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Best Recruitment Process Outsourcing Companies

Top Recruitment Process Outsourcing (RPO) Companies

The best RPO companies, reviewed and rated by our HR tech experts. Find feature comparisons, pricing info and more below.

Huda Idris
Written by
Huda Idris
Technical writer, B2B software advisor, and marketing strategist
Contributing Experts
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Last Updated: May 22, 2024
TOP
RPO firm with a massive global presence
Cielo
4.6
Popularity Score
4.1
User Score
4.8
Product  Score
Visit Website
TOP
RPO firm with a massive global presence
Cielo
4.6
Popularity Score
4.1
User Score
4.8
Product  Score
Learn More
TOP
Chatbot for streamlined candidate screening processes
XOR
4.1
Popularity Score
4.6
User Score
4.2
Product  Score
Visit Website
TOP
Chatbot for streamlined candidate screening processes
XOR
4.1
Popularity Score
4.6
User Score
4.2
Product  Score
Learn More
TOP
SMB-centered selective RPO, no placement fees
Analytics Search
4.2
Popularity Score
4.2
User Score
4.1
Product  Score
Visit Website
TOP
SMB-centered selective RPO, no placement fees
Analytics Search
4.2
Popularity Score
4.2
User Score
4.1
Product  Score
Learn More
Over 3 million HR leaders trust our advice

Introduction to Recruitment Process Outsourcing (RPO) Companies

RPO — or Recruitment Process Outsourcing — refers to the outsourcing of a company’s recruitment process to an external provider. Depending on the company’s needs, they can outsource a portion of their recruiting efforts or everything to do with recruiting to the external RPO firm. 

Not to be confused with staffing agencies, RPO takes a more proactive approach to recruiting. Generally speaking, staffing agencies respond to companies’ requests for temporary or permanent workers by sourcing, screening, and onboarding candidates. 

RPO providers serve as an extension of a company’s HR department - owning, designing, and managing their entire recruitment process. Responsible for results, they promote a company’s employer branding, build talent pools, prioritize diversity hiring, and leverage predictive talent analytics to help you make better business decisions.

But that’s not all. In this guide, we’ve outlined everything you need to know about RPOs so you can decide if it's right for you and pick the right RPO for your business.

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Best Recruitment Process Outsourcing Companies

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Cielo

: RPO firm with a massive global presence

XOR

: Chatbot for streamlined candidate screening processes

Analytics Search

: SMB-centered selective RPO, no placement fees

Randstad

: Top RPO provider for data-driven talent marketing

PeopleScout

: Global RPO firm with veteran recruitment initiatives

Orion Talent

: RPO firm with decades of experience

ManpowerGroup

: Best in recruitment process design

Alexander Mann Solutions

: Full-time, contingent, and hourly worker recruitment

Sevenstep

: Recruitment experience in different industries

Korn Ferry

: RPO firm committed to people development

Pierpoint

: Full-service RPO and TA for fast-growth

Our Criteria: Here's How We Chose The Best Recruitment Process Outsourcing Companies

We selected the best RPO companies based on their ability to deliver optimal recruitment outcomes, adapt to client-changing needs, leverage technology for efficiency, and make data-driven decisions. We attended demos, gathered insights from industry experts, and collected feedback from users. Here's a breakdown of what we looked for:

  • Optimal recruitment outcomes: We made sure the chosen RPO companies have a proven track record of success. It’s important that they have a deep understanding of your industry and can effectively navigate its unique challenges. Their expertise allows them to tailor recruitment strategies specifically to your industry, resulting in higher-quality candidates and better hiring outcomes.
  • Adaptability: We looked for RPO partners who could keep up with evolving recruitment needs. Whether you're experiencing rapid growth or facing unexpected hiring challenges, these adaptable companies can adjust their services to fit your recruitment process with little to no friction.
  • Leveraging Technology and Tools: This factor plays a crucial role in enhancing the efficiency and effectiveness of the recruitment process. With the right technology, such as applicant tracking systems and innovative recruitment software, the RPO company can streamline workflows, improve candidate experiences, and manage data effectively.
  • Data and Analytics: Making informed decisions is crucial, and that's why we gave special attention to RPO companies that prioritize data-driven decision-making. These companies provide robust reporting and analytics capabilities, allowing you to measure recruitment performance, analyze key metrics, and make decisions based on solid insights.

If you're curious to know more about our evaluation process, check this article on how we assess HR software.

