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Best Payroll and Benefits Software

Best Payroll and Benefits Software Solutions in 2026

An unbiased review of the best payroll and benefits software, handpicked by SSR payroll experts.

Rodrigo Vázquez-Mellado
Written by
Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
Contributing Experts
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Last Updated: Apr 06, 2026
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Visit Website
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Learn More
TOP
Best for midsize companies
Paylocity
4.2
Popularity Score
4.3
User Score
4.1
Product  Score
Visit Website
TOP
Best for midsize companies
Paylocity
4.2
Popularity Score
4.3
User Score
4.1
Product  Score
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TOP
Highly scalable payroll and HR for solopreneurs and SMBs
Paychex
4.1
Popularity Score
3.9
User Score
4.1
Product  Score
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TOP
Highly scalable payroll and HR for solopreneurs and SMBs
Paychex
4.1
Popularity Score
3.9
User Score
4.1
Product  Score
Learn More
TOP
Best talent acquisition tool for enterprise employers
Greenhouse
4.5
Popularity Score
4.4
User Score
4.6
Product  Score
Visit Website
TOP
Best talent acquisition tool for enterprise employers
Greenhouse
4.5
Popularity Score
4.4
User Score
4.6
Product  Score
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TOP
Go-to HRIS for U.S.-based small and midsized businesses
BambooHR
4.5
Popularity Score
4.5
User Score
4.4
Product  Score
Visit Website
TOP
Go-to HRIS for U.S.-based small and midsized businesses
BambooHR
4.5
Popularity Score
4.5
User Score
4.4
Product  Score
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Best Payroll and Benefits Software

Papaya GlobalIdeal for multi-national teams
QuickBooksTop choice for simplicity
OnPayBest for affordability
RemoteBest for remote-first teams
PaycomSound option for midmarket companies
PaycorBest for U.S. companies
NamelySelf-service payroll and benefits solution

ADP

: Best for large enterprises

Gusto

: Best for small businesses

Rippling

: Best for HR automation

Paychex

: Best for multi-state payroll

TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Visit Website
TOP
Best for distributed teams
Deel
4.4
Popularity Score
4.6
User Score
4.5
Product  Score
Learn More
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Visit Website
TOP
Best for SMB payroll and benefits administration
Justworks
4.0
Popularity Score
4.6
User Score
4.4
Product  Score
Learn More
TOP
Best for midsize companies
Paylocity
4.2
Popularity Score
4.3
User Score
4.1
Product  Score
Visit Website
TOP
Best for midsize companies
Paylocity
4.2
Popularity Score
4.3
User Score
4.1
Product  Score
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Over 3 million HR leaders trust our advice

Introduction to Payroll and Benefits Software

Payroll processing and employee benefits go hand in hand, but not all payroll software can nicely handle both. We've been reviewing payroll software since 2018 and have checked out hundreds of options – that's what led us to make this buyer's guide.

Read on to find out which platforms that are great at both payroll and benefits, plus expert advice on picking the right vendor, things to watch out for, major benefits, and pricing.

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Our Criteria: Here's How We Chose The Best Payroll and Benefits Software

To select the best payroll and benefits software and to ensure we specifically list products offering this combination of functionality rather than general payroll software, we did demos, conducted user interviews, and tested dozens of tools that met the basic requirement. The ones that made the cut excel particularly in three key factors: ease of use, payroll automation, and benefits packages.

  • Ease of use: The sweet spot is a tool where everything is easy to figure out; you’re not overloaded with buttons and text, yet you don’t sacrifice robustness and capabilities. These tools are all remarkable in the way they solve this challenge. 
  • Payroll automation: Something is not quite right if a payroll tool doesn’t let you automate a good portion of the job with confidence. We prioritized vendors who are pushing the envelope here. 
  • Benefits packages: To be a best-in-class payroll and benefits tool, the benefits module needs to go beyond the basics. Tools that just do 1-2 benefits on top of payroll don’t cut it. We’re looking for those that offer good variety, and even for international teams, on top of a world-class payroll product. 

To learn more about our process for vetting software companies, you can read this blog on how we evaluate HR tech vendors.

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Compare the Best Payroll and Benefits Software

Popularity Score
Best for
Key Differentiator
Pricing
Free Trial
Customers
Users Score
Product Score
4.4
Teams that include full-time employees and contractors
Good bet for EOR/Contractor Management parity
Starts at $29/mo
Get pricing info
No
40,000+ companies
4.6
4.5
4.0
U.S.-based SMBs
IRS CPEO-certified payroll
$8/employee/month + $50 base fee
Get pricing info
No
N/A
4.6
4.4
4.2
US-based mid-sized companies looking for payroll + benefits
Comprehensive payroll platform with great customer support
Custom Pricing
Get pricing info
No
40,000+ companies
4.3
4.1
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

Need Help? Get Custom Recommendations for Best Payroll and Benefits Software

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Detailed Reviews of the Best Payroll and Benefits Software

Deel

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Deel
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Popularity Score
4.4 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Deel

Deel’s software was designed for payroll compliance in over 130 countries. It also incorporates some core HR features and has a notably easy-to-use interface.

PROS

  • Deel excels in customer support, offering around-the-clock in-app help and an industry-leading 2-3 day onboarding speed. Users can also access local payroll experts across jurisdictions, which aids contractors in establishing themselves as LLCs, for instance.
  • Integration with popular software like Quickbooks, Bamboo HR, and Greenhouse, along with customizable integrations, streamlines processes.
  • Tech-enhanced self-service approach for quick setup. Identity verification is swift, often under 24 hours.
  • Automated invoice generation for both company and contractor/employee sides.
  • Excellent 24/7 customer service with fast onboarding (2-3 days) and local payroll experts in each jurisdiction.
  • Seamless integration with platforms like QuickBooks, BambooHR, and Greenhouse, plus custom integration options.
  • User-friendly, self-service features enable quick setup; identity verification often takes under 24 hours.
  • Automated invoices simplify payments, provided they're in English.

CONS

  • The benefits offered could be considered basic compared to more specialized vendors.
  • Certain modules like onboarding automation are only offered as add-ons at an additional cost.
  • Flexibility is limited in modifying contracts or service agreements; changes often require addenda.
  • A $5 payout fee is applicable.
  • Invoice generation appears to be available exclusively in English.
  • Key features like onboarding automation are add-ons, which may increase costs.
  • Limited flexibility in modifying contracts or service agreements; changes often require an addendum.
  • Invoices cannot be generated in languages other than English.

Deel Review

Deel is one of the top companies for international payroll. If you have an international team of remote workers, it’s a tool that’s worth looking into. You can use it to hire people as contractors or as full-time employees through either the EOR or PEO offerings.

Deel payroll and benefits software

The tool itself is quite easy to use and ever-expanding. Since we first became familiar with the tool, Deel has grown to include basic HR features, as well as a myriad of other hiring workflows. These include background checks, equity plans, flexible workspaces, employee onboarding, visa and immigration consulting, and more.

Deel Customers

40,000+ organizations, including Andela, HomeLight, and Makerpad.

Deel Pricing

Deel offers comprehensive payroll and benefits solutions.

Managed Payroll:

  • Global ($29/employee/month): Fully managed, including tax, multi-currency, reporting, and integrations.
  • US ($24/employee/month): Compliant federal/state/local tax filing (W-2, 1099) and compliance across all states, with integrations.
  • Self-serve: Available in US, UK, Canada, Singapore, offering country-specific compliance and reporting, with optional expert support.
  • Add-ons: Payroll Connect (reporting), Treasury services (funding), and Premium expenses (reimbursement/approvals).

Deel Benefits:

  • Benefits Admin: Unified administration for EOR, PEO, and payroll, covering plan tools, enrollment/renewal reporting, QLE management, and carrier integration.
  • Benefits Marketplace: Compare and purchase global statutory and optional benefits via a brokerage network.
  • Managed Benefits: End-to-end administration, including employee helpdesk, QLE and renewal coordination.

How has Deel Changed Over Time?

As a new product, Deel has changed a lot since its inception. Its newest offering, DeelHR, allows companies to complete most of their HR operations tasks in Deel.

Best For

Businesses with a mix of full-time employees, contractors, and freelancers overseas, especially those that require multi-country payroll, will benefit from Deel's payroll and benefits services.

Deel in action
Reviewer's Rating
6/10

Deel is used daily by the HR team, as it integrates all the necessary tools into a single system. The team uses the recruiting platform along with the Deel Talent Network of recruiters. The global-first platform provides visibility into the entire worker lifecycle, allowing us to monitor employee trends across departments and levels of the company.

Recently, Deel released new modules, including a workforce planning module, which has been helpful for growing teams within the organization. This module has supported growth tracking through custom approval workflows.

What do you like about Deel?
  • I like their AI-led ATS, which sets them apart from many competing systems.
  • The Deel Talent Network is a valuable resource for finding recruiters and recruiting firms without signing additional contracts or sourcing them independently.
  • Deel continues to evolve to meet user needs, and the system regularly alerts users to compliance changes. For example, there was an alert that the state of Hawaii will increase its minimum wage in 2028, allowing users to remain compliant with state laws.
Why did your organization buy Deel, and how long have you used it for?

The organization I worked for chose Deel for its global compliance capabilities. The company has employees across multiple countries, so it was important to find a platform that could help the team manage compliance from one country to another.

The key features that stand out beyond the global platform include their AI-led ATS and their talent network of pre-vetted recruiters. These tools helped streamline recruiting and compliance within one system. The platform has been in use for about one year.

What do you dislike about Deel?
  • Deel is not an affordable option for many companies.
  • For domestic-only companies, even though Deel offers strong services, it may not provide the best value.
  • With frequent updates and new features, HR teams must dedicate time to learning and keeping up with system changes.
How is Deel different than their competitors?

Its global compliance capabilities are a major differentiator from competitors, along with its AI-led ATS.

What Instructions should people think about when buying this type of tool?

Before purchasing Deel, consider where your employees are located. If your workforce spans multiple countries, this may be a strong option. If your organization is primarily domestic, evaluate whether the cost aligns with the value provided. Deel is technology-focused, including AI-driven features, so teams that prefer simpler systems may find it overwhelming.

How has Deel changed or evolved over time to meet users needs?

Deel frequently releases new modules, including the recent workforce planning module.

What specific type of user or organization is Deel very good for?

A global organization with employees in two or more countries can benefit from Deel.

What specific type of user or organization would Deel not be a good fit for?

Domestic-only companies do not need Deel.

Justworks

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Justworks
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Popularity Score
4 / 5
User Score
4.6 / 5
Product Score
4.4 / 5

Why we picked Justworks

We picked Justworks for their strong compliance pedigree and long-standing PEO expertise. With IRS CPEO certification, ESAC accreditation, and over a decade of experience delivering HR services, the vendor offers payroll and benefits tools backed by proven compliance infrastructure.

