Freshsales Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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Freshsales Versus the competition

Freshsales is an all-in-one account management suite that includes sales and customer support features, including a useful free version, with a solid CS through live chat, email, and phone support.

If you're ready to get a Freshsales demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Freshsales Review

SMBs can quickly implement the Freshsales CRM on the go, either through the desktop version or through the Freshsales mobile app. It's an easy-to-install system that provides pricing tiers that make sense for any company, AI-powered forecasting and insights, and a bevy of customization options that appeal to businesses that need frictionless software. It is simple and light, making it a solid pick for SMBs.

What makes Freshsales unique is their free version, which allows teams to test out the product and see if it suits their needs. It can also be a fantastic gateway to more features for smaller companies once they're ready to move up to higher tiers.

Who shouldn't buy Freshsales

As with most products, many Freshsales features are held behind higher tier options. For example, reporting is not included in the free version, while the lead generation feature is available only in the Enterprise version.

Freshsales Customers

Freshsales is trusted by businesses worldwide, with different name brands like Sify, Cadence Health, Blue Nile, Dyson, PharmEasy, and Klarna.

Freshsales: Sensibly-priced CRM with free tier

Freshsales Stats

  • 40% increase in monthly recurring revenue within six months (Synergy ES)
  • 88% increase in revenue (Top Digital Agency)
  • 30% increase in customer reach-out (Vantage Circle)

Freshsales Key Features

  • Messaging: Freshsales includes a messaging system, allowing you to communicate with customers easily. Since it is integrated with their CRM, you can see all interactions and correspondence with customers in one place.  
  • Cloud telephony: Freshsales includes a robust phone system, allowing you to manage incoming phone calls, set up call queues, and manage calls. You can enable call recording as well.  
  • Notes: Freshsales includes a notes system that lets you take notes on the go. You can keep records of calls, meetings, and interactions with customers.  
  • Reports: Freshsales offers comprehensive and customizable reports, allowing you to track and monitor sales, support tickets, and more.

Freshsales covers many unique features that businesses would enjoy, including:

  • Contact lifecycle staging
  • Custom fields
  • Auto-assignments
  • Sales sequences
  • Omni-channel communication
  • Marketing automation

Freshsales Key Integrations

Freshsales offers integrations with several third-party apps, including Gmail, DocuSign, PandaDoc, Paypal, Quickbooks, Xero, Slack, and Outlook. The platform can also connect with other tools through Zapier and the Freshsales API.

Freshsales Pricing

Freshsales has three paid plans:

  • Growth: This starts at $15 per user per month, with features including visual sales pipelines, product catalogs, and custom reports and dashboards.
  • Pro: This starts at $39 per user per month, with more features including multiple sales pipelines, AI-powered insights, and chat campaigns.
  • Enterprise: This plan starts at $69 per user per month, with advanced features including custom modules, AI-powered forecasting, and a dedicated account manager.

Freshsales also offers a free tier that provides limited features for contact and account management, contact lifecycle stages, built-in phone, chat, and email, 24x5 support, and a mobile app.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Freshsales Implementation

Freshsales requires users to sign up first and pick which tier option they want. If companies want to start with the paid options, they can utilize their 21-day free trial before running the paid version.

Freshsales Customer Success

Phone, chat, and email support is available 24x5 for all plans, including the free version, while Enterprise subscribers have a dedicated account manager. The platform also offers a knowledge base for how-to's and best practices. In addition, customers can submit a support ticket in the Freshsales support portal or ask questions on the community page.

About Freshsales

As a next step you can visit the Freshsales website or read about alternatives below

As a next step you can visit the Freshsales website or read about alternatives below

Freshsales Alternatives

Zoho CRM provides the best mix of features for customer relationship management systems with useful integrations and a compatible suite of products at a reasonably competitive price, making it a solid pick for every company.
Zendesk Sell is a powerful AMS that helps companies effectively manage their sales pipelines, sales opportunities, and account data through live updates and in-platform communication tools like calls and texts.
Salesforce Sales Cloud is the software to beat, leading the way with innovations, including artificial intelligence support and boosting interoperability with other Salesforce apps.
HubSpot Sales Hub provides an all-in-one solution for companies looking for a reliable CRM to handle their sales processes, marketing automation, content, and web development.
Bitrix24 offers all-in-one functionality in an easy-to-use package, with CRM and lead management features combined with sophisticated analytics perfect for SMBs.
Insightly offers one of the best platforms for managing customer relationships, with an easy-to-use interface and flexible features accessible on mobile (Android and iOS) and desktop.
Pipedrive offers an intuitive interface together with a solid offering of mobile apps and other specialized features like chatbots and efficient reporting.
Oracle NetSuite CRM provides a high-quality CRM solution, from tracking sales leads and service requests to managing your marketing campaigns, making it easy for businesses of any size, industry, or region to manage their accounts.
Capsule aims to improve productivity and collaboration. They offer specialized features like marketing automation, social media integration, and email marketing, all of which are designed to maximize customer retention.
Apptivo has an extensive feature set with 360-degree insights, customization options, and integrations with popular tools, making them an excellent option for companies looking for a CRM that grows with their business.
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