Atlassian Confluence Reviews in 2022: Alternatives, Pricing, Reviews - SSR

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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Atlassian Confluence Versus the competition

Atlassian Confluence is a KMS solution that encourages collaboration. Its analytics tools empower businesses to track pages accessed and help employees use knowledge within the organization.

Pros
Cons

Atlassian Confluence Review

Confluence is a knowledge management software that provides a single place for teams to manage and share content. It lets users create knowledge bases with advanced search capabilities and intuitive page hierarchies with over 75 customizable templates.

Its biggest strength comes from its bevy of collaboration tools, including real-time editing, notifications, and rich comments. Confluence also helps manage permissions granularly while providing a feedback loop that optimizes how the team can access the information they need.

Who shouldn't buy Atlassian Confluence

Most customers complain about the lack of stellar search options with Confluence. While some extensions and plugins exist to solve most of its issues, relying on its third-party marketplace to resolve its missing features can be frustrating for highly-secure organizations.

Atlassian Confluence Customers

Atlassian Confluence has several major customers, including the US Department of Defense, NASA, Redfin, National Bank of Canada, and Sprout Social. Companies like Zoom, AirFrance, Audi, and Amadeus are also among their many success stories.

Atlassian Confluence Stats

  • 83% of Fortune 500 companies use Atlassian products
  • 10 million monthly active users using Atlassian cloud products
  • 180,000 Atlassian customers in over 190 countries
  • 66% time to resolution improvement (Telegraph IT)

Atlassian Confluence Key Features

  • Advanced search: With Confluence's advanced search, page trees, labels, and intuitive hierarchies, users can easily find relevant pages within the knowledge base.
  • Collaborative document management: Confluence combines several tools that focus on team collaboration, ensuring that the knowledge base is accurate, extensive, and up-to-date.
  • Analytics: Key performance indicators and metrics allow for better knowledge base optimization.

Other features that Atlassian Confluence offers include:

  • Best practices templates
  • Granular permissions
  • Home & personalized feeds
  • Privacy and encryption
  • Mobile workspace

Atlassian Confluence Key Integrations

More than 2,000 Atlassian Marketplace integrations and add-ons can help your team extend functionality, automate tasks, and customize the Atlassian platform. Confluence alone supports more than 1,000 integrations, including Jira, Draw.io Diagrams, MacroSuite, LaTeX Math, Google Drive, and more. More integrations are also possible through Zapier and Confluence APIs.

Atlassian Confluence Pricing

Confluence offers three pricing plans:

  • The Basic plan (free) includes unlimited spaces and pages, structured page tree organization, page versioning, best practice template library, domain verification & account capture, community-based support, and 2GB file storage.
  • The Standard plan ($5.50/user/month) includes everything in Basic, together with page and space permissions, archive and unarchive pages, page insights, anonymous access, audit logs, 250GB file storage, and local business hour support.
  • The Advanced plan ($10.50/user/month) includes everything in Standard, together with analytics, bulk archive pages, team calendars, external collaboration, automation, sandbox, unlimited storage, 24/7 premium support, and 99.9% guaranteed uptime SLA.

The Enterprise plan (custom pricing) is available to companies with over 800 users. It includes everything in Advanced, together with Atlassian cloud access with enterprise-grade security, 24/7 enterprise support, 99.95% SLA, and unlimited sites up to 20,000 users.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Atlassian Confluence Implementation

Atlassian Confluence is available in both the cloud and as a complete data center. Minimal setup is required, and instructions on configuration will be available upon purchase. Data is hosted with Amazon Web Services cloud hosting.

Atlassian Confluence Customer Success

Atlassian Confluence provides self-service bases to help customers, including a help center, documentation, and an active community page. Every bundle provides an increasing support tier, together with a 99.9% guaranteed uptime SLA starting with the Advanced bundle.

Standard plan holders can avail of 9/5 regional support, while Premium subscribers are provided with 24/7 support for high-impact issues with faster response times. Lastly, Enterprise plans can avail phone support and 24/7 support for all issues from a senior Atlassian team.

About Atlassian Confluence

Atlassian Confluence Alternatives

Document360 offers a simple yet powerful KMS that works as a central knowledge base for any organization. It is packed with smart tools and integrations that make it easy for knowledge employees to create, share, and manage their documents.
Zendesk Guide offers a ton of configurability and an easy-to-use yet efficient document management platform that offers a built-in ticketing system. It also gives users several ways to customize the knowledge base’s design, look, and theme.
Zoho Desk is a comprehensive customer support software that assists companies in setting up an organized help center. It helps you build and maintain a deep knowledge base with everything a support team needs to do business.
Helpjuice offers a smart knowledge base to help companies deliver exceptional customer support. The system is cloud-based, so you don’t need to invest data center resources to power your knowledge base.
Guru is convenient and user-friendly, known for its robust integration across several enterprise-level apps. Its best feature is showing if the current knowledge is updated and what changed between different versions.
Bitrix24 is a budget CRM suite that offers a valuable knowledge base solution. It’s free for small businesses and primarily low-cost for enterprise users, making it an excellent pick for small teams and startups.
Freshdesk is known as the gold standard for cloud-based customer support software. Their knowledge base is fantastic for small businesses that need a consistent user interface and a natural language discovery tool for easy search.
The HubSpot Knowledge Base is a part of their Service Hub, which helps businesses facilitate and improve customer self-service. It offers a great set of tools that leverage ticketing and knowledge base optimizations for various customer-facing teams.
ServiceNow Knowledge Management (KM) is effortless to learn, easy to adopt, and provides a fantastic way to share knowledge within the organization. It’s a fully-featured managed solution with many bells and whistles.
LiveAgent is a favorite among customer service teams, letting them answer a ticket immediately by quickly referencing a knowledge base. The system records everything on the ticket from start to finish, and it integrates well with third-party team apps.
ProProfs Knowledge Base is an easy-to-use, low-cost, and intuitively-designed knowledge base perfect for small teams and businesses. It is reliable, with almost no downtime, and fast and consistent improvements.
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