Verint Community Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Verint Community Versus the competition

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.

If you're ready to get a Verint Community demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Verint Community Review

With over 500 patents and patent applications across the globe, Verint is an analytics company founded in 2002 that helps iconic companies build customer relationships by connecting work, data, and experiences across the enterprise.

Verint's customizable customer community solutions use the latest advancements in artificial intelligence and analytics to increase engagement, promote self-service, and lower costs for customer support. By overcoming inefficiencies caused by data silos and using tailored customer community strategies, businesses can consistently deliver differentiated experiences at scale.

Who shouldn't buy Verint Community

Verint Community Customers

  • 3M
  • Allianz
  • BMW
  • Google
  • L'oreal
  • Mastercard

Verint Community: Customizable with well-documented available APIs

Verint Community Stats

  • 9,800+ global partners
  • 1,000+ patent registrations and applications
  • 6,500 employees and offices in over 40+ countries

Verint Community Key Features

  • Question and Answer Forums: Enable your customers to get help from experts and other customers by asking questions.
  • Wikis: Let users collaborate in creating content with a history of changes and version control.
  • Ideation: Crowdsource customer feedback to get ideas and recommendations.

Verint Community also has capabilities for:

  • Discussion forums
  • Widgets
  • Blogs
  • Calendars
  • File and media galleries
  • Gamification
  • Chat, presence, and private messages

Verint Community Key Integrations

Verint Community is an API-first platform with over 150 APIs, enabling developers to write a custom user experience with its Widget Studio tools. Integration connectors and SDKs are available for free at GitHub.

The platform integrates with a variety of CRM systems (i.e., Salesforce, Microsoft Dynamics), CMS systems (i.e., Sitecore, Sitefinity, Umbraco), and analytics systems (i.e., Tableau, Google Analytics, Webtrends, Smarter Stats), as well as other third-party solutions like Amazon, Avaya, and Five9.

Verint Community Pricing

For both public and private communities, licensing a commercial edition will cost an annual fee starting at $25,000 per year. This includes apps, built-in developer tools, product support tools, and add-ons for all registered private and public users depending on the subscription base model selected.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Verint Community Implementation

The Verint Community platform can be run on-premises or in the cloud and allows you complete control over the design of your community. The platform is a developer/designer-friendly product with RESTful APIs and open source integration kits.

To get started, request a demo by providing details like your business contact information and state that you'd like to have a demo of the community platform.

Verint Community Customer Success

Verint Community's support page offers answers to FAQs on topics including setup, configuration, and troubleshooting. Verint Community also has its own community platform with news, updates, discussion forums, and more. In addition, the website has case studies where companies share their successes with the platform.

For support inquiries, the customer support team is available in America on weekdays, 8:00 AM to 6:00 PM Central Time, except for US holidays. For European, Middle Eastern, and African areas, hours are also on weekdays, 8:00 AM to 6:00 PM GMT, except for UK holidays.

About Verint Community

As a next step you can visit the Verint Community website or read about alternatives below

As a next step you can visit the Verint Community website or read about alternatives below

Verint Community Alternatives

Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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