LiveAgent Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
March 15, 2021

LiveAgent is incredibly easy to use and empowers customers to self-serve.

What's Inside

LiveAgent Review

LiveAgent is a customer service solution with a clean and user-friendly interface. It features a unified inbox where all customer support tickets are collected from different channels then assigned and prioritized according to your predefined workflows. Its native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously. LiveAgent also offers a knowledge base that empowers customers to self-serve, a built-in call center with IVR and unlimited call recording storage, and over 40 third-party integrations with popular solutions.

LiveAgent Customers

Huawei, BMW, Yamaha, O2, Slido, Forbes, AirBus.

LiveAgent Stats

  • 3,000+ reviews on top comparison websites
  • LiveAgent integrates with multiple communication channels and offers nearly 200 features.

LiveAgent Resources

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Key LiveAgent Features

  • Omnichannel support (including live chat)
  • Shared inbox
  • Ticket collaboration
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Time tracking
  • Reporting
  • User permissions
  • Self-service options
  • Mobile access

LiveAgent Implementation

LiveAgent is cloud-based which makes it fairly easy to implement. To get started, head to LiveAgent’s website and click the Get Started button on their landing page. This will take you to a page where you can create a trial account and start using the platform.

LiveAgent Customer Success

LiveAgent has a help center with articles for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

LiveAgent Key Integrations

LiveAgent integrated with over a 100 3rd party solutions for content management, customer relationship management, communication and social media, task management, process automation, feedback collection, ecommerce, data migration, team collaboration, billing management and project management.

What to be aware of

LiveAgent Pricing

LiveAgent offers a free plan with some limitations on the features that can be accessed and three paid plans with feature increases, competitively priced as follows: 

  • Ticket: $15 per agent per month for LiveAgent’s ticketing solution.
  • Ticket+Chat: $29 per agent per month for access to LiveAgent’s ticketing solution and live chat. 
  • All-inclusive: $39 per agent per month for all of LiveAgent’s features without any limits.

LiveAgent Alternatives

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Zoho Desk

Great affordable option

LiveAgent

Affordable and easy to use

Freshdesk

Scalable support solution

JitBit

Set up in seconds

Spiceworks

Free of charge

Jira Service Desk

Big integration marketplace

Kayako

Customer journey features

HappyFox

Highly customizable

Zendesk

Best known support software

SolarWinds

Wide feature set