Zendesk Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 20, 2021
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Zendesk is arguably the most well-known customer support software available today. Among its features are integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.

What's Inside

Zendesk Review

Zendesk is a cloud-based customer support solution that allows you to receive, prioritize, and handle customer support requests from different channels including email, chat, and social media, all in one centralized and shared location. 

With the help of triggers, you’re able to automatically assign and escalate tickets to specific groups, send automated responses and follow-ups, notify customers and agents of certain updates and tag certain tickets for easy reporting and information retrieval. Among Zendesk’s features are also integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.

Zendesk Customers

Mailchimp, Uber, Khan Academy

Zendesk Resources

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Key Zendesk Features

Zendesk Implementation

Zendesk Customer Success

Zendesk Key Integrations

The ticketing portion, i.e. Zendesk Support, works hand in hand with other solutions within the Zendesk suite such as the knowledge base (Zendesk Guide), live chat (Zendesk Chat), and call center (Zendesk Talk). With the help of APIs, Zendesk also integrates with several third-party products to enhance your overall experience.

What to be aware of

Zendesk Pricing

Zendesk offers five paid plans: Essential, Team, Professional, Enterprise, and Elite. These plans cater to different business sizes and range from $5 to $199 per agent per month, billed annually.

To find out which plan suits your business, visit Zendesk’s pricing page. You can sign up for a free 14-day trial or contact Zendesk’s team for a demo.

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