ServiceDesk Plus Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top IT Help Desk Ticketing Systems

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 20, 2021
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ServiceDesk Plus is a very comprehensive ITSM solution that’s trusted by some of the thousands of businesses, including 9/10 of Fortune 100 companies.

What's Inside

ServiceDesk Plus Review

ServiceDesk Plus is a full-stack service management platform with both cloud and on-premise deployment options. With features for incident management, problem management, change management, and much more, ServiceDesk Plus provides midsize and large companies with great visibility and control over their IT issues to ensure that they suffer no downtime.

ServiceDesk Plus Customers

Disney, Honda, ABC, Etihad Airways, RBS, Dell, Siemens

ServiceDesk Plus Stats

  • Used by over 180,000 companies around the world, including 9/10 of Fortune 100 companies
  • 3,000,000+admins

ServiceDesk Plus Resources

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Buying HR Software? Here's some quick advice

Key ServiceDesk Plus Features

  • Incident management
  • Problem management
  • Change management
  • Release management
  • Project management
  • Asset management
  • Workflow automation 
  • Knowledge base
  • SLA management
  • Surveys and reporting
  • Mobile access

ServiceDesk Plus Implementation

ServiceDesk Plus Customer Success

ServiceDesk Plus has a help center with articles, video tutorials, and technical documentation that customers can use to self-serve. If further help is needed, customers can reach out to ServiceDesk Plus’ support team by logging in a support request or via phone, live chat, or email.

ServiceDesk Plus Key Integrations

ServiceDesk Plus offers native integrations with ManageEngine apps to give you a 360-degree view and control of your IT infrastructure. It can also integrate with 3rd party business solutions such as Microsoft Outlook, Office 365, Microsoft Teams, Jira, and more.

What to be aware of

ServiceDesk Plus Pricing

ServiceDesk Plus has 3 plans: Standard, Professional, and Enterprise. The pricing of those plans isn’t disclosed upfront. Contact ServiceDesk Plus’ sales team to get a custom quote.

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» Save Money: Check out our resource on how to save money when buying HR tools

ServiceDesk Plus Alternatives

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Customer journey features

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Big integration marketplace

Help Desk Ticketing Systems - JitBitJitBit

Set up in seconds

Help Desk Ticketing Systems - ZendeskZendesk

Best known support software

Help Desk Ticketing Systems - HappyFoxHappyFox

Highly customizable