SnatchBot Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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SnatchBot Versus the competition

SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.

Pros
Cons

SnatchBot Review

SnatchBot was created to support businesses ready to scale with engaging human-like conversational interactions using smart chatbots. It offers an omnichannel platform with NLP, ML, and voice recognition capabilities. SnatchBot also provides Robotic Process Automation bots for back-end business processes for various tasks, such as collecting statistics, performing calculations, and managing data transfers.

With no coding skills required, users can build completely automated or human hybrid chatbots to be used across multiple channels.

Who shouldn't buy SnatchBot

Users cannot fully maximize their bots unless they upgrade to the Pro Plan. However, even under the Pro Plan, they can only customize their integrations if they choose the Enterprise Plan.

SnatchBot Customers

SnatchBot Stats

SnatchBot Key Features

  • Different interaction types: Switching from one interaction to another is swifter for you and your customers. These interactions can refer to search, live chat response, and extraction. 
  • Custom variables: The chatbot platform can save user information for later use. This is valuable data for doing analytics or customizing conversations. 
  • Arithmetic operation: This feature allows your chatbot to perform arithmetic operations, applicable when used in shopping carts, loan quotes, etc.
  • Text to speech: Customers can listen to the replies with support for over 60 languages. 
  • Robotic Processing Automation: It streamlines administrative tasks, like making calculations, filling out forms, or generating social media statistics, reducing cycle times.

Other features are:

  • Plugins for over 40 bots
  • Premium interactions (i.e., geolocalization, Google Search)
  • Broadcasting
  • Advanced analytics
  • Logic operations

SnatchBot Key Integrations

Integrate SnatchBot with Hootsuite, Google Sheets, WhatsApp, HubSpot, Salesforce, Zoho CRM, and Zendesk. More integrations can be made through Zapier, Integromat, and their API.

SnatchBot Pricing

Snatchbot has two plans: 

  • Free: This includes detailed reports, live and export chat, custom and pre-trained models for NLP, and Snatchbot branding.
  • Pro: The price depends on the limit of messages and cost per message and can range between $30 and $999 per month. It offers advanced features like customization of bot design, removal of the Snatchbot branding, premium support, and advanced analytics. Enterprise is the last tier under the Pro plans, which provides unlimited messages, custom integrations, a personal manager, and a reseller option. Contact the Snatchbot team for a quote.
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

SnatchBot Implementation

After registration and verification of your SnatchBot account, you will now be able to build bots from the dashboard. You can create a new bot or edit their pre-built bot templates. Then, create interaction flows and connections using their visual builder. You can test your chatbot regularly during this process within the platform. Finally, deploy the bot to your chosen channel.

SnatchBot Customer Success

Free plan users can only access SnatchBot's community forum and documentation portal. On the other hand, Pro customers have access to premium support, which allows them to create tickets with a specific limit of monthly messages.

About SnatchBot

SnatchBot Alternatives

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
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