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Geared mostly towards medium and large companies, HappyFox is a customer support solution that's highly customizable, easy to use and quick to set.
What's Inside
HappyFox is a web-based help desk that’s most notable for its easy and quick set-up. It integrates with several points of contact to collect tickets and organize them neatly on its Ticket List page. Tickets can be automatically assigned to available agents or specific groups and escalated to experts as needed.
HappyFox offers users customizability options to create workflows, views, canned actions, tasks, reports, and more. It also offers a self-service portal that’s connected to your knowledge base and an AI-powered Chatbot that helps customers with common questions, taking a considerable weight off your support agents’ workload.
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Buying HR Software? Here's some quick advice
- Omnichannel support
- Ticket management
- Canned responses
- Knowledge management
- Asset management
- Process automation
- Reporting
- Customizations
HappyFox has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed.
HappyFox integrates with hundreds of 3rd party tools including those for process automation, customer relationship management, sales/marketing management, telephony, data sync & migration, e-commerce, team collaboration, issue tracking, knowledge/content management, reporting & analytics, security, social media, surveys & feedback, time tracking, accounting & billing and user/access management. Visit HappyFox's Integrations page for more information.
HappyFox offers four pricing plans, Mighty, Fantastic, Enterprise, and Enterprise Plus. Mighty and Fantastic target small and medium-sized businesses and start at $29 and $49 per agent per month, while Enterprise and Enterprise plus are more geared toward larger operations.
