Zoho CRM Plus Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top CEM Solutions

Huda Idris, Jan 06, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

You can always ask questions about this tool in our free HR Tech Buyers Community.

Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.

What's Inside

Zoho CRM Plus Review

Zoho Corp is one of the leading providers of ticketing, knowledge management, customer relationship management (CRM), and customer experience management (CEM) solutions.

Their CRM Plus solution is a unified customer engagement and experience platform that helps businesses provide their customers with exceptional experiences and convert them into brand advocates.

Through enhanced administration, multi-channel customer engagement, social media marketing, customizable NPS and CSAT surveys, detailed analytics, powerful AI, and intelligent chatbots,  Zoho CRM plus allows you to gain a better understanding your customers, segment them, detect anomalies in their behavior, create efficient workflows, develop retention strategies, forecast revenue, and more.

Zoho CRM Plus Customers

Agoda, Hotstar, Star Health Insurance, Bose, Air Panama, ZEE5.

Zoho CRM Plus Resources

No items found.

Buying HR Software? Here's some quick advice

Key Zoho CRM Plus Features

  • Omnichannel customer engagement
  • Customizable NPS and CSAT surveys
  • Anomaly detection
  • Customer sentiment analysis
  • Customer segmentation 
  • Customer profiles
  • Customer insights
  • AI assistant
  • Customizable workflows
  • Inter-team communication
  • Reporting
  • Marketing automation
  • Salesforce automation
  • Webforms
  • Mobile access

Zoho CRM Plus Implementation

Zoho CRM Plus is cloud based which makes it easy to implement. To get started, head to Zoho CRM Plus’ page and click the GET STARTED button at the top right hand corner. This will take you to a page where you can sign up for a 30-day free trial to test the platform’s features and offerings.

Zoho CRM Plus Customer Success

Zoho CRM Plus has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Zoho CRM Plus Key Integrations

  • Online meetings: Zoom, GoToMeeting and 12 others
  • Telephony and PBX: Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others
  • Team collaboration: Slack, Teams, Zoho Cliq and 9 others
  • Office productivity: Zapier, Trello, Zoho Flow and 26 others
  • Storage: Google Drive, Dropbox, Zoho WorkDrive and 4 others
  • Analytics: Google Analytics, dotConnect and 10 others
  • Email marketing: Mailchimp and 4 others
  • Customer Service: Zendesk, Zoho Desk and 15 others
  • Finance: PayPal, Quickbooks, Pay U, Zoho Finance Suite Integration and 18 others
  • Business operations: Amazon Seller Central, FedEx Rate Comparator and Shipment Tracking and 15 others

What to be aware of

Zoho CRM Plus Pricing

Zoho CRM Plus is a pay-as-you-go service (monthly or yearly). This means there are no long-term contracts. When billed annually, the platform costs $50 per user per month.

Get A Quote
» Save Money: Check out our resource on how to save money when buying HR tools

Zoho CRM Plus Alternatives

CEM Solutions - ZendeskZendesk

Robust customer support and experience management

CEM Solutions - MedalliaMedallia

Strong text analytics features

CEM Solutions - ClarabridgeClarabridge

Automated text and speech analyzing

CEM Solutions - Acoustic Experience AnalyticsAcoustic

AI-powered platform

CEM Solutions - SatmetrixSatmetrix

Customizable surveys

CEM Solutions - Zoho CRM PlusZoho CRM Plus

Unified experience and engagement

CEM solutions - PickFuPickFu

Consumer research through split testing

CEM Solutions - QualtricsQualtrics

Holistic CX platform

CEM Solutions - SAS Customer Intelligence 360SAS Customer Intelligence 360

Used by Fortune 100

CEM Solutions - GenesysGenesys

Omnichannel support

CEM Solutions - Adobe Experience ManagerAdobe Experience Manager

Content and asset management capabilities

Zoho CRM Plus Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.