Totango Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Totango Versus the competition

Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.

Pros
Cons

Totango Review

Established in 2010, Totango quickly climbed the ranks to become one of the top-ranked companies in customer success. Spark, its customer success platform, is a goal-oriented software tool that has delivered for companies from startups to Fortune 100 enterprises.

With detailed reports and playbooks among other features, the platform has been shown to increase onboarding, product adoption, and revenue growth for thousands of businesses.

Who shouldn't buy Totango

Totango Customers

  • Google
  • Zoom
  • Trustpilot
  • Monster
  • Autodesk
  • Nasdaq

Totango Stats

  • Over 5,000 business customers
  • 20-point increase in year-over-year retention (Monster)
  • Over 130% increase in quarter over quarter net dollar expansion (Zoom)
  • Over 50% new product adoption (NTT)

Totango Key Features

  • Configurable toolkits: Create and configure toolkits for communication templates, best practices, and scorecards to meet customer expectations.
  • Automation: Set action plans to be triggered by pre-defined criteria so you won't miss anything.
  • Account management: Increase trust with your customers by mutually setting goals and tracking progress.

Totango also has capabilities for:

  • Health scores
  • 360 views
  • Customer segmentation
  • Tasks and timelines
  • Support tickets

Totango Key Integrations

  • Slack
  • Salesforce
  • MS Dynamics
  • Segment.io
  • HubSpot

Totango Pricing

Totango offers two subscription plans:

  • Community (for companies getting started with customer success): Free forever, for up to three users, one success team, and standard features
  • Enterprise (for companies with larger customer bases): Custom (with free 30-day trial), for a custom number of users, unlimited success teams, implementation support, and designated success manager
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Totango Implementation

To get started, schedule a demo by providing details including your business email, company name, and the number of employees. For the free plan, just make an account to use the customer success software without charge for three users.

Totango Customer Success

Totango has many case studies from satisfied companies available on its website. It also has extensive guides on its support page. In addition, Totango regularly posts updates on uptime, scheduled maintenance, and past incidents for transparency. For questions, fill in the support form to submit a request or ask on the Totango community page.

About Totango

Totango Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
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