Satmetrix Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
October 14, 2020

Satmetrix uses text analytics to automatically highlight trends in from your customer service surveys.

What's Inside

Satmetrix Review

Satmetrix is a software-as-a-service CEM solution that allows you to bring your customers to the center of your decision making and equips you with all the data you need to drive business performance.

Satmetrix facilitates customer engagement and feedback collection through its omnichannel support and customizable surveys. Once collected, structured and unstructured customer feedback is then run through the software’s text analytics feature which automatically highlights prevalent trends and patterns in customer sentiment and behavior, then recommends actions accordingly. Satmetrix also enables you to monitor comment volume and directly publish positive customer feedback on social media.

Satmetrix Customers

Ritter, Citation, Virgin Money, Bobst, Ciox, Stokke, WillScot, Exchange Bank.

Satmetrix Stats

Satmetrix Resources

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Key Satmetrix Features

  • Customer feedback collection 
  • Text analysis
  • Sentiment analysis 
  • Action recommendation 
  • Reporting 
  • Social media monitoring and feedback sharing

Satmetrix Implementation

Satmetrix Customer Success

Satmetrix has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Satmetrix Key Integrations

What to be aware of

Satmetrix Pricing

Satmetrix’s pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Satmetrix Alternatives

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Satmetrix

Customizable surveys

Clarabridge

Automated text and speech analyzing

SAS Customer Intelligence 360

Used by Fortune 100

Zoho CRM Plus

Unified experience and engagement

Qualtrics

Holistic CX platform

Adobe Experience Manager

Content and asset management capabilities

Medallia

Strong text analytics features

Zendesk

Robust customer support and experience management

Acoustic

AI-powered platform

Genesys

Omnichannel support