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Compare the Best Recruitment Process Outsourcing Companies

Popularity Score
Best for
Key Differentiator
Pricing
Free Trial
Customers
Users Score
Product Score

Cielo

Most Popular
4.6
4.1
4.8

XOR

Most Popular
4.1
Teams wanting to speed up their screening process with automation
Well-built chatbot, money-back policy available
Starts at $500/hire
No
1,000+ companies
4.6
4.2

Analytics Search

Most Popular
4.2
Increased passive candidate recruitment at SMBs
No placement fees. Pricing is based on fixed hourly rate
Starts at $140/hr
No
NA
4.2
4.1

Randstad

Most Popular
4.6
Orgs seeking to forecast talent needs and balance headcount
Solid experience in data-driven recruitment marketing
Custom Pricing
No
200,000+ companies
3.3
4.1

PeopleScout

Most Popular
4.4
Veteran and global hiring
Enterprise full-cycle RPO services
Custom Pricing
No
300+ companies
3.9
4.5

Orion Talent

Most Popular
4.1
4.0
4.0

ManpowerGroup

Most Popular
4.4
4.5
4.3

Alexander Mann Solutions

Most Popular
4.1
3.8
4.0

Sevenstep

Most Popular
4.0
3.9
4.0

Korn Ferry

Most Popular
4.1
4.4
4.1

Pierpoint

Most Popular
4.1
3.5
4.0
Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

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Detailed Reviews of the Best Recruitment Process Outsourcing (RPO) Companies

Cielo

Visit Website
Cielo
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Popularity Score
4.6 / 5
User Score
4.1 / 5
Product Score
4.8 / 5

Why we picked Cielo

There are many reasons to praise Cielo, but we’re particularly impressed by its massive global reach, operating in more than 100 countries and providing support in 39 different languages.

PROS

CONS

Cielo Review

Cielo is a specialized Recruitment Process Outsourcing (RPO) and total talent acquisition provider that’s dedicated to ensuring their clients attract and hire better talent faster, all while providing stellar candidate experience. Committed to providing tailor-made solutions, Cielo’s team will immerse themselves in your industry, brand, and values to drive tangible outcomes.

Cielo Customers

Agilent, Renovate America, Shawbrook Bank

Cielo Pricing

The pricing of Cielo’s services isn’t listed on their website. Contact their sales team for a custom quote.

Best For

Companies looking for a global RPO partner, providing services, tools, and support in multiple languages.

Cielo in action
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XOR

Visit Website
XOR
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Popularity Score
4.1 / 5
User Score
4.6 / 5
Product Score
4.2 / 5

Why we picked XOR

XOR is an AI recruiting solution that uses an all-encompassing HR chatbot to screen candidates, reach out to them using their preferred communication channel, evaluate their qualifications, and connect them to a recruiter through automated scheduling.

PROS

  • All-in-one platform for chatbot, scheduling, virtual career fairs, video interviews, and referral programs.
  • Money-back guarantee for positions unclosed over 90 days.
  • Easy implementation and navigation.
  • Timely and helpful customer support.
  • Language support includes German, English, French, Japanese, Romanian, Russian, Spanish, and Chinese.
  • All-in-one platform for chatbot, scheduling, virtual career fairs, video interviews, and referral programs.
  • Money-back guarantee for positions unclosed over 90 days.
  • Easy implementation and navigation.
  • Timely and helpful customer support.
  • Language support includes German, English, French, Japanese, Romanian, Russian, Spanish, and Chinese.

CONS

  • Minimum payment requirement of $5,000.
  • Report customization options could be improved.
  • Limited Help Center and self-service features.
  • Minimum payment requirement of $5,000.
  • Report customization options could be improved.
  • Limited Help Center and self-service features.
XOR-recruitment-process-outsourcing-dashboard

XOR Review

XOR is made for teams looking to optimize candidate communication. The HR chatbot is the heart of this tool. This conversational AI is specialized in engaging candidates via multiple channels: people applying through job boards, the ones who have texted in to apply, individuals visiting your career sites, and those who are already in your ATS.

Back in 2020, customizing the chatbot’s questions and answers usually required contacting XOR support. Now, the software is much more flexible: it allows users to DIY how the chatbot assists candidates with minimal assistance from XOR’s side.

We like that you can call candidates through XOR, too. When you do so, the platform transcribes your phone conversations directly into your inbox—definitely handy for future reference and team coaching.

XOR dashboard serves as a single source of truth for all candidate communications. Things can easily get complicated with multiple channels in place, so we’re glad to see auto-applied tags based on candidate actions and stages.