PROS

  • IRS Certified Professional Employer Organization (CPEO) and ESAC accredited, reflecting strong compliance standards.
  • Transparent payroll pricing starting at $8 per employee per month plus a $50 monthly base fee.
  • Integrated HR platform includes onboarding, PTO management, employee directories, and document storage.
  • Automated payroll for salaried employees reduces administrative overhead.
  • Guided benefits enrollment with plan explanations helps employees make informed choices.
  • Strong support infrastructure with chat, phone, email, Slack, and text support options.
  • IRS Certified Professional Employer Organization (CPEO) and ESAC accredited, reflecting strong compliance standards.
  • Transparent payroll pricing starting at $8 per employee per month plus a $50 monthly base fee.
  • Integrated HR platform includes onboarding, PTO management, employee directories, and document storage.
  • Automated payroll for salaried employees reduces administrative overhead.
  • Guided benefits enrollment with plan explanations helps employees make informed choices.
  • Strong support infrastructure with chat, phone, email, Slack, and text support options.

CONS

  • Core benefits such as medical, dental, and vision insurance are offered as add-ons.
  • Pricing for benefits depends on carriers and market availability.
  • Some organizations may still require third-party HR tools for deeper workforce analytics.
  • Core benefits such as medical, dental, and vision insurance are offered as add-ons.
  • Pricing for benefits depends on carriers and market availability.
  • Some organizations may still require third-party HR tools for deeper workforce analytics.

Justworks Review

For organizations that value simplicity, responsive support, and strong compliance credentials, Justworks offers a payroll and benefits platform that appears reliable and easy to adopt. During the product walkthrough, the admin dashboard immediately surfaced upcoming payroll runs, pending PTO approvals, and onboarding alerts. Salaried payroll ran automatically, making the process feel simple. And based on the demo we reviewed, administrators can still make adjustments, such as bonuses or commissions, either individually or through bulk uploads.

Justworks payroll and benefits platform dashboard

Benefits enrollment is handled through the same interface. In the employee view we tested, the platform walked through plan selection step by step, showing medical, dental, and vision options along with the employee’s monthly contribution before confirming enrollment. Each plan included explanations that appeared when hovering over plan details, which helps clarify insurance terminology.

Another benefit feature worth highlighting is Health Advocate. According to Justworks, employees can call a HIPAA-compliant hotline to speak with a healthcare professional who helps them evaluate plan options. Since we weren’t able to test that service directly, this assessment is based on the vendor’s explanation and user feedback about how the service supports employees who may be unfamiliar with employer-sponsored health coverage.

Beyond payroll and benefits, Justworks includes several HR basics that many small companies would otherwise manage through separate tools. Employees can request PTO, access company directories, review payroll information, and view documents within the same system. These workflows are also available through the mobile app.

During the demo, we also saw how employees and administrators can reach support directly from within the platform through chat. The vendor claims responses can sometimes arrive within two minutes. While we weren’t able to test response times ourselves, the speed and accessibility of support were consistently highlighted in user feedback we reviewed.

Much of Justworks’ credibility comes from its history as a Professional Employer Organization. The company has operated as a PEO since 2012 and holds IRS CPEO certification and ESAC accreditation. These credentials indicate compliance with strict financial and regulatory standards, providing additional reassurance to companies entrusting payroll tax filings and benefits administration to a third party.

That said, Justworks still seems best suited for small and mid-sized businesses rather than large enterprises. Companies that require extensive HR customization or very advanced workforce analytics may need a more complex HR suite.

Justworks Customers

1up, Acterra, Andie Swim, Artemis Ward, Aunt Flow, beehiv, Capsule

Justworks Pricing

The Payroll Plan has a base fee of $50 plus $8 per employee per month, covering payroll, HR tools, expert support, and time tracking. Benefits start at $8 per eligible employee for medical, dental, and vision insurance, with additional options including COBRA, 401(k), HSA/FSA, commuter benefits, life, and disability insurance.

How has Justworks Changed Over Time?

Best For

Small and mid-sized U.S. businesses that want easy payroll and benefits administration today and the option to move to a PEO as they grow.

Justworks in action
Reviewer's Rating
9/10

Justworks streamlines all HR processes for the company. Its tracking tools for compliance training are helpful particularly in multi-state businesses (as there are different requirements based on location). I use Justworks reporting tools to make accurate assessments for the health of company spending. I run weekly payroll using the service. I also use Justworks to check on competitive pricing for employee benefits.

What do you like about Justworks?

Justworks has excellent and responsive customer service. Their pricing tiers are very affordable. It is a comprehensive service that is friendly to those who aren't tech savvy.

Why did your organization buy Justworks, and how long have you used it for?

We use Justworks to manage payroll and employee benefits. I manage the HR onboarding functions for all new employees. Justworks allows you to track compliance training deadlines. The service also gives regular webinars with tips and tools for managing your business effectively. I have used the service for 3 years.

What do you dislike about Justworks?

Justworks offers a PEO service but it can be tricky to confirm details. The service requires payroll to be run with a longer lead time in case of issues. You have to make sure Justworks actually submits tax withholdings to the IRS in time.

How is Justworks different than their competitors?

Justworks is a great platform. Its interface is easy to navigate and their customer service puts them ahead of competitors.

What Instructions should people think about when buying this type of tool?

Do I need a PEO for my employees? Do my programs integrate smoothly with Justworks platform?

How has Justworks changed or evolved over time to meet users needs?

Justworks has incorporated training and suggestions for employers on how to improve their business. Their webinars are very helpful, particularly if you are new to HR management.

What specific type of user or organization is Justworks very good for?

Justworks is great for small businesses or independent contractors.

What specific type of user or organization would Justworks not be a good fit for?

I would not suggest Justworks to mid-large sized companies.

Paylocity

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Paylocity
Learn More
Popularity Score
4.2 / 5
User Score
4.3 / 5
Product Score
4.1 / 5

Why we picked Paylocity

Paylocity is among the top payroll vendors in the US market thanks to its ease of use and excellent customer support. It’s also quite comprehensive, offering a range of tools from tax to global payroll management, and benefits administration.

PROS

  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.
  • Paylocity’s customer support is highly rated for always being available to answer questions.
  • Global payroll support for 100+ countries.
  • Provides free and unlimited training modules on the website.
  • Paylocity’s mobile app has a good UI and functionality
  • The tool is easy to use for both employees and employers.
  • Has 350+ pre-built integrations.

CONS

  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
  • Undisclosed pricing.
  • It doesn’t have a free trial or free plan.
  • Support is available in English only.
  • It isn’t the best solution for remote teams looking for a tool to manage payroll and benefits for their contractors.
Paylocity Payroll Program dashboard

Paylocity Review

Paylocity is one of the largest payroll providers in the United States but that’s not the main reason we were drawn to it. Our top deciding factors, instead, are its customer service, user-friendliness, and affordability.

We have heard a lot about Paylocity’s customer support, so we wanted to see it for ourselves. We got in touch with the Paylocity team to book a demo, and we really enjoyed the punctuality as they answered our questions and guided us through the software’s setup.

Paylocity is very user-friendly. We like that the ease of use applies not only to the web version but to the mobile app. It is particularly helpful for employees to access the self-service from anywhere to do a quick check on their payroll and benefits, make changes, and submit claims.

While not as advanced as some top enterprise-oriented payroll and benefits vendors, Paylocity’s reporting capabilities can be of benefit to mid-sized teams. There are a few reporting options to choose from or customize to track your benefits costs and see how employees are using their benefits. This information can be helpful enough in making decisions about benefit plans.

Though Paylocity doesn’t disclose its pricing on the website, businesses have praised the platform for its affordability compared to similar options in the marketplace.

Paylocity Customers

Momentus, Watters, Weigel’s, ILC, Upward, HMC, Polywood.

Paylocity Pricing

The exact pricing of Paylocity's offering is not publicly-disclosed.

How has Paylocity Changed Over Time?

Best For

Paylocity is a great option for companies, ideally midsized, looking for an established payroll and benefits software tool that is budget-friendly, user-friendly, and has great customer service.

Paylocity in action
Reviewer's Rating
9/10

Paylocity’s primary purpose for us was processing payroll for multiple-state locations biweekly. We also used the system to onboard new employees once or twice a month.

Additionally, Paylocity helped us register new states whenever necessary. I used Paylocity daily to review employee information and update data. Every two weeks, I ran reports in Paylocity for accounting purposes.

What do you like about Paylocity?

The onboarding team was excellent and provided the support we needed to ensure a smooth transition. Paylocity simplified state registrations, saving the HR team a significant amount of time. Payroll accuracy was consistent, and we could rely on payroll being processed correctly and on time.

Why did your organization buy Paylocity, and how long have you used it for?

Paylocity was chosen because we needed a multi-state payroll provider, and it had the best reviews for accuracy in processing Pennsylvania payroll. We also required a provider to handle state registrations, and Paylocity offered this service.

Accuracy for Pennsylvania payroll was critical due to the extensive attention to detail and knowledge of complex local laws it requires. My first organization used Paylocity for two years, and my last organization used it for one year. Personally, I have used it for a total of three years.

What do you dislike about Paylocity?

Some of the most recent changes made the platform harder to use than it was before. The HRIS side of Paylocity was less user-friendly than I would have liked. Many self-service solutions were provided, and customer support could have been more helpful.

How is Paylocity different than their competitors?

I have used other systems, and payroll accuracy was the key difference between Paylocity and tools like Zenefits. I would recommend Paylocity over any other system I have used.

What Instructions should people think about when buying this type of tool?

When buying a payroll tool, it’s essential to consider the states or countries you need payroll services for and the provider’s accuracy in complying with state, local, or international payroll laws. It’s also important to evaluate the cost per employee or pay run and any additional charges, such as fees for same-day pay runs.

How has Paylocity changed or evolved over time to meet users needs?

I believe some of Paylocity’s recent changes are holding users back. Reporting is not as straightforward as it used to be, making it confusing to locate reports or other information. The user interface could be improved to make it more intuitive.

What specific type of user or organization is Paylocity very good for?

Paylocity is ideal for multi-state organizations that need to maintain payroll compliance across all states.

What specific type of user or organization would Paylocity not be a good fit for?

Paylocity may not be a good fit for very small organizations operating in only one state.

ADP

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ADP
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked ADP

Possibly the longest-standing company in the payroll market, ADP deserves a mention. Their breadth of features includes many other HR workflows which fit enterprises and SMBs alike.

PROS

  • Native, all-in-one technology suite for recruitment, payroll, and compliance.
  • 17 RPO service centers in 14 countries and provide services in 42 different languages.
  • Dedicated team of AIRS-certified recruiting professionals.

CONS

  • Technology options outside ADP’s dedicated HR tools are limited.
ADP's business payroll service software dashboard

ADP Review

ADP is perhaps the best known company in the payroll space. Given their scale, they can offer just about everything your business needs when it comes to payroll and benefits.

ADP Customers

The Boston Globe, Whole Foods, The Bancorp, BP, Douglas Ellman Real Estate, Margaritaville, LongHorn Steakhouse

ADP Pricing

Sometimes ADP has special offers, like getting 3 months free when you sign up for their small business payroll processing plan. However, they don't share the prices for their payroll packages, so you'd have to request a quote to move forward.

