Zoho Connect Reviews in 2022: Alternatives, Pricing, Reviews - SSR

Rodrigo Vázquez Mellado
HR and B2B software analyst & advisor, tech writer, musician
August 30, 2022

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Zoho Connect Versus the Competition

Zoho Connect brings the ease of use and visual cleanliness that characterizes Zoho products to a robust team collaboration software. Setting Zoho apart in the intranet space are their wide range of features, from a knowledge base to automated workflows.

If you're ready to get a Zoho Connect demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
  • Pay as you go and upgrade or downgrade at any time
  • One of the longest list of features for this type of software
Cons
  • Several users have complained about the speed of the tool, especially in the mobile app version.
  • Manuals within the knowledge base don’t offer change tracking.

Zoho Connect Review

As a company that makes all sorts of business software tools, from a CRM to an expense tracker, you’d kind of expect them to have a good intranet and team collaboration app. Zoho Connect will not disappoint those that seek the consistency and reliability of other Zoho products. This social intranet helps unite people and resources within a single platform, through tools like forums, events, a knowledge base, and much more. 

Zoho Connect does check most boxes when it comes to a corporate intranet. Although the final feature list will vary depending on the plan you get, all of them include groups, custom apps, boards, knowledge base manuals, channels, events, and forums.

The free forever plan throws in all this, provided that you have less than 25 users (as well as some other technical limitations, such as the number of integrations). Then, if you have a bigger team or want more features, the list gets lengthier with each plan. It can grow to include things like video conference, surveys, polls, idea sharing, mandatory reads, a team schedule, and truly lots more.

This is precisely why the words that come to mind when contemplating Zoho Connect are robust and scalable. Robust, because the final feature list can be breathtaking if you for the enterprise or ultimate plan, for instance. Scalable, because this means that Zoho Connect can fulfill simple and basic intranet requirements for small teams, or the more complex needs of a large company.

As an example of a more complex feature, there’s the addition of external users to the intranet. Zoho Connect can be used as an intranet for your company and as an extranet for your clients. Information can be published and sent to either channel from the same platform. Also, a user can be a part of multiple external networks and an internal one at the same time. 

Lastly, on the question of scalability, it is worth noting that Zoho Connect does not require a time commitment when you subscribe. You can pay as you go and either upgrade to a larger plan or downgrade the free version at any time and without talking to anybody.

Who shouldn't buy Zoho Connect

While Zoho Connect’s feature list is quite impressive, this also means that some of the tools might be very basic. For instance, some users online have complained about the knowledge base lacking a change tracking feature, which can be important when keeping track of company manuals. We’ve seen similar criticism about their authoring tool’s multimedia capabilities, or the look and feel of their chat app. 

In other words, as it’s frequently the case with all-encompassing platforms, some teams looking for a more robust tool for specific needs might be better off with a stand-alone solution. To this note, we’d add a common recommendation with buying HR software, which is to make a list of the deal-breaker tools and make sure you see a demo of them. If there’s a free trial, even better, you can try them before committing to a specific platform.

Zoho Connect Customers

Max Healthcare, Toyota, NHS England, Azizi, Canon

Zoho Connect: Robust, affordable, and scalable platform

Zoho Connect Stats

Zoho Connect Key Features

  • Document management: Generate manuals, store and organize files. 
  • Multilingual capabilities: Zoho Connect is available in 19 different languages.
  • Choose how to interact: You can use groups, feeds, channels, and forums.

Depending on the plan, Zoho Connect also has capabilities for: 

  • Peer-to-peer recognition
  • Social advocacy
  • Idea sharing
  • Workflows
  • Organization chart
  • Article templates
  • Workload view

Zoho Connect Key Integrations

  • Zapier
  • Mailchimp
  • Asana
  • Google Drive & Google Calendar
  • Appear.in

Zoho Connect Pricing

Zoho Connect starts at $25 per month if you have less than 25 users. If your team is between 26-100 users, it’s just $1 per user per month. These prices get more interesting in the yearly plans. For more than 100 users, you can use their price calculator, which is really transparent. There is also a free version of Zoho Connect if you’re below 25 users and need only basic features and capabilities.

The free version of Zoho Connect gets you 25 users, 3 groups, 3 private applications, 3 dashboards, 3 handbooks, 10 integrations, as well as channels, events, and forums.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Zoho Connect Implementation

Getting started with Zoho Connect is as easy as signing up with your business email. After confirming your account, you’ll get asked to create an internal network, an external one, or both. Then you can start inviting colleagues and you’re ready to go. At first, you’ll be signed up for a free plan by default but you can upgrade whenever you like.

Zoho Connect Customer Success

Whether it’s to ensure proper adoption, handle requests, or provide customer support, the team at Zoho has created many resources for customer success. These include: 

  • User Guide
  • Getting Started Guide
  • FAQs
  • Forums
  • Customer Self-Service Portal
  • API documentation

About Zoho Connect

The Zoho story goes back to 1996, with the founding of AdventNet Inc. Back then, the company made a network management tool that was popular internationally, but mainly in the Japanese market. Then, in 2001, they launched Zoho CRM, which quickly became one of their best-selling apps. 

Then, in 2005, the company caught up with the times and started offering cloud-based applications. They began with the Writer app, then Show (a presentation tool), Creator (custom application builder), and Zoho Sheets. It wasn’t long until they realized that there could be a Zoho tool for just about every kind of business app. If you’re curious, the Zoho ‘about page’ actually has an interactive timeline where you can see the evolution of the company year to year. Nowadays, Zoho has over 75 million users worldwide, several offices across the globe, and more than 50 products for marketing, finance, customer and tech support, team collaboration, and of course, HR and recruitment.

As a next step you can visit the Zoho Connect website or read about alternatives below

As a next step you can visit the Zoho Connect website or read about alternatives below

FAQs

Zoho Connect Alternatives

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Assembly’s social intranet solution streamlines internal communication, regardless of where team members are based. The platform also offers a host of employee recognition and engagement features that users can take advantage of without needing to purchase and integrate third-party products.
Simpplr has a proven track record of making processes more efficient for their clients while transforming their workforce into a more connected team, in spite of fast growth or distributed teams.
Interact is a great-looking digital workplace made for larger organizations (100+) and carefully implemented to fit the team’s needs and goals.
Axero’s software Communifire is one of the most modern and complete intranets out there. They put lots of effort into making their platform easy to use and intuitive while going above and beyond the capabilities that are usually expected of any intranet.
Samepage is a basic and straightforward collaboration-oriented intranet with a wide range of potential workflows. They also offer a free plan for small groups.
Blink is one of the best intranets specifically-designed for frontline workers, yet it has most of the features you’d expect from any modern digital workplace.
Workvivo successfully leverages the familiar UX of social media and applies it to a business context. In addition to their excellent design practices, their communication and employee engagement platform is a complete digital workplace.
LumaApps is a feature-rich and beautifully-designed social intranet for large businesses that integrates seamlessly with products like Google Workplace, Office 365, and Sharepoint.
Jive is a machine learning-powered intranet portal with a unique take on the features that you would expect of any intranet, such as personal analytics and urgent notifications.
Not only is it an intranet, enterprise social network, and collaboration platform all put together, but Happeo is actually designed for a remote workforce.
Company HQ
Austin, Texas and Chennai, Tamil Nadu
Number of Employees
13,000+
Year Founded
1996
Amount Raised
Listed in our research about the Top Intranet Software
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