However, the reporting feature is where this vendor falls short. XOR’s standard reporting dashboard is not bad, yet it doesn’t give you the freedom to fully customize it the way you want.

The XOR support team has been attentive and helpful in answering user queries. Unfortunately, as a fan of solid self-help support, its bare-bones help center didn’t live up to our expectations.

The last and perhaps most important thing to note about XOR is its required minimum payment of $5,000, which prices out many start-ups and small businesses. A money-back guarantee is offered for positions left unclosed over 90 days, which offers some peace of mind, though.

XOR Customers

Mosaic, MARS, Leprino Foods, IKEA, Manpower, Pursuit, and Sutter Health.

XOR Pricing

XOR charges $500 per hire, with a minimum payment of $5,000 for 10 hires. If open positions remain unfilled for over 90 days, you get your money back. For more information, you can contact their sales team.

Best For

XOR is ideal for midmarket, large enterprises, and staffing agencies that hire blue-collar and hourly workers in the United States.

XOR in action
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Analytics Search

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Analytics Search
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Popularity Score
4.2 / 5
User Score
4.2 / 5
Product Score
4.1 / 5

Why we picked Analytics Search

Analytics Search is laser-focused on SMBs whose in-house candidate sourcing and screening processes are identified as less efficient. Pricing based on a fixed hourly rate means the selective RPO doesn’t charge additional placement fees when you hire someone they refer.

PROS

  • Strong sourcing solutions.
  • Full-circle communication with dedicated CMS on performance and insights on process improvements.
  • No placement fees. No long-term commitment required.
  • Strong sourcing solutions.
  • Full-circle communication with dedicated CMS on performance and insights on process improvements.
  • No placement fees. No long-term commitment required.

CONS

  • Not ideal for end-to-end RPO.
  • Tech capabilities and global footprint are not on par with major brands.
  • Requires a minimum commitment of 10 hours per pipeline.
  • Not ideal for end-to-end RPO.
  • Tech capabilities and global footprint are not on par with major brands.
  • Requires a minimum commitment of 10 hours per pipeline.
Analytics-Search-dashboard

Analytics Search Review

Unlike other RPO providers on this list, Analytics Search doesn’t do a bunch of RPO services but is laser-focused on helping SMBs with candidate sourcing.

The process starts with an in-depth discussion with the RPO sourcers so they can fully understand your ideal hire profile. It’s nothing new in this space, yet Analytics Search is one of the few, if not the only, that are upfront about what they do best AND what they do not, which we truly appreciate. This means they won’t try to keep you but be transparent from the start if the positions you’re looking for aren’t their specialty.

Following the discussion is an initial list of recommended prospects Analytics Search sends over to ensure alignment on target profiles. Then, the RPO provider will start the search and typically deliver within 5 to 7 business days. While the delivery time is not incredibly fast, the quality and clarity are spot on. You get the data you need on the prospects: their names, social profiles, companies, job titles, and contact information. The recommended candidates are highly relevant to your target profile. What’s more, there are weekly meetings where the RPO recruiters share feedback and offer insights and data points on improving your recruiting process.

Interestingly, Analytics Search’s pricing is hourly based and has no placement fees. Bear in mind, though, this RPO vendor does require a minimum commitment of 10 hours per pipeline.

By now you probably notice Analytics Search is not an ideal choice for enterprise RPO. When it comes to global presence and tech stack, it’s unfortunately not the best bet either. St. Petersburg, Florida is its one and only office (verse Randstad having 35 and Cielo having 17 worldwide), and other than X-Ray and Power Searches on search engines, there’s no notable tech investment from this vendor to be found in the past few years.

Analytics Search Customers

Valet Living, Squire, and Xvoucher.

Analytics Search Pricing

Analytics Search operates on an upfront hourly rate pricing model. Its sourcing services start at $140 hourly, with a minimum commitment of 10 hours per pipeline.

Best For

Analytics Search is worth considering if you’re an SMB looking for extra help to increase top-of-funnel applicants.

Analytics Search in action
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Randstad

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Randstad
Learn More
Popularity Score
4.6 / 5
User Score
3.3 / 5
Product Score
4.1 / 5

Why we picked Randstad

Randstad Sourceright has one of the most capable advisor teams in the RPO space. This vendor has a solid track record of delivering excellent talent strategies and technologies based on customer needs.

