Zoho CRM Plus Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
July 25, 2021

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Zoho CRM Plus brings together customer engagement and experience to gather a rounded perspective on your clients.

What's Inside

Zoho CRM Plus Review

Zoho Corp is one of the leading providers of ticketing, knowledge management, customer relationship management (CRM), and customer experience management (CEM) solutions.

Their CRM Plus solution is a unified customer engagement and experience platform that helps businesses provide their customers with exceptional experiences and convert them into brand advocates.

Through enhanced administration, multi-channel customer engagement, social media marketing, customizable NPS and CSAT surveys, detailed analytics, powerful AI, and intelligent chatbots,  Zoho CRM plus allows you to gain a better understanding your customers, segment them, detect anomalies in their behavior, create efficient workflows, develop retention strategies, forecast revenue, and more.

Zoho CRM Plus Customers

Agoda, Hotstar, Star Health Insurance, Bose, Air Panama, ZEE5.

Zoho CRM Plus Resources

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Key Zoho CRM Plus Features

  • Omnichannel customer engagement
  • Customizable NPS and CSAT surveys
  • Anomaly detection
  • Customer sentiment analysis
  • Customer segmentation 
  • Customer profiles
  • Customer insights
  • AI assistant
  • Customizable workflows
  • Inter-team communication
  • Reporting
  • Marketing automation
  • Salesforce automation
  • Webforms
  • Mobile access

Zoho CRM Plus Implementation

Zoho CRM Plus is cloud based which makes it easy to implement. To get started, head to Zoho CRM Plus’ page and click the GET STARTED button at the top right hand corner. This will take you to a page where you can sign up for a 30-day free trial to test the platform’s features and offerings.

Zoho CRM Plus Customer Success

Zoho CRM Plus has a help center with articles, tutorials and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Zoho CRM Plus Key Integrations

  • Online meetings: Zoom, GoToMeeting and 12 others
  • Telephony and PBX: Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others
  • Team collaboration: Slack, Teams, Zoho Cliq and 9 others
  • Office productivity: Zapier, Trello, Zoho Flow and 26 others
  • Storage: Google Drive, Dropbox, Zoho WorkDrive and 4 others
  • Analytics: Google Analytics, dotConnect and 10 others
  • Email marketing: Mailchimp and 4 others
  • Customer Service: Zendesk, Zoho Desk and 15 others
  • Finance: PayPal, Quickbooks, Pay U, Zoho Finance Suite Integration and 18 others
  • Business operations: Amazon Seller Central, FedEx Rate Comparator and Shipment Tracking and 15 others

What to be aware of

Zoho CRM Plus Pricing

Zoho CRM Plus is a pay-as-you-go service (monthly or yearly). This means there are no long-term contracts. When billed annually, the platform costs $50 per user per month.

» Save Money: Check out our resource on how to save money when buying HR tools

Zoho CRM Plus Alternatives

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Adobe Experience Manager

Content and asset management capabilities

Zendesk

Robust customer support and experience management

SAS Customer Intelligence 360

Used by Fortune 100

Medallia

Strong text analytics features

Clarabridge

Automated text and speech analyzing

PickFu

Consumer research through split testing

Satmetrix

Customizable surveys

Acoustic

AI-powered platform

Qualtrics

Holistic CX platform

Genesys

Omnichannel support

Zoho CRM Plus

Unified experience and engagement