SnatchBot Expert Reviews, Pricing, Alternatives - SSR 2022

SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.

SnatchBot was created to support businesses ready to scale with engaging human-like conversational interactions using smart chatbots. It offers an omnichannel platform with NLP, ML, and voice recognition capabilities. SnatchBot also provides Robotic Process Automation bots for back-end business processes for various tasks, such as collecting statistics, performing calculations, and managing data transfers.

With no coding skills required, users can build completely automated or human hybrid chatbots to be used across multiple channels.

Users cannot fully maximize their bots unless they upgrade to the Pro Plan. However, even under the Pro Plan, they can only customize their integrations if they choose the Enterprise Plan.

• Different interaction types: Switching from one interaction to another is swifter for you and your customers. These interactions can refer to search, live chat response, and extraction. 
• Custom variables: The chatbot platform can save user information for later use. This is valuable data for doing analytics or customizing conversations. 
• Arithmetic operation: This feature allows your chatbot to perform arithmetic operations, applicable when used in shopping carts, loan quotes, etc.
• Text to speech: Customers can listen to the replies with support for over 60 languages. 
• Robotic Processing Automation: It streamlines administrative tasks, like making calculations, filling out forms, or generating social media statistics, reducing cycle times.

Other features are:

• Plugins for over 40 bots
• Premium interactions (i.e., geolocalization, Google Search)
• Broadcasting
• Advanced analytics
• Logic operations

Integrate SnatchBot with Hootsuite, Google Sheets, WhatsApp, HubSpot, Salesforce, Zoho CRM, and Zendesk. More integrations can be made through Zapier, Integromat, and their API.

Snatchbot has two plans: 

• Free: This includes detailed reports, live and export chat, custom and pre-trained models for NLP, and Snatchbot branding.
• Pro: The price depends on the limit of messages and cost per message and can range between $30 and $999 per month. It offers advanced features like customization of bot design, removal of the Snatchbot branding, premium support, and advanced analytics. Enterprise is the last tier under the Pro plans, which provides unlimited messages, custom integrations, a personal manager, and a reseller option. Contact the Snatchbot team for a quote.

After registration and verification of your SnatchBot account, you will now be able to build bots from the dashboard. You can create a new bot or edit their pre-built bot templates. Then, create interaction flows and connections using their visual builder. You can test your chatbot regularly during this process within the platform. Finally, deploy the bot to your chosen channel.

Free plan users can only access SnatchBot's community forum and documentation portal. On the other hand, Pro customers have access to premium support, which allows them to create tickets with a specific limit of monthly messages.