How has ADP Changed Over Time?

Best For

ADP is a good bet for companies of many sizes, but they’re certainly not the most self-service product out there. Their products are worth looking into if you’d prefer to have professionals work with you on setting up payroll.

ADP in action
Reviewer's Rating
8/10

I use ADP weekly to provide employees with resources they might need. It could be for a pay stub, to calculate how much they make in 2 weeks, or to check their right to work. I especially like the feature that links to e-verify. That has been very helpful to us. We also use ADP for benefits and open enrollment. I also often point employees or former employees to the tool for self-service options.

What do you like about ADP?

I like that our data sits in one place - makes it easier to find. I especially like the link to e-verify, that brings me peace of mind. I also enjoy the way the user experience is set up for the pay profile.

Why did your organization buy ADP, and how long have you used it for?

I was not a part of the organization when they decided to begin using ADP. My understanding is, we were using a PEO, and decided to move in-house utilizing the ADP tool. It's been great for payroll and for onboarding employees. I have used it for 2.5 years at this organization within HR, and as a user at other companies. ADP has been great for managing benefits, employee pay statements, etc. It is nice to have a system that employees can self-serve.

What do you dislike about ADP?

I am not sure if I am unaware or if we just haven't done this, but I wish ADP linked to our HRIS. It has been difficult to enter manual data and an integration would be helpful. Sometimes, I also feel like the user experience as a whole is a bit wonky. It is not always the most intuitive tool to use.

How is ADP different than their competitors?

I have not really used other competitors, so I can't speak to this question.

What Instructions should people think about when buying this type of tool?

Consider integrations with your HRIS and how that would work - how manual would your processes be? Ask yourself how open enrollment could benefit from this tool. Additionally, consider how employees would find the user experience. Consider which options you will utilize and how you will communicate about them. Also, talk to ADP about what their customer service setup will look like for your organization, what will the level of support be?

How has ADP changed or evolved over time to meet users needs?

The e-verify feature has been a big one. It’s been great to have that functionality for our business.

What specific type of user or organization is ADP very good for?

I'd say a mid to large but imagine it is good for smaller organizations, too. Large-size organizations can benefit from having data in one place.

What specific type of user or organization would ADP not be a good fit for?

I am not sure smaller organizations could afford the tool and get the use they would need out of it.

Gusto

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Gusto
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Popularity Score
4 / 5
User Score
4 / 5
Product Score
4.1 / 5

Why we picked Gusto

Gusto is a versatile solution: flexible pay schedule options, payroll deductions, automated tax filing, benefits, self-service, and more. SMB users particularly appreciate its compatibility for both W-2 employees and domestic and international contractors.

PROS

  • Gusto payroll works for U.S.-based workers (W-2 employees and contractors) and for international contractors.
  • The software supports online signatures and automated tax filing.
  • Flexible payroll options accommodate different schedules and unlimited pay runs.
  • Automatic deductions streamline benefits administration.
  • Phone support, email, and customer service resources are available.
  • Licensed benefits advisors are accessible to all plan users.
  • Transparent pricing with no long-term contracts and no account setup fees.
  • The dashboard feature keeps tabs on compliance tasks
  • The hiring and onboarding sequence is nicely streamlined between HR and the new hire
  • Post-offer, pre-start tasks are made easy with integrations like CorpNet (state tax set up) Checkr (background checks)
  • Easy payroll for U.S.-based W-2 folks, domestic, and international contractors
  • Person-to-person phone support, email, and other customer service resources
  • The business model is responsive to customer needs

CONS

  • No payroll support for international employees.
  • There is no native accounting feature for tracking earnings and spending.
  • Simple plan lacks native time tracking and online signatures, requiring third-party integrations.
  • The analytics dashboard is basic.
  • Federal/state compliance alerts and existing broker/health insurance integration require the Premium plan or add-ons.
  • A free trial is not available.
  • Gusto can support payments for international contractors, but not employees
  • No native accounting feature to keep earning and spending under the same roof
  • Analytics dashboard is simplistic

Gusto Review

We have found Gusto to be a versatile payroll and benefits software that caters to the needs of small and medium-sized businesses.

One of the standout features of Gusto is its support for W-2 employees and domestic and international contractors. The software's capabilities extend beyond payroll, providing support for online signatures and automated tax filing, which streamline administrative tasks. We have a weak spot for flexibility, and Gusto doesn’t disappoint us by providing different pay schedules and unlimited pay runs.

Gusto has also known among HR folks for its support responsiveness. The platform provides phone support, email assistance, and licensed benefits advisors for all plan users to ensure that users can receive prompt service when needed. It also is praised for having a transparent pricing structure, eliminating long-term contracts and account setup fees.

However, it's important to note that Gusto does not currently support payroll for international employees. Additionally, the software lacks a native accounting or spend management features, so users must rely on third-party integrations.

The analytics dashboard, while functional, may be considered basic. And please be aware that federal/state compliance alerts and integration with existing brokers are exclusive to Gusto’s highest tier plan or available as add-ons.

A free trial is not an option here, limiting the opportunity for businesses to explore the tool before committing.

Gusto Customers

Gusto serves over 400,000 businesses nationwide, including many that turn to the platform specifically for its integrated payroll and benefits management capabilities.

Gusto Pricing

Gusto offers four plans for its payroll and benefits software:

  • Simple: At $49/month + $6 per employee per month (PEPM), this plan includes single-state payroll, employee profiles, and onboarding. Optional add-ons are HR Resources ($50 + $5 PEPM) and Priority Support ($30 + $3 PEPM).
  • Plus: Priced at $80/month + $12 PEPM, this plan expands on the Simple plan with multi-state payroll, time tracking, and surveys. The same add-ons are available.
  • Premium: For $180/month + $22 PEPM, this comprehensive plan provides a full payroll and benefits suite, dedicated HR support, and compliance tools.
  • Contractor Only: This plan costs $35/month and is designed specifically for teams that only pay contractors.

How has Gusto Changed Over Time?

Best For

Gusto offers an affordable basic plan, making it accessible for budget-strapped startups. Additionally, the top-tier Premium plan is an excellent choice for SMBs with available capital to invest in human resources, particularly if they have a small HR department.

Gusto in action
Reviewer's Rating
5/10

We use Gusto for applicant tracking, onboarding, offboarding, HR documentation, and expense tracking. We were using Gusto's benefit brokerage, FSA, and COBRA options as well, but we recently changed to our own broker in March 2024. Some of the workflows we use are "to-do" type lists for onboarding and offboarding. We set these up so that tasks will send to each individual (manager, admin, or employee) when it is time to action the task in the onboarding process. Gusto does not have any advanced workflows, and even their basic workflows mentioned above are more similar to email reminders than typical HRIS workflows. The main benefit of these types of workflows is that they are very beginner-friendly. The main drawback is that there is little to no customizability.

What do you like about Gusto?

Gusto is a great beginner HRIS with basic functionality that is easy to use. Gusto is a cost-effective, affordable HR and payroll solution for small businesses. Gusto's document functions are very customizable, allowing for check mark boxes along with basic and more common features like signature boxes and text boxes.

Why did your organization buy Gusto, and how long have you used it for?

Our company originally bought Gusto in 2020 and has been using it for four years. I have personally been using it for six months and have used it in the past while working contracts for other start-ups. We use Gusto as a solution for small businesses that need an HR and payroll system. The key benefits it provides include a time tracking system, payroll system, HR storage system, ATS, benefits solution, and more. When originally buying the tool, the company aimed to use it mainly for payroll purposes and to move off of QuickBooks for payroll and paper copies of documentation. Gusto provides document signing as well.

What do you dislike about Gusto?

Gusto's customer service lacks urgency and has put us into very difficult situations regarding compliance around our benefits. While Gusto is very beginner-friendly, this means it also lacks the workflows and customizability that most experienced HR professionals are accustomed to when setting up and using an HRIS. Gusto does not have many options for custom reporting, which can be difficult for HR personnel and business operations.

How is Gusto different than their competitors?

I prefer a more customizable HRIS, even if it is a little more expensive. I think Gusto is a good start solution, but once you grow past 25+ employees, you will need to look into more advanced HR and payroll solutions. I would not recommend Gusto to anyone that has over 25 employees due to this.

What Instructions should people think about when buying this type of tool?

Businesses should consider their projected growth and hiring plans. You do not want to implement an HR system if you will need to switch to another HR system further down the road. If you plan on keeping your business small or do not plan on hiring a dedicated HR person, then Gusto might be the solution for you.

How has Gusto changed or evolved over time to meet users needs?

I have not been with Gusto long enough to see any change or evolution.

What specific type of user or organization is Gusto very good for?

Gusto is good for small businesses with under 25 employees and/or businesses looking for a very cost-effective solution.

What specific type of user or organization would Gusto not be a good fit for?

Gusto is not a fit for teams larger than 25 employees. Gusto is not a fit for a team in high growth stages. Gusto is not a fit for anyone with a dedicated HR person who likes the functionality of advanced workflows and custom reporting.

Rippling

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Rippling
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Popularity Score
4.2 / 5
User Score
4.2 / 5
Product Score
4.1 / 5

Why we picked Rippling

Rippling is a great choice for SMBs who want payroll to be a seamless and highly accurate process they don’t have to worry about.

PROS

  • All-in-one platform for payroll, employee management + PEO services offered, and even a suite of other IT products
  • With 500 integrations, they likely integrate with other key tools from your tech stack.
  • All-in-one platform for employee management + PEO services offered, and even a suite of other IT products 
  • With 500 integrations, it’s very likely that they integrate with other key tools from your tech stack.
  • Operates globally with any currency
  • Workflow automation
  • Analytics opportunities
  • Provides a holistic view of company outflows—headcount costs included

CONS

  • Very SMB focused
  • Decent prices for the core HR tools, yet extra features (sold as add-ons) can be too pricey for some.
  • Some shortcomings are reported with benefit carriers, and users may be limited to their partner ecosystem.
  • Total buy-in to Rippling is essential 
  • Very SMB-oriented, in case you’re a larger company. 
  • New features tend to be buggy in ways that tech teams are not accustomed to fixing
Rippling's Online Payroll Software Dashboad

Rippling Review

Rippling was started by Zenefits alumni. They focus on helping small and medium organizations extinguish HR and IT busywork with one solution. The tool is built to be used, with ease, across every department.

Their product aligns with what you’d expect from a Silicon Valley-based startup: a great UI, eye-catching design, and fast performance. Notably, they have over 500 integrations (and counting) so they are likely to be able to meet any team where they are at, technically speaking.

Rippling Customers

Proxy, Dwell, Superhuman, Expensify, Checkr

Rippling Pricing

Rippling’s pricing starts at $8 per month per user and will vary depending on which modules you’d like to use.

How has Rippling Changed Over Time?

Best For

SMBs with a strong need for automation in HR processes.

Rippling in action
Reviewer's Rating
10/10

I use Rippling daily during my workday. I always have a browser tab open for Rippling, as the majority of my responsibilities require access to the platform.

