inSided Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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inSided Versus the competition

With highly customizable designs and best practices in customer engagement, inSided is an excellent customer community platform specially made for B2B software, telecommunications, and consumer online service industries.

If you're ready to get a inSided demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

inSided Review

inSided is a customer community platform created specifically for B2B SaaS businesses. With a focus on improving customer engagement through the power of community, the platform promises rapid growth in businesses' user bases in just six weeks. This is made possible with inSided content creation strategies, health checks, benchmarking, training, and more.

Who shouldn't buy inSided

inSided Customers

  • Gainsight
  • Looker
  • Zapier
  • Freshworks
  • Dyson

inSided: Community platform for B2B businesses

inSided Stats

  • 50% increase in self-service
  • 80% increase in customer engagement
  • 20% customer-initiated roadmap
  • KPIs exceeded by 95% of customers

inSided Key Features

  • Gamification engine: Boost engagement and improve customer retention with gamification practices such as award badges and leaderboards.
  • Knowledge base: Build a resource library with best practices, tutorials, guides, and user-generated content.

inSided also has capabilities for:

  • In-app embeddables
  • Product feedback and ideation
  • Product updates
  • Online events

inSided Key Integrations

inSided integrates with several third-party apps, including Salesforce, Gainsight, Mixpanel, Slack, Zendesk, Google Analytics, Skilljar, Jira, and Miro. Further integrations can be made through Zapier and inSided's open API.

inSided Pricing

inSided offers three pricing plans:

  • Professional: This plan is ideal for businesses building their first branded community, with basic features and three admin seats.
  • Businesses: Designed for building integrated communities, this plan offers five admin seats, user groups, ideation, customer feedback, advanced gamification, CRM and ticketing integration, and customer success support.
  • Enterprise: Businesses that need advanced integrations and custom requirements may opt for the Enterprise plan, which provides 10 admin seats, dedicated customer success support, advanced CS integrations, and custom security requirements, volumes, and terms and conditions.

Request a personalized quote by providing details, including your work email, company, number of employees, and industry.

Motivosity Recognize
Motivosity Recognize
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Free
$5 per person per month
$6.50 per person per month
$2 per person per month

inSided Implementation

Book a demo by providing the details mentioned above. The steps for onboarding are as follows:

  • Project kick-off: Form project teams and plan the scope of the project.
  • Platform configuration: Deliver and implement technical requirements and begin training for moderation and community management.
  • Final platform training: Finalize integrations and prepare to go live.
  • Go live and initial success: Launch your community with regular evaluation.

inSided Customer Success

Customers can contact inSided via a website form which will be answered within 24 hours. Alternatively, you can also access the inSpired Community, a hub for community questions and updates. inSided also has a page for case studies where many of its customers share success stories and benchmarks achieved with the platform.

About inSided

As a next step you can visit the inSided website or read about alternatives below

As a next step you can visit the inSided website or read about alternatives below

inSided Alternatives

A global leader of actionable intelligence, Verint allows businesses to make better decisions from insights on vast amounts of data with solutions focusing on three key areas: customer engagement, security intelligence, and fraud/risk/compliance.
Vanilla Forums is an easy-to-use platform that can seamlessly integrate with websites, with a free open source version along with a cloud-based community solution.
Tribe focuses on satisfying customers, reducing churn, and deflecting support tickets by providing a platform for crowd wisdom, best practices, and self-service.
Trusted by the world’s top brands, Khoros Community enables businesses to build online brand communities with robust engagement and management tools, analytics, and expert services.
Coming from a major provider of online survey software, QuestionPro’s community software lets businesses engage customers with numerous survey types and rewards to gain insights and make informed decisions.
With an all-in-one platform providing peer-to-peer connections, support, resources, events, and networking features, Higher Logic guarantees a fast time-to-value for you and your customers.
Listed in our research about the Top Customer Community Platforms
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