Intercom Expert Reviews, Pricing, Alternatives - SSR 2022

Noah Edis
HR Tech writer and content marketer
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Intercom Versus the competition

A trusted chatbot for big brands like IBM and Amazon, Intercom offers three conversational solutions for support, marketing, and sales for various kinds of enterprises.

Pros
Cons

Intercom Review

Launched in 2011, Intercom is a chatbot popular for its easy-to-use interface, rich features, and triage capability that immediately filters leads and customers according to conversation intent. Intercom also stands out with its vast direct integrations and advanced analytics options.

Who shouldn't buy Intercom

The Small Business Plan can be very limited in terms of features. It doesn't include extensive human support like ticketing workflows or service-level agreement rules, custom bots, SMS notifications, banner messages, and multi-channel campaigns.

Intercom Customers

  • Amazon
  • IBM
  • Shopify
  • Udemy
  • Facebook
  • Microsoft

Intercom Stats

  • 100,000 monthly active users
  • 25,000 paying customers

Intercom Key Features

  • Triage: By understanding and filtering conversations based on intent, you can deliver more targeted responses to your customers.
  • Product tours: This feature improves lead conversion by letting you create bots that provide everything the customers need to know about your products.
  • Shared inbox: Answer questions and concerns as a team in real-time from one place.
  • Customer data platform: This comprehensive platform gets data from your company, customer behavior, conversations, and other essential sources to let businesses identify and prioritize high-value customers.

Intercom also includes other features like:

  • Management tools
  • Account-based marketing
  • Transactional messaging
  • Live chat

Intercom Key Integrations

Use Intercom with Jira Cloud, Stripe, Zendesk Support, Google Meet, Kalus, Ask a Question, Google Analytics, Mailchimp Subscribe, Zoom Webinars, Marketo, Amplitude Engage, Slack, Salesforce, Outlook Calendar, HubSpot, Calendly, and Pipedrive. Further integrations are possible with Zapier, Integromat, and webhooks.

Intercom Pricing

Small businesses can subscribe to the Starter Plan ($67/month) and include add-ons like Product Tours ($199/month) and WhatsApp ($9/month). For more prominent companies that want to avail higher plans for more features, request a demo to know the price.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Intercom Implementation

After paying for your desired plan, you can now install the Intercom platform. Intercom lists these steps for implementation:

  • Embed Intercom's JavaScript snippet in the pages where you want your visitors to message you.
  • Import users from your CSV, MailChimp, or Mixpanel account to track their activity.
  • Track custom and standard user attributes and events to get insights from customers.

Intercom Customer Success

Intercom provides customer support via email. They also offer a help center and community forum for more tips and guides from their experts and other community members.

About Intercom

Intercom Alternatives

Chatfuel is a no-coding platform for Facebook and Instagram that lets you build a chatbot in three minutes with its user-friendly interface perfect for beginners.
ManyChat is a flexible chatbot software tool that works in various communication channels from social media to text messaging, providing customization and analytics.
Designed for sales automation, MobileMonkey offers an intuitive interface and a patented Omnichat tool perfect for various users ranging from agencies to social media influencers.
Trusted by big brands like UNICEF, Botsify is an omnichannel chatbot platform you can integrate with over 100 third-party apps and also offers a customizable drag-and-drop interface, live chat, and various marketing tools.
Playful, fun, and engaging, Pandorabots is an open-source platform that takes chatbots to a whole new level by creating human-like virtual agents through real-time animation integrations.
Supporting over 50,000 companies globally, Drift has an ecosystem of conversational marketing and sales platforms to make B2B revenue generation and customer retention as effortless and real-time as possible.
Perfect for mid-sized businesses, TARS is an easy setup, highly customizable chatbot for websites or WhatsApp, with features that complement various sales funnel stages and customer journey.
Flow XO is an affordable, no-code artificial intelligence chatbot platform offering a wide range of marketing tools across multiple messaging platforms.
As the first AI-powered chatbot platform in the cloud, LivePerson is a well-graded global brand that provides tools for understanding customers, scaling designs, and improving conversions.
Used by some of the biggest global brands, Dialogflow is a versatile natural conversation interface that developers and linguists can use to leverage the capabilities of the Google Cloud.
Powered by Meta, Wit.ai is a no-frills API that developers can deploy, modify, and improve to create natural-language platforms that support chatbots, smart homes, and mobile apps and devices.
With small businesses in mind, Tidio allows entrepreneurs to harness customer service interactions to generate more sales, with fully customizable conversation tools that users can deploy in 5 minutes or less.
SnatchBot helps small businesses scale quickly with customizable, easy-to-use bot platforms that can automate administrative tasks and enrich customer interactions online.
Listed in our research about the Best Chatbot Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video