Verint Community Expert Reviews, Pricing, Alternatives - 2022
A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
With over 500 patents and patent applications across the globe, Verint is an analytics company founded in 2002 that helps iconic companies build customer relationships by connecting work, data, and experiences across the enterprise.
Verint's customizable customer community solutions use the latest advancements in artificial intelligence and analytics to increase engagement, promote self-service, and lower costs for customer support. By overcoming inefficiencies caused by data silos and using tailored customer community strategies, businesses can consistently deliver differentiated experiences at scale.
- 9,800+ global partners
- 1,000+ patent registrations and applications
- 6,500 employees and offices in over 40+ countries
- Question and Answer Forums: Enable your customers to get help from experts and other customers by asking questions.
- Wikis: Let users collaborate in creating content with a history of changes and version control.
- Ideation: Crowdsource customer feedback to get ideas and recommendations.
Verint Community also has capabilities for:
- Discussion forums
- File and media galleries
- Chat, presence, and private messages
Verint Community is an API-first platform with over 150 APIs, enabling developers to write a custom user experience with its Widget Studio tools. Integration connectors and SDKs are available for free at GitHub.
The platform integrates with a variety of CRM systems (i.e., Salesforce, Microsoft Dynamics), CMS systems (i.e., Sitecore, Sitefinity, Umbraco), and analytics systems (i.e., Tableau, Google Analytics, Webtrends, Smarter Stats), as well as other third-party solutions like Amazon, Avaya, and Five9.
For both public and private communities, licensing a commercial edition will cost an annual fee starting at $25,000 per year. This includes apps, built-in developer tools, product support tools, and add-ons for all registered private and public users depending on the subscription base model selected.
The Verint Community platform can be run on-premises or in the cloud and allows you complete control over the design of your community. The platform is a developer/designer-friendly product with RESTful APIs and open source integration kits.
To get started, request a demo by providing details like your business contact information and state that you'd like to have a demo of the community platform.
Verint Community's support page offers answers to FAQs on topics including setup, configuration, and troubleshooting. Verint Community also has its own community platform with news, updates, discussion forums, and more. In addition, the website has case studies where companies share their successes with the platform.
For support inquiries, the customer support team is available in America on weekdays, 8:00 AM to 6:00 PM Central Time, except for US holidays. For European, Middle Eastern, and African areas, hours are also on weekdays, 8:00 AM to 6:00 PM GMT, except for UK holidays.