Satmetrix Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top CEM Solutions

Huda Idris, Jan 06, 2022
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Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.

What's Inside

Satmetrix Review

Satmetrix facilitates customer engagement and feedback collection through its omnichannel support and customizable surveys. Once collected, structured and unstructured customer feedback is then run through the software’s text analytics feature which automatically highlights prevalent trends and patterns in customer sentiment and behavior, then recommends actions accordingly. Satmetrix also enables you to monitor comment volume and directly publish positive customer feedback on social media.

Satmetrix Customers

Ritter, Citation, Virgin Money, Bobst, Ciox, Stokke, WillScot, Exchange Bank.

Satmetrix Resources

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Key Satmetrix Features

  • Customer feedback collection 
  • Text analysis
  • Sentiment analysis 
  • Action recommendation 
  • Reporting 
  • Social media monitoring and feedback sharing

Satmetrix Implementation

Satmetrix Customer Success

Satmetrix has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Satmetrix Key Integrations

What to be aware of

Satmetrix Pricing

Satmetrix’s pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

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» Save Money: Check out our resource on how to save money when buying HR tools

Satmetrix Alternatives

CEM Solutions - ZendeskZendesk

Robust customer support and experience management

CEM Solutions - Adobe Experience ManagerAdobe Experience Manager

Content and asset management capabilities

CEM Solutions - GenesysGenesys

Omnichannel support

CEM Solutions - Zoho CRM PlusZoho CRM Plus

Unified experience and engagement

CEM Solutions - ClarabridgeClarabridge

Automated text and speech analyzing

CEM Solutions - QualtricsQualtrics

Holistic CX platform

CEM Solutions - SAS Customer Intelligence 360SAS Customer Intelligence 360

Used by Fortune 100

CEM Solutions - Acoustic Experience AnalyticsAcoustic

AI-powered platform

CEM solutions - PickFuPickFu

Consumer research through split testing

CEM Solutions - MedalliaMedallia

Strong text analytics features

CEM Solutions - SatmetrixSatmetrix

Customizable surveys

Satmetrix Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.