PROS

  • Offers managed services programs (MSP), career coaching, and outplacement alongside RPO.
  • Talent intelligence services provide access to crucial local talent market insights.
  • Project RPO available as a short-term recruitment solution.
  • Offers managed services programs (MSP), career coaching, and outplacement alongside RPO.
  • Talent intelligence services provide access to crucial local talent market insights.
  • Project RPO available as a short-term recruitment solution.

CONS

  • Lacks pricing transparency.
  • Candidate experience isn’t very positive, with most complaints about not hearing back from Randstad recruiters after applying.
  • Lacks pricing transparency.
  • Candidate experience isn’t very positive, with most complaints about not hearing back from Randstad recruiters after applying.
Randstad-recruitment-process-outsourcing-company

Randstad Review

Randstad Sourceright has a very solid talent advisor team. Once you engage their services, you’re supported by a team of advisors who will invest the time to 1- get to know your hiring needs in detail and 2- conduct market intelligence research to pinpoint the segmented target audience and design strategies that attract the right fit.

This commitment doesn't stop at research but extends to strategy deployment. The RPO recruiters are proactive at tapping into both external sources and the client’s internal talent pool and alumni database. Along the way, they make sure to offer intel on improving areas and insights into market trends that can refine the client’s existing recruitment process.

In addition to the enterprise RPO model, Randstad offers Project RPO—a similar service but applied to a defined recruitment project. We can imagine this will be handy for those entering new territories or sectors facing seasonal peaks in hiring demand, like retail.

However, this platform isn't a budget-friendly solution. Our research suggests its pricing is as high as Ceilo's, which may not be feasible for some SMBs.

We also spoke with individuals who have interacted with Randstad as job seekers. Unfortunately, their experiences were not universally positive. Many criticized Randstad's recruiters for not following up promptly or even failing to respond at all after email or phone screenings.

Randstad Customers

BASF, UCB, Philips, and KLM Royal Dutch Airlines.

Randstad Pricing

Randstad’s pricing isn’t disclosed upfront because they tailor their offerings to each customer’s unique needs. Contact Randstad’s sales team to learn more.

Best For

Randstad is best suited for global businesses aiming to expand their talent search and management options across the Americas, Europe, and Asia Pacific regions. It's particularly helpful for those seeking to forecast talent needs and balance headcount.

Randstad in action
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PeopleScout

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PeopleScout
Learn More
Popularity Score
4.4 / 5
User Score
3.9 / 5
Product Score
4.5 / 5

Why we picked PeopleScout

PeopleScout’s global presence is impressive, and the firm’s veteran advocacy also makes it a no-brainer for hiring U.S. Military veterans.

PROS

  • Solid experience in veteran recruitment.
  • Offers multi-country RPO, project-based RPO, talent advisory, and managed service provider services.
  • Global presence with clients in 70+ countries and headquarters in Chicago, London, and Sydney.
  • Newly released Accelerate model provides comprehensive recruitment features.
  • Solid experience in veteran recruitment.
  • Offers multi-country RPO, project-based RPO, talent advisory, and managed service provider services.
  • Global presence with clients in 70+ countries and headquarters in Chicago, London, and Sydney.
  • Newly released Accelerate model provides comprehensive recruitment features.

CONS

  • High-end pricing.
  • Accelerate model lacks out-of-the-box integration with other HR systems.
  • High-end pricing.
  • Accelerate model lacks out-of-the-box integration with other HR systems.
PeopleScout-RPO-Affinix-dashboard

PeopleScout Review

Owned by TrueBlue, PeopleScout is an end-to-end RPO company with multi-country services and talent advisory capabilities. The firm’s global footprint is second only to Ceilo on our list: serving over 300 global clients in more than 70 countries and over 20 languages, with offices in Chicago, London, Sydney, Toronto, Montreal, Bristol, Krakow, Gurgaon, Bangalore, New Zealand, and Singapore.

Besides its renowned global presence, veteran recruitment is another area where PeopleScout shines. It has its own Veteran Talent Community, which provides clients with access to thousands of active and passive veteran candidates. As we investigated customer records, it became apparent that most clients who have stayed with PeopleScout for years and even decades are those with high-volume veteran hiring demands.

In mid-2023, PeopleScout introduced its tech-powered RPO model, Accelerate, combining its recruiting professionals and a pre-configured Affinix talent acquisition technology suite, which can be up and running in just two weeks. Unfortunately, this model falls short regarding integrations—it can’t connect with any third-party HR system, meaning you either have to give up on your beloved existing tech stack or opt for the custom (and, of course, pricier) model PeopleScout offers.

