ProProfs Knowledge Base Reviews in 2021: Alternatives, Pricing, Reviews - SSR

Noah Edis
HR Tech writer and content marketer
May 16, 2022
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ProProfs Versus the competition

ProProfs Knowledge Base is an easy-to-use, low-cost, and intuitively-designed knowledge base perfect for small teams and businesses. It is reliable, with almost no downtime, and fast and consistent improvements.

If you're ready to get a ProProfs demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

ProProfs Review

ProProfs Knowledgebase is a cloud-based KMS that makes it simple to create, store, and share knowledge. This scalable software is a great tool for documentation, training, and customer support.

It's also one of the cheapest KMS solutions available, making it an excellent choice for small businesses.

Who shouldn't buy ProProfs

ProProfs Knowledge Base only offers a 15-day free trial, but it does offer a 15-day money-back guarantee once you sign up.

ProProfs Customers

ProProfs Knowledge Base has thousands of customers, including companies like Acer, Cisco, Adobe, HP, Standard Chartered, and SAP. Its customers range in size from small startups to large corporations.

ProProfs: Small-business friendly KMS solution

ProProfs Stats

  • Promises 80% ticket reduction
  • Trusted by 15 million users globally

ProProfs Key Features

  • Easy collaboration: ProProfs lets you assign roles and permissions, allowing team members to collaborate and share information effortlessly. 
  • Mobile-friendly: The knowledge base provides a mobile app to be accessed from any device on the go. 
  • Search and filtering: Customers can filter results by keyword or topic, making it easy to find the information they need.

ProProfs KB also includes features such as:

  • SEO-Ready
  • Customizable branding
  • 90+ language support
  • Analytics and reports

ProProfs Key Integrations

ProProfs offers several key integrations, including ZenDesk, SalesForce Desk, Freshdesk, Google Analytics, Google Fonts, Google Translate, LiveChat, Olark, SnapEngage, WuFoo, Tidio, Jira, Disqus, Azure, Slacks, and Proprofs Chat.

ProProfs Pricing

ProProfs Knowledge Base offers separate pricing tiers for a public help center and a private knowledge base. Public help center plans are for companies who want to build documentation and guide resources for customers:

  • Essentials is priced at $30/author/month for three authors, for a total of $90/month billed annually. This provides unlimited public views, 500 maximum pages, one knowledge base, revision history and version control, and professional templates.
  • Premium is priced at $40/author/month for a maximum of ten authors. It has everything from Essentials, plus three knowledge bases, roles and collaboration, merge tags and content snippets, reports and analytics, multilingual support, help widget, and workflow approvals.
  • Enterprise (custom) has everything from Premium, together with single sign-on, custom license, and enterprise security and ownership.

On the other hand, private knowledge base plans are for organizations that opt to have KMS solutions for their employees and partners. All tiers provide unlimited knowledge bases, private sites, revision history and version control, and professional templates.

  • Essentials is priced at $2/user/month for a minimum of 25 users and a maximum of 75 users. It has a limit of 500 knowledge base pages and five groups or teams.
  • Premium is priced at $3/user/month for a minimum of 25 users and a maximum of 150 users. It provides 1,000 knowledge base pages, unlimited groups or teams, roles and collaboration, merge tags and content snippets, conditional content, help widget, and workflow approvals.
  • Enterprise is offered at custom pricing. It includes everything in Premium as well as single sign-on, custom license, and enterprise security and ownership.
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

ProProfs Implementation

ProProfs is cloud-based and does not need any specialized local setup. In addition, they provide a 15-day moneyback guarantee.

ProProfs Customer Success

About ProProfs

As a next step you can visit the ProProfs website or read about alternatives below

As a next step you can visit the ProProfs website or read about alternatives below

ProProfs Alternatives

Document360 offers a simple yet powerful KMS that works as a central knowledge base for any organization. It is packed with smart tools and integrations that make it easy for knowledge employees to create, share, and manage their documents.
Zendesk Guide offers a ton of configurability and an easy-to-use yet efficient document management platform that offers a built-in ticketing system. It also gives users several ways to customize the knowledge base’s design, look, and theme.
Zoho Desk is a comprehensive customer support software that assists companies in setting up an organized help center. It helps you build and maintain a deep knowledge base with everything a support team needs to do business.
Atlassian Confluence is a KMS solution that encourages collaboration. Its analytics tools empower businesses to track pages accessed and help employees use knowledge within the organization.
Helpjuice offers a smart knowledge base to help companies deliver exceptional customer support. The system is cloud-based, so you don’t need to invest data center resources to power your knowledge base.
Guru is convenient and user-friendly, known for its robust integration across several enterprise-level apps. Its best feature is showing if the current knowledge is updated and what changed between different versions.
Bitrix24 is a budget CRM suite that offers a valuable knowledge base solution. It’s free for small businesses and primarily low-cost for enterprise users, making it an excellent pick for small teams and startups.
Freshdesk is known as the gold standard for cloud-based customer support software. Their knowledge base is fantastic for small businesses that need a consistent user interface and a natural language discovery tool for easy search.
The HubSpot Knowledge Base is a part of their Service Hub, which helps businesses facilitate and improve customer self-service. It offers a great set of tools that leverage ticketing and knowledge base optimizations for various customer-facing teams.
ServiceNow Knowledge Management (KM) is effortless to learn, easy to adopt, and provides a fantastic way to share knowledge within the organization. It’s a fully-featured managed solution with many bells and whistles.
LiveAgent is a favorite among customer service teams, letting them answer a ticket immediately by quickly referencing a knowledge base. The system records everything on the ticket from start to finish, and it integrates well with third-party team apps.
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