One common workflow involves running reports, such as headcount reports, benefit status updates, or accessing employee information—most often for employment verifications.

Another key workflow involves using the Spend app within Rippling. This app is used to upload receipts for company credit card purchases, process reimbursements, and submit mileage for work-related travel.

What do you like about Rippling?
  • Rippling is easy to use and intuitive.
  • The platform offers a wide range of tools—such as reporting, spending, travel, and performance reviews—providing a centralized, all-in-one solution.
  • The Account Management and Support team is responsive and helpful whenever we encounter issues or need assistance.
Why did your organization buy Rippling, and how long have you used it for?

Our organization purchased Rippling because it offered a variety of tools we were eager to implement. One of the main reasons was that, prior to Rippling, we were managing processes like creating offer letters, hiring, and terminations manually.

These manual processes were extremely time-consuming and inefficient. I have personally used Rippling to send documents in bulk, issue offer letters to new candidates, and run various reports.

The platform is highly user-friendly and provides significant value to any HR professional or administrator.

What do you dislike about Rippling?
  • Rippling can be expensive, with pricing dependent on the number of employees in the system.
  • Occasional glitches can cause system downtime lasting several minutes or hours.
  • It would be helpful to have access to a demo or sandbox environment before purchase to better understand the platform’s functionality and nuances.
How is Rippling different than their competitors?

Rippling stands out from its competitors by offering an all-in-one platform. This eliminates the need to switch between different systems to perform similar functions. It integrates HR, IT, and Finance in one place, which is especially valuable for larger organizations.

What Instructions should people think about when buying this type of tool?

One key consideration is how the tool will benefit your organization. Evaluate whether Rippling can scale with your business as it grows. Also, consider how the platform can streamline your workflows and improve process efficiency.

How has Rippling changed or evolved over time to meet users needs?

I can’t fully speak to its long-term evolution, as we have only used Rippling since January 2023. However, over the past year, they added Performance Reviews, which allowed us to cancel our contract with Lattice. In that regard, it has already addressed an additional need for our organization.

What specific type of user or organization is Rippling very good for?

Rippling is well-suited for busy professionals. It benefits data-driven users through robust reporting features. It is also helpful for users who struggle with organization, as the platform clearly separates and manages different functions.

What specific type of user or organization would Rippling not be a good fit for?

Rippling may not be ideal for organizations with limited budgets, as it can be costly. It is better suited for fast-growing companies that can invest in comprehensive systems.

Paychex

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Paychex
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4.1 / 5

Why we picked Paychex

Paychex offers three different plans that can serve the needs of various types of small businesses, all focused on payroll processing and featuring some HR tools as you go up in range.

PROS

  • Pay-as-you-go plans for various business scenarios.
  • Plan upgrades offer enhanced features like performance management, employee screening, and benefits services.
  • 48-hour onboarding with personalized payroll guidance for Select and Pro plans.
  • Experienced payroll and benefits administrator for 740,000 US companies.
  • Timecard processing can be fully automated.
  • Integrates well with benefits providers like Benetrac for benefits management.
  • User-friendly interface for reviewing W2s and paystubs.

CONS

  • Users struggled to get timely help due to frequent payroll contact changes and long wait times.
  • Some reported payroll errors and tax inaccuracies which caused compliance issues.
  • Separate departments in Paychex for payroll, HR, and benefits hinder integration, customization, and support for small businesses.
  • Limited third-party integrations.
  • Some users reported slow app login.
  • Less modern looking compared to competitors.
Paychex Payroll Software Dashboard screenshot

Paychex Review

We quickly understood why Paychex is so popular among U.S. businesses after diving into its automations.

The auto payroll tax filing, for example, is nicely done. It can handle the whole tax filing process, which is super handy for multi-state teams in minimizing errors and avoiding penalties. Additionally, the employee onboarding feature is one of the most robust we have tried, with easy-to-complete online forms and personalized messages.

We also got a good impression of Paychex’s time tracking, as this tool not only supports touchless employee clock-ins but is agile enough for both medium and large teams.

On top of that, the availability of PEO services means Paychex users can gain access to specialized support for health benefits, compliance, and onboarding without the hassle of finding a whole new tool.

Paychex might be a bit trickier to use and get support than ADP but its strong automation focus is a boon and its HR tools are high quality.

However, if top-notch design is important to you, a fair warning: Paychex’s UI isn’t very good. Perhaps due to its abundant feature set, the payroll platform’s interface gives off a rather cluttered feeling.

Cluttered interface aside, we found the customer support team to be underwhelming. It's tough to get hold of someone on the phone and, when it comes to email support, this vendor can take hours and even weeks to respond. We're also not big fans of the frequent changes in Paychex's customer success managers' contacts, either. This, according to several users we spoke to, has made it even tougher to get assistance.

Paychex Customers

740,000+ companies, including ESET, Funnelbox Inc., Smile Cafe, H.Y.P.E. Counseling Services, ASG, and Pet Partners.

Paychex Pricing

Paychex pricing starts at $39 per month, plus $5 per employee per month.

How has Paychex Changed Over Time?

Best For

Medium and large-sized U.S. businesses face the intricacies of employing and paying workers across state lines.

Paychex in action
Reviewer's Rating
8/10

We used Paychex regularly to manage payroll and track benefits. We also used it to initiate onboarding for new hires and to maintain employee data.

The self-service tool allowed employees to update their information as needed. The portal was used frequently by employees to update personal details such as phone numbers, addresses, and more. Employees could also access their pay stubs as needed.

What do you like about Paychex?

The payroll processing was simple and accurate. We were able to trust the data. I liked the employee self-service feature. I appreciated the added benefits such as reporting, employee data management, and onboarding support.

Why did your organization buy Paychex, and how long have you used it for?

We chose Paychex to simplify payroll and maintain compliance with payroll guidelines. We had employees in multiple states across the U.S. and needed a system that could manage that complexity. We were able to utilize some of the benefits management features.

We needed a solution that could handle payroll processing accurately, provide tax compliance support, and come at an effective price. We used Paychex for about two years before I left the company.

What do you dislike about Paychex?

The reporting feature wasn't user-friendly. The mobile app was not easily accessible or intuitive. Completing a task in the system often required several unnecessary steps or clicks.

How is Paychex different than their competitors?

In comparison with other systems such as BambooHR or ADP, Paychex is more simplified and customizable. Payroll processing is straightforward and reliable. Competing systems that are more robust tend to be less user-friendly.

What Instructions should people think about when buying this type of tool?

The size of the payroll and the number of employees should be considered when purchasing this type of system. Integration capabilities and how easily reports can be generated or exported are also important factors.

How has Paychex changed or evolved over time to meet users needs?

There is now a performance management feature available. They have added fraud detection and a survey feature. More features have been introduced to appeal to larger companies or industries.

What specific type of user or organization is Paychex very good for?

Paychex is well-suited for small to mid-sized companies. It works well for companies that prioritize compliance. Organizations with smaller accounting teams may benefit more from Paychex than those with larger teams.

What specific type of user or organization would Paychex not be a good fit for?

Paychex may not be ideal for larger companies or those with large accounting teams. Larger companies often have the budget and internal capacity to manage payroll in more complex systems. They may not require as much support with compliance.

Papaya Global

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Papaya Global
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Popularity Score
4.3 / 5
User Score
4.5 / 5
Product Score
4.4 / 5

Why we picked Papaya Global

Papaya Global stands out in the realm of payroll software for enabling seamless, secure payments to contractors and employees in 160+ countries, backed by robust security and compliance measures.

PROS

  • Papaya ensures prompt payouts within 72 hours across 160+ countries.
  • Transparent pricing with a 60-day money-back guarantee.
  • Dedicated customer success managers in your time zone, providing localized assistance without extra charges.
  • The starter monthly fee is reduced to $12 per employee for full-service payroll.
  • Offers comprehensive solutions (data and insights, benefits, immigration, payment services, employee data management) at an accessible entry price.

  • Papaya Global packs the EOR services you need to do global payroll and employment compliantly in over 160 countries.
  • Automated payments in over 100 currencies, 80 of them directly to the worker's bank account through its global banking partners.
  • Dedicated customer support providing locations-specific knowledge regarding employment and payroll.
  • End-to-end payroll guaranteed payouts in 72 hours.
  • Offers four standalone solutions: data and insights, supplemental benefits & immigration support, payment services, and employee data management, making the platform more affordable and scalable.

CONS

  • Lacks local entities in service countries; no tax penalty guarantee information available.
  • No free trial or plan is offered.
  • Additional fees include setup, onboarding, cycle per employee, year-end fees, and a required deposit.
  • Limited existing integrations, but free use of pre-built APIs and custom API integrations.

  • No free trial or free plan.
  • Doesn’t own entities in all the countries it serves. The platform forms relationships with existing local in-country partners to handle employment in a specific region on the client’s behalf.
  • BI analytics reports and global immigration services cost additional fees.
  • Charges extra fees for setup, onboarding, employee cycle, and tax filing. Also requires a refundable deposit.
  • Built-in integration options aren’t very robust. However, the platform does offer pre-built APIs, SFTP, and custom API integrations for free.

Papaya Global Review

Papaya Global is highly favored by both users we've engaged with and our editorial team. We’ve been familiar with the tool since early 2021, and it immediately stood out for its transparent pricing, comprehensive HR tools, robust BI analytics, and local customer support.

The platform caters to employers and staff alike, providing unified access to payroll, payments, and workforce analytics. It ensures automated payments in local currency, customized benefit packages, and multilingual pay slips across 160+ countries. Additionally, AI-powered engines scrutinize invoices for precision.

In-house benefits experts are at your service for location-specific advice at no extra cost. Employees benefit from a user-friendly self-service portal for onboarding, time off requests, document checks, and payslip reviews. The recently launched mobile app (as of February 2023) offers even greater accessibility, allowing access to payment calendars, bank details, and company announcements on the go.

They also offer a unique global equity management feature, enabling equity distribution to employees, regardless of location. The platform excels in providing dynamic visual insights for payroll and HR, billing, and administrative data.

There are critical factors to consider when evaluating Papaya Global for your company’s needs. For example, depending on the service region, Papaya may or may not have its own local entity set up, which means they will rely on third-party local partners. Additionally, though pricing transparency is a strength, additional expenses like setup fees per location, onboarding fees, cycle fees per employee, year-end tax filing fees, and a refundable deposit should be considered. We advise evaluating and outlining all the ins and outs specific to your team’s needs and then meeting with Papaya Global’s team for a comprehensive quote tailored to you.

Papaya Global Customers

Fiverr, Toyota, Wix, Deezer, Intel, Johnson & Johnson, Microsoft

Papaya Global Pricing

  • Full-Service Payroll service: Starts at $12 per employee per month, with flexible options based on operational needs.
  • Payroll Platform License service: Begins at $3 per employee per location for tech upgrades.
  • Data and Insights Platform License service: From $150 per employee per month, offering real-time analytics on payroll costs and headcount.
  • Payments-as-a-Service service: Starting at $3 per employee per month, delivering a dedicated workforce payment platform.
  • Global EOR plan: Ranges from $650 to $1000 per employee per month for comprehensive EOR management.
  • Contractor Management & IC Compliance plan: Tailored services for outsourced contractors, starting at $2 per contractor per month.
  • Global expertise services: Starting at $190 per month per employee, this lets you add the global health plan, immigration support, and global equity for employees.

