HappyFox Expert Review, Pricing, Alternatives - 2021

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 27, 2021

We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page. Learn more

You can always ask questions about this tool in our free HR Tech Buyers Community.

HappyFox's biggest benefit is its customizability, allowing customers to fit the system into their stack without much friction.

What's Inside

HappyFox Review

HappyFox is a web-based help desk that’s most notable for its easy and quick set-up. It integrates with several points of contact to collect tickets and organize them neatly on its Ticket List page. Tickets can be automatically assigned to available agents or specific groups and escalated to experts as needed. 

HappyFox offers users customizability options to create workflows, views, canned actions, tasks, reports, and more. It also offers a self-service portal that’s connected to your knowledge base and an AI-powered Chatbot that helps customers with common questions, taking a considerable weight off your support agents’ workload.

HappyFox Customers

Lowe’s, Whirlpool, LeapFrog, Harbour Air Seaplanes, Planned Parenthood.

HappyFox Resources

No items found.

Buying HR Software? Here's some quick advice

Key HappyFox Features

  • Omnichannel support
  • Ticket management
  • Canned responses
  • Knowledge management
  • Asset management 
  • Process automation
  • Reporting
  • Customizations

HappyFox Implementation

HappyFox Customer Success

HappyFox has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed.

HappyFox Key Integrations

HappyFox integrates with hundreds of 3rd party tools including those for process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit HappyFox's Integrations page for more information.

What to be aware of

HappyFox Pricing

HappyFox offers four pricing plans, Mighty, Fantastic, Enterprise, and Enterprise Plus. Mighty and Fantastic target small and medium-sized businesses and start at $29 and $49 per agent per month, while Enterprise and Enterprise plus are more geared toward larger operations.

» Save Money: Check out our resource on how to save money when buying HR tools

HappyFox Alternatives

Help Desk Ticketing Systems - FreshdeskFreshdesk

Scalable support solution

Help Desk Ticketing Systems - FreshserviceFreshservice

A user-friendly ITSM

Help Desk Ticketing Systems - LiveAgentLiveAgent

Affordable and easy to use

Help Desk Ticketing Systems - ServiceDesk PlusServiceDesk Plus

Full-stack ITSM suite

Help Desk Ticketing Systems - Zoho DeskZoho Desk

Great affordable option

Help Desk Ticketing Systems - JitBitJitBit

Set up in seconds

Help Desk Ticketing Systems - Jira Service ManagementJira Service Desk

Big integration marketplace

Help Desk Ticketing Systems - KayakoKayako

Customer journey features

Help Desk Ticketing Systems - HappyFoxHappyFox

Highly customizable

Help Desk Ticketing Systems - SolarWinds Service DeskSolarWinds

Wide feature set

Help Desk Ticketing Systems - SpiceworksSpiceworks

Free of charge

Help Desk Ticketing Systems - ZendeskZendesk

Best known support software