

On top of that, the availability of PEO services means Paychex users can gain access to specialized support for health benefits, compliance, and onboarding without the hassle of finding a whole new tool.

Paychex might be a bit trickier to use and get support than ADP but its strong automation focus is a boon and its HR tools are high quality.

However, if top-notch design is important to you, a fair warning: Paychex’s UI isn’t very good. Perhaps due to its abundant feature set, the payroll platform’s interface gives off a rather cluttered feeling.

Cluttered interface aside, we found the customer support team to be underwhelming. It's tough to get hold of someone on the phone and, when it comes to email support, this vendor can take hours and even weeks to respond. We're also not big fans of the frequent changes in Paychex's customer success managers' contacts, either. This, according to several users we spoke to, has made it even tougher to get assistance.

Paychex Customers

740,000+ companies, including ESET, Funnelbox Inc., Smile Cafe, H.Y.P.E. Counseling Services, ASG, and Pet Partners.

Paychex Pricing

Paychex pricing starts at $39 per month, plus $5 per employee per month.

How has Paychex Changed Over Time?

Best For

Medium and large-sized U.S. businesses face the intricacies of employing and paying workers across state lines.

Paychex in action
Reviewer's Rating
7/10

Paychex was a great payroll service to use since the company is a medium sized business. It helped us compliantly garnish child support and work around loans with the pay stub being very detailed for the employee. The continuous articles in regards to new HR standards were great to keep up to date with new laws. The employee portal was a great tool so employees could manage their personal plans, alleviating extra work for the payroll department. The onboarding feature was also convenient to cut down on errors that are all too common with new hire paperwork. Being able to perform background checks on potential management was also a wonderful feature.

What do you like about this tool?

The multiple blogs on the ever changing employment laws was a huge benefit to the company. Being able to have employees manage their deductions and plans is also a great way to alleviate pressure off the payroll department. Customer service was also very kind and helpful when questions or issues would arise. Being able to have a company calculate and file taxes was also a great way to reduce accounting labor.

Why did your organization buy this tool, and how long have you used it for?

We used Paychex for approximately 7 years to streamline the payroll process between multiple restaurants. After many years of self service payroll, Paychex helped us make payroll more error proof. It was used in organizing employee compliance and benefits. It was also great for tracking taxes and being able to send needed info to the accounting department. It was easy to use when garnishing child support from employees' paychecks.

What do you dislike about this tool?

Paychex sales team is not as knowledgeable or fluid as their customer service staff members were. We did encounter login issues frequently. It usually was rectified with opening and closing the program but it was still time consuming. As pleasant as customer service is, I would like to be able to make minor changes without having to call a specialist.

How is this tool different than their competitors?

Paychex is a good service for smaller companies. I feel that integration and reports were not as easy to use as other programs such as Toast or 7shifts.

What Instructions should people think about when buying this type of tool?

The cost is fair although the tool can be time consuming. It is a great tool to keep up to date with employee relations and laws. I feel Paychex is continuing to grow and be better but I would compare other companies before signing a contract.

How has this tool changed or evolved over time to meet users needs?

Paychex has evolved with the changing labor laws and requirements and keeps their clients up to date. I also feel that they are streamlining scheduling and AR/AP into the application

What specific type of user or organization is this tool very good for?

Small offices or businesses.

What specific type of user or organization would this tool not be a good fit for?

Large companies or companies who do not have much time to devote to completing weekly payrolls.

Papaya Global

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Papaya Global
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Popularity Score
4.3 / 5
User Score
4.5 / 5
Product Score
4.4 / 5

Why we picked Papaya Global

Papaya Global stands out in the realm of payroll software for enabling seamless, secure payments to contractors and employees in 160+ countries, backed by robust security and compliance measures.

PROS

  • Papaya ensures prompt payouts within 72 hours across 160+ countries.
  • Transparent pricing with a 60-day money-back guarantee.
  • Dedicated customer success managers in your time zone, providing localized assistance without extra charges.
  • The starter monthly fee is reduced to $12 per employee for full-service payroll.
  • Offers comprehensive solutions (data and insights, benefits, immigration, payment services, employee data management) at an accessible entry price.

