We spend hundreds of hours researching the best HR and recruiting software so you don’t have to. We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software. However we may earn a small fee if you click on vendor links on this page. Learn more
Looking to learn about HR Tech? Check out our HR Tech Buyers Community.
ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.
ServiceDesk Plus is a full-stack service management platform with both cloud and on-premise deployment options. With features for incident management, problem management, change management, and much more, ServiceDesk Plus provides midsize and large companies with great visibility and control over their IT issues to ensure that they suffer no downtime.
Disney, Honda, ABC, Etihad Airways, RBS, Dell, Siemens
ServiceDesk Plus has a help center with articles, video tutorials, and technical documentation that customers can use to self-serve. If further help is needed, customers can reach out to ServiceDesk Plus’ support team by logging in a support request or via phone, live chat, or email.
ServiceDesk Plus offers native integrations with ManageEngine apps to give you a 360-degree view and control of your IT infrastructure. It can also integrate with 3rd party business solutions such as Microsoft Outlook, Office 365, Microsoft Teams, Jira, and more.
ServiceDesk Plus has 3 plans: Standard, Professional, and Enterprise. The pricing of those plans isn’t disclosed upfront. Contact ServiceDesk Plus’ sales team to get a custom quote.