Spiceworks Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
March 15, 2021

Not only does Spiceworks have all the important features you need, but it's also completely free.

What's Inside

Spiceworks Review

Spiceworks is a free of charge ticketing system with cloud-based and on-premise deployment options and mobile apps for Android and iOS devices. Spiceworks packs all the features you’d expect from a help desk ticketing system, like omnichannel support, automatic ticket assignment and management, a self-service portal, and more - all without any limitations on the number of agent accounts, customers tickets, data storage, etc.

Spiceworks Customers

Spiceworks Stats

Spiceworks Resources

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Key Spiceworks Features

  • Omnichannel support
  • Shared inbox
  • Multi brand support
  • Ticket collaboration
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Reporting
  • User permissions
  • Self-service options
  • Mobile access

Spiceworks Implementation

Spiceworks is free and has a cloud as well as on-premise deployment options. You can sign up for or download whichever version you want from their website.

Spiceworks Customer Success

Spiceworks has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed. Furthermore, Spiceworks has a Community page that connects customers with IT professionals and vendors worldwide to network and get answers to any questions they may have.

Spiceworks Key Integrations

You can extend Spiceworks capabilities by integrating it with a variety of IT solutions such as those for customer relationship management (CRM), remote support, asset management, and network inventory management.

What to be aware of

Spiceworks Pricing

As far as pricing goes, Spiceworks stands out from competitors by offering all of its products for free. The company makes its profit from ads that appear in the backend and are sponsored by numerous IT vendors.

Spiceworks Alternatives

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Zoho Desk

Great affordable option

SolarWinds

Wide feature set

HappyFox

Highly customizable

JitBit

Set up in seconds

Spiceworks

Free of charge

Jira Service Desk

Big integration marketplace

Kayako

Customer journey features

Zendesk

Best known support software

LiveAgent

Affordable and easy to use

Freshdesk

Scalable support solution