Higher Logic Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Higher Logic Versus the competition

With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.

Pros
Cons

Higher Logic Review

Higher Logic is a leading name in cloud-based engagement software with 15 years of experience, 3,000 customers, and 50 million users. The company has successfully created solutions to build engaged online communities and has consistently been recognized by software reviewers.

Higher Logic promises that its community platform offers more than just forum software with social media integration. With branded spaces, 360-degree views of community engagement, personalized experiences through tools like robust nesting structures and microsites, event management, and learning paths for members, Higher Logic is a comprehensive customer community solution that can scale with your business.

Who shouldn't buy Higher Logic

Higher Logic Customers

  • Imperva
  • Delphix
  • American Association of Airport Executives
  • Professionals Australia
  • Texas Medical Association

Higher Logic Stats

  • 28% reduced support tickets (Jama Software)
  • 5x member-generated revenue with one community activity per month (ASAE)
  • 1,400% increase in community membership (Zenoss)

Higher Logic Key Features

  • 360-degree views: Gain a comprehensive view of how your community members interact, whether they are posting answers, sharing content, or providing product feedback.
  • Topic-based community: Let members quickly find answers to their inquiries and discover posts based on interests. Use tools like rules-based automation to tailor content based on users' activities on the platform.
  • Events: Manage face-to-face and virtual events within the platform, from registration to payment and connections after the event.
  • Learning paths: Create webinars and other resources, track users' progress.
  • Ideation: Help users connect their needs to your product development process.

Higher Logic also has capabilities for:

  • Library and blogs
  • Automation rules
  • Gamification
  • Community branding
  • Authentication

Higher Logic Key Integrations

Higher Logic supports standard pattern-based integrations with AMS and CRM systems, including Salesforce, Fonteva, iMIS, ACGI, Aptify, Euclid, Impexium, MemberSuite, Personify, Protech, and YourMembership. The platform also offers Push integrations using its Push API to synchronize data from AMS/CRM databases to Higher Logic.

Higher Logic Pricing

Higher Logic offers three pricing plans for its community platform:

  • Community Essentials: This plan offers a one-topic community, pre-built designs, basic automation, ideation, guided online learning, predefined SSO and integration options, and email and community support.
  • Community Plus: The Plus plan offers all capabilities of Essentials along with additional engagement features, multi-communities, gamification, advocacy, add-ons, virtual training, and additional phone support.
  • Community Enterprise: The Enterprise plan provides all Plus features in addition to full design capabilities, event engagement, nested communities, microsites, more add-ons, strategic partnership, and additional SSO and integration options.

Get a quote by providing contact details and your organization.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Higher Logic Implementation

Higher Logic has implementation teams and also offers different packages to get started:

  • Standard Implementation: With integration to one tool
  • Basic Implementation: Set up within 30 days
  • Basic+ Implementation: Includes standard SSO; set up within 40 days
  • Enterprise Implementation: Includes project management
  • Data migration

Request a demo for more details by providing contact information, organization, and target audience.

Higher Logic Customer Success

Higher Logic has an extensive support center with topics including implementation, security, integrations, and even known issues. For more inquiries, customers can reach out via email (or phone call for US-based users).

About Higher Logic

Higher Logic Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
Listed in our research about the Top Customer Community Platforms
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