An Expert Review of Zendesk's CEM Solution - 2021

Listed in our research about the Top CEM Solutions

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 18, 2021
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Zendesk is one of the best known names in the space, renowned for being scalable and user-friendly.

What's Inside

Zendesk Review

If you are looking for a holistic customer support and experience management tool, Zendesk is the right one for you. Being a renowned player in the industry, Zendesk is a customizable, scalable, and user-friendly cloud-based solution for businesses of all sizes. 

Besides allowing you to receive and handle customer support tickets from multiple channels, 

Zendesk offers a host of features for customer journey tracking, segmentation, feedback analytics, knowledge management, sentiment analysis, and more. Among Zendesk’s features are also integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance and observe your service-level agreements (SLAs).

The ticketing portion, i.e. Zendesk Support, works hand in hand with other solutions within the Zendesk suite such as the knowledge base (Zendesk Guide), live chat (Zendesk Chat), and call center (Zendesk Talk). For more focus on customer experience, you can take advantage of Zendesk Sunshine, the company’s customizable CRM solution. Native to AWS, Zendesk Sunshine provides you with a 360-degree view of your customers by integrating with all of your business applications and collating your customer data, providing you with all the context you need to make informed business decisions.

Zendesk offers several plans that vary in price points and overall features. Visit Zendesk’s pricing page to find out which plan suits your business. You can sign up for a free trial or contact Zendesk’s team for a demo.

Zendesk Customers

Mailchimp, Uber, Khan Academy

Zendesk Resources

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Key Zendesk Features

Zendesk Implementation

Zendesk Customer Success

Zendesk Key Integrations

What to be aware of

Zendesk Pricing

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