  • Papaya Global packs the EOR services you need to do global payroll and employment compliantly in over 160 countries.
  • Automated payments in over 100 currencies, 80 of them directly to the worker's bank account through its global banking partners.
  • Dedicated customer support providing locations-specific knowledge regarding employment and payroll.
  • End-to-end payroll guaranteed payouts in 72 hours.
  • Offers four standalone solutions: data and insights, supplemental benefits & immigration support, payment services, and employee data management, making the platform more affordable and scalable.

CONS

  • Lacks local entities in service countries; no tax penalty guarantee information available.
  • No free trial or plan is offered.
  • Additional fees include setup, onboarding, cycle per employee, year-end fees, and a required deposit.
  • Limited existing integrations, but free use of pre-built APIs and custom API integrations.

  • No free trial or free plan.
  • Doesn’t own entities in all the countries it serves. The platform forms relationships with existing local in-country partners to handle employment in a specific region on the client’s behalf.
  • BI analytics reports and global immigration services cost additional fees.
  • Charges extra fees for setup, onboarding, employee cycle, and tax filing. Also requires a refundable deposit.
  • Built-in integration options aren’t very robust. However, the platform does offer pre-built APIs, SFTP, and custom API integrations for free.

Papaya Global Review

Papaya Global is highly favored by both users we've engaged with and our editorial team. We’ve been familiar with the tool since early 2021, and it immediately stood out for its transparent pricing, comprehensive HR tools, robust BI analytics, and local customer support.

The platform caters to employers and staff alike, providing unified access to payroll, payments, and workforce analytics. It ensures automated payments in local currency, customized benefit packages, and multilingual pay slips across 160+ countries. Additionally, AI-powered engines scrutinize invoices for precision.

In-house benefits experts are at your service for location-specific advice at no extra cost. Employees benefit from a user-friendly self-service portal for onboarding, time off requests, document checks, and payslip reviews. The recently launched mobile app (as of February 2023) offers even greater accessibility, allowing access to payment calendars, bank details, and company announcements on the go.

They also offer a unique global equity management feature, enabling equity distribution to employees, regardless of location. The platform excels in providing dynamic visual insights for payroll and HR, billing, and administrative data.

There are critical factors to consider when evaluating Papaya Global for your company’s needs. For example, depending on the service region, Papaya may or may not have its own local entity set up, which means they will rely on third-party local partners. Additionally, though pricing transparency is a strength, additional expenses like setup fees per location, onboarding fees, cycle fees per employee, year-end tax filing fees, and a refundable deposit should be considered. We advise evaluating and outlining all the ins and outs specific to your team’s needs and then meeting with Papaya Global’s team for a comprehensive quote tailored to you.

Papaya Global Customers

Fiverr, Toyota, Wix, Deezer, Intel, Johnson & Johnson, Microsoft

Papaya Global Pricing

  • Full-Service Payroll service: Starts at $12 per employee per month, with flexible options based on operational needs.
  • Payroll Platform License service: Begins at $3 per employee per location for tech upgrades.
  • Data and Insights Platform License service: From $150 per employee per month, offering real-time analytics on payroll costs and headcount.
  • Payments-as-a-Service service: Starting at $3 per employee per month, delivering a dedicated workforce payment platform.
  • Global EOR plan: Ranges from $650 to $1000 per employee per month for comprehensive EOR management.
  • Contractor Management & IC Compliance plan: Tailored services for outsourced contractors, starting at $2 per contractor per month.
  • Global expertise services: Starting at $190 per month per employee, this lets you add the global health plan, immigration support, and global equity for employees.

How has Papaya Global Changed Over Time?

Their benefits offering has grown with time, along with equity management. These tools get more robust each time we get an update from the team at Papaya. For example, their benefits offering has evolved to focus more on holistic well-being, covering mental health and featuring e-services like telehealth and self-care tracking apps.

As for their equity management tool, it can now support a vast spectrum of options, including (NQSOP; ISO; ESOP), Restricted Stock Units, Cryptocurrency, Employee Share Purchase Plans, and even Phantom Stock Plans.

Best For

Papaya Global is a good choice for streamlining global payroll and benefits operations in countries with established entities. It's particularly valuable for businesses with international hires within Papaya Global’s extensive country coverage.

