Spiceworks Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 20, 2021
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Spiceworks is perhaps the only vendor in this space to offer both cloud-based and on-premise versions of their help desk ticketing system, completely free of charge.

What's Inside

Spiceworks Review

Spiceworks is a free of charge ticketing system with cloud-based and on-premise deployment options and mobile apps for Android and iOS devices. Spiceworks packs all the features you’d expect from a help desk ticketing system, like omnichannel support, automatic ticket assignment and management, a self-service portal, and more - all without any limitations on the number of agent accounts, customers tickets, data storage, etc.

Spiceworks Customers

Spiceworks Resources

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Key Spiceworks Features

  • Omnichannel support
  • Shared inbox
  • Multi brand support
  • Ticket collaboration
  • SLA management
  • Canned responses
  • Workflow customization
  • Automatic notifications
  • Reporting
  • User permissions
  • Self-service options
  • Mobile access

Spiceworks Implementation

Spiceworks is free and has a cloud as well as on-premise deployment options. You can sign up for or download whichever version you want from their website.

Spiceworks Customer Success

Spiceworks has a help center with articles for customers to self-serve. Customers can also submit a support request if further help is needed. Furthermore, Spiceworks has a Community page that connects customers with IT professionals and vendors worldwide to network and get answers to any questions they may have.

Spiceworks Key Integrations

You can extend Spiceworks capabilities by integrating it with a variety of IT solutions such as those for customer relationship management (CRM), remote support, asset management, and network inventory management.

What to be aware of

Spiceworks Pricing

As far as pricing goes, Spiceworks stands out from competitors by offering all of its products for free. The company makes its profit from ads that appear in the backend and are sponsored by numerous IT vendors.

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» Save Money: Check out our resource on how to save money when buying HR tools

Spiceworks Alternatives

Help Desk Ticketing Systems - FreshdeskFreshdesk

Scalable support solution

Help Desk Ticketing Systems - FreshserviceFreshservice

A user-friendly ITSM

Help Desk Ticketing Systems - ServiceDesk PlusServiceDesk Plus

Full-stack ITSM suite

Help Desk Ticketing Systems - Zoho DeskZoho Desk

Great affordable option

Help Desk Ticketing Systems - LiveAgentLiveAgent

Affordable and easy to use

Help Desk Ticketing Systems - KayakoKayako

Customer journey features

Help Desk Ticketing Systems - HappyFoxHappyFox

Highly customizable

Help Desk Ticketing Systems - Jira Service ManagementJira Service Desk

Big integration marketplace

Help Desk Ticketing Systems - JitBitJitBit

Set up in seconds

Help Desk Ticketing Systems - SpiceworksSpiceworks

Free of charge

Help Desk Ticketing Systems - ZendeskZendesk

Best known support software

Help Desk Ticketing Systems - SolarWinds Service DeskSolarWinds

Wide feature set