How has Papaya Global Changed Over Time?

Their benefits offering has grown with time, along with equity management. These tools get more robust each time we get an update from the team at Papaya. For example, their benefits offering has evolved to focus more on holistic well-being, covering mental health and featuring e-services like telehealth and self-care tracking apps.

As for their equity management tool, it can now support a vast spectrum of options, including (NQSOP; ISO; ESOP), Restricted Stock Units, Cryptocurrency, Employee Share Purchase Plans, and even Phantom Stock Plans.

Best For

Papaya Global is a good choice for streamlining global payroll and benefits operations in countries with established entities. It's particularly valuable for businesses with international hires within Papaya Global’s extensive country coverage.

Papaya Global in action
Reviewer's Rating
9/10

We use PapayaGlobal daily as a central tool in our HR department to streamline and manage our international payroll and employee data. The key workflows include onboarding new hires in different countries, processing multi-country payroll, ensuring compliance with local employment laws, and managing employee benefits. The platform’s ability to handle these complex, often varying requirements across different jurisdictions is crucial for maintaining operational efficiency and regulatory compliance. Additionally, we frequently utilize its analytics features to track and analyze workforce costs and performance globally.

What do you like about Papaya Global?
  1. Comprehensive Global Management: PapayaGlobal excels in managing multinational payroll and compliance, which is critical for our global operations.
  2. User-Friendly Interface: The platform is intuitive and easy to navigate, making complex tasks more manageable.
  3. Efficient Automation: It automates many tedious processes involved in international HR management, significantly reducing the administrative burden.
Why did your organization buy Papaya Global, and how long have you used it for?

LMC chose PapayaGlobal to address the challenges of managing a diverse, international workforce, including payroll complexities, compliance issues, and employee administration across multiple countries. We have been using PapayaGlobal for over a year, appreciating its seamless integration of payroll services with clear compliance tracking and benefits management. The platform’s robust reporting features and user-friendly interface have significantly improved our HR operations, making it easier to manage global employees effectively and ensure compliance with various international laws.

What do you dislike about Papaya Global?
  1. Occasional Delays in Updates: Sometimes, updates to regulations aren't as prompt as they could be, which can be a compliance concern.
  2. Customization Limitations: While PapayaGlobal offers robust features, some aspects of the platform lack deep customization options that could better fit specific organizational needs.
  3. Cost Considerations: For smaller operations within our company, the cost can be somewhat prohibitive, making it less ideal for less complex needs.
How is Papaya Global different than their competitors?

PapayaGlobal stands out from its competitors primarily through its exceptional focus on automating and integrating payroll processes across multiple countries. It is exceptionally well-suited for companies with a global workforce. Unlike some competitors that may only offer essential international payroll services, PapayaGlobal provides comprehensive compliance management, real-time reporting, and detailed analytics that help organizations navigate the complexities of global employment laws and regulations. This integration and focus on compliance are what many users, including myself, find most beneficial compared to other platforms that may be broader in scope.

What Instructions should people think about when buying this type of tool?
  1. Global Compliance Capabilities: Ensure the tool efficiently manages global compliance requirements, essential for multinational operations.
  2. Integration with Existing Systems: Check that the tool integrates seamlessly with your current HR systems to streamline processes without redundancies.
  3. Scalability: Assess whether the tool can scale according to your business growth, especially if you plan to expand into new markets.
  4. User Experience: Consider the ease of use and learning curve associated with the tool, as this will affect adoption rates across your organization.
How has Papaya Global changed or evolved over time to meet users needs?

PapayaGlobal has evolved significantly to meet users' needs by enhancing its technology for better automation and accuracy in global payroll processes. They have improved their platform's user interface to make it more intuitive and accessible, facilitating easier navigation and data management. Additionally, PapayaGlobal has expanded its compliance features to cover more countries comprehensively, ensuring businesses comply with local regulations as they scale globally. These updates reflect their commitment to addressing the challenges faced by their users in managing international workforces.

What specific type of user or organization is Papaya Global very good for?

PapayaGlobal is particularly well-suited for medium to large organizations that operate on a global scale and require robust solutions for managing international payroll, compliance, and employee management across multiple jurisdictions. It excels for companies that need efficient, scalable solutions to handle diverse workforce needs across different countries, particularly where compliance with local employment laws is a critical concern.

What specific type of user or organization would Papaya Global not be a good fit for?

PapayaGlobal may not be the best fit for small businesses or startups that primarily operate within a single country and do not require complex international payroll solutions. Its comprehensive features and focus on multinational compliance and payroll processes might be more than what is needed for smaller, domestically-focused organizations, potentially making it a less cost-effective option for them.

QuickBooks

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QuickBooks
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Popularity Score
4.1 / 5
User Score
4 / 5
Product Score
4 / 5

Why we picked QuickBooks

Quickbooks is a trusted name in financial tracking, payroll, expense reports, and even time and attendance software for small businesses.

PROS

  • Unlimited pay runs, auto full-service payroll, and same-day deposits included.
  • Supports unscheduled payrolls and automatic year-end tax filings.
  • Reminders for tax readiness provided.
  • Pricing transparency. 30-day free trial available.

CONS

  • No employer app.
  • More expensive than some competitors like Patriot.
  • Limited third-party integrations.
  • No global payroll features.
Quickbooks' payroll software dashboard

QuickBooks Review

Many small businesses use Quickbooks for their accounting and financial reporting. They know that small business owners may not have enough time to be doing payroll, so their solution focuses a lot on running things automatically and freeing up your time. The same goes for taxes, as they'll calculate, file, and pay your payroll taxes for you, in some cases.

QuickBooks Customers

QuickBooks Pricing

For payroll, Quickbooks has three plans:

  • Core: The basics to pay your team and have payroll taxes done for you at $22.50 per month
  • Premium: Manage your team's payroll with HR support and some employee services for $37.50 per month
  • Elite: This plan provides access to on-demand experts in order to simplify payroll to the max. It starts at $62.50 per month.

QuickBooks often offers discounts for its plans. They currently have a 50% discount on all plans for the first three months of subscription.

How has QuickBooks Changed Over Time?

Best For

SMBs with a fairly simple payroll structure but little time to handle it all themselves.

QuickBooks in action
Reviewer's Rating
10/10

I use Quickbooks for monthly invoicing, financial statements, and to keep track of account receivables. We don't currently have it integrated with other softwares, but are thinking about integrating it with our workforce planning software in the future if that is possible. In terms of workflow, I access Quickbooks at least once a week to load new invoices, match receipts, upload receipts from my phone, and download our monthly PnL report. We have a separate system that we put the PnL report in that helps us track our cash flow in a way that accounts for projections.

What do you like about QuickBooks?

It is easy to use - the interface is intuitive. I like the app and the fact I can do receipt tracking on my phone. I like that I can easily give my employees a company card and have them forward receipts into Quickbooks.

Why did your organization buy QuickBooks, and how long have you used it for?

We work with a CPA firm who helped us to integrate Quickbooks across our organization. We began using Quickbooks in 2018, when our firm had just under $60,000 in revenue a year. Today, we use Quickbooks to manage the company's $1.7M and growing annual budget. We used Quickbooks because we wanted to have accurate timely financial statements across the organization, track all of our expenses, and manage our businesses PnL easily. I've been the primary user for the past 5 years.

What do you dislike about QuickBooks?

I wish that it had better cash flow capabilities - the current capabilities do not account for projections. I also wish that when adding users there was an option to add employees who just had employee cards who need to email receipts into Quickbooks instead of having to take up a user seat - right now we have some employees emailing receipts to a company user to forward them on because there is only five seats in our plan. I also wish Quickbooks integrated better with my bank - the bank connection is always breaking and needs to be updated.

How is QuickBooks different than their competitors?

I haven't used similar tools - before Quickbooks I did everything on a spreadsheet. I did choose Quickbooks because it came highly recommended from my CPA firm.

What Instructions should people think about when buying this type of tool?

People should think about their needs for financial reporting. People should also think about their needs for billing, and tracking employee expenses.

How has QuickBooks changed or evolved over time to meet users needs?
What specific type of user or organization is QuickBooks very good for?

It works great for my consulting firm!

What specific type of user or organization would QuickBooks not be a good fit for?

I think it will work for most people, but I can see it being a challenge for people who have always tracked receipts and expenses manually to shift.

OnPay

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OnPay
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Popularity Score
4.3 / 5
User Score
4.8 / 5
Product Score
4.7 / 5

Why we picked OnPay

We love OnPay because it takes less than one hour to setup and is the lowest cost option on the market.

PROS

  • Free tax form handling for W-2 employees and 1099 contractors.
  • Some HR services included within the plan at no additional cost.
  • 30-day free trial available (starts after OnPay verification).
  • Well-developed online help resources.

CONS

  • Poor functioned employee mobile app.
  • Requires payment four days before payday for direct deposit.
  • Doesn’t support automatic payroll.
  • Customer support sometimes hard to reach.
OnPay's Payroll Software Dashboard

OnPay Review

OnPay is perfect for smaller companies (500 employees or less) who want a simple and straight-forward payroll process, plus help with HR. Onpay customers love the customer service and the transparent pricing - it’s one monthly fee for everything. They offer benefits management in all 50 states including medical, dental, vision, and 401k retirement plans.

OnPay Customers

OnPay Pricing

OnPay charges a base fee of $40, plus $4 per employee per month.

How has OnPay Changed Over Time?

Best For

OnPay is a great solution for smaller, budget conscious companies that also want a basic HRIS in addition to payroll.

OnPay in action
Reviewer's Rating
8/10

We use OnPay to process bi-weekly payroll for our employees and contractors. We utilize the direct deposit functionality and use it to withhold for benefits and 401(k) deductions. It automatically remits payroll taxes to the state on our behalf. We have also recently started using it to track and approve employee PTO requests.

What do you like about OnPay?

We are a small non-profit, and they provide us with a non-profit discount. It has all the functionality we need without being overly complicated. Processing payroll is quick and easy.

Why did your organization buy OnPay, and how long have you used it for?

We bought OnPay because it seemed to be the best fit for our organization. It has all the functionality we need to handle HR and payroll for our small group of employees. It is robust enough to meet our needs but not overly complicated like some of the larger systems. It is easy to use, yet it allows us to process multi-state payroll and manage our employees' time off. It also includes all the basic reporting that we require.

What do you dislike about OnPay?

It doesn't offer much in terms of custom reporting. Much of the HR information requires navigating to individual employee records to view. You can't edit a benefit plan once it's created; you have to make a new one to implement any changes.

How is OnPay different than their competitors?

OnPay is really the only system of its type and size that I've used, so I can't say how it compares to competitors. It is much simpler than ADP or UKG, which I have used, but we are getting it for a fraction of the cost. The simplicity of the system actually works well for our team.