Papaya Global in action
Reviewer's Rating
7/10

I primarily used Papaya Global to ensure we were hiring the right people globally while complying with local labor laws. It was invaluable when onboarding new employees, making sure everyone felt welcome and informed, no matter their location. The tool’s reporting capabilities were also extremely useful, particularly when reviewing compensation to ensure fair and competitive pay.

Additionally, it helped manage day-to-day HR tasks like monitoring employee well-being and managing benefits. It was essential in keeping everything organized and transparent across the company, regardless of where employees were based. I used it frequently, as it was like a Swiss Army knife for all HR tasks, especially for managing global operations.

What do you like about this tool?

I liked the main dashboard because it was user-friendly, allowing me to access important information quickly. Papaya Global integrated well with the client's existing HR tools, making it easier for everyone and ensuring smooth data flow. The reporting was accurate, providing the exact details needed for decision-making. Lastly, the tool had great scalability, adapting to the client’s needs as they grew without any issues.

Why did your organization buy this tool, and how long have you used it for?

I used Papaya Global while working with a client as a freelancer in HR. They started using it because managing HR tasks across different countries was becoming overly complicated and time-consuming. They struggled to keep up with the various labor laws and maintain communication with their team spread around the globe. The tool was a lifesaver, providing a single platform to handle everything and keep everyone aligned.

Personally, I’ve been using it for about two years, and it has been incredibly helpful. It automates repetitive tasks that used to take up a lot of my time, all with the click of a button. It also integrates seamlessly with their other HR systems, allowing information to flow smoothly. It has saved both me and the client significant time and effort.

What do you dislike about this tool?

One major downside is that Papaya Global is quite expensive for what it offers. It doesn’t have enough advanced features to fully justify the cost. Additionally, it’s not very customizable, so it can be difficult to adapt it to specific business needs. While it automates some tasks, many actions still need to be done manually, which is disappointing considering the price. It also has a steep learning curve, so new users might struggle to get accustomed to it quickly, which can slow down adoption. Finally, customer support is not very responsive, which can disrupt workflows when issues arise.

How is this tool different than their competitors?

Papaya Global stands out for its Employer of Record feature, which is especially helpful for managing legal compliance overseas. It effectively handles the regulatory challenges of working across different countries, providing peace of mind without the need for a large legal team. Although I haven’t used other tools, this one excels in handling international employment and compliance. The biggest advantage is the confidence it offers in ensuring compliance globally. Managing complex HR tasks across different countries is much easier with this tool, making it invaluable to our company.

What Instructions should people think about when buying this type of tool?

When considering a tool like Papaya Global, it’s crucial to assess your company’s global footprint and ensure the tool can handle payroll, legal matters, and hiring across multiple countries. It’s also important to choose a tool that works in locations where you don’t have an office, as this helps you stay compliant with local laws.

Usability is another key factor; a user-friendly tool will help your HR team get up to speed quickly and keep operations running smoothly. Lastly, verify that the tool integrates well with your existing HR systems to allow for seamless data transfer.

How has this tool changed or evolved over time to meet users needs?

By expanding to more countries, Papaya Global has stayed ahead of the competition. It now offers a broader range of services, helping companies manage global offices effectively. Over time, it has improved its legal compliance capabilities, which is critical when dealing with different countries' regulations. The tool has also become smarter with automation and reporting, streamlining processes and freeing up users to focus on more important decisions.

In addition, the platform has been enhanced to make navigation easier, even as it grows more powerful. This has made it a go-to choice for companies with employees spread across the globe.

Let's not forget about the look and feel of the thing. Papaya Global has put a lot of effort into making sure that using their platform is as easy as pie. It's all about making it simple to understand and navigate, even as it gets bigger and more powerful. This has turned it into a go-to choice for companies with employees scattered across the globe.

What specific type of user or organization is this tool very good for?

Papaya Global is ideal for large businesses that deal with complex salary management, especially when they operate in multiple countries. It’s perfect for companies with a diverse global workforce that need a robust system to comply with various labor laws and regulations.

Businesses that value seamless integration with existing HR systems and require advanced technology to handle complex tasks will find this tool especially beneficial. Even if a company doesn’t have offices in every country they hire from, this tool can manage payroll effortlessly.

What specific type of user or organization would this tool not be a good fit for?