Similar to options like Randstad, Ceilo, and Manpower Group, PeopleScout is also enterprise-level oriented and isn’t the right fit for startups and small companies.

PeopleScout Customers

PeopleScout Pricing

PeopleScout has custom pricing.

Best For

Enterprise-sized businesses looking to outsource a portion or all of their global recruitment processes will likely benefit from PeopleScout services.

PeopleScout in action
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Orion Talent

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Orion Talent
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Popularity Score
4.1 / 5
User Score
4 / 5
Product Score
4 / 5

Why we picked Orion Talent

Orion Talent's technology, combined with the expertise of their seasoned recruiting team delivers on all metrics. With their help, you can expect better candidate quality — all while reducing your costs per hire.

PROS

CONS

Orion Talent Review

Having acquired Novotus and Accolo, two outstanding Recruitment Process Outsourcing (RPO) companies in the last decade, Orion Talent has all the expertise and technology to handle your recruitment processes from A to Z. Upon evaluating your specific needs and challenges, Orion talent will devise and deploy a recruitment strategy, as well as provide recommendations on tech tools that will suit your needs.

Orion Talent Customers

Orion Talent Pricing

The pricing of Orion Talent’s services and tech tools isn’t disclosed upfront. Contact their sales team to get a custom price quote.

Best For

Companies across different industries looking for a tech-enabled recruitment process outsourcing company.

Orion Talent in action
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ManpowerGroup

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ManpowerGroup
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Popularity Score
4.4 / 5
User Score
4.5 / 5
Product Score
4.3 / 5

Why we picked ManpowerGroup

ManpowerGroup is an expert in recruitment process design: it analyzes your process, then proposes and deploys improvements that’ll boost your recruitment’s efficiency and outcomes. The platform has been among the best RPO for clients and candidates across 80 countries for over 70 years.

PROS

  • ManpowerGroup is one of the most seasoned RPO providers in the industry. The solution has been around for more than 70 years.
  • ManpowerGroup provides contingent and permanent recruitment and workforce management solutions in over 75 countries.
  • ManpowerGroup’s Expris focuses on supplying skilled IT professionals and project-based talent.
  • ManpowerGroup’s end-to-end talent lifecycle solutions take care of sourcing, assessing, developing, and managing talent.

CONS

  • Lacks transparent pricing information.
  • Support is available via phone, ticketing, and office visit. No live chat or 24/7 customer support.
  • Lacks online user reviews for reference.

ManpowerGroup Review

ManpowerGroup is recognized by industry analysts as one of the best global Recruitment Process Outsourcing (RPO) providers for leveraging data-driven insights, best-in-class technology, and in-house expertise to find, engage and deliver talent that accelerates business performance. The RPO is one of the most seasoned vendors in the market, with 70 years of experience providing contingent and permanent recruitment solutions for clients across 80 countries.

ManpowerGroup Customers

ManpowerGroup Pricing

The pricing of ManpowerGroup’s services isn’t detailed on their website. Contact their sales team to get a custom price quote.

Best For

ManpowerGroup is best for medium to large-sized organizations looking for a seasoned RPO whose recruitment process design and in-house experts are the talk of the town.

ManpowerGroup in action
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Alexander Mann Solutions

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Alexander Mann Solutions
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Popularity Score
4.1 / 5
User Score
3.8 / 5
Product Score
4 / 5

Why we picked Alexander Mann Solutions

AMS can tackle recruitment needs for both long-term and short-term workers. The solution also works across verticals, including Tech, Finance, and Retail, making it best for several purposes: entering new markets, closing talent gaps, scaling project teams, or optimizing hiring processes.

PROS

  • Alexander Mann Solutions (AMS) provides a full-fledged recruitment service: scoping, sourcing, interviewing, contracting, and onboarding talent.
  • AMS has a vast of solutions: Permanent hiring, contingent hiring, hourly hiring, talent advisory, and employer brand advisory.
  • 32 AMS’s entities are located across the regions: from the US to Germany, Spain, China, Singapore, and India.

CONS

  • Undisclosed pricing structure. You have to contact the Sales team for more details.
  • Very little information regarding the product can be found.

Alexander Mann Solutions Review

Alexander Mann Solutions (AMS) takes on a business’ recruitment challenges and promises to put them at the leading edge of talent acquisition. With AMS, you’ll find candidates using up-to-the-minute sourcing methodologies as well as have access to innovative technology to help you streamline processes and save costs.

