Zendesk Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
March 15, 2021

Zendesk is the best-known customer support software today.

What's Inside

Zendesk Review

Zendesk is arguably the most well-known customer support software available today. With its intuitive cloud-based interface, it allows you to receive, prioritize, and handle customer issues and queries from different channels including email, chat, and social media, all in one centralized and shared location. 

With the help of triggers, you’re able to automatically assign and escalate tickets to specific groups, send automated responses and follow-ups, notify customers and agents of certain updates and tag certain tickets for easy reporting and information retrieval. Among Zendesk’s features are also integrated surveys to measure customer satisfaction and analytics dashboards to monitor your team’s performance.

Zendesk Customers

Mailchimp, Uber, Khan Academy

Zendesk Stats

Zendesk Resources

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Key Zendesk Features

Zendesk Implementation

Zendesk Customer Success

Zendesk Key Integrations

The ticketing portion, i.e. Zendesk Support, works hand in hand with other solutions within the Zendesk suite such as the knowledge base (Zendesk Guide), live chat (Zendesk Chat), and call center (Zendesk Talk). With the help of APIs, Zendesk also integrates with several third-party products to enhance your overall experience.

What to be aware of

Zendesk Pricing

Zendesk offers five paid plans: Essential, Team, Professional, Enterprise, and Elite. These plans cater to different business sizes and range from $5 to $199 per agent per month, billed annually.

To find out which plan suits your business, visit Zendesk’s pricing page. You can sign up for a free 14-day trial or contact Zendesk’s team for a demo.

Zendesk Alternatives

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Wide feature set


Affordable and easy to use


Highly customizable


Set up in seconds


Scalable support solution


Best known support software


Free of charge


Customer journey features

Jira Service Desk

Big integration marketplace

Zoho Desk

Great affordable option