LiveAgent Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Huda Idris, Technical writer, HR software advisor, and marketing strategist Jan 06, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

You can always ask questions about this tool in our free HR Tech Buyers Community.

LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.

What's Inside

LiveAgent Review

LiveAgent is a customer service solution with a clean and user-friendly interface. It features a unified inbox where all customer support tickets are collected from different channels then assigned and prioritized according to your predefined workflows. Its native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously. LiveAgent also offers a knowledge base that empowers customers to self-serve, a built-in call center with IVR and unlimited call recording storage, and over 40 third-party integrations with popular solutions.

LiveAgent Customers

Huawei, BMW, Yamaha, O2, Slido, Forbes, AirBus.

LiveAgent Stats

  • 3,000+ reviews on top comparison websites
  • LiveAgent integrates with multiple communication channels and offers nearly 200 features.

LiveAgent Resources

No items found.

Buying HR Software? Here's some quick advice

Key LiveAgent Features

  • Omnichannel support (including live chat)
  • Shared inbox
  • Ticket collaboration
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Time tracking
  • Reporting
  • User permissions
  • Self-service options
  • Mobile access

LiveAgent Implementation

LiveAgent is cloud-based which makes it fairly easy to implement. To get started, head to LiveAgent’s website and click the Get Started button on their landing page. This will take you to a page where you can create a trial account and start using the platform.

LiveAgent Customer Success

LiveAgent has a help center with articles for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

LiveAgent Key Integrations

LiveAgent integrated with over a 100 3rd party solutions for content management, customer relationship management, communication and social media, task management, process automation, feedback collection, ecommerce, data migration, team collaboration, billing management and project management.

What to be aware of

LiveAgent Pricing

LiveAgent offers a free plan with some limitations on the features that can be accessed and three paid plans with feature increases, competitively priced as follows: 

  • Ticket: $15 per agent per month for LiveAgent’s ticketing solution.
  • Ticket+Chat: $29 per agent per month for access to LiveAgent’s ticketing solution and live chat. 
  • All-inclusive: $39 per agent per month for all of LiveAgent’s features without any limits.
Get A Quote
» Save Money: Check out our resource on how to save money when buying HR tools

LiveAgent Alternatives

Help Desk Ticketing Systems - FreshdeskFreshdesk

Scalable support solution

Help Desk Ticketing Systems - ZendeskZendesk

Best known support software

Help Desk Ticketing Systems - FreshserviceFreshservice

A user-friendly ITSM

Help Desk Ticketing Systems - ServiceDesk PlusServiceDesk Plus

Full-stack ITSM suite

Help Desk Ticketing Systems - Zoho DeskZoho Desk

Great affordable option

Help Desk Ticketing Systems - SolarWinds Service DeskSolarWinds

Wide feature set

Help Desk Ticketing Systems - JitBitJitBit

Set up in seconds

Help Desk Ticketing Systems - Jira Service ManagementJira Service Desk

Big integration marketplace

Help Desk Ticketing Systems - HappyFoxHappyFox

Highly customizable

Help Desk Ticketing Systems - KayakoKayako

Customer journey features

Help Desk Ticketing Systems - SpiceworksSpiceworks

Free of charge

LiveAgent Alternatives

Freshdesk is a scalable solution for companies of any size. It packs strong features, including one for gamification to encourage agents to improve their output.
Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.
Like most products within the Freshworks Inc. family, Freshservice is a robust, comprehensive, and easy-to-use product with a very intuitive interface.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
LiveAgent is a simple customer support solution. Their native live chat is easily accessible via a widget that integrates smoothly with your websites and apps, allowing you to connect with customers instantaneously.
Zoho is a provider of all sorts of business solutions that are affordable yet on par with the market’s leading offerings. Zoho Projects exemplifies this, being a feature-rich project management product that’s robust, intuitive, and budget friendly.
JitBit is a provider of both self-hosted and cloud-based help desk ticketing solutions that are feature-rich, easy to use and very friendly to third-party integrations.
Created by Atlassian, Jira Service Management is a fantastic customer service solution with thousands of integrations, ensuring it can fit well in any tech stack.
Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
With standout features such as customer journeys and collaboration, Kayako is a great choice for companies of all sizes to gain better context about customers.
SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.
Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.