Gusto Review in 2021: Alternatives, Pricing, Reviews - SSR

Listed in our research on: Best HR Software for Small Businesses

Phil Strazzulla, HR Tech Expert
April 9, 2021

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With a beautiful interface, Gusto is a tool for onboarding, payroll, and benefits management.

What's Inside

Gusto Review

Gusto was previously known as ZenPayroll, and originally started as the easiest way to run payroll for smaller companies. It has since added benefits administration as well as other features that are commonly found in your HRIS (onboarding, org charts, etc). Gusto continues to scale their customer base rapidly and has now acquired over 100,000 customers.

Gusto Customers

American Canning, Matchless Builds, Citizen Pilates

Gusto Stats

  • Used by over 100,000 small businesses
  • Three out of four customers say Gusto makes compliance easier
  • 90% of customers found switching to Gusto to be simple

Gusto Resources

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Key Gusto Features

  • Onboarding checklists: One reliable and customizable list for every new hire. Get the right forms signed and benefits set up in a user-friendly manner. 
  • Cashout: Employees can access their money between paydays, if they need to. It’s then repaid automatically from their paycheck without fees or interest. 
  • Concierge plan: This add-on from Gusto sets you up with live and unlimited advice from SHRM and HRCI-certified experts.

Gusto Implementation

Getting started with Gusto depends mostly on how quickly you can add your company’s info. Once you sign up, which takes seconds, their explorer will have you fill out data like pay schedules, tax information, worker’s comp, and add employees.

If you run into any issues, they provide a number where you can call with questions.

Gusto Customer Success

Gusto Key Integrations

 In its own words, Gusto "plays nice with your favorite software."  It syncs with most accounting software, such as Quickbooks and FreshBooks, and time tracking software such as When I Work and 7shifts. A full list of integrations can be found on their website. 

What to be aware of

Gusto Pricing

Gusto’s Core plan is $6 per month per person, plus a $39 monthly base fee. It includes payroll, employee benefits, employee self-service portal, workers comp administration, onboarding tools, and much more. If you need to upgrade, their Complete plan is $12 per user per month. 

Gusto Concierge is also $12 per user per month, but the monthly base fee is $149. Lastly, if you haven’t hired W-2 employees yet, they have a Contractor plan that’s $6 user/month with no monthly base fee.

Gusto Alternatives

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For 50~ employees


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Factorial HR

International vendor, good security


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Custom-pricing for your HR needs


Low-cost, trusted vendor


Pay for what you use