What Instructions should people think about when buying this type of tool?

Consider the needs of your business and team. OnPay is a fairly basic HR and payroll system. It covers all the essentials, but if you need extensive reporting or numerous integrations with other systems, you might want to explore a higher-tier HR/payroll solution. Additionally, consider cost. Even without the non-profit discount, it's a very economical solution compared to some of the larger providers.

How has OnPay changed or evolved over time to meet users needs?

I haven't noticed any significant changes since we started using OnPay, but as I mentioned, it already meets our needs.

What specific type of user or organization is OnPay very good for?

I believe OnPay is great for smaller companies that don't need extensive features in their HR and payroll system.

What specific type of user or organization would OnPay not be a good fit for?

I think a large organization with complex reporting needs would struggle to get everything they require from OnPay.

Remote

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Remote
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Popularity Score
4.2 / 5
User Score
4.6 / 5
Product Score
4.5 / 5

Why we picked Remote

Remote is an excellent choice for distributed teams who require a top-notch payroll and benefits service. Their customer care is outstanding: 24/7 live chat, free HR tools, local experts for employers, plus technical support for workers. They also operate as local entities in more than 60 countries.

PROS

  • Benefits plans are locally curated. Health, dental, vision, life, mental health support, and disability are all covered, as is pension/401(k).
  • Local entity ownership helps Remote have more control over service costs, resulting in more flexibility in its pricing and service.
  • Transparent rates. No markups on benefits premiums.
  • Self-service features are easy to navigate.
  • 24/7 HR support from regional experts.
  • Option to provide equity-based compensation to employees.
  • Fast and compliant payroll in 170+ countries.
  • Live chat support with local payroll experts.
  • Flexible, localized benefit packages.
  • Flat-rate pricing structure, no deposits or hidden fees.
  • Mobile app streamlines expense reimbursement with autofill from receipt photos.

CONS

  • Remote currently offers no off cycle payroll, and only wire transfers and direct deposit are available.
  • Lacks phone support.
  • Very few pre-built integrations (Greenhouse, BambooHR, and HiBob). Companies will likely rely on its custom API to connect their current ATS and other HR tools with Remote.
  • Doesn’t have a free trial.
  • Redundant for organizations solely recruiting within the U.S.
  • Help center documentation isn’t easiest to understand.
Remote's Payroll Service Dashboard

Remote Review

Remote helps distributed teams provide a better experience for their workers via country-custom benefit plans and easy-to-access employee self-service features. Remote is one of a few providers that owns legal entities in the regions where it offers EOR services, which gives them an advantage by greater flexibility in services and lower costs for its customers. Both of these are significant features that companies who use third-party aggregator services ll cannot offer.

Remote’s benefits are offered without premium markups, and they offer everything from paid time off to holidays, health care, and life insurance. Remote gives you access to region-specific advice and support to help you finalize your benefits plans.

Remote offers a 15% discount for eligible startups and nonprofits for up to 12 months. They also offer free service for up to ten employees for companies who hire refugees.

The apps, though well-made and frequently updated, were surprisingly hard to find online.

Both the Android and iOS apps are easy to navigate and have essential features like submitting expenses, booking time off, accessing payslips, and, according to Remote, there’s more in the pipeline.

Remote Customers

Arduino, GitLab, Paystack, Loom, cargo.one, Secureframe, Phaidra.

Remote Pricing

  • Contractor Management plan: $29/contractor/mo
  • Employer of Record plan: $599/employee/mo (when paid annually)
  • Global Payroll and Remote Enterprise plans: Custom prices – contact Remote.
  • Startup and nonprofit discount: Eligible startups and nonprofits can get 15% off EOR and Contractor Management services for 12 months.
  • Refugee discount: Up to 10 employees free when hiring refugees

How has Remote Changed Over Time?

Best For

Remote is best for teams with a globally distributed workforce.  This tool makes it easy to hire, onboard, provide benefits for, pay, and retain top international talent.

It’s also a great option for startups, and nonprofits who can benefit from their 15% discount, and for those who hire refugees,

Remote in action
Reviewer's Rating
3/10

Remote is used by our firm to hire in locations like South Africa, Colombia and Brazil. We are able to use Remote as the Employer of Record and offer benefits just like they worked directly for our firm. You queue up the hire, Remote makes the offer in their system and makes all the employee information available via web portal. All expenses, benefits info, etc. can be accessed any time.

What do you like about Remote?
  • Easy Onboarding - Remote does make onboarding hires in remote locations quite easy.
  • Online Portal - great to have all the hires from all international locations in one place.
  • Expenses - easy for employees and companies to track/pay expenses.
Why did your organization buy Remote, and how long have you used it for?

With a shortage of talent in the U.S., our firm needed to hire in locations where we did not have an entity. Global EORs offer a way to do that without setting up a legal entity first. Remote was an up-and-coming player in the space that made getting setup much faster, less complex than traditional partners like Velocity Global. We have used the system for approximately 2 years now.

What do you dislike about Remote?
  • Billing/Invoicing - Remote has had multiple billing errors in our invoices and their system is incredibly confusing for reconciling what is outstanding vs. the errors they have made.
  • Management - Remote has changed management recently and they have changed terms & conditions from our original invoices and have taken away promotions by saying they were "introductory promotions" rather than the "negotiated terms" like we originally discussed.
How is Remote different than their competitors?

Remote was a leader in simplicity when we first began using their services a couple of years ago. Now, I believe certain competitors have caught up and surpassed them.

What Instructions should people think about when buying this type of tool?
  • Cash flow - these services require upfront payment for payroll so be prepared to pay month end payroll by the 17th of that month.
  • Terminating employees - Employment laws vary country by country. Remote is offering a service to make it easier on your company to hire elsewhere; however, terminating employees can be quite difficult.
How has Remote changed or evolved over time to meet users needs?

Remote was very startup friendly 2 years ago. Their management has changed and their culture has changed drastically. It is no longer a customer-focused culture going above and beyond to win customers.

What specific type of user or organization is Remote very good for?

Remote is good for an established company in search of a way to explore hiring people in other regions of the world.

What specific type of user or organization would Remote not be a good fit for?

Remote is not good for startups.

Paycom

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Paycom
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Popularity Score
4.1 / 5
User Score
3.9 / 5
Product Score
4 / 5

Why we picked Paycom

Paycom offers online payroll services and HR software solutions for both big and small businesses to manage the entire employment life cycle.

PROS

  • Paycom's payroll system is easy to use and customize.
  • They now have a Global HCM offering with the aim of expanding access to users in over 180 countries.
  • Customers have praised the responsiveness of the support team and their willingness to help with any issues that arise.
  • Paycom assigns each account a dedicated rep who can provide support and answer questions.
  • Paycom is constantly updating its software with new features and improvements.
  • It has a reasonably functioning mobile app.

CONS

  • Paycom does not integrate directly with QuickBooks, so users that use both systems must manually enter data into Paycom.
  • Some customers have experienced slow access to tax reports.
  • Some of the members on the customer support team are new and at times, don’t have answers to questions or solutions to issues. 
  • Paycom price has increased in recent years.
  • No free trial.
  • Integrations are limited.
Paycom's payroll platform dashboard

Paycom Review

We recommend Paycom for medium to large businesses since the platform provides payroll and HR solutions, which from our experience, are comprehensive and user-friendly.

Paycom impressed us with its guided self-service technology, Beti, which is accessible on browsers and mobile devices. The Android app received positive feedback for its user-friendly interface and comprehensive employee self-service features, including time clock punching, time-off requests, accessing pay stubs and benefits, reviewing paychecks, and submitting receipts for reimbursement.

As an admin, you can customize employees’ access to these features and manage HR tasks on the go. Employees have control over their HR data, including earnings and personal details. However, Paycom currently offers only direct deposit and paper checks, with no available pay card option.

While originally focused on serving the U.S. market, Paycom has expanded its reach with the introduction of their Global HCM, enabling users in over 180 countries to access its services. This enhancement demonstrates Paycom's dedication to addressing the needs of global teams, further solidifying its value-for-money proposition.

While Paycom has its strengths, we noticed there are a few areas where it falls short. Integration options remain limited, relying solely on API integrations, which can prolong implementation and require IT involvement. The connection with third-party software, like QuickBooks, is not seamless, resulting in manual data entry. Additionally, customer support quality varies, with some representatives lacking system knowledge, leading to delayed issue resolution or multiple follow-ups.

Paycom Customers

Paycom Pricing

The pricing of Paycom’s plans isn’t disclosed on the website. You do have to contact their sales team to get a custom quote.

How has Paycom Changed Over Time?

Best For

Paycom’s full-service payroll makes it a great solution for midsize and large businesses to have a full suite of payroll and HR services.

Paycom in action
Reviewer's Rating
5/10

I use Paycom for HRIS, talent screening, payroll and to pay contractors.

What do you like about Paycom?
  1. Reporting is great
  2. Payroll is straight forward.
  3. User friendly.
Why did your organization buy Paycom, and how long have you used it for?

Printfly switched to Paycom following a brief stint with Namely. The switch was made because we didn't feel that Namely was robust enough for our organization. We switched to Paycom to enable the HRIS system, payroll, and scheduling.

What do you dislike about Paycom?
  1. Tax team is HORRIBLE. They are not customer interfacing and are not held accountable for their errors.
  2. Problem tickets are not resolved quick enough.
  3. If you have an issue and you need to call customer service, there is a 99% chance you are not connected to your dedicated rep. The rep you are connected to is usually clueless and cannot assist.
How is Paycom different than their competitors?

I've used Paychex, Intuit and Gusto in the past. I think that I like Paychex the best because they were easy to get in touch with to answer questions.

What Instructions should people think about when buying this type of tool?

Price - It's a costly system. Time - The set up is annoying. You are shuffled around and really need to take the time to teach yourself the system.

How has Paycom changed or evolved over time to meet users needs?

Paycom has added things like "ask here" and it allows for users to more easily ask questions about paychecks or benefits. Paycom also launched Beti which pushes employees to approve their own timesheets to ensure that there are no missing hours.

What specific type of user or organization is Paycom very good for?

Anyone that is tech savvy

What specific type of user or organization would Paycom not be a good fit for?

People that do not understand mobile apps

Paycor

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Paycor
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Popularity Score
4.1 / 5
User Score
4.2 / 5
Product Score
4 / 5

Why we picked Paycor

Paycor is the go-to option for U.S.-based businesses because it goes beyond the average payroll and benefits solution by offering recruiting and employee performance in one place.

PROS

  • Paycor is a very user-friendly payroll solution. The interface is simple and intuitive, and easy to navigate.
  • The self-service employee portal lets employees access their HR information and benefits online.
  • Offers multiple subscription options, making the tool more accessible to businesses of different sizes.
  • No limit to the number of payrolls you run each month.
  • Frequently runs discount offers with set-up fees waived on all plans.
  • A free trial is available per request.
  • Offers on-demand payment options in all plans.
  • Accessible via mobile devices.
  • Paycor payroll solution and mobile app are both straightforward to use.
  • Intuitive self-service employee portal.
  • Offers multiple modules for small businesses and custom plans for teams with 50-1000 employees.
  • Unlimited payrolls.
  • Offers discounts frequently. Though not listed on their site, a free trial is available to those who contact the support team directly.
  • On-demand pay is available for all plans.
  • With the acquisition of the people development platform Verb, it has improved its employee learning experience.

