Satmetrix Review 2021: Pricing, Alternatives, Expert Advice

Phil Strazzulla, HR Tech Expert
July 25, 2021

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Satmetrix uses text analytics to automatically highlight trends in from your customer service surveys.

What's Inside

Satmetrix Review

Satmetrix is a software-as-a-service CEM solution that allows you to bring your customers to the center of your decision making and equips you with all the data you need to drive business performance.

Satmetrix facilitates customer engagement and feedback collection through its omnichannel support and customizable surveys. Once collected, structured and unstructured customer feedback is then run through the software’s text analytics feature which automatically highlights prevalent trends and patterns in customer sentiment and behavior, then recommends actions accordingly. Satmetrix also enables you to monitor comment volume and directly publish positive customer feedback on social media.

Satmetrix Customers

Ritter, Citation, Virgin Money, Bobst, Ciox, Stokke, WillScot, Exchange Bank.

Satmetrix Resources

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Buying HR Software? Here's some quick advice

Key Satmetrix Features

  • Customer feedback collection 
  • Text analysis
  • Sentiment analysis 
  • Action recommendation 
  • Reporting 
  • Social media monitoring and feedback sharing

Satmetrix Implementation

Satmetrix Customer Success

Satmetrix has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Satmetrix Key Integrations

What to be aware of

Satmetrix Pricing

Satmetrix’s pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

» Save Money: Check out our resource on how to save money when buying HR tools

Satmetrix Alternatives

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Zoho CRM Plus

Unified experience and engagement

Qualtrics

Holistic CX platform

Adobe Experience Manager

Content and asset management capabilities

Clarabridge

Automated text and speech analyzing

PickFu

Consumer research through split testing

SAS Customer Intelligence 360

Used by Fortune 100

Zendesk

Robust customer support and experience management

Genesys

Omnichannel support

Acoustic

AI-powered platform

Satmetrix

Customizable surveys

Medallia

Strong text analytics features