Atlassian Confluence is a KMS solution that encourages collaboration. Its analytics tools empower businesses to track pages accessed and help employees use knowledge within the organization.
Confluence is a knowledge management software that provides a single place for teams to manage and share content. It lets users create knowledge bases with advanced search capabilities and intuitive page hierarchies with over 75 customizable templates.
Its biggest strength comes from its bevy of collaboration tools, including real-time editing, notifications, and rich comments. Confluence also helps manage permissions granularly while providing a feedback loop that optimizes how the team can access the information they need.
Most customers complain about the lack of stellar search options with Confluence. While some extensions and plugins exist to solve most of its issues, relying on its third-party marketplace to resolve its missing features can be frustrating for highly-secure organizations.
Atlassian Confluence has several major customers, including the US Department of Defense, NASA, Redfin, National Bank of Canada, and Sprout Social. Companies like Zoom, AirFrance, Audi, and Amadeus are also among their many success stories.
Other features that Atlassian Confluence offers include:
More than 2,000 Atlassian Marketplace integrations and add-ons can help your team extend functionality, automate tasks, and customize the Atlassian platform. Confluence alone supports more than 1,000 integrations, including Jira, Draw.io Diagrams, MacroSuite, LaTeX Math, Google Drive, and more. More integrations are also possible through Zapier and Confluence APIs.
Confluence offers three pricing plans:
The Enterprise plan (custom pricing) is available to companies with over 800 users. It includes everything in Advanced, together with Atlassian cloud access with enterprise-grade security, 24/7 enterprise support, 99.95% SLA, and unlimited sites up to 20,000 users.
Atlassian Confluence is available in both the cloud and as a complete data center. Minimal setup is required, and instructions on configuration will be available upon purchase. Data is hosted with Amazon Web Services cloud hosting.
Atlassian Confluence provides self-service bases to help customers, including a help center, documentation, and an active community page. Every bundle provides an increasing support tier, together with a 99.9% guaranteed uptime SLA starting with the Advanced bundle.
Standard plan holders can avail of 9/5 regional support, while Premium subscribers are provided with 24/7 support for high-impact issues with faster response times. Lastly, Enterprise plans can avail phone support and 24/7 support for all issues from a senior Atlassian team.