Satmetrix Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top CEM Solutions

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 15, 2021
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Satmetrix uses text analytics to automatically highlight trends in from your customer service surveys.

What's Inside

Satmetrix Review

Satmetrix is a software-as-a-service CEM solution that allows you to bring your customers to the center of your decision making and equips you with all the data you need to drive business performance.

Satmetrix facilitates customer engagement and feedback collection through its omnichannel support and customizable surveys. Once collected, structured and unstructured customer feedback is then run through the software’s text analytics feature which automatically highlights prevalent trends and patterns in customer sentiment and behavior, then recommends actions accordingly. Satmetrix also enables you to monitor comment volume and directly publish positive customer feedback on social media.

Satmetrix Customers

Ritter, Citation, Virgin Money, Bobst, Ciox, Stokke, WillScot, Exchange Bank.

Satmetrix Resources

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Key Satmetrix Features

  • Customer feedback collection 
  • Text analysis
  • Sentiment analysis 
  • Action recommendation 
  • Reporting 
  • Social media monitoring and feedback sharing

Satmetrix Implementation

Satmetrix Customer Success

Satmetrix has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Satmetrix Key Integrations

What to be aware of

Satmetrix Pricing

Satmetrix’s pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

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» Save Money: Check out our resource on how to save money when buying HR tools

Satmetrix Alternatives

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AI-powered platform

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Omnichannel support

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Consumer research through split testing

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Automated text and speech analyzing

CEM Solutions - MedalliaMedallia

Strong text analytics features

CEM Solutions - SatmetrixSatmetrix

Customizable surveys

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Unified experience and engagement

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Content and asset management capabilities