Document360 Reviews in 2022: Alternatives, Pricing, Reviews - SSR

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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Document360 Versus the competition

Document360 offers a simple yet powerful KMS that works as a central knowledge base for any organization. It is packed with smart tools and integrations that make it easy for knowledge employees to create, share, and manage their documents.

Pros
Cons

Document360 Review

Document360 enables users to create, organize, and share documents using the familiar Google Docs interface. Its smart search engine is among its best features, which makes it easy for workers to find what they need with a quick tip.

It offers dynamic document workflows, allowing users to define and customize their entire process. Document360 also enables organizations to set triggers and actions based on document properties and metadata.

Who shouldn't buy Document360

Document360 lacks a mobile app that you can use on the fly, while support information is a bit sparse.

Document360 Customers

Document360's customer list includes big names such as McDonald's, Stackify, Harvard University, Porche, and Mambu.

Document360 Stats

  • Served 10,000 people from 80 countries and over 300 businesses
  • 600+ articles authored within the system (WhatFix IDG)

Document360 Key Features

  • Document management: Document360 allows for more streamlined documentation, letting users see what changed, who did it, and when they made changes.
  • Version control: This feature enables you to see previous versions of the knowledge base when allowed, which is perfect for documentation with software builds.
  • Search: With the search tool, users can find exactly what they need with a few easy keywords.

Other Document360 features include:

  • Workflow automation and approval
  • Knowledge base assistant
  • Versioning and rollback

Document360 Key Integrations

Document360 has integrations and extensions available, from Drift, Intercom, LiveChat, Fresh Desk, Hotjar, and more. The system can also integrate with any product with a JavaScript snippet.

Document360 Pricing

Document360 offers a pricing model billed either monthly or annually, paid per project or month. All bundles include migration support.

  • The Startup bundle starts at $99 and includes two team accounts, one knowledge base version, 50GB storage, public knowledge base, unlimited articles and revisions, customization and branding, article templates, and tag management.
  • The Business bundle starts at $299 and includes ten team accounts and two knowledge base versions. It offers everything in Startup together with a private knowledge base, unlimited reader accounts, analytics, export to PDF, and a knowledge base assistant.
  • The Enterprise bundle starts at $499 and includes 15 team accounts and two knowledge base versions. It provides everything in Business together with security groups and roles, enterprise SSO, audit logging, workflow, ticket deflector, and search within attachments.
  • The Enterprise Plus bundle requires you to contact the Document360 support team. This tier includes everything in Enterprise together with private hosting, premium support, additional security, and more.
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Document360 Implementation

Document360 starts users with a credit-card-free 14-day trial. All you need to do is visit their pricing section and pick the bundle you plan to use. Setup is straightforward and needs very little technical expertise.

Document360 Customer Success

Document360 offers a support line for all its customers, available every weekday from 4 AM to 10 PM GMT. Customers can connect with a live chat, drop a support ticket, or read through their self-service documentation.

About Document360

Document360 Alternatives

Zendesk Guide offers a ton of configurability and an easy-to-use yet efficient document management platform that offers a built-in ticketing system. It also gives users several ways to customize the knowledge base’s design, look, and theme.
Zoho Desk is a comprehensive customer support software that assists companies in setting up an organized help center. It helps you build and maintain a deep knowledge base with everything a support team needs to do business.
Atlassian Confluence is a KMS solution that encourages collaboration. Its analytics tools empower businesses to track pages accessed and help employees use knowledge within the organization.
Helpjuice offers a smart knowledge base to help companies deliver exceptional customer support. The system is cloud-based, so you don’t need to invest data center resources to power your knowledge base.
Guru is convenient and user-friendly, known for its robust integration across several enterprise-level apps. Its best feature is showing if the current knowledge is updated and what changed between different versions.
Bitrix24 is a budget CRM suite that offers a valuable knowledge base solution. It’s free for small businesses and primarily low-cost for enterprise users, making it an excellent pick for small teams and startups.
Freshdesk is known as the gold standard for cloud-based customer support software. Their knowledge base is fantastic for small businesses that need a consistent user interface and a natural language discovery tool for easy search.
The HubSpot Knowledge Base is a part of their Service Hub, which helps businesses facilitate and improve customer self-service. It offers a great set of tools that leverage ticketing and knowledge base optimizations for various customer-facing teams.
ServiceNow Knowledge Management (KM) is effortless to learn, easy to adopt, and provides a fantastic way to share knowledge within the organization. It’s a fully-featured managed solution with many bells and whistles.
LiveAgent is a favorite among customer service teams, letting them answer a ticket immediately by quickly referencing a knowledge base. The system records everything on the ticket from start to finish, and it integrates well with third-party team apps.
ProProfs Knowledge Base is an easy-to-use, low-cost, and intuitively-designed knowledge base perfect for small teams and businesses. It is reliable, with almost no downtime, and fast and consistent improvements.
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