CONS

  • Paycor offers various support options, including phone, email, and chat. However, they aren’t very responsive to customers’ queries.
  • Undisclosed pricing.
  • It provides time tracking as a paid add-on.
  • The reporting functionality can be challenging to use, as data is sometimes unavailable.
  • Can be challenging to customize the software if you have a unique set of requirements.
  • Undisclosed pricing.
  • Customer support is reported to be slow at times.
  • It is not a good fit for teams with 1000+ employees or those requiring advanced customization to meet their unique requirements.
Paycor's dashboard - one of the best payroll service

Paycor Review

Paycor is featured here because it’s flexible and feature-rich. Users can purchase Paycor’s payroll alone and upgrade for onboarding, time-off management, and other HR functions as needed.

The first thing that caught our eye was Paycor's payroll. The solution can handle all-state and global payrolls, but please note that their global payroll services are outsourced to third-party services by location.

Available payment options are in pretty good shape. They offer on-demand pay, direct deposit, Paycor wallet, and access to Autorun, and each of these features is available on the basic plan.

Running payroll on Paycor is straightforward. The UI is simplistic, and navigation is intuitive for most users.

Employees can make benefits selections via the web or mobile apps. Both offer access to self-service payroll, onboarding, and attendance. As a security measure, changes to employee data are reported immediately to admin users.

However, rather than making this information available to any website visitor, Paycor only offers benefits guides, calculations, and other resources to their customers. Their data reporting capabilities left something to be desired, especially on the lower-tier plans.

Customer service being sometimes difficult to reach is also a disappointment, especially considering how critical prompt support is when it comes to payroll.

Paycor Customers

Wendy’s, McDonald’s, Detroit Zoo, the Cincinnati Reds, Chicago Fire FC.

Paycor Pricing

Fees vary depending on the number of employees and features selected.

How has Paycor Changed Over Time?

Best For

Paycor is particularly well-suited for organizations operating within the United States and employing up to 1,000 individuals. Its strengths shine particularly for sectors such as manufacturing, healthcare, food and beverage, nonprofits, and professional sports organizations.

Paycor in action
Reviewer's Rating
4/10

As a contract recruiter, I was assigned my own requisitions. I used the ATS to manage applicants directly from their website and move candidates through stages from application to screening to interviews. I also attempted to use it as a sourcing platform and experimented with its AI-powered JD (job description) creation feature.

I believe I also used its automated job-offer generation functionality. Additionally, I used it to coordinate and communicate with the company's HR team and hiring managers by leaving notes and tagging the appropriate users.

What do you like about Paycor?

It performs the basics well, including housing resumes and candidate data. It stores attachments from applicants. I know it offers other platform integrations, though my client did not use them.

I appreciated the opportunity to experiment with AI-powered JD creation; although it wasn't entirely accurate, it was worth exploring to make the most of the pay-per-member subscription.

Why did your organization buy Paycor, and how long have you used it for?

I worked with this client for eight months. I think they had only used it for a little over a year when I joined. They primarily used Paycor not just as an ATS but for its full functionality across other HR departments. It helped streamline HR processes by providing an integrated solution. This reduced the need for multiple platforms and simplified data management.

What do you dislike about Paycor?

The interface could be improved, as it affects ease of use. It doesn't look modern and is not user-friendly. A new user may need guidance to navigate the system. Once set up, the functions and workflows are not customizable.

You are also unable to edit candidate profiles. I am not sure if this was a limitation of my client's subscription or a general system restriction, but it was not a function I could use. The sourcing feature is clunky.

Boolean string searches do not work efficiently, and the candidate matches are inconsistent—some are good, others are far off. The system is not visually appealing, but I heard it is candidate-friendly.

How is Paycor different than their competitors?

I think Paycor has certain strengths, but if I had other options, it is not one I would recommend. It offers the same functions as other ATS systems, such as maintaining a central candidate database, storing employee files, providing initially customizable workflows, and offering platform integrations, but it does not have a clear advantage over other systems. This is one of my least preferred ATS systems.

What Instructions should people think about when buying this type of tool?

Consider company size and budget. I think this system works well for small to mid-size organizations and lean TA teams that need AI assistance for generating job offers and drafting job descriptions.

It also requires a technically capable HR team to navigate and maximize its features. The interface reminds me of Oracle Taleo from 2015. If that style doesn't bother you, the tool is functional.

How has Paycor changed or evolved over time to meet users needs?

I don't believe I have had enough experience or exposure to comment on this, but I do know that AI-generated JDs are an area they are aiming to improve.

What specific type of user or organization is Paycor very good for?

Small to mid-size organizations can benefit from Paycor.

What specific type of user or organization would Paycor not be a good fit for?

Larger organizations with a fluid hiring process may not benefit from Paycor. This perspective is based on my experience in Talent Acquisition. I cannot comment on its functionalities beyond the recruiting module, but if you are a startup just getting started, this ATS may not be the most user-friendly option.

Namely

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Namely
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Popularity Score
4.7 / 5
User Score
4.1 / 5
Product Score
4.6 / 5

Why we picked Namely

Namely provides a quick and easy payroll solution with modern design and UX. Their all-in-one HR platform can be used by any company really, though they pay close attention to mid-market companies.

PROS

  • Namely's user interface is highly praised by users. It is clean and quite intuitive despite the platform's comprehensive feature coverage.
  • The employee onboarding module includes a user-friendly wizard that effectively guides new hires through necessary steps and tasks.
  • Along with Namely’s built-in features for data management, recruiting, onboarding, time off tracking, payroll, and benefits administration, Namely offers managed payroll and benefits administration services for those needing extra assistance.
  • The majority of users are able to navigate Namely without any issues. They find the UI to be intuitive and clean, despite the fact that the platform has lots of features. 
  • Namely’s employee onboarding module gets a alot of praise from users. It features an easy-to-follow wizard, which helps new hires get on quickly and be clear on what they need to do. 
  • Besides the platform’s built in features for data management, recruiting, onboarding, time off tracking, payroll and benefits administration, there are also managed payroll and benefits administration services you can opt for to reduce the burden on your internal teams. 

CONS

  • Namely primarily caters to U.S.-based companies, which makes it unsuitable for organizations needing to manage pay and benefits for employees in other countries.
  • The implementation process of Namely can be time-consuming, typically taking a minimum of 6-8 weeks.
  • Despite how big of a player Namely is in the HR space, it lacks employee development features like skill training, career pathing, and succession planning.
  • Before purchasing Namely, it is essential to ensure compatibility with your current benefits provider, as there have been reported instances of Namely's team encouraging users to switch to more expensive providers.
  • Namely primarily operates in the U.S., which means if you’re looking for a global payroll and benefits provider, this platform isn’t for you.
  • Though many praise the platform’s ease of use, it does take long to implement it. Namely’s own team says that an average implementation takes between 6-8 weeks.
  • For a platform of Namely’s size, there currently aren’t any features that focus on employee development such as skill training, career pathing, succession planning etc. 
  • You’ll need to check beforehand if Namely can work with your existing benefits provider, if you have one. There have been a few reports (but not few enough to ignore) about Namely’s team convincing customers to change their benefits provider to providers that charged them more. 
Namely's payroll dashboard

Namely Review

Namely’s all-in-one platform comes with a payroll module for processing salaries on time and without any errors. It can help you with a lot, including calculating wages, deductions, and taxes, and generating pay stubs for your employees. The platform is also always up-to-date with the ever-changing payroll regulations and tax laws to ensure you don’t get penalized and that everything pertaining to your employees’ payments is above board.

We like any product with employee self-service features and Namely checks that box of ours. Your staff can log in to a dedicated dashboard to access and manage their payroll information, update personal details, and view pay stubs whenever needed. Namely also packs a robust reporting module to get a holistic view of your company’s payroll and valuable statistics to make informed decisions.

Namely Customers

Greenhouse, Bevi, and Workwave are among Namely’s 1000+ customers.

Namely Pricing

Namely has custom pricing that varies according to the extent of your need. You can contact the Sales team for an estimate.

How has Namely Changed Over Time?

Best For

Namely predominantly serves mid-sized companies across different verticals.

Namely in action
Reviewer's Rating
8/10

We use Namely daily, and it has become our central hub for nearly all HR tasks. The key workflows include payroll processing, where the automated system ensures timely payments and handles all tax calculations and filings, which used to be a tedious monthly task.

We also rely on Namely for benefits administration; employees can easily update their benefits through the platform, with everything syncing up to ensure accurate deductions. The onboarding process for new hires is another area where Namely excels; new employees can complete their paperwork online before their first day, which is a major improvement over our previous paper system.

The performance management tools are also very useful. Additionally, the reporting and analytics features, which were suggested as a new initiative by me, are now regularly used to gain insights that drive our HR strategies.

What do you like about Namely?
  1. User-Friendly Interface: Intuitive and easy to navigate, making it accessible for both HR staff and teams.
  2. Integrations: It integrates payroll, benefits administration, and performance management, streamlining processes and eliminating the need for scattered Google Sheets.
  3. Employee Self-Service: The self-service portal allows employees to manage their personal information, view pay stubs, and access benefits details independently, saving us time from routine administrative tasks. This is the future of HR, as automation should be adopted across the board.
Why did your organization buy Namely, and how long have you used it for?

At Impactable, we chose Namely because we were overwhelmed by managing too many HR systems that didn’t integrate well. It was challenging to keep up with payroll and benefits manually, so we needed a solution that could consolidate everything and simplify our processes, allowing us to focus on developing the new platform.

Namely turned out to be a great choice. It has a user-friendly interface that even the least tech-savvy among us can navigate with minimal training. The employee self-service portal was something we didn’t realize we needed, but it has been incredibly helpful in allowing the team to manage their own holidays and benefits without constantly contacting HR.

The analytics and reporting tools, while not initially a priority, have also proven useful. I’ve been using Namely for two years now, and overall, it has greatly improved our organization’s efficiency.

What do you dislike about Namely?
  1. Customer Service Issues: The customer service can be slow and sometimes unresponsive, which is disappointing given the quality of the product.
  2. Integration Challenges: It took time to get the integrations working correctly, and we had to invest considerable effort in training everyone to manage them.
  3. Reporting Features: The reporting features are difficult to use and have limited customization options, which was a letdown.
How is Namely different than their competitors?

Namely is much easier to use compared to other HR tools, with everything from payroll to benefits consolidated in one place. It has a sleek interface, and the employee self-service portal allows staff to manage their own information. Unlike some competitors, Namely offers solid reporting tools and continuous updates, keeping the platform modern and efficient. Overall, it simplifies HR tasks better than many competitors, although I haven’t used many similar tools recently, so they might have improved as well.

