Freshsales Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech and Saas researcher
November 12, 2022

Contributing Experts

No items found.
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Freshsales Versus the Competition

Freshsales is an all-in-one account management suite that includes sales and customer support features, including a useful free version, with a solid CS through live chat, email, and phone support.

If you're ready to get a Freshsales demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Freshsales Review

SMBs can quickly implement the Freshsales CRM on the go, either through the desktop version or through the Freshsales mobile app. It's an easy-to-install system that provides pricing tiers that make sense for any company, AI-powered forecasting and insights, and a bevy of customization options that appeal to businesses that need frictionless software. It is simple and light, making it a solid pick for SMBs.

What makes Freshsales unique is their free version, which allows teams to test out the product and see if it suits their needs. It can also be a fantastic gateway to more features for smaller companies once they're ready to move up to higher tiers.

Who shouldn't buy Freshsales

As with most products, many Freshsales features are held behind higher tier options. For example, reporting is not included in the free version, while the lead generation feature is available only in the Enterprise version.

Freshsales Customers

Freshsales is trusted by businesses worldwide, with different name brands like Sify, Cadence Health, Blue Nile, Dyson, PharmEasy, and Klarna.

Freshsales: Sensibly-priced CRM with free tier

Freshsales Stats

  • 40% increase in monthly recurring revenue within six months (Synergy ES)
  • 88% increase in revenue (Top Digital Agency)
  • 30% increase in customer reach-out (Vantage Circle)

Freshsales Key Features

  • Messaging: Freshsales includes a messaging system, allowing you to communicate with customers easily. Since it is integrated with their CRM, you can see all interactions and correspondence with customers in one place.  
  • Cloud telephony: Freshsales includes a robust phone system, allowing you to manage incoming phone calls, set up call queues, and manage calls. You can enable call recording as well.  
  • Notes: Freshsales includes a notes system that lets you take notes on the go. You can keep records of calls, meetings, and interactions with customers.  
  • Reports: Freshsales offers comprehensive and customizable reports, allowing you to track and monitor sales, support tickets, and more.

Freshsales covers many unique features that businesses would enjoy, including:

  • Contact lifecycle staging
  • Custom fields
  • Auto-assignments
  • Sales sequences
  • Omni-channel communication
  • Marketing automation

Freshsales Key Integrations

Freshsales offers integrations with several third-party apps, including Gmail, DocuSign, PandaDoc, Paypal, Quickbooks, Xero, Slack, and Outlook. The platform can also connect with other tools through Zapier and the Freshsales API.

Freshsales Pricing

Freshsales has three paid plans:

  • Growth: This starts at $15 per user per month, with features including visual sales pipelines, product catalogs, and custom reports and dashboards.
  • Pro: This starts at $39 per user per month, with more features including multiple sales pipelines, AI-powered insights, and chat campaigns.
  • Enterprise: This plan starts at $69 per user per month, with advanced features including custom modules, AI-powered forecasting, and a dedicated account manager.

Freshsales also offers a free tier that provides limited features for contact and account management, contact lifecycle stages, built-in phone, chat, and email, 24x5 support, and a mobile app.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Freshsales is Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Freshsales Implementation

Freshsales requires users to sign up first and pick which tier option they want. If companies want to start with the paid options, they can utilize their 21-day free trial before running the paid version.

Freshsales Customer Success

Phone, chat, and email support is available 24x5 for all plans, including the free version, while Enterprise subscribers have a dedicated account manager. The platform also offers a knowledge base for how-to's and best practices. In addition, customers can submit a support ticket in the Freshsales support portal or ask questions on the community page.

About Freshsales

As a next step you can visit the Freshsales website or read our research on the Top Account Management Software.

As a next step you can visit the Freshsales website or read our research on the Top Account Management Software.

Freshsales Alternatives

No items found.
Apptivo has an extensive feature set with 360-degree insights, customization options, and integrations with popular tools, making them an excellent option for companies looking for a CRM that grows with their business.
Insightly offers one of the best platforms for managing customer relationships, with an easy-to-use interface and flexible features accessible on mobile (Android and iOS) and desktop.
Capsule aims to improve productivity and collaboration. They offer specialized features like marketing automation, social media integration, and email marketing, all of which are designed to maximize customer retention.
Oracle NetSuite CRM provides a high-quality CRM solution, from tracking sales leads and service requests to managing your marketing campaigns, making it easy for businesses of any size, industry, or region to manage their accounts.
Zendesk Sell is a powerful AMS that helps companies effectively manage their sales pipelines, sales opportunities, and account data through live updates and in-platform communication tools like calls and texts.
Pipedrive offers an intuitive interface together with a solid offering of mobile apps and other specialized features like chatbots and efficient reporting.

Salesforce Sales Cloud is the software to beat, leading the way with innovations, including artificial intelligence support and boosting interoperability with other Salesforce apps.
HubSpot Sales Hub provides an all-in-one solution for companies looking for a reliable CRM to handle their sales processes, marketing automation, content, and web development.
Bitrix24 offers all-in-one functionality in an easy-to-use package, with CRM and lead management features combined with sophisticated analytics perfect for SMBs.
With a comprehensive mix of features for CRM systems at a reasonably competitive price, Zoho CRM can be a solid pick for multiple organization sizes. It features sales funnels, pipeline overview, workflow automations, and more.


Company HQ

Number of Employees

Year Founded

Amount Raised
Listed in our research about Account Management Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR Tech

Join 20,000 HR Tech Nerds who get our weekly insights