Higher Logic Expert Reviews, Pricing, Alternatives - 2022
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Higher Logic is a leading name in cloud-based engagement software with 15 years of experience, 3,000 customers, and 50 million users. The company has successfully created solutions to build engaged online communities and has consistently been recognized by software reviewers.
Higher Logic promises that its community platform offers more than just forum software with social media integration. With branded spaces, 360-degree views of community engagement, personalized experiences through tools like robust nesting structures and microsites, event management, and learning paths for members, Higher Logic is a comprehensive customer community solution that can scale with your business.
- American Association of Airport Executives
- Professionals Australia
- Texas Medical Association
- 28% reduced support tickets (Jama Software)
- 5x member-generated revenue with one community activity per month (ASAE)
- 1,400% increase in community membership (Zenoss)
- 360-degree views: Gain a comprehensive view of how your community members interact, whether they are posting answers, sharing content, or providing product feedback.
- Topic-based community: Let members quickly find answers to their inquiries and discover posts based on interests. Use tools like rules-based automation to tailor content based on users' activities on the platform.
- Events: Manage face-to-face and virtual events within the platform, from registration to payment and connections after the event.
- Learning paths: Create webinars and other resources, track users' progress.
- Ideation: Help users connect their needs to your product development process.
Higher Logic also has capabilities for:
- Library and blogs
- Automation rules
- Community branding
Higher Logic supports standard pattern-based integrations with AMS and CRM systems, including Salesforce, Fonteva, iMIS, ACGI, Aptify, Euclid, Impexium, MemberSuite, Personify, Protech, and YourMembership. The platform also offers Push integrations using its Push API to synchronize data from AMS/CRM databases to Higher Logic.
Higher Logic offers three pricing plans for its community platform:
- Community Essentials: This plan offers a one-topic community, pre-built designs, basic automation, ideation, guided online learning, predefined SSO and integration options, and email and community support.
- Community Plus: The Plus plan offers all capabilities of Essentials along with additional engagement features, multi-communities, gamification, advocacy, add-ons, virtual training, and additional phone support.
- Community Enterprise: The Enterprise plan provides all Plus features in addition to full design capabilities, event engagement, nested communities, microsites, more add-ons, strategic partnership, and additional SSO and integration options.
Get a quote by providing contact details and your organization.
Higher Logic has implementation teams and also offers different packages to get started:
- Standard Implementation: With integration to one tool
- Basic Implementation: Set up within 30 days
- Basic+ Implementation: Includes standard SSO; set up within 40 days
- Enterprise Implementation: Includes project management
- Data migration
Request a demo for more details by providing contact information, organization, and target audience.
Higher Logic has an extensive support center with topics including implementation, security, integrations, and even known issues. For more inquiries, customers can reach out via email (or phone call for US-based users).