Timify Reviews in 2023: Alternatives, Pricing, Reviews - SSR

Unlike most scheduling software we’ve tested, Timify stands out for its ability to allow customers to book appointments via web and Facebook in addition to managing employee shifts. This enables customer communication in a way that fosters loyalty.

Timify is a versatile employee scheduling and online booking software for medium to large-sized businesses. It allows you to view your employees’ schedules, and the rooms and/or equipment they’re using - all in parallel - giving you a perfect overview of your business.

The cloud-based service is accessible via web, desktop apps on Windows and Mac, and mobile apps on Android and iOS. Moreover, the app is also accessible via iPad and Android tablets.

Timify allows managers to add their resources to the app, create dependencies, and manage their bookings. These resources can include employees and physical spaces such as rooms. Managers can also add services offered by their organization so they can be linked with individual bookings. 

The spreadsheet-style scheduler allows you to create spontaneous bookings against each employee’s name. These bookings can be for one-off spontaneous appointments or recurring events with predefined services. You can also color-code the booking slots to help you organize your schedule by category.

In addition to selecting a custom name and color for a booking slot, you can:

• Create a booking series
• Add customers and create profiles for them
• Attach tags and notes to customer profiles
• Send email notifications and booking reminders

The app can sync with popular calendar apps such as Google, Office 365, and Exchange to enable you to integrate with your existing productivity software. This allows you and your customers to get reminders via email, text, and push notifications on mobile devices.

What we really liked about Timify is the level of detail you can add to each of the bookings. You can make a straightforward booking between a customer and an employee, create group bookings with several participants for events such as seminars, and create dependencies linking two or more resources, such as an employee or a room. 

You can also add conditions for fixed follow-up times, such as to freshen up a room or create bookings that are split into one or more intervals that can allow you to attend to other customers during the interval.

The app also allows clients to integrate the booking system with their website and Facebook Page with the booking widget. Frédéric Delabrouille, Managing Director at Autogroup Cavallari, made use of this feature to optimize the user experience. "TIMIFY’s solution meets a growing customer need to be able to book appointments with our sales team at any time and without constraints. The application is fully integrated with our website for the best user experience”, he said.

The only drawback we noticed in our trial run was that the software wasn’t easy to understand or use. For example, there are two tabs for Resources. One is at the top of the screen which is only used for filtering the schedule resource-wise, the other is nestled under the Management link in the left panel, allowing users to add new resources. Some customer reviews complained the app was clunky and buggy.

We created and tested an online booking widget via a web link. A simple window opened up listing the available services with their descriptions. We clicked the desired service and selected the date and time slot on the next screen to finalize the booking. In the final step, the system asked for our contact details and gave us an option to add the appointment to our Google, Exchange, or Outlook calendar. We found the system fairly intuitive and easy to use.

Timify would not be a great fit for businesses that only require employee scheduling and not online booking features.

Some of Timify’s prominent customers are:

• Fielmann
• Sonova
• Telefonica
• Zeiss
• UniCredit
• Marc O’Polo
• Intersport

• Online Calendar: A well-designed shared calendar for your teams allows you to assign employees to specific bookings and/or rooms.
• Booking Slot Reservation: Get an “incoming booking” notification in the calendar when a booking is being made, helping to avoid duplicate bookings.‍
• Booking Cancellation and Rescheduling: Customers can cancel and reschedule bookings independently based on your specifications.

Timify also offers:

• Integrations with dozens of popular apps.
• Sync with Outlook, Exchange, or Google Calendar.
• Online booking and payment.

Timify offers dozens of direct integrations with popular apps such as Zapier, Gmail, Google Workspace, Hubspot, Airtable, Salesforce, and more. Through Zapier, Timify can additionally connect with over 5000 different apps for work automation.

Timify offers the following subscription plans.

• Classic (Free) - Online calendar + Customer and resource management. 
• Premium ($25/month) - Classic features + mobile apps and custom data fields 
• Enterprise ($42/month/license) - Premium features + Video conferencing and advanced statistics dashboard 
• Enterprise Plus (Custom pricing) - Enterprise features + Personalized onboarding and virtual queue management.

Timify is best for medium to large-sized businesses that require employee scheduling as well as appointment or service booking features.

Timify offers a straightforward implementation process. After visiting timify.com, we signed up for a free trial using the “Try for Free” button on the top right. The next screen asked for our contact information as well as our choice of username and password. After signing up, we were immediately taken to the calendar view where the app tour started by itself.

The tour took us through all the important functions and settings of the app such as adding resources, appointments, schedules, and services to familiarize us with the tool. The whole process took about 15-20 minutes.

During our research, we found many customer reviews praising Timify’s customer service for being helpful and patient. The company also offers phone, live chat, and email support. There’s also a searchable knowledge base section on the website that covers every aspect of the software’s use in detail.

The story of Timify began when its founder, Andreas Knürr, felt dissatisfied with the employee scheduling options for his physiotherapy business. To address this problem, he teamed up with his partners Boyan Tanchev and Hristo Hristakiev to create a custom scheduling solution to meet the needs of businesses like theirs. Thus, Timify was born in 2012.

Since then, the company has raised over €11.5 million from three different funding rounds. The lead investors in Timify are Biederstein-Beteiligungen and Berlin Technologie Holding.

This additional funding empowered Timify to build top-notch teams in Munich, Germany, and Plovdiv, Bulgaria. It also allowed the company to forge partnerships with dozens of popular apps such as Slack and Zapier. Furthermore, it gave the company the resources to cater to a broader range of industries such as sports, real estate, beauty, and finance.

Over the years, Timify’s story has been about prioritizing its customers’ needs by modeling the software based on client feedback. This customer-centric approach has helped the app grow over time and acquire new customers quickly. With over 55,000 users in 28 countries today, Timify has established itself as a reliable employee scheduling and appointment booking solution for medium to large-sized businesses.