Alexander Mann Solutions Customers

Alexander Mann Solutions Pricing

The pricing of Alexander Mann Solutions’ services and tech tools isn’t disclosed upfront because they tailor their offerings to each customer’s unique needs. Contact Alexander Mann Solutions’ sales team to learn more.

Best For

Alexander Mann Solutions is best for enterprises counting on an end-to-end recruitment process outsourcing solution to help them enter new markets, close short-term/long-term talent gaps, scale project teams, or optimize hiring processes.

Alexander Mann Solutions in action
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Sevenstep

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Sevenstep
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Popularity Score
4 / 5
User Score
3.9 / 5
Product Score
4 / 5

Why we picked Sevenstep

Sevenstep tailor-makes their offerings to each of their clients’ needs. Their custom solutions together with their proprietary technology are guaranteed to deliver top talent.

PROS

CONS

Sevenstep Review

Sevenstep designs and delivers end-to-end, as well as project-based Recruitment Process Outsourcing (RPO) solutions for both permanent and contingent hiring programs. Whether delivering across one country or several continents, Sevenstep’s RPO offerings transform recruitment processes and resources to deliver top talent with speed, efficiency, and insightful guidance.

Sevenstep Customers

Sevenstep Pricing

The pricing of Sevenstep’s services and tech tools isn’t disclosed on their website. Contact Sevenstep’s sales team to get a price quote based on the needs of your business.

Best For

Sevenstep serves companies of different sizes in Health Care, Manufacturing, Tech, Retail, Financial Services, and more.

Sevenstep in action
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Korn Ferry

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Korn Ferry
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Popularity Score
4.1 / 5
User Score
4.4 / 5
Product Score
4.1 / 5

Why we picked Korn Ferry

Korn Ferry is not only committed to bringing great new talent on board, but also to nurturing the talent you already have. They particularly focus on leadership development, which also complements their succession planning efforts.

PROS

CONS

Korn Ferry Review

Korn Ferry’s RPO division, Futurestep, aims to deliver sustainable growth by bringing together business, organization, and people strategies. They will work with you to develop your existing workforce as well as fill vacant positions throughout your company with the right talent.

Korn Ferry Customers

Korn Ferry Pricing

The pricing of Korn Ferry’s RPO services and tech tools isn’t disclosed upfront. Contact their sales team to get a custom price quote.

Best For

Companies looking for an RPO partner with an emphasis on leadership development and succession planning.

Korn Ferry in action
Reviewer's Rating
8/10

We use Korn-Ferry as part of our intake call when recruiting for executive positions. Part of the process includes the headhunter getting a deep dive of the position. The headhunter learns why the role is vacant and what type of projects/mandate the executive needs to accomplish. The headhunter also works with the internal recruiter to make the external offer.

What do you like about this tool?
  • They have a deep network of passive professionals.
  • They have bundled their TA services into offering other HR services such as Compensation, Benefits and Leadership Development.
  • They have a great reputation as well.
Why did your organization buy this tool, and how long have you used it for?

We purchased Korn Ferry services for executive recruitment and have been using it for over 10 years. Our brand is a regional brand in the healthcare space. However, it doesn't have the visibility to recruit executives in higher-levels such as Finance, IT and Tech. In order to get the visibility of our employer brand we hired Korn-Ferry to see who they had in their executive network that wanted a change of pace and considered healthcare.

What do you dislike about this tool?

They can be expensive.

How is this tool different than their competitors?

They are not just a staffing agency anymore they offer a suite of HR services and products.

What Instructions should people think about when buying this type of tool?
  • They should be aware that they have exhausted all their internal recruiting resources.
  • Korn Ferry tends to have an automatic retainer for a search. Hence even if you cancel the position you may still have to pay them.
  • The department needs to be prepared giving quick feedback when hiring presented candidates to keep the process moving along.
How has this tool changed or evolved over time to meet users needs?
What specific type of user or organization is this tool very good for?

Large organization with deep pockets and ability to pay a premium.

What specific type of user or organization would this tool not be a good fit for?

Small organizations. There are many small boutique start-up firms that will give you a good contract and essentially work on competition for your behalf.

Pierpoint

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Pierpoint
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Popularity Score
4.1 / 5
User Score
3.5 / 5
Product Score
4 / 5

Why we picked Pierpoint

Pierpoint has evolved significantly since 2021. Originally a staffing agency, the platform now covers almost any service you could ask for from an RPO partner: Enterprise RPO, project RPO, hybrid RPO, as well as recruiter-on-demand.