Papaya Global might not be the best pick for companies with basic payroll needs because it could come with more bells and whistles than they actually need. If you're a small business with a tight wallet, the price might seem a bit steep, especially if you're not looking to manage payroll across different countries.

Plus, if your team isn't full of tech personnel or HR minded individuals, you might find it a bit tricky to use and might not get the most out of all its fancy features. For places like that, something simpler and easier on the budget might be the way to go.

Namely

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Namely
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Popularity Score
4.7 / 5
User Score
4.1 / 5
Product Score
4.6 / 5

Why we picked Namely

Namely provides a quick and easy payroll solution with modern design and UX. Their all-in-one HR platform can be used by any company really, though they pay close attention to mid-market companies.

PROS

  • Namely's user interface is highly praised by users. It is clean and quite intuitive despite the platform's comprehensive feature coverage.
  • The employee onboarding module includes a user-friendly wizard that effectively guides new hires through necessary steps and tasks.
  • Along with Namely’s built-in features for data management, recruiting, onboarding, time off tracking, payroll, and benefits administration, Namely offers managed payroll and benefits administration services for those needing extra assistance.
  • The majority of users are able to navigate Namely without any issues. They find the UI to be intuitive and clean, despite the fact that the platform has lots of features. 
  • Namely’s employee onboarding module gets a alot of praise from users. It features an easy-to-follow wizard, which helps new hires get on quickly and be clear on what they need to do. 
  • Besides the platform’s built in features for data management, recruiting, onboarding, time off tracking, payroll and benefits administration, there are also managed payroll and benefits administration services you can opt for to reduce the burden on your internal teams. 

CONS

  • Namely primarily caters to U.S.-based companies, which makes it unsuitable for organizations needing to manage pay and benefits for employees in other countries.
  • The implementation process of Namely can be time-consuming, typically taking a minimum of 6-8 weeks.
  • Despite how big of a player Namely is in the HR space, it lacks employee development features like skill training, career pathing, and succession planning.
  • Before purchasing Namely, it is essential to ensure compatibility with your current benefits provider, as there have been reported instances of Namely's team encouraging users to switch to more expensive providers.
  • Namely primarily operates in the U.S., which means if you’re looking for a global payroll and benefits provider, this platform isn’t for you.
  • Though many praise the platform’s ease of use, it does take long to implement it. Namely’s own team says that an average implementation takes between 6-8 weeks.
  • For a platform of Namely’s size, there currently aren’t any features that focus on employee development such as skill training, career pathing, succession planning etc. 
  • You’ll need to check beforehand if Namely can work with your existing benefits provider, if you have one. There have been a few reports (but not few enough to ignore) about Namely’s team convincing customers to change their benefits provider to providers that charged them more. 
Namely's payroll dashboard

Namely Review

Namely’s all-in-one platform comes with a payroll module for processing salaries on time and without any errors. It can help you with a lot, including calculating wages, deductions, and taxes, and generating pay stubs for your employees. The platform is also always up-to-date with the ever-changing payroll regulations and tax laws to ensure you don’t get penalized and that everything pertaining to your employees’ payments is above board.

We like any product with employee self-service features and Namely checks that box of ours. Your staff can log in to a dedicated dashboard to access and manage their payroll information, update personal details, and view pay stubs whenever needed. Namely also packs a robust reporting module to get a holistic view of your company’s payroll and valuable statistics to make informed decisions.

Namely Customers

Greenhouse, Bevi, and Workwave are among Namely’s 1000+ customers.

Namely Pricing

Namely has custom pricing that varies according to the extent of your need. You can contact the Sales team for an estimate.

How has Namely Changed Over Time?

Best For

Namely predominantly serves mid-sized companies across different verticals.

Namely in action
Reviewer's Rating
8/10

I used Namely regularly, primarily for onboarding processes, including e-verify. It streamlined new hire documentation, eliminating the need for paper forms. Employees found it intuitive and effective for timekeeping, which made adoption smoother.

I also relied on Namely to ensure HR compliance and oversee payroll, although the payroll specialist managed the day-to-day processing.

One challenge was entering direct deposit and tax form information, which initially created extra work for the HR team. However, I believe these issues have since been resolved, as this was several years ago.

What do you like about this tool?

I liked how easy it made onboarding new employees.

