SolarWinds Service Desk Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 20, 2021
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SolarWinds Service Desk has one of the widest feature sets in IT service management, complete with a 30 day free trial to ensure you like it before you buy.

What's Inside

SolarWinds Review

SolarWinds Service Desk is an IT service management (ITSM) solution that goes beyond just ticketing and incident management. Besides allowing you to assign, prioritize and escalate tickets collected from different sources, it offers features for self-service, live chat, scheduled reporting, asset management, change management, network discovery, API access, and more.

SolarWinds Customers

Adler Planetarium, The Bloc, DPR Construction, Betfred.

SolarWinds Resources

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Buying HR Software? Here's some quick advice

Key SolarWinds Features

  • Ticketing
  • Chat
  • Knowledge base
  • Automatic software inventory updates
  • Benchmarking
  • Configuration management
  • Performance dashboards
  • Employee service portal
  • Incident management 
  • Internationalization and localization
  • Asset management and discovery
  • Change management
  • Procurement tools
  • Release and deployment management
  • Risk management
  • Reporting
  • Sla management
  • Software license management
  • Hardware inventory management
  • Process automation
  • Mobile app

SolarWinds Implementation

SolarWinds Customer Success

SolarWinds Service Desk  has a help center with articles for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

SolarWinds Key Integrations

SolarWinds Service Desk integrates with numerous 3rd party software solutions including Google Apps, Jira, Zendesk, Slack, NMAP, LogMeIn Central, TeamViewer, Harvest , GoToAssist, Google Analytics, Dropbox, Microsoft SCCM, Microsoft Azure, VMware vCenter, LogMeIn Rescue, and Amazon Web Services (AWS).

What to be aware of

SolarWinds Pricing

SolarWinds Service Desk offers a tiered pricing model of four plans that can be tested for free for up to 30 days. When billed annually, SolarWinds Service Desk’s plans cost as follows:

  • Team: $19 per agent per month with an additional $0.10 per device per month 
  • Business: $39 per agent per month with an additional $0.30 per device per month
  • Professional: $69 per agent per month with an additional $0.50 per device per month
  • Enterprise: $89 per agent per month with an additional $0.70 per device per month
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SolarWinds Alternatives

Help Desk Ticketing Systems - FreshdeskFreshdesk

Scalable support solution

Help Desk Ticketing Systems - FreshserviceFreshservice

A user-friendly ITSM

Help Desk Ticketing Systems - ServiceDesk PlusServiceDesk Plus

Full-stack ITSM suite

Help Desk Ticketing Systems - Zoho DeskZoho Desk

Great affordable option

Help Desk Ticketing Systems - LiveAgentLiveAgent

Affordable and easy to use

Help Desk Ticketing Systems - Jira Service ManagementJira Service Desk

Big integration marketplace

Help Desk Ticketing Systems - KayakoKayako

Customer journey features

Help Desk Ticketing Systems - SolarWinds Service DeskSolarWinds

Wide feature set

Help Desk Ticketing Systems - HappyFoxHappyFox

Highly customizable

Help Desk Ticketing Systems - ZendeskZendesk

Best known support software

Help Desk Ticketing Systems - JitBitJitBit

Set up in seconds

Help Desk Ticketing Systems - SpiceworksSpiceworks

Free of charge