PROS

  • Places talent across various regions, including the US, Canada, Europe, Middle East & Africa, Latin America, and Asia Pacific
  • Supports in-person, remote, and hybrid models.
  • Dedicated industry-specific solution architects for clients.
  • Good track record of delivering results to mid-sized organizations.
  • Tailors talent acquisition strategies to match client's needs.
  • Option to choose technology and integration preferences.
  • Great integration capabilities.
  • Custom reporting package to keep clients well-informed.

CONS

  • Talent coverage is primarily concentrated in North America, resulting in limited availability in other regions.
  • Lacks a free trial option, and pricing is available upon request.

Pierpoint Review

Pierpoint, with over two decades of experience, is a trusted name in the RPO field. They've earned their reputation by combining tried-and-true strategies with the latest RPO innovations to cater to a wide range of industries, from consumer goods and healthcare to technology and manufacturing.

For those whose talent needs span across continents and involve various work modes, Pinpoint can be a great choice. They provide comprehensive support in the US, Canada, Europe, Middle East & Africa, Latin America, and Asia Pacific, accommodating in-person, remote, and hybrid needs.

Pierpoint has a strong track record of delivering results, particularly for mid-sized organizations. They offer personalized talent acquisition strategies, along with industry-specific solution architects to cater to your unique needs. Flexibility is also a key feature. You get to choose your preferred technology and integration options, and Pierpoint seamlessly fits into your existing toolkit. Plus, they offer custom reporting packages to keep you informed every step of the way.

However, it's important to note that Pierpoint's talent coverage heavily favors North America, representing 62%. So, if your hiring focus is on regions like Asia Pacific or the Middle East & Africa, you might want to explore other options. Additionally, while it's not uncommon in this industry, Pierpoint doesn't provide a free trial, and their pricing details are not publicly available.

Pierpoint Customers

Pierpoint has served organizations like Accenture, Acceptance Auto Insurance, and Chipotle.

Pierpoint Pricing

Pierpoint has custom pricing.

Best For

Pierpoint works best for midsized to large enterprises to place candidates in tech, life sciences, medtech, manufacturing, and consumer goods industries in the US, Canada, and Europe.

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Use Cases: Why Use Recruitment Process Outsourcing (RPO)

There are a variety of reasons why companies engage RPO firms. For starters, RPO allows companies to use their internal resources for business-building activities (not for time-consuming tasks like writing job descriptions, sourcing and screening candidates, making offers and negotiating salaries, etc.). Other common use-cases include:

  • Increase in hiring needs: If your company is growing and you know you’ll be hiring a lot of new employees over a period of time, RPO might make sense. RPO companies can help you build out new teams for product launches, location expansion, and more.
  • Tapped internal resources: If your internal team is unable to keep up with growing hiring demand and it’s taking too long to hire the right candidates, you might want to consider RPO. Similarly, if your internal recruiting process just isn't working well, your resources might be better spent on outsourced recruiting.
  • More accountability: RPO firms use data and analytics to help you make better, faster hires, build strong employer branding, and meet your goals at scale. As a strategic partner, they are motivated to succeed and reach your goals just as much as you are — and they provide metrics to show you what’s working and what’s not.

Pro Tips on Recruitment Process Outsourcing (RPO) Companies

Considerations & Common Mistakes for RPO

It’s important to understand your hiring needs before outsourcing them. That way, you can tailor your search to a provider that is best suited to meet your needs — and you won’t be stuck paying for an RPO firm that isn’t delivering the right results. To ensure you make the right investment, consider the following variables:

  • Employee status: First things first: Are you looking for permanent employees or temp workers? RPO partners only focus on the former, so if you need temp help, staffing agencies might make more sense.
  • Firm size: RPO companies range in size from small to midsize to large. Here’s how they differ:
  • Small RPO firms tend to be regionally focused and/or only focus on a few specialties or industries.
  • Midsize RPO firms work regionally and nationally and cover a broader industry range.
  • Large RPO firms recruit on a regional, national, and global scale for the broadest range of industries. What’s more, they’re typically owned by Professional Employer Organizations (PEO) and can help you with other human resource functions you might want to outsource.
  • Scope of services: As we outlined in the previous section, RPO solutions range from full-service to project-based, to selective. Some will work within your company’s existing processes by identifying areas of improvement and owning their implementation/management. Others will come in and implement a brand new end-to-end solution. As you’re weighing your options, think about what you need and then discuss your needs with them to see how their services might be a good fit.

Benefits & ROI: How RPO Firms Can Help With Your Talent Acquisition & So Much More

Companies typically hire RPO firms to save time and money on recruiting. But that’s really just a fraction of the benefits you can reap. Here’s what to expect when you outsource your recruiting and retention efforts:

  • Find better, more qualified candidates: Improve your talent pool by spending time only on the most qualified candidates. Plus, you’ll be able to build talent communities for niche and in-demand roles to source and engage qualified talent faster.
  • Faster time-to-hire: With a more efficient recruiting funnel, you’ll not only find the best talent faster — you’ll be able to hire them faster too. This is because your RPO partner will create a better candidate experience, come up with a competitive offer based on their salary insights, and leverage your employer brand to show them why your company is a great place to work.
  • Consistency in employer branding: Since RPO companies work as an extension of your HR team, they’ll act as representatives from your company and employer brand, not theirs. They’ll help evangelize your employer branding and company culture to attract and retain the best talent.
  • Scalability: Leveraging market insights and talent analytics, RPO firms will build and manage a top-notch talent strategy for your company, ensuring it’s flexible enough to handle hiring needs of all kinds.
  • Cost savings: You’ll likely see a reduction in your cost-per-hire since you’ll be able to hire better candidates faster.
  • Better workforce: RPO firms approach recruiting with an eye on diversity, equity, and inclusion

To see how all of this can actually improve your bottom line, check out our HR Tech ROI Calculators.

Pricing: What RPO Providers Cost

Pricing ultimately depends on your needs and the RPO solution you end up choosing. Typically, it is based on monthly fees, project fees, cost-per-hire fees, or a combination of the three. As you discuss your questions and needs with RPO providers, make sure to get a clear sense of how their pricing model works. Better yet, get a quote from them so you’ll know exactly how much their services will end up costing you.

Features: What You Can Expect From RPO Providers

RPO companies essentially become your recruiting department. But you don’t necessarily need to use them for an end-to-end approach if you’re only looking for help in a certain area of the recruiting process. In fact, there are a variety of RPO models that offer a different range of services. For example:

  • End-to-end RPO: This full-service option handles all workforce recruitment activities for full-time employees. This includes everything from sourcing and screening candidates, to making offers and onboarding new hires, building talent communities, leveraging data insights and other metrics to make smart hiring decisions, build employer branding, and more.
  • Project RPO: Project RPO is when you’d outsource an end-to-end approach for a single, specific project, but keep day-to-day hiring and recruiting in-house. For example, if you’re launching a new product or opening a new store, you could use RPO to hire for that only. Then for other one-off hires, you’d manage that internally as needed.
  • Selective RPO: Selective RPO is when you outsource a specific part of the recruiting process. For example, you could just outsource the candidate sourcing and screening process if you’ve identified that as your least efficient in-house function.

Demo Questions: What to Ask RPO Firms About Their Recruiters, Sourcing, Staffing Experience & More

As you think about your hiring needs, you should also prepare a list of questions to ask the RPO companies you’re considering for your company’s recruitment. Here are some questions to ask:

  • What methodology do you use to find qualified candidates and hire the best talent?
  • What recruiting functions are included in your solution?
  • When, if at all, will our internal hiring managers collaborate with your team?
  • How do you typically approach onboarding?
  • Are employee retention efforts included?
  • How does your pricing model work?

Implementation: How to Get Started With Outsourced Recruitment Solutions

Onboarding an RPO solution isn’t going to happen overnight. Their reps will need to work closely with your hiring managers to ensure they are equipped to own your company’s entire recruiting process. Be prepared to spend some time with them upfront to get them up to speed, and understand that your relationship won’t be the “set it and forget it” kind. There will be ongoing collaboration as your company grows and your hiring needs change.

To find out exactly how long this process will take, ask ahead of time what they’ll need from you to get started, and what you can expect on an ongoing basis.

Next Steps for Your Recruitment Process Outsourcing

Business process outsourcing has been around for a while — especially for recruiting. RPO firms lean on their own innovative strategies to source, screen, engage, hire and onboard the best candidates — all so you can spend your internal resources on other productive business areas and build a high-performing company. 

They’ll be your partners in talent strategy and use a combination of AI-powered recruitment technologies, proven talent marketing strategies, and smart employer branding efforts to help you build a scalable recruiting process and strong workforce. 

If you’re not sure where to start, assess your existing recruiting practices to see if anything is stopping you from attracting and hiring top talent quickly. From there, you can work with RPO experts on a talent solution that works.

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