What Instructions should people think about when buying this type of tool?
  1. Ease of Use: Ensure the platform is user-friendly for both HR staff and employees.
  2. Integration Capabilities: Look for seamless integration with existing systems such as payroll, benefits, and other HR tools you already use.
  3. Customer Support: Check the quality and responsiveness of customer support, as effective support is crucial for resolving issues quickly.
  4. Feature Set: Evaluate the range of features offered, such as employee self-service, performance management, and reporting capabilities, to ensure the tool meets all your HR needs. Avoid tools that require additional services to cover all necessary functions, as there are comprehensive solutions available.
How has Namely changed or evolved over time to meet users needs?

The interface has improved, and integrations are smoother. However, customer service hasn’t seen much improvement.

What specific type of user or organization is Namely very good for?

Namely is particularly well-suited for mid-sized organizations with 50 to 1,000 employees across various sectors such as media, technology, and eCommerce. It's ideal for companies looking for an all-in-one HR solution that integrates payroll, benefits, and performance management. Businesses that require comprehensive analytics and reporting tools to make informed HR decisions will also benefit significantly from Namely’s features.

What specific type of user or organization would Namely not be a good fit for?

Namely may not be a good fit for very small businesses or startups with fewer than 50 employees, as the cost and complexity of the platform might be excessive for smaller operations.

Why Payroll and Benefits Software?

There are a few apparent use cases for payroll and benefits software. However, we also wanted to explain some of the benefits that may not be as self-evident. Here is the “why” behind buying new payroll and benefits software:

  • Pain-free payroll: These solutions will run payroll for you in a streamlined way that reduces your time and effort. To teams using outdated systems or completing operations manually, this could mean hours or even days saved per pay period.
  • ‍Simplify health benefits: These solutions guide you through the benefits selection process, sometimes with a trusted consultant who recommends packages that fit your company well. Your employees can then choose which option is right for them during open enrollment, qualifying events, or onboarding.‍
  • Access to experts: Managing benefits and payroll internally can be complicated, especially if this is not your day-to-day focus. You must be aware of and keep up-to-date with a wide range of regulations and requirements, as they can change frequently! To assist with this, the best benefits and payroll solutions offer day-to-day customer support and will work closely with you when making strategic decisions and regulatory updates.‍
  • Access to better health plans: The best payroll and benefits solutions provide you with greater access to competitive employee benefits to create a package that makes the most sense for your employees. You will also be able to compare plans from different providers more easily and therefore ensure you have selected the best package for your business’s needs.‍
  • Cost-effective: Using an external vendor for payroll and benefits will help decrease the number of employees you need for this function and help save on costs in technology, support, and training.‍
  • Save time: On average, 19% of small businesses spend 80+ hours a year on federal taxes alone. Small and medium businesses that arm themselves with the right solution to handle payroll and efficiently manage benefits save a lot of time, resulting in their ability to allocate time to their core business and product.‍
  • Ease of use: Software solutions today are serious about their product experience. They have built their platforms with their various end users in mind and provide them with a simple-to-use, mobile-friendly, and feature-rich experience. Your employees can now look up co-pays on mobile when at the doctor, or request time off in a given pay period.‍
  • Increase employee retention: With greater access to a wide range of employee benefit insurance and retirement plans, you will be able to ensure that your employees feel taken care of. Naturally, this has a considerable sway towards employee retention.‍
  • Aids in your talent strategy: The right payroll and benefits software helps you attract talent by offering the best and most comprehensive benefits packages. An AICPA survey found that 80% of those polled would choose a role with a comprehensive benefits package versus a position with a much higher salary but no benefits.‍
  • Enhanced security benefits: Most top payroll and benefits vendors will have high levels of security that contemplate HIPPA and have varying levels of SOC compliance.‍
  • Compliance guarantee: According to recent payroll statistics, 1 in 2 companies have been penalized for non-compliant payroll. Payroll and benefits software have access to the most up-to-date information which means that you never have to worry about missing tax notices and other regulatory notices. This is a huge benefit as you will help protect your company and reduce your risk of compliance-related expenditures.

Pro Tips on Payroll and Benefits Software

Key Features of Payroll and Benefits Software

The majority of the top-rated benefits and payroll solutions provide feature-rich offerings that are wrapped into an intuitive user experience. While we’ve focused on payroll and benefits, there are additional add-ons that you may also be interested in, especially if you do not currently have another solution in place. Many of these also map to the demo questions we have suggested below:

  • Payroll software features: Automated and unlimited multi-state and global payroll runs (Plus contractor & vendor payments, tips reporting), off-schedule payroll runs, all tax filing/payments, multiple pay-rates and schedules, reporting including year-end payroll reporting, and direct deposit.
  • Employee benefits admin software features: Employee self-service (including self-service benefits enrollment and changes), benefits administration & cobra administration (health, dental, vision), and additional benefits options including 401K/retirement, life insurance & disability, FSA, HSA, commuter, and additional supplemental benefits.
  • Other important features: Time tracking & paid time off, HR documentation & PTO policies, employee directory & surveys, workers’ compensation & risk mitigation, new hire onboarding, HR expertise (varied based on level), online resource center (Best practices, FAQs, and more), and mobile friendly and/or mobile app.

How to Choose a Payroll and Benefits Solution

The following is what we’ve learned over the years:

  • Choose a payroll service that has a track record for serving companies of your size.
  • Remember, change management requires a team effort. You may need to involve a few different teams during the buying and implementation process including your operations, HR/recruiting, information technology, and communications teams.
  • Core features that you probably already have and that employees/HR are used to, like direct deposit, automated pay stub distribution, and payroll taxes need to be in any future offering you use.
  • Don’t forget about integrations! It’s important that any new system can sync with the rest of the tools in your tech stack at least in some sense.
  • Make sure the vendor that you choose can operate in all of your office locations (don’t forget your remote employees). Several of the vendors we’ve outlined here are among the best global payroll providers, but many do have a heavier focus on the United States.
  • Documentation is paramount— get your ducks in a row in advance to help streamline implementation and prevent any delays that could have a negative impact on employees. Nobody’s going to be that excited about the new payroll and benefits system if the next checks or deposits are going to be late. 
  • Choose a vendor that is compliant with the most recent regulations and that takes data privacy very seriously. HIPAA and tax payment violations can be extremely costly.
  • If you already have an insurance broker with whom you like to work, make sure that your new vendor allows for this— not all of them do, and those that do may charge an additional fee.
  • If you are moving to benefits with a provider, remember to report any employees who are on COBRA to the new provider and make sure to ask if they assist in COBRA administration.
  • Lastly, choose a vendor that you can grow with. Make sure that the vendor is confident in their ability to work with you based on your targeted employee growth rates as a company.

Payroll and Benefits Software Pricing

The cost of payroll and benefits software varies based on company size and feature requirements:

  • Payroll Software for Small Businesses: Entry-level solutions can start as low as $19 per month. For example, Gusto offers a "Simple" plan at $40 per month plus $6 per employee, which includes full-service payroll and basic onboarding.
  • Payroll Tools for Medium-Sized Businesses: Plans typically begin around $50 per month and can exceed $1,000, depending on the number of employees and desired features. These plans often offer advanced payroll features, HR support, and benefits administration.
  • Payroll Solutions for Large Enterprises: Due to complex needs, such as managing a diverse workforce across multiple locations, comprehensive payroll solutions often start in the four-figure range monthly. These packages usually provide extensive support for multi-state taxes, advanced reporting, and dedicated customer service. 

Demos Questions to Ask Vendors

Once you have chosen a few vendors to demo, it is imperative to ask pertinent questions. Here is a list of questions we think you should ask on demos.

Support:

  • Who will be on my support team during the payroll software implementation, how will that change after I’m set up?
  • What the the specific steps our company will have to go through to get this setup and how long does each take?
  • What internal stakeholders do I need to bring into this?
  • What are the support SLAs?
  • How big is your biggest customer and how small is your smallest customer? What is the size of your average customer?
  • What are the most common reasons that companies don’t succeed?
  • How will our pricing change as we scale?

Tech & Security:

  • Can you walk me through the typical workflows that HR would go through? Employees?
  • What is the mobile experience for HR and employees?
  • What’s on your product roadmap?
  • Do you support multi-factor authentication?
  • Do you support single sign-on?
  • Are you SOC 2 compliant?
  • What is your security audit process?
  • How do you keep our data safe?

Regulatory & Compliance:

  • Do you have a regulatory compliance team?
  • Who handles regulatory updates for taxes, HR, or benefits?
  • How will I get updated on regulatory changes relevant to my business?
  • Do you handle payroll in my state (within the U.S.)?
  • Do you handle international payroll services (if you operate internationally)?
  • Are you GDPR compliant?
  • How are tax filings handled?  Is there an extra charge for this?
  • Do you handle new hire onboarding reporting and forms?
  • Are you ACA-compliant? What about HIPAA and ERISA?
  • How will you handle benefits for my employees in different states and, if applicable, remote employees?
  • How can my accountant or finance team access the relevant files?

Payroll Integrations and Process:

  • Is your offering full-service payroll or a tool that I will use to run my own payroll?
  • How are payroll taxes handled? How are tax forms generated?
  • What standard integrations do you support? Do you integrate with my existing technologies (accounting software, HRIS, ATS)?
  • How will direct deposit work with our employee bank accounts?

Payroll Software FAQs

What is payroll software?

Payroll software is a solution designed to manage, automate, record and organize payment of a company’s employees.

What is benefits software?

Benefits software is a solution designed to take over all administrative benefits tasks, including managing and organizing health insurance, retirement programs, time off and leave.

Can my company do payroll and benefits without software?

Yes, your company can process payroll and benefits without the assistance of software. However, manually taking care of payroll and benefits requires a lot of time and effort. On average, over 20% of small businesses spend 120+ hours dealing just with federal employee taxes. That’s before even considering benefits management. That time is better spent perfecting your business or product, therefore automating payroll is a worthy investment.

Do software providers offer both payroll and benefits software together?

Yes, many payroll vendors offer a benefits solution and vice versa.

Need Help Shortlisting for the Best Options for Your Business?

For those press on time and want to narrow the search to the top payroll and benefits solutions that most align with their organization’s priorities and budget, SSR Advisors provide a transparent, unbiased shortlist of 2–3 recommendations from 1,000+ vendors across HRIS, Payroll, and HCM—for free. Get in touch with one of our advisors today!

About the Author

Rodrigo Vázquez-Mellado
HR and B2B software analyst and advisor, tech writer and editor, former conversational designer
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Rodrigo has worked in tech since 2016 across various marketing and product roles. All the while, he's stayed active as a journalist, musician, and avid traveler. He's been a writer and editor at SSR since 2020, covering software niches like payroll, HCM, workforce planning, AI Recruiting, and whatever spikes his interest. He's always on the lookout for the right software and tools—whether it's for managing business processes or to fuel his many interests. Rodrigo studied Journalism at the University of North Texas, Marketing and Communications at Tec de Monterrey, and is currently doing a part-time Master's in Economic History at the University of Barcelona. More of his writing at: http://rvmrosas.com/

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