The ability to manage and store electronic files was a significant advantage.

The reporting dashboard was clear and helpful for monitoring key metrics.

Employees found it easy to access their paystubs and tax information.

The interface, with its social media-like design, was user-friendly and relatable for many employees.

Why did your organization buy this tool, and how long have you used it for?

I consulted with an organization for about one year and administered Namely. They were a small but growing business in need of an HR and payroll solution to manage their expanding workforce.

Namely was chosen because it met the needs of various types of organizations and had the flexibility to grow alongside the company as their requirements evolved. I appreciated the compliance features, which helped me stay on top of regulations and deadlines.

The tool was also within the budget approved by the CFO and addressed the needs of both the HR department and employees effectively.

What do you dislike about this tool?

When I first used it, the platform was new and had some glitches.

Payroll processing was initially difficult for the payroll specialist to adapt to.

Learning which reports were essential versus optional required more guidance than was provided.

I would have appreciated more hands-on support during the implementation phase.

The search function did not perform as effectively as I would have liked at the time.

How is this tool different than their competitors?

Namely has a more modern and visually appealing interface compared to some competitors.

It promotes diversity and inclusion through its design and functionality.

Its scalable features are suitable for small to mid-sized companies, though larger organizations may need to explore alternatives.

Compared to tools like ADP or UKG, Namely is a more affordable option, though it may lack some of the advanced features those platforms offer.

While Rippling is a strong competitor, I prefer Namely’s design and user-friendly interface.

What Instructions should people think about when buying this type of tool?

It’s important to have an experienced payroll person or request training to ensure smooth adoption, as Namely may not be as intuitive as other platforms like UKG or ADP.

Fully prepare questions for your implementation specialist to maximize the benefits of the tool.

Be aware of the states where your employees work, as compliance requirements can vary significantly.

Understand your organization’s growth plans to ensure the tool can scale with your business effectively.

How has this tool changed or evolved over time to meet users needs?

Namely has added new features, including AI-powered tools, to improve functionality.

The interface has become more user-friendly, addressing previous concerns about the search and self-service features.

Employees now find it easier to access essential HR and payroll information.

What specific type of user or organization is this tool very good for?

I think Namely is great for small to mid-size organizations, but I remember it was a tool that scaled to a limit, and if you got too big, a different solution would be better. It possibly would be at the point a larger org could use them, but not sure they are there yet.

I know one of their main competitors is Rippling, so a user or organization should research both before making a decision. I’d also find out if there is a specific person to contact or just a generic number for questions. Over the years, I have been using many tools, and I personally like a particular person or team to work with.

What specific type of user or organization would this tool not be a good fit for?

Namely may not suit organizations that lack clarity about their HR and payroll needs or have no plan for automation.

It is also less suitable for businesses with low-level or non-technical HR or payroll staff who may struggle with implementation.

Companies accustomed to a single tool throughout their history may find transitioning to Namely challenging.

Why Payroll and Benefits Software?

There are a few apparent use cases for payroll and benefits software. However, we also wanted to explain some of the benefits that may not be as self-evident. Here is the “why” behind buying new payroll and benefits software:

  • Pain-free payroll: These solutions will run payroll for you in a streamlined way that reduces your time and effort. To teams using outdated systems or completing operations manually, this could mean hours or even days saved per pay period.
  • ‍Simplify health benefits: These solutions guide you through the benefits selection process, sometimes with a trusted consultant who recommends packages that fit your company well. Your employees can then choose which option is right for them during open enrollment, qualifying events, or onboarding.‍
  • Access to experts: Managing benefits and payroll internally can be complicated, especially if this is not your day-to-day focus. You must be aware of and keep up-to-date with a wide range of regulations and requirements, as they can change frequently! To assist with this, the best benefits and payroll solutions offer day-to-day customer support and will work closely with you when making strategic decisions and regulatory updates.‍
  • Access to better health plans: The best payroll and benefits solutions provide you with greater access to competitive employee benefits to create a package that makes the most sense for your employees. You will also be able to compare plans from different providers more easily and therefore ensure you have selected the best package for your business’s needs.‍
  • Cost-effective: Using an external vendor for payroll and benefits will help decrease the number of employees you need for this function and help save on costs in technology, support, and training.‍
  • Save time: On average, 19% of small businesses spend 80+ hours a year on federal taxes alone. Small and medium businesses that arm themselves with the right solution to handle payroll and efficiently manage benefits save a lot of time, resulting in their ability to allocate time to their core business and product.‍
  • Ease of use: Software solutions today are serious about their product experience. They have built their platforms with their various end users in mind and provide them with a simple-to-use, mobile-friendly, and feature-rich experience. Your employees can now look up co-pays on mobile when at the doctor, or request time off in a given pay period.‍
  • Increase employee retention: With greater access to a wide range of employee benefit insurance and retirement plans, you will be able to ensure that your employees feel taken care of. Naturally, this has a considerable sway towards employee retention.‍
  • Aids in your talent strategy: The right payroll and benefits software helps you attract talent by offering the best and most comprehensive benefits packages. An AICPA survey found that 80% of those polled would choose a role with a comprehensive benefits package versus a position with a much higher salary but no benefits.‍
  • Enhanced security benefits: Most top payroll and benefits vendors will have high levels of security that contemplate HIPPA and have varying levels of SOC compliance.‍
  • Compliance guarantee: According to recent payroll statistics, 1 in 2 companies have been penalized for non-compliant payroll. Payroll and benefits software have access to the most up-to-date information which means that you never have to worry about missing tax notices and other regulatory notices. This is a huge benefit as you will help protect your company and reduce your risk of compliance-related expenditures.

Pro Tips on Payroll and Benefits Software

Key Features of Payroll and Benefits Software

The majority of the top-rated benefits and payroll solutions provide feature-rich offerings that are wrapped into an intuitive user experience. While we’ve focused on payroll and benefits, there are additional add-ons that you may also be interested in, especially if you do not currently have another solution in place. Many of these also map to the demo questions we have suggested below:

  • Payroll software features: Automated and unlimited multi-state and global payroll runs (Plus contractor & vendor payments, tips reporting), off-schedule payroll runs, all tax filing/payments, multiple pay-rates and schedules, reporting including year-end payroll reporting, and direct deposit.
  • Employee benefits admin software features: Employee self-service (including self-service benefits enrollment and changes), benefits administration & cobra administration (health, dental, vision), and additional benefits options including 401K/retirement, life insurance & disability, FSA, HSA, commuter, and additional supplemental benefits.
  • Other important features: Time tracking & paid time off, HR documentation & PTO policies, employee directory & surveys, workers’ compensation & risk mitigation, new hire onboarding, HR expertise (varied based on level), online resource center (Best practices, FAQs, and more), and mobile friendly and/or mobile app.

How to Choose a Payroll and Benefits Solution

The following is what we’ve learned over the years:

  • Choose a payroll service that has a track record for serving companies of your size.
  • Remember, change management requires a team effort. You may need to involve a few different teams during the buying and implementation process including your operations, HR/recruiting, information technology, and communications teams.
  • Core features that you probably already have and that employees/HR are used to, like direct deposit, automated pay stub distribution, and payroll taxes need to be in any future offering you use.
  • Don’t forget about integrations! It’s important that any new system can sync with the rest of the tools in your tech stack at least in some sense.
  • Make sure the vendor that you choose can operate in all of your office locations (don’t forget your remote employees). Several of the vendors we’ve outlined here are among the best global payroll providers, but many do have a heavier focus on the United States.
  • Documentation is paramount— get your ducks in a row in advance to help streamline implementation and prevent any delays that could have a negative impact on employees. Nobody’s going to be that excited about the new payroll and benefits system if the next checks or deposits are going to be late. 
  • Choose a vendor that is compliant with the most recent regulations and that takes data privacy very seriously. HIPAA and tax payment violations can be extremely costly.
  • If you already have an insurance broker with whom you like to work, make sure that your new vendor allows for this— not all of them do, and those that do may charge an additional fee.
  • If you are moving to benefits with a provider, remember to report any employees who are on COBRA to the new provider and make sure to ask if they assist in COBRA administration.
  • Lastly, choose a vendor that you can grow with. Make sure that the vendor is confident in their ability to work with you based on your targeted employee growth rates as a company.

Payroll and Benefits Software Pricing

The cost of payroll and benefits software varies based on company size and feature requirements:

  • Payroll Software for Small Businesses: Entry-level solutions can start as low as $19 per month. For example, Gusto offers a "Simple" plan at $40 per month plus $6 per employee, which includes full-service payroll and basic onboarding.
  • Payroll Tools for Medium-Sized Businesses: Plans typically begin around $50 per month and can exceed $1,000, depending on the number of employees and desired features. These plans often offer advanced payroll features, HR support, and benefits administration.
  • Payroll Solutions for Large Enterprises: Due to complex needs, such as managing a diverse workforce across multiple locations, comprehensive payroll solutions often start in the four-figure range monthly. These packages usually provide extensive support for multi-state taxes, advanced reporting, and dedicated customer service. 

Demos Questions to Ask Vendors

Once you have chosen a few vendors to demo, it is imperative to ask pertinent questions. Here is a list of questions we think you should ask on demos.

Support:

  • Who will be on my support team during the payroll software implementation, how will that change after I’m set up?
  • What the the specific steps our company will have to go through to get this setup and how long does each take?
  • What internal stakeholders do I need to bring into this?
  • What are the support SLAs?
  • How big is your biggest customer and how small is your smallest customer? What is the size of your average customer?
  • What are the most common reasons that companies don’t succeed?
  • How will our pricing change as we scale?

Tech & Security:

  • Can you walk me through the typical workflows that HR would go through? Employees?
  • What is the mobile experience for HR and employees?
  • What’s on your product roadmap?
  • Do you support multi-factor authentication?
  • Do you support single sign-on?
  • Are you SOC 2 compliant?
  • What is your security audit process?
  • How do you keep our data safe?

Regulatory & Compliance:

  • Do you have a regulatory compliance team?
  • Who handles regulatory updates for taxes, HR, or benefits?
  • How will I get updated on regulatory changes relevant to my business?
  • Do you handle payroll in my state (within the U.S.)?
  • Do you handle international payroll services (if you operate internationally)?
  • Are you GDPR compliant?
  • How are tax filings handled?  Is there an extra charge for this?
  • Do you handle new hire onboarding reporting and forms?
  • Are you ACA-compliant? What about HIPAA and ERISA?
  • How will you handle benefits for my employees in different states and, if applicable, remote employees?
  • How can my accountant or finance team access the relevant files?

Payroll Integrations and Process:

  • Is your offering full-service payroll or a tool that I will use to run my own payroll?
  • How are payroll taxes handled? How are tax forms generated?
  • What standard integrations do you support? Do you integrate with my existing technologies (accounting software, HRIS, ATS)?
  • How will direct deposit work with our employee bank accounts?

Payroll Software FAQs

What is payroll software?

Payroll software is a solution designed to manage, automate, record and organize payment of a company’s employees.

What is benefits software?

Benefits software is a solution designed to take over all administrative benefits tasks, including managing and organizing health insurance, retirement programs, time off and leave.

Can my company do payroll and benefits without software?

Yes, your company can process payroll and benefits without the assistance of software. However, manually taking care of payroll and benefits requires a lot of time and effort. On average, over 20% of small businesses spend 120+ hours dealing just with federal employee taxes. That’s before even considering benefits management. That time is better spent perfecting your business or product, therefore automating payroll is a worthy investment.

Do software providers offer both payroll and benefits software together?

Yes, many payroll vendors offer a benefits solution and vice versa.

Need Help Shortlisting for the Best Options for Your Business?

For those press on time and want to narrow the search to the top payroll and benefits solutions that most align with their organization’s priorities and budget, SSR Advisors provide a transparent, unbiased shortlist of 2–3 recommendations from 1,000+ vendors across HRIS, Payroll, and HCM—for free. Get in touch with one of our advisors today!

About the Author

Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
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Rodrigo has worked in tech since 2015 across various marketing and product roles. All the while, he's stayed active as a journalist, musician, and avid traveler. He's been a writer and editor at SSR since 2020, covering software niches like payroll, HCM, workforce planning, AI Recruiting, and whatever spikes his interest. He's always on the lookout for the right software and tools—whether it's for managing business processes or to fuel his many hobbies. Rodrigo studied Journalism at the University of North Texas and Marketing and Communications at Tec de Monterrey. You can see more of his writing at: http://rvmrosas.com/

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