SAP SuccessFactors Expert Review, Pricing, Alternatives - 2021

Listed in our research on: Best HCM Software - September 2021

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
September 19, 2021

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SAP SuccessFactors is one of the big names in HCM. They’re currently pushing the boundaries of the category itself, calling their product an HXM suite, for Human Experience Management.

What's Inside

SAP SuccessFactors Review

SAP is trying to transform traditional human capital management into a more employee-oriented endeavor. Through their HXM, they are trying to put the worker’s experience as the main focus of the way companies engage with their people. Their product helps HR managers deliver experiences that resonate with employees while shaping their strategy.

One thing to consider is that SAP, like many of the biggest companies doing HCM products, has been criticized for having a frustrating user experience. With their shift towards being an HXM, however, it looks like they're tackling that issue and moving in the right direction.

SAP SuccessFactors Customers

  • American Airlines
  • Ernst & Young
  • Hero Group
  • Terex
  • Watco Companies

SAP SuccessFactors Stats

SAP SuccessFactors Resources

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Key SAP SuccessFactors Features

  • Insights: SAP SuccessFactors combines feedback and experience data with operational analytics.
  • Upskill & reskill: Their HXM also lets you access on-demand curated assets and deliver learning experiences on any device. 
  • AI-recruitment: SAP also features a recruitment module that’s powered by deep learning AI.

SAP SuccessFactors Implementation

Most SAP implementations are made through one of their partners. Implementations at SAP are also made easier thanks to their rapid-deployment solutions (RDP). These are packages with best practices for implementing the tool, each with tested configurations, presentations, test scripts, and offline demos.

SAP SuccessFactors Customer Success

Aside from having a Customer Success department and a vast partner ecosystem for implementations, SAP also has a resource center with documents, videos, and FAQs. There’s also an academy-like site called openSAP.

SAP SuccessFactors Key Integrations

SAP has a breadth of integrations resources in their API business hub. You can connect to all sorts of tools following their detailed guide packages depending on what you need.

What to be aware of

The SAP SuccessFactors HXM suite is organized in four categories, employee experience management, core HR & payroll, talent management, and HR analytics & workforce planning.

SAP SuccessFactors Pricing

Pricing for SAP’s HXM suite is only available upon request.

» Save Money: Check out our resource on